scholarly journals Pengaruh manajemen perubahan terhadap kepuasan pengguna jasa kelompok mahasiswa dan dampaknya terhadap peningkatan kualitas kerja pegawai pada Terminal Kertojoyo Mojokerto

2017 ◽  
Vol 7 (1) ◽  
pp. 111
Author(s):  
Eny Nuraeni

Terminal as road transport infrastructure in carrying out its function as a place of need to raise and lower people or goods, resting place for bus and vehicle crew before starting the trip again, and arranging arrival and departure of public transportation, which is the shape of transportation network node. The purpose of this research are: 1) To know and analyze the effect of routine change to the improvement of work quality of employees. 2) To know and analyze the effect of improvement changes to the improvement of work quality of employees. 3) To know and analyze the effect of innovative change on the improvement of work quality of employees. 4) To know and analyze the effect of routine changes on student service group student satisfaction. 5) To know and analyze the effect of improvement changes on student service group user satisfaction. 6) To know and analyze the effect of innovative change on student service group satisfaction. 7) To know and analyze the effect of improving the quality of work of employees to the satisfaction of student service group. 8) To know and analyze the influence indirectly Management of changes to user satisfaction services group of students through the variable between improving the quality of work employees. This research was conducted at Terminal Kertojoyo Mojokerto, while the time of the research was conducted in August 2016. The population in this research is the user of student group service of Kertojoyo Mojokerto Terminal, from the very large population and the unknown number, using Cochran formula taken samples of 73 respondents . From the results of the study can be concluded as follows: 1) Regular changes have no significant effect on the quality improvement of employee. 2) Changes in the increase significantly affect the improvement of employee quality. 3) Innovative changes have a significant effect on improving the quality of work of employees. 4) Regular changes have a significant effect on student service group user satisfaction. 5) Changes in the increase significantly affect the user satisfaction of student group services. 6) Innovative change has no significant effect on student service group user satisfaction. 7) Improving the quality of employees' work has no significant effect on student service group satisfaction. 8) Management of each change directly affects the user satisfaction of student services group through the variable between improving the quality of work of employees.

Author(s):  
Eny Nuraeni

Terminal as road transport infrastructure in carrying out its function as a place of need to raise and lower people or goods, resting place for bus and vehicle crew before starting the trip again, and arranging arrival and departure of public transportation, which is the shape of transportation network node. The purpose of this research are: 1) To know and analyze the effect of routine change to the improvement of work quality of employees. 2) To know and analyze the effect of improvement changes to the improvement of work quality of employees. 3) To know and analyze the effect of innovative change on the improvement of work quality of employees. 4) To know and analyze the effect of routine changes on student service group student satisfaction. 5) To know and analyze the effect of improvement changes on student service group user satisfaction. 6) To know and analyze the effect of innovative change on student service group satisfaction. 7) To know and analyze the effect of improving the quality of work of employees to the satisfaction of student service group. 8) To know and analyze the influence indirectly Management of changes to user satisfaction services group of students through the variable between improving the quality of work employees. This research was conducted at Terminal Kertojoyo Mojokerto, while the time of the research was conducted in August 2016. The population in this research is the user of student group service of Kertojoyo Mojokerto Terminal, from the very large population and the unknown number, using Cochran formula taken samples of 73 respondents . From the results of the study can be concluded as follows: 1) Regular changes have no significant effect on the quality improvement of employee. 2) Changes in the increase significantly affect the improvement of employee quality. 3) Innovative changes have a significant effect on improving the quality of work of employees. 4) Regular changes have a significant effect on student service group user satisfaction. 5) Changes in the increase significantly affect the user satisfaction of student group services. 6) Innovative change has no significant effect on student service group user satisfaction. 7) Improving the quality of employees' work has no significant effect on student service group satisfaction. 8) Management of each change directly affects the user satisfaction of student services group through the variable between improving the quality of work of employees.


2017 ◽  
Vol 7 (1) ◽  
pp. 111
Author(s):  
Eny Nuraeni

Terminal as road transport infrastructure in carrying out its function as a place of need to raise and lower people or goods, resting place for bus and vehicle crew before starting the trip again, and arranging arrival and departure of public transportation, which is the shape of transportation network node. The purpose of this research are: 1) To know and analyze the effect of routine change to the improvement of work quality of employees. 2) To know and analyze the effect of improvement changes to the improvement of work quality of employees. 3) To know and analyze the effect of innovative change on the improvement of work quality of employees. 4) To know and analyze the effect of routine changes on student service group student satisfaction. 5) To know and analyze the effect of improvement changes on student service group user satisfaction. 6) To know and analyze the effect of innovative change on student service group satisfaction. 7) To know and analyze the effect of improving the quality of work of employees to the satisfaction of student service group. 8) To know and analyze the influence indirectly Management of changes to user satisfaction services group of students through the variable between improving the quality of work employees. This research was conducted at Terminal Kertojoyo Mojokerto, while the time of the research was conducted in August 2016. The population in this research is the user of student group service of Kertojoyo Mojokerto Terminal, from the very large population and the unknown number, using Cochran formula taken samples of 73 respondents . From the results of the study can be concluded as follows: 1) Regular changes have no significant effect on the quality improvement of employee. 2) Changes in the increase significantly affect the improvement of employee quality. 3) Innovative changes have a significant effect on improving the quality of work of employees. 4) Regular changes have a significant effect on student service group user satisfaction. 5) Changes in the increase significantly affect the user satisfaction of student group services. 6) Innovative change has no significant effect on student service group user satisfaction. 7) Improving the quality of employees' work has no significant effect on student service group satisfaction. 8) Management of each change directly affects the user satisfaction of student services group through the variable between improving the quality of work of employees.


2021 ◽  
pp. 1985-1990
Author(s):  
Ahmet Maslakçı ◽  
Lütfi Sürücü ◽  
Harun Sesen

This study was conducted in order to analyze the effect of the nurses’ quality of work life based on fear about COVID-19 and examine the psychological well-being as a moderating variable in this relationship. The survey questionnaire was administered among nurses between 1 November 2020 and 14 November 2020. The self-report survey comprised the nurse information survey, Fear of COVID-19 Scale, work quality of life scale, and psychological well-being scale as data collection tools. Data were obtained from 339 nurses. The findings show that fear of COVID-19 negatively affects nurses’ quality of work life. It has been determined that PWB plays a moderating role in this relationship. While the fear of COVID-19 negatively affects the quality of work life in nurses with low psychological well-being, there is not any kind of significant effect on the quality of work life in nurses with high psychological well-being. This result shows that as the psychological well-being of nurses’ increases, fear of COVID-19 effect on quality of work life decreases. The results of the study show that responses designed to enhance psychological well-being can enhance nurses' working conditions that could reduce the negative effects of the fear of COVID-19. There is an urgent need for clinical and policy strategies to help increase nurses’ PWB in order to increase the quality of work life by reducing fear and also anxiety among nurses fighting on the front line during COVID-19.


Author(s):  
Umar Toseef ◽  
Manzoor Ahmed Khan

In its most generic sense, the user-centric view in telecommunications considers that the users are free from subscription to any one network operator and can instead dynamically choose the most suitable transport infrastructure from the available network providers for their terminal and application requirements. In this approach, the decision of interface selection is delegated to the mobile terminal enabling end users to exploit the best available characteristics of different network technologies and network providers, with the objective of increased satisfaction. In order to more accurately express the user satisfaction in telecommunications, a more subjective and application-specific measure, namely, the Quality-of-Experience (QoE) is introduced. QoE is the core requirement in future wireless networks and provisions. It is a framework that optimizes the global system of networks and users in terms of efficient resource utilization and meeting user preferences (guaranteeing certain Quality-of-Service [QoS] requirements). A number of solution frameworks to address the mentioned problems using different theoretical approaches are proposed in the research literature. Such scholarly approaches need to be evaluated using simulation platforms (e.g., OPNET, NS2, OMNET++, etc.). This chapter focuses on developing the simulation using a standard discrete event network simulator, OPNET. It outlines the general development procedures of different components in simulation and details the following important aspects: Long Term Evolution (LTE) network component development, impairment entity development, implementing IPv6 flow management, developing an integrated heterogeneous scenario with LTE and WLAN, implementing an example scenario, and generating and analyzing the results.


2019 ◽  
Vol 41 (1) ◽  
pp. 37-51 ◽  
Author(s):  
Xavier Bartoll ◽  
Raul Ramos

Purpose The purpose of this paper is to analyse the association between the type of contract (temporary vs permanent) and the quality of work and its different dimensions before and after the economic crisis among Spanish employees. Design/methodology/approach Structural equations techniques are used to analyse the association between the type of contract and the work quality and its different dimensions before and after the crisis. Data are drawn from the 2006/2007 and 2009/2010 waves of the Encuesta de Calidad de Vida en el Trabajo. Findings The results show that in the two considered periods there are no differences in quality of work among male involuntary temporary workers and those with permanent contracts. However, there is an adverse widening gap across all dimensions of work quality for women in involuntary temporary employment during the economic crisis. There is also a shift among men and women in involuntary temporary employment from valuing intrinsic job quality dimension in the pre-crisis period to valuing more the work environment dimension during the crisis period. Research limitations/implications The analysis is limited by the continuity of variables across years and the high proportion of missing values in some variables. The obtained results cannot be interpreted in terms of causality. Originality/value This is the first study to consider whether the deterioration in the Spanish labour market during the crisis has affected the relationship between the type of contract and the different dimensions of the quality of work.


2013 ◽  
Vol 44 (2s) ◽  
Author(s):  
P. D’Antonio ◽  
C. D’Antonio ◽  
C. Evangelista ◽  
V. Doddato

The research has been conducted using two different satellite-guidance devices and two different correction systems of the GPS signal: the EZ-Steer/RTK and Autopilot/EGNOS. The machines used in the tests were the tractor New Holland T7060, the rotary harrow Alpego DG-400 and the burier Forigo DG-45, in order to determine which of the two systems ensured the best quality of work. On the basis of the results obtained it is clear that the EZ-Steer/RTK system, guarantees a lower stability of the theoretical trajectory compared to the Autopilot/EGNOS system, above 1,77%. From the elaboration of data of the two guidance systems behavior to manage the only width of transposition, it is observed that the EZ-Steer/RTK system is able to guarantee a better hold of the line compared to the Autopilot/EGNOS system, which provides a mistake of 164 cm on the total width of transposition and 2 cm on the mean value. In the matter of the normalized transposition surfaces, the Autopilot/EGNOS system ensures a better work quality.


2021 ◽  
Vol 10 (1) ◽  
pp. 1-14
Author(s):  
Darmin

The purpose of this study was to determine, analyze and prove the effect of work quality, work facilities, work motivation and division of tasks on the performance of the employees of the Muara Enim Plantation Service. The sample in the study, namely all employees of the Plantation Service of Muara Enim Regency, totaling 60 employees, will be sampled in this study. A significant value of 0.001 <0.05 then accepts Ha and rejects Ho, which means that there is a significant influence between work quality (X1) on performance (Y). A significant value of 0.016 <0.05 then rejects Ho and accepts Ha, which means that there is a significant influence between work facilities (X2) on performance (Y). A significant value of 0.586> 0.05 then accepts Ho and rejects Ha, which means that there is no significant effect between work motivation (X3) on performance (Y). Value 0.000 <0.05 then accepting Ha and rejecting Ho, which means that there is a significant influence between the division of tasks (X4) on performance (Y). Sig value 0.000 <0.05, then Ha is accepted and Ho is rejected, which means that the quality of work (X1), work facilities (X2), work motivation (X3) and the division of tasks (X4) have a significant effect together on the performance variable (Y).


2017 ◽  
Vol 10 (1) ◽  
pp. 51
Author(s):  
Galang Wibawa Nusantara ◽  
Endang Rusdianti

<p>Kualitas kerja adalah gambaran mengenai tingkat pencapaian pelaksanaan suatu kegiatan/program/kebijakan dalam mewujudkan sasaran, tujuan, misi dan visi organisasi yang tertuang dalam perencanaan strategis suatu organisasi. Istilah kinerja sering digunakan untuk menyebut prestasi atau tingkat keberhasilan individu maupun kelompok. Kriteria keberhasilan ini berupa tujuan-tujuan atau target-target tertentu yang hendak dicapai. Tanpa ada tujuan dan target, kualitas kerja seseorang atau organisasi tidak mungkin dapat diketahui karena tidak ada tolok ukurnya. Tujuan penelitian adalah bagaimana menin<span style="font-size: 10px;">gkatkan kualitas kerja pegawai pada Badan Kepegawaian Daerah Kabupaten Rembang, dan berakibat pada penyelesaian pekerjaan yang optimal. Data yang digunakan dalam penelitian ini adalah data primer, adapun respondennya adalah seluruh pegawai pada Badan Kepegawaian Daerah Kabupaten Rembang sejumlah 80 orang. Teknik pengambilan sampel menggunakan metode sensus yang artinya seluruh jumlah populasi merupakan sampel yaitu seluruh Pegawai pada Badan Kepegawaian Daerah Kabupaten Rembang, yaitu sebanyak 80 orang.Hasil penelitian ini menunjukkan bahwa faktor Pengembangan karier, Rotasi pekerjaan dan Lingkungan kerja berpengaruh positif dan signifikan terhadap Motivasi kerja . Rotasi pekerjaan dan Lingkungan kerja berpengaruh positif dan signifikan terhadap kualitas kerja sedangkan Pengembangan karier dan Motivasi kerja berpengaruh positif dan tidak signifikan terhadap kualitas kerja pegawai pada Badan Kepegawaian Daerah Kabupaten Rembang.</span></p><p><em>Quality of work is a description of the level of achievement of the implementation of an activity / program / policy in realizing the goals, objectives, mission and vision of the organization contained in the strategic planning of an organization. Performance terms are often used to refer to achievements or success rates of individuals or groups. This success criterion of goals or targets to be achieved. Without goals and targets, the quality of work of a person or organization is unlikely to be known because there is no benchmark. </em><em>Objective this research </em><em>was how to increasing quality of employee work at the Regional Civil Service Agency of </em>Rembang<em> Regency, and result in the completion of work that </em><em>was optimal.</em></p><p><em>The data used in this study are primary data, while the respondents are all employees at the Regional Civil Service Agency of </em>Rembang<em> Regency are 80 people. The sampling technique used the census method are 80 people.</em></p><p><em>The results of this study indicate that the factors of career development, job rotation and work environment have a positive and significant effect on work motivation. </em><em>Job rotation</em><em>  and work environment have positive and significant effect on work quality while career development and work motivation have positive and not significant effect on work quality of employees at the Regional Personnel Agency of </em>Rembang<em> Regency.</em></p><p><span style="font-size: 10px;"><br /></span></p>


2020 ◽  
Vol 9 (2) ◽  
Author(s):  
Wan Noorli Razali ◽  
Zuraira Libasin ◽  
Rosley Jaafar

The 5S concept, practiced in Japan since the early 1980s, is the most widely accomplished practice in organizations in both the public and private sectors. To create a more comfortable, organized, clean, safe, neat and quality work culture within an organization, 5S practices were then introduced in Malaysia in the mid-1980s. It is able to define, achieve and ultimately maintain a better standard of work culture while increasing the value of employees in an organization. In this regard, the study was conducted to determine the effects of implementing 5S practices on productivity and quality of work among UiTM Cawangan Pulau Pinang’s support staff. The questionnaire was distributed to 60 respondents working in the workshops, laboratories, and kitchens at UiTM Cawangan Pulau Pinang. The data were analyzed using the Statistical Package for the Social Sciences (SPSS) software version 21. This study found that the effects of 5S practice among UiTM Cawangan Pulau Pinang support staff in terms of quality and productivity of work were quite excellent, reflecting the improvement in the work quality and productivity among support staff since 5S was implemented. This indirectly improves quality and productivity of laboratories, workshops, and kitchens services. The campus management needs to recover the lack of 5S practice to optimise the work quality and productivity among the support staff. Keywords: 5S practice, UiTM, productivity, quality of work


2012 ◽  
pp. 73-86
Author(s):  
Werner Pramstrahler

In the world of work, demographic change is one of today's biggest challenges. The necessary raising of the retirement age can be effected in a socially acceptable way only by boosting the quality of work for all the workers. A look at the countries of Scandinavia shows that two aspects are of special importance: the involvement of workers in lifelong learning and the organization and planning of work, so as to provide workers with more autonomy and sense of responsibility in performing their tasks. Against the increasing commodification of work within companies, and in the perspective of the increase in the indirect forms of monitoring work outputs, the provision of greater autonomy level and responsibility becomes ambivalent. As a result, forms of participation are needed to make the workplace environment, the work organization, the company and the area of health management and promotion accessible to democratic discussion.


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