scholarly journals Usability Features to Improve Mobile Apps Acceptance among the Senior Citizens in Malaysia

2021 ◽  
Vol 16 ◽  
pp. 1-7
Author(s):  
Yamani Nair Thamutharam ◽  
Mumtaz Begum Mustafa ◽  
Fathima Naja Musthafa ◽  
Farzana PARVEEN TAJUDEEN
Keyword(s):  
Senior Citizens ◽  
Mobile Apps ◽  
Age Groups ◽  
Senior Citizen ◽  
Usability Evaluation ◽  
System Usability Scale ◽  
System Usability ◽  
Older Users

Mobile apps are designed and specifically developed for a specific purpose. They are widely used nowadays as they benefit many users of different age groups, both the old and young. Although various apps caters to the different needs of the senior citizen users are available, there is a lack in understanding of how usability features of these apps influence the acceptance among the senior citizens. Though many of the existing studies proposed several features that may be beneficial to older users, it is unclear how these features promote the acceptance of mobile apps for older users in countries like Malaysia. Aiming to address this inadequacy, the current study investigate the needs, expectations, and usability features of several mobile apps that are relevant for the Malaysian senior citizen people, aged 65 years and above. The usability evaluation of the developed prototype was performed by using the System Usability Scale (SUS). Based on results of the evaluation, it was concluded that the inclusion of an elder-friendly usability feature can increase the acceptance of mobile apps among the senior citizens.

System Design and Usability Evaluation of Ghana Music Documentation System Using the System Usability Scale

2021 ◽  
pp. 253-264
Author(s):  
Alimatu-Saadia Yussiff ◽  
Florian Carl ◽  
Wan Fatimah Wan Ahmad ◽  
Simon Mariwah ◽  
Otchere Eric Debrah ◽  
...  
Keyword(s):  
System Design ◽  
Usability Evaluation ◽  
Documentation System ◽  
System Usability Scale ◽  
System Usability

scholarly journals PNSCares: The android based mobile application to manage student complaints

2020 ◽  
Vol 9 (3) ◽  
pp. 1276-1283
Author(s):  
N. Illias ◽  
N. H. Abdul Hamid ◽  
Z. A. Shaffiei
Keyword(s):  
Mobile Application ◽  
Mobile Apps ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Application Development ◽  
Complaint Handling ◽  
Development Life Cycle ◽  
System Usability Scale ◽  
System Usability ◽  
Mobile Application Development

Managing the complaint is tough to handle, efficient response to the complaints from the customer can be an indicator to measure an organization’s performance. We’ve chosen Politeknik Nilai as one of the institutions that are facing daily complaints from the students and parents. Currently, they are using the manual form to lodge a complaint and receive the feedback via email. In this study, we developed an android based mobile application to manage the students’ complaint. With mobile apps, the management can prevent the loss of complaint forms and keep track of the records. This system will send feedback and notification directly via students’ mobile phone. This study referred to the ten principles for effective complaint handling by Ombudsman. We only referred to eight principles to construct the PNSCares. The methodology used to develop mobile apps is using the Mobile Application Development Life Cycle (MADLC). System Usability Scale (SUS) is used to measure the effectiveness of the mobile apps. The feedbacks from ten respondents on the PNSCares prototype are good with 72 scores in SUS for perceived usefulness and ease of use factor. Based on the result, the prototype is effective and easy to use.

scholarly journals Translation, Cross-Cultural Adaptation, and Validation of the Malay Version of the System Usability Scale Questionnaire for the Assessment of Mobile Apps (Preprint)

2018 ◽  
Author(s):  
Muhamad Fadhil Mohamad Marzuki ◽  
Nor Azwany Yaacob ◽  
Najib Majdi Yaacob
Keyword(s):  
Cultural Adaptation ◽  
Mobile Apps ◽  
Mobile App ◽  
Cross Cultural ◽  
Face Validity ◽  
Validity Index ◽  
Cross Cultural Adaptation ◽  
System Usability Scale ◽  
System Usability ◽  
The Face

BACKGROUND A mobile app is a programmed system designed to be used by a target user on a mobile device. The usability of such a system refers not only to the extent to which product can be used to achieve the task that it was designed for, but also its effectiveness and efficiency, as well as user satisfaction. The System Usability Scale is one of the most commonly used questionnaires used to assess the usability of a system. The original 10-item version of System Usability Scale was developed in English and thus needs to be adapted into local languages to assess the usability of a mobile apps developed in other languages. OBJECTIVE The aim of this study is to translate and validate (with cross-cultural adaptation) the English System Usability Scale questionnaire into Malay, the main language spoken in Malaysia. The development of a translated version will allow the usability of mobile apps to be assessed in Malay. METHODS Forward and backward translation of the questionnaire was conducted by groups of Malay native speakers who spoke English as their second language. The final version was obtained after reconciliation and cross-cultural adaptation. The content of the Malay System Usability Scale questionnaire for mobile apps was validated by 10 experts in mobile app development. The efficacy of the questionnaire was further probed by testing the face validity on 10 mobile phone users, followed by reliability testing involving 54 mobile phone users. RESULTS The content validity index was determined to be 0.91, indicating good relevancy of the 10 items used to assess the usability of a mobile app. Calculation of the face validity index resulted in a value of 0.94, therefore indicating that the questionnaire was easily understood by the users. Reliability testing showed a Cronbach alpha value of .85 (95% CI 0.79-0.91) indicating that the translated System Usability Scale questionnaire is a reliable tool for the assessment of usability of a mobile app. CONCLUSIONS The Malay System Usability Scale questionnaire is a valid and reliable tool to assess the usability of mobile app in Malaysia.

scholarly journals Perceived usability evaluation of learning management systems: Empirical evaluation of the System Usability Scale

2015 ◽  
Vol 16 (2) ◽  
Author(s):  
Konstantina Orfanou ◽  
Nikolaos Tselios ◽  
Christos Katsanos
Keyword(s):  
Empirical Evaluation ◽  
Learning Management Systems ◽  
Usability Evaluation ◽  
Small Sample ◽  
Management Systems ◽  
Validity And Reliability ◽  
System Usability Scale ◽  
System Usability ◽  
Learning Management ◽  
Perceived Usability

<h4>Perceived usability affects greatly student’s learning effectiveness and overall learning experience, and thus is an important requirement of educational software. The System Usability Scale (SUS) is a well-researched and widely used questionnaire for perceived usability evaluation. However, surprisingly few studies have used SUS to evaluate the perceived usability of learning management systems (LMSs). This paper presents an empirical evaluation of the SUS questionnaire in the context of LMSs’ perceived usability evaluation. Eleven studies involving 769 students were conducted, in which participants evaluated the usability of two LMSs (eClass and Moodle) used within courses of their curriculum. It was found that the perceived usability of the evaluated LMSs is at a satisfactory level (mean SUS score 76.27). Analysis of the results also demonstrated the validity and reliability of SUS for LMSs’ evaluation, and that it remains robust even for small sample sizes. Moreover, the following SUS attributes were investigated in the context of LMSs evaluation: gender, age, prior experience with the LMS, Internet self-efficacy, attitude towards the Internet and usage frequency of the LMS.</h4>

scholarly journals Pengembangan Interactive Virtual Tour PT. Schneider Electric Manufacturing Batam

2020 ◽  
Vol 4 (1) ◽  
pp. 43-56
Author(s):  
Pungky Agustine
Keyword(s):  
User Experience ◽  
Usability Evaluation ◽  
Virtual Tour ◽  
System Usability Scale ◽  
System Usability ◽  
Post Production

Virtual tour yang dimiliki oleh PT. Schneider Electric Manufacturing Batam sudah cukup baik dengan penggunaan foto-foto 360º yang interaktif, namun untuk membuat inovasi baru yang dapat memberikan user experience yang lebih nyata maka penelitian ini akan berfokus pada proses pengembangan virtual tour yang sudah ada sebelumnya dengan menggunakan video 360º dan ditambahkan objek interaktif. Video dinilai lebih bisa memberikan efektivitas yang lebih baik daripada foto dan juga perpaduan dari gambar yang bergerak dinilai dapat meningkatkan user experience dari pengguna virtual tour di PT. Schneider Electric Manufacturing Batam. Penelitian ini akan akan dikembangkan dengan menggunakan metode Villamil-Molina yang terdiri dari 5 tahapan utama yaitu development, pre-production, production, post-production, dan delivery. Kemudian akan dilakukan analisis mengenai tingkat kegunaan (usability evaluation) dari virtual tour tersebut terhadap penggunanya untuk mengetahui apakah virtual tour tersebut dari sisi kegunaan telah memenuhi standar atau di bawah rata-rata menggunakan System Usability Scale (SUS). Penelitian menghasilkan beberapa kesimpulan antara lain: (1) Produk yang dihasilkan adalah; virtual tour dengan pengembangan interaktivitas, penambahan lokasi, dan penambahan informasi.  (2) Berdasarkan skor System Usability Scale (SUS) yang dihasilkan menunjukkan virtual tour ini berada pada rentang “Baik” (B) dengan nilai 72,15.

The Establishment and Usability Evaluation on a Markerless AR-Based Hairstyle Simulation System

2012 ◽  
Vol 2 (2) ◽  
pp. 100-109 ◽  
Author(s):  
Hao-Chiang Koong Lin ◽  
Min-Chai Hsieh
Keyword(s):  
System Design ◽  
Interface Design ◽  
Usability Evaluation ◽  
Simulation System ◽  
Research Results ◽  
System Usability Scale ◽  
System Usability ◽  
Hair Style ◽  
Good Environment

In this work, the authors combine the AR and HCI techniques to develop a Markerless AR-based Hairstyle Simulation System (MARHSS). This system helps hair stylists to know well the expectation and need of customers. Before the hair cut, the customers can select their preferred hairstyles from MARHSS. Then, the system will simulate the hair style on the customer’s face through the AR-based image. After the system design, the System Usability Scale (SUS) with seventy-two participants were employed to evaluate the interface design of MARHSS. The research results showed that the system is usable; participants emotionally satisfied with the system; the system provides a good environment for hair stylists and customers to discuss the hairstyles.

Evaluasi Usability Website library.umn.ac.id Universitas Multimedia Nusantara

2018 ◽  
Vol 8 (2) ◽  
pp. 87-94
Author(s):  
Melanesia N.W. Rumbiak ◽  
Johan Setiawan
Keyword(s):  
User Interface ◽  
User Interfaces ◽  
Interface Design ◽  
User Interface Design ◽  
Usability Evaluation ◽  
Testing System ◽  
Usability Tests ◽  
System Usability Scale ◽  
System Usability ◽  
Interface Usability

Abstract – The library.umn.ac.id is the library website which is owned by the Universitas Multimedia Nusantara. The website has never been examined with usability especially its user interfaces. In conducting the evaluation, the methods of usability tests are applied that is users’ observations of the website user interface design continued by collecting and analyzing data. In addition, data is collecting by creating a questionnaire which is based on System Usability Scale (SUS) to measure users’ satisfaction when using the system. The data is analyzed by applying usability test that refers to the theory of Jacob Nielsen (2003) which is composed of five components that are learnability, efficiency, memorability, errors, and satisfaction. The results of this research, some new user interfaces are recommended for enhancing the library website that has been fully the old version. As a result, the user interfaces prototype is easy to use and easy to understand based on the students’ responses compared to the old version. Keywords-Usability Evaluation, User Interface, Usability Testing, System Usability Scale

scholarly journals Usability evaluation of a virtual reality smartphone app for a living museum

2021 ◽  
Author(s):  
Mohd Kamal Othman ◽  
Altynai Nogoibaeva ◽  
Lai San Leong ◽  
Mohamad Hardyman Barawi
Keyword(s):  
Prior Experience ◽  
Usability Evaluation ◽  
Test Results ◽  
System Usability Scale ◽  
Significant Difference ◽  
System Usability ◽  
Usability Issue ◽  
The Mean ◽  
Group 2 ◽  
Group 1

AbstractThis paper elaborates the empirical evidence of a usability evaluation of a VR and non-VR virtual tour application for a living museum. The System Usability Scale (SUS) was used in between participants experiments (Group 1: non-VR version and Group 2: VR version) with 40 participants. The results show that the mean scores of all components for the VR version are higher compared to the non-VR version, overall SUS score (72.10 vs 68.10), usability score (75.50 vs 71.70), and learnability (58.40 vs 57.00). Further analysis using a two-tailed independent t test showed no difference between the non-VR and VR versions. Additionally, no significant difference was observed between the groups in the context of gender, nationality, and prior experience (other VR tour applications) for overall SUS score, usability score, and learnability score. Α two-tailed independent t test indicated no significant difference in the usability score between participants with VR experience and no VR experience. However, a significant difference was found between participants with VR experience and no VR experience for both SUS score (t(38) = 2.17, p = 0.037) and learnability score (t(38) = 2.40, p = 0.021). The independent t test results indicated a significant difference between participant with and without previous visits to SCV for the usability score (t(38) = −2.31, p = 0.027), while there was no significant differences observed in other components. It can be concluded that both versions passed based on the SUS score. However, the sub-scale usability and learnability scores indicated some usability issue.

Sign in / Sign up

Export Citation Format

Share Document