scholarly journals MINAT PENGGUNAAN ELEKTRONIK BANKING BANK SWASTA DI YOGYAKARTA

2020 ◽  
Vol 11 (2) ◽  
pp. 133-148
Author(s):  
Adityas Wahyuningsih ◽  
Arni Surwanti ◽  
Firman Pribadi
Keyword(s):  
Behavioral Intention ◽  
Quantitative Methods ◽  
Sampling Technique ◽  
Intention To Use ◽  
Electronic Banking ◽  
Perceived Service Quality ◽  
Private Banks ◽  
Behavioral Intention To Use ◽  
Financial Transactions ◽  
Positive Effect

ABSTRACT   Information systems and technology are increasingly developing. These developments have been utilized by banks to facilitate financial transactions by embarrassing innovation and implementing notional transactions, one of which is by implementing electronic banking. Research related to the analysis of factors that influence behavioral intention shows inconsistent results. Research related to the analysis of factors that influence interest and the level of using electronic private banks in Jakarta has never been done. This study aims to determine the factors that influence the interest and level of customer use using electronic banking services at Private Banks in Yogyakarta. The study was conducted with quantitative methods. Sampling is done by using an purposive sampling technique. Data is collected by a survey using a questionnaire. The study was conducted on 100 private bank customers in Yogyakarta who use electronic banking on November 2019. Data were analyzed using SEM-PLS analysis. The results show that effort expectations, perceived service quality, and hedonic motivation have a significant and positive effect on behavioral intention to use e-banking. Behavioral intention to use e-banking has a significant and positive effect on the level of e-banking usage. Performance expectations and social influence have no significant effect on behavioral intention to use e-banking.  Keywords: behavioral intention, elektronic banking, intention to use, level of e-banking usage

scholarly journals Impresi e-Payment dan Niat Berperilaku Baru Bagi Pemanfaatan Inklusi Keuangan Digital UMK

2021 ◽  
Vol 23 (3) ◽  
pp. 163
Author(s):  
Emmelia Tan ◽  
Dadang Heri Kusumah ◽  
Acin Damanik
Keyword(s):  
Behavioral Intention ◽  
Small Businesses ◽  
Behavioral Intentions ◽  
Financial Inclusion ◽  
Intention To Use ◽  
Significant Positive Effect ◽  
New Normal ◽  
Behavioral Intention To Use ◽  
Financial Transactions ◽  
Positive Effect

Bagaimana impresi penggunaan e-payment dan niat berperilaku baru menggunakan e-payment di masa new normal pada usaha mikro dan kecil?. Penelitian ini bertujuan menguji model penelitian yang menjelaskan impresi e-payment dan niat berperilaku baru terhadap pemanfaatan inklusi keuangan digital UMK. Sampel penelitian adalah usaha mikro dan kecil di Cikarang, sebanyak 81 responden pemilik UMK. Data penelitian diolah dan dianalisa menggunakan SEM-PLS dengan aplikasi WrapPLS 7.0. Hasil penelitian mengemukakan bahwa impresi e-payment berpengaruh positif signifikan terhadap niat berperilaku dan inklusi keuangan. Niat berperilaku baru penggunaan e-payment berpengaruh signifikan positif pada inklusi keuangan UMK. Niat berperilaku baru memediasi parsial hubungan impresi e-payment terhadap inklusi keuangan digital UMK. Niat perperilaku baru penggunaan Fintech berkontribusi lebih besar dibandingkan impresi penggunaan e-payment pada transaksi keuangan digital UMK.How are the impressions of using e-payments and new behavior intentions using e-payments in the new normal for micro and small businesses? This study aims to examine a research model that explains the impression of e-payments and new behavioral intentions toward utilization of digital financial inclusion MSEs. The research sample is micro and small businesses in Cikarang, with 81 respondents who own MSEs. The research data was processed and analyzed using SEM-PLS with the WrapPLS 7.0 application. The results showed that the impression of e-payment had a significant positive effect on behavioral intentions and financial inclusion. The new behavioral intention to use e-payments has a significant positive effect on MSEs' financial inclusion. New behavioral intentions partially mediate the impression of e-payment on digital financial inclusion of MSEs. The new behavioral intention to use Fintech contributes more than the impression of using e-payments in MSE digital financial transactions.

scholarly journals Factors influencing trust and behavioral intention to use Airbnb service innovation in three ASEAN countries

2020 ◽  
Vol 14 (2) ◽  
pp. 175-188
Author(s):  
Evelyn Lim Chua ◽  
Jason Lim Chiu ◽  
Candy Lim Chiu
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Quantitative Methods ◽  
Business Models ◽  
Service Providers ◽  
Sharing Economy ◽  
The Philippines ◽  
Intention To Use ◽  
Content Type ◽  
Behavioral Intention To Use

Purpose The sharing economy is described as a community marketplace, particularly home sharing such as Airbnb, which is more prevalent. Airbnb changed the way renters and tourists find places to stay when they are traveling. The company introduced innovations in business models and technologies. So, Airbnb requires specific factors that will influence consumers’ trust because consumers intuitively seek out trusting factors to make judgments on innovative service providers. Thus, the purpose of this study is to understand the factors that influence travelers’ trust to use Airbnb within the three ASEAN nations. Design/methodology/approach The data were collected from both qualitative and quantitative methods. The questionnaire was the main data-gathering instrument used in this study and supplemented by informal interviews. A self-administered questionnaire was provided to 130 Airbnb users from the Philippines, Indonesia and Singapore using Hayes’ Process Macro as the statistical tool. Findings The correlation test was carried out to determine the strength and relationships among the independent, mediating and dependent variables. All independent variables are positively correlated with the mediating variable. The results reveal that ease of use, convenience, information social influence, normative social influence and security have a significant impact on trust and behavioral intention to use Airbnb. Originality/value This study contributes to the field of sharing economy, particularly home sharing, by examining different factors that influence trust and behavioral intention. This study focused on the case of Southeast Asian consumers, so this study is useful for marketing practitioners to enhance their marketing strategies in catering to this segment of the market.

scholarly journals Digital Newspaper : An Analysis of Technology Acceptance Model – Case Study : Student of Atma Jaya University Yogyakarta

2019 ◽  
Vol 4 (2) ◽  
pp. 212
Author(s):  
Mutiara Lumbantobing ◽  
Djoko Budiyanto Setyohadi ◽  
Albertus Joko Santoso
Keyword(s):  
Technology Acceptance ◽  
Behavioral Intention ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Test Method ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Behavioral Intention To Use ◽  
Digital Newspaper ◽  
Positive Effect

 Todays, the newspaper has been converging from print to digital. The advantages of the digital newspaper have made the digital newspaper a top choice especially for the student as a digital native group. The purpose of this study is to know and explain the acceptance of user (students) to the digital newspaper. This study proposed a theoretical framework that includes the core constructs in TAM: namely, Perceived Ease of Use (PEOU), Perceived Usefulness (PU), Attitude Toward Use (ATU), Behaviour Intention to Use (BIU) and Actual Use (AU). The statistical test method is statistical validity, reliability, normality, and test the influence of factors using Structural Equation Model (SEM). Data were obtained through questionnaires distributed to 100 UAJY students of Atma Jaya University Yogyakarta (UAJY) respondents from 5 faculties. The overall hypothesis proposed in this study is accepted, namely: Perceived Ease of Use (PEOU) has a positive effect on Perceived Usefulness (PU); Perceived Ease of Use (PEOU) has a positive effect on Attitudes Toward Use (ATU); Perceived Usefulness (PU) has a positive effect on Behavioral Intention to Use (BIU) Attitude (ATU) has a positive effect on Behavioral Intention to Use (BIU) ); Behavior Intention to use (BIU) has a positive effect on actual using (AU) digital newspaper.

scholarly journals Acceptance Model of Hospital Information Management System: Case of Study in Indonesia

2020 ◽  
Vol 5 (5) ◽  
Author(s):  
Suko Gomer ◽  
. Hasyim ◽  
Rokiah Kusumapradja
Keyword(s):  
Information System ◽  
Behavioral Intention ◽  
Hospital Management ◽  
Ease Of Use ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Management Information ◽  
Acceptance Model ◽  
Behavioral Intention To Use ◽  
Positive Effect

In this digital era, Hospitals must follow the competition that demands professionally managed services which cannot be separated from the role of computer technology. Therefore, a hospital needs a management information system that can integrate all its activities in order to improve performance and services, which is better known as Hospital Information System Management (HIS). The purpose of this study is to analyze the actual application of hospital management information systems using the Technology Acceptance Model (TAM) method with behavior intention as the intervening variable. This research method is done using the quantitative approach, type of causality in the form of survey, one short study time horizon in the form of a questionnaire using Path Analysis. The analysis units are 100 respondents of employees at Metropolitan Medical Centre Hospital in Jakarta, who used HIS 2020. Purposive Sampling was used as the sampling technique. The results showed that attitude towards using HIS had a positive effect on behavioral intention to use. Perceived Usefulness has a positive effect on behavioral intention to use. Perceived Ease of use has a positive effect on behavioral intention to use. Behavioral intention to use has a positive effect on actual technology to use. Attitude toward using has a positive effect on actual technology to use. Perceived Ease of use has a positive effect on actual technology to use. The research findings indicate that the behavioral intention to use variable is a variable that increases the use of HIS because it can benefit from the use by the user. The implication in realizing the increase in HIS requires policies and commitment of hospital management in mandatory, advocacy, socialization, training, monitoring and evaluation related to HIS in each unit.

scholarly journals Investigating the Determinants of Students’ Intention to Use Business Simulation Games

2019 ◽  
Vol 58 (2) ◽  
pp. 433-458 ◽  
Author(s):  
Yu-Yin Wang ◽  
Yi-Shun Wang ◽  
Shi-En Jian
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Partial Least Square ◽  
Intention To Use ◽  
Business Simulation ◽  
Simulation Games ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Behavioral Intention To Use

Business simulation games (BSGs) are educational tools that help students develop business management knowledge and skills. However, to date, relatively little research has investigated the factors that influence students’ BSG usage intention. Grounded on the extended unified theory of acceptance and use of technology, this study helped to fill this gap by exploring intention to use BSGs. Specifically, this study investigated the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, and price value on behavioral intention to use BSGs. Data collected from 141 useful respondents were tested against the research model using partial least square approach. The results of this study indicated that behavioral intention to use BSGs was influenced by facilitating conditions, hedonic motivation, and price value. Unexpectedly, performance expectancy, effort expectancy, and social influence were not predictive of students’ behavioral intention to use BSGs. These findings enhanced our understanding of students’ BSG usage behavior and provided several important theoretical and practical implications for the application of BSG in the context of business and management education.

scholarly journals The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China

2021 ◽  
Vol 13 (15) ◽  
pp. 8633
Author(s):  
Yuhan Ge ◽  
Qing Yuan ◽  
Yaxi Wang ◽  
Keunsoo Park
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Behavioral Intention ◽  
Perceived Value ◽  
Significant Positive Effect ◽  
Coffee Shop ◽  
Perceived Service Quality ◽  
Positive Effects ◽  
Coffee Shops ◽  
Positive Effect

In today’s increasingly competitive coffee industry, the point of running a good coffee shop is no longer to run a coffee and beverage shop simply, but to focus on the quality of service and the value that customers feel as a result. Previous studies have mainly discussed the customer satisfaction and behavioral intention of restaurants, while few studies have explored the influencing factors of customer satisfaction and behavioral intention of chain coffee shops. Given that the perceived service quality theory and DINESERV model can effectively predict customer satisfaction and behavioral intention, this study took 385 consumers in the first Starbucks Reserve flagship store in China as survey objects. SmartPLS 3.0 software was used to explore the relationship among respondents’ perceived service quality, customer perceived value, satisfaction, and behavioral intention. The results show that service quality has a partially significant positive effect on perceived value. Perceived service quality and customers’ perceived value both have significant positive effects on satisfaction. Customers’ satisfaction has a significant positive effect on their behavioral intention. These results indicate that enterprises should strengthen the emotional bond between consumers and enterprises and improve the reliability, assurance, and empathy of perceived service quality to create a better emotional resonance between consumers and the Starbucks brand to improve customer satisfaction. At the same time, it should also promote the symbolic perceived value of Chinese consumers to Starbucks to realize the sustainable development of coffee-shop operation and consumer repurchase. This study expands the research on the service quality, perceived value, and behavioral intention of coffee chain enterprises in the context of non-habitual coffee-drinking countries. Moreover, it provides case support for the operation and research of regional cultural consumption habits of international catering chain enterprises.

scholarly journals Using Blended Project-Based Learning for Students’ Behavioral Intention to Use and Academic Achievement in Higher Education

2021 ◽  
Vol 11 (5) ◽  
pp. 207
Author(s):  
Mahdi Mohammed Alamri
Keyword(s):  
Academic Achievement ◽  
Behavioral Intention ◽  
Self Efficacy ◽  
Project Based Learning ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Intention To Use ◽  
Cross Point ◽  
Perceived Enjoyment ◽  
Behavioral Intention To Use

This research focused on the potential of project-based learning and blended learning, which offer a distinctive cross-point in regard to building 21st-century skills in the classroom. Specifically, this research hypothesized that using the BPBL approach has an effect on perceived self-efficacy, perceived enjoyment, perceived usefulness, behavioral intention of using BPBL, and students’ academic achievement. To achieve the research goal, we employed a questionnaire as the main data collection method and dispensed it to 80 students, all of whom use the BPBL approach. The findings were obtained via a quantitative research method, structural equation modeling (SEM). We found a significant relationship between the BPBL approach and perceived self-efficacy, perceived enjoyment, perceived usefulness, behavioral intention of using BPBL, and students’ academic achievement. Therefore, we believe that the BPBL approach enhances students’ behavioral intention to use and academic achievement in a blended project-based learning approach and allows sharing knowledge, information, and discussions. Thus, it is recommended that students use the BPBL approach for educational purposes, and they should also be encouraged to do so through their learning at university level.

Understanding users’ behavioral intention to use voice assistants on smartphones through the integrated model of user satisfaction and technology acceptance: a survey approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mine Bertan Yılmaz ◽  
Kerem Rızvanoğlu
Keyword(s):  
Regression Analysis ◽  
Technology Acceptance ◽  
Behavioral Intention ◽  
User Satisfaction ◽  
Integrated Model ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
System Quality ◽  
Content Type ◽  
Behavioral Intention To Use

Purpose This study aims to determine system quality (SQ) and information quality (IQ) characteristics of voice assistants (VA) on smartphones that are affecting users’ satisfaction and technology acceptance, and how these affect behavioral intention (BI) to use. Design/methodology/approach This study uses the integrated model of user satisfaction and technology acceptance to evaluate users’ behavioral intention to use VAs on smartphones. The model represents a causal chain from the key characteristics of SQ and IQ to beliefs and attitudes that ultimately affect use. An online survey was conducted with 75 university students, and the data was analyzed using multivariate analysis: Simple linear regression analysis and multiple regression analysis. Findings While SQ and IQ of VAs had stronger effects on perceived ease of use (PEU), information satisfaction and PEU showed significant influences on perceived usefulness (PU). The results supported the influence of PEU, PU, and attitude on BI to use but with lesser effect than what PU and attitude together had on BI. Research limitations/implications The sample was drawn from a population of students at a single and small university. Although this study received 160 responses, only 75 were appropriate for analysis. Originality/value There is no research, which adopts technology acceptance and user satisfaction approaches to VAs. To measure the causal effects, this study determined system and information characteristics that could explain SQ and IQ of the current VAs on smartphones. This study tested the proposed framework within the scope of the integrated approach.

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