scholarly journals Role Ambiguity and Job Performance of Employees in the Service Sector SMEs in Malaysia

2020 ◽  
Author(s):  
Sethela June ◽  
Rosli Mahmood
Keyword(s):  
Economic Development ◽  
Job Performance ◽  
Significant Relationship ◽  
Role Ambiguity ◽  
Service Sector ◽  
Response Rate ◽  
Poor Performance ◽  
Past Research ◽  
Medium Size ◽  
The Relationship

Small and medium size enterprises (SMEs) play a crucial role in the economic development of Malaysia, of which the majority are in the service sector. Employees of the service sector SMEs have often been associated with low level of job performance and past research has shown that there are many factors that can contribute to employee poor performance such as role ambiguity. Thus the aim of this study was to examine the relationship between role ambiguity and job performance of employees in the service sector SMEs in Malaysia. 1500 questionnaires were distributed and 300 were returned resulting in a 20% response rate. The result revealed that there was a significant relationship between role ambiguity and job performance of employees.  

An integrated process model of communication satisfaction and organizational outcomes

2009 ◽  
Vol 37 (6) ◽  
pp. 825-834 ◽  
Author(s):  
Ming-Ten Tsai ◽  
Shuang-Shii Chuang ◽  
Wei-Ping Hsieh
Keyword(s):  
Job Performance ◽  
Turnover Intention ◽  
Process Model ◽  
Response Rate ◽  
Organizational Outcomes ◽  
Service Industries ◽  
Communication Satisfaction ◽  
Integrated Process ◽  
Relationship Of ◽  
The Relationship

The relationship of communication satisfaction to job performance and turnover intention among employees was examined. Most communication satisfaction research has been conducted in relation to job satisfaction. However, there is a growing interest in the relationships between communication satisfaction, job performance, and turnover intention. The population examined in this study were employed in the top 500 service industries in Taiwan. The sample consisted of 1,260 individuals. A total of 467 valid responses were collected for a usable response rate of 37.1%. The results suggest that employees' perceptions of a high communication satisfaction are positively associated with their job performance, and negatively related to turnover intention.

Felt Arousal, Thoughts/Feelings, and Ski Performance

1994 ◽  
Vol 8 (4) ◽  
pp. 360-375 ◽  
Author(s):  
Thomas D. Raedeke ◽  
Gary L. Stein
Keyword(s):  
Significant Relationship ◽  
Poor Performance ◽  
Arousal Level ◽  
Self Report ◽  
Performance Ratings ◽  
The Relationship ◽  
Report Measure ◽  
Ski Racers

This study examined the relationship between felt arousal, thoughts/feelings, and ski performance based on recent arousal and affect conceptualizations. An eclectic integration of these perspectives suggests that to understand the arousal-performance relationship, researchers need to examine not only a felt arousal continuum (i.e., intensity or level ranging from low to high), but also a concomitant thoughts and feelings continuum (i.e., ranging from positive to negative). Recreational slalom ski racers completed a self-report measure examining felt arousal and thoughts/feelings prior to several ski runs. Results demonstrated a significant relationship between felt arousal level, thoughts/feelings, and subjective ski performance ratings, but not for actual ski times. In contrast to the inverted-U hypothesis for subjective performance ratings, high felt arousal is not associated with poor performance ratings if it is accompanied by positive thoughts and feelings.

scholarly journals Does Effectiveness of Training Program Influenced Teachers’ Job Performance? Evidence from Malaysia

2012 ◽  
Vol 3 (6) ◽  
pp. 173-177
Author(s):  
Shirley Ken Tzu ◽  
Nur Shazyani Binti Mohd Salleh .
Keyword(s):  
Job Performance ◽  
Significant Relationship ◽  
Training Programs ◽  
Government Schools ◽  
Behavior Outcomes ◽  
Klang Valley ◽  
Effectiveness Of Training ◽  
And Behavior Outcomes ◽  
And Behavior ◽  
The Relationship

The purpose of this study is to establish the relationship between the effectiveness of the training programs and job performance as perceived by teachers in Malaysia. This study investigates the relationship between the level of effectiveness of training with respect to reaction, learning and behavior outcomes and job performance. 210 respondents from various government schools in Klang Valley had participated in this study through a self-administered survey. The results disclosed that all level of effectiveness have significant relationship with job performance. Therefore we can conclude that teachers indeed need and appreciate all the training programs designed by TED currently.

scholarly journals The Relationship Between Distinctive Capabilities And The Performance Of Small And Medium-Size Enterprises (SMES) In Malaysia

2011 ◽  
Vol 7 (6) ◽  
Author(s):  
Mandy Mok Kim Man ◽  
Syed Azizi Wafa
Keyword(s):  
Conceptual Framework ◽  
Significant Relationship ◽  
Manufacturing Sector ◽  
Sample Survey ◽  
Medium Size ◽  
Strategic Factors ◽  
The Relationship

This study analyzes strategic factors that can influence the performance of small and medium size enterprises (SMEs) in the Malaysian manufacturing sector. The conceptual framework is developed based on the distinctive capabilities and the performance of the SMEs. This study is based on a sample survey of 121 SMEs in the manufacturing sector. Using structured questionnaires, the data is collected by mailing as well as interviews with owner-managers of the SMEs. Using the Statistical Package of Science Social (SPSS) program, the analyses were made to show the relationship between the distinctive capabilities and the performance of SMEs. The findings indicate that there is a significant relationship between distinctive capabilities and the performance of SMEs.

ANALYSIS OF THE IMPLEMENTATION OF SUSTAINABLE BUSINESS FOR COOPERATIVE REPUTATION (CASE STUDY IN SOUTH TANGERANG)

2020 ◽  
Vol 4 (2) ◽  
pp. 36
Author(s):  
Nashar Muhammad
Keyword(s):  
Significant Relationship ◽  
Structural Equation ◽  
Poor Performance ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Economic Activities ◽  
Sustainable Business ◽  
The Relationship

<p>Cooperatives as one of the drivers of the community's economy face many obstacles in its performance. Poor performance, incompetent human resources, and financial system that is still not good to be a fundamental weakness in the ability of cooperatives to compete in economic activities that are full of challenges today. Of the 150,333 cooperatives in Indonesia the level of success and sustainability of cooperatives is still very small. This study aims to analyze the application of sustainable business to cooperative reputation.in South Tangerang City  Data Analysis Method uses Structural Equation Modeling-Partial Least Square (SEM-PLS).The Result of study The relationship between economic aspects and sustainable business is positive and significant. Relationship between social aspects and sustainable business is positive and significant. Relationship between environmental aspects and sustainable business is positive and significant. The relationship between Sustainable business and the reputation of the cooperative is positive and significant</p>

Employee Education and Job Performance: Does Education Matter?

1989 ◽  
Vol 18 (1) ◽  
pp. 1-9 ◽  
Author(s):  
Sonny S. Ariss ◽  
Sherman A. Timmins
Keyword(s):  
Job Performance ◽  
Significant Relationship ◽  
Work Performance ◽  
College Education ◽  
College Degree ◽  
Employee Education ◽  
The Relationship ◽  
Degree Level

This study examines the relationship between the type of college degree, level of college degree, and superiors' perceptions of managers' attributes and their work performance in some management areas. No significant relationship has been found between the managers' college education and their performance at work. The implications of these findings for practicing managers are addressed.

scholarly journals HUBUNGAN INFORMASI LAPORAN KEUANGAN NASABAH DENGAN KEPUTUSAN PEMBERIAN PEMBIAYAAN PADA PT. BPRS SAFIR BENGKULU

2015 ◽  
Vol 3 (1) ◽  
Author(s):  
Fitria Wati ◽  
Feri Susanto
Keyword(s):  
Economic Development ◽  
Key Words ◽  
Significant Relationship ◽  
Professional Services ◽  
Financial Statement ◽  
Business Partner ◽  
Banking Business ◽  
Relationship Of ◽  
The Relationship

Fitria Wati, Feri Susanto; The purpose of this research was to determine the relationship of the customer’s financial statement information with the decision to grant financing in PT.  BPRS Safir Bengkulu. PT. BPRS Safir Bengkulu established to be superior and healthy in Bengkulu Province, provide benefits in economic development, especially people of Bengkulu province, providing professional services and trust in carrying out banking business, and become a business partner community, especially employers. From the results of research conducted showed that the relationship of customer’s financial statement with the decision to grant the provision of financing to PT. BPRS Safir Bengkulu from July 2014 through the month of September 2014 was not all indicators of the information has a significant relationship. Key words: Customer’s Financial Statement Information

scholarly journals Relationship Between Parents’ Commitment to their Children’s Education and Level of Students’ Discipline in Public Secondary Schools in Naivasha Sub-County, Kenya.

2018 ◽  
Vol 6 (03) ◽  
Author(s):  
Goodeve S.K Mwaniki ◽  
Dr. M. Ngunjiri ◽  
Prof. J. Kanjogu Kiumi
Keyword(s):  
Secondary Schools ◽  
Sample Size ◽  
Significant Relationship ◽  
Null Hypothesis ◽  
Response Rate ◽  
Sampling Technique ◽  
Inferential Statistics ◽  
Head Teachers ◽  
Purposive Sampling ◽  
The Relationship

The purpose of this study was to assess the relationship between parents’ commitment to their children’seducation and level of students’ discipline in public secondary schools in Naivasha sub-county, Kenya.  Thestudy targeted a total of 197 respondents (constituting 28 head teachers and 169 teachers). A total of 195respondents participated in the study (169 teachers and 26 principals) participated giving a response rate of99%. Purposive sampling technique was used to sample head teachers while Krejcie and Morgan’s (1970)table for determining sample size for teachers. Questionnaires were used as instrument for data collection.SPSS was used to analyze the data where both descriptive and inferential statistics were used. The analyzeddata were presented in terms of graphs and tables. The results showed that there was a significant positiverelationship between parents’ commitment to child’s education and students’ discipline (r = .387, p = .000).Therefore, the null hypothesis that there was no significant relationship between parents’ commitment tochild’s education and students’ discipline was rejected at .05 level of confidence. The study thereforeconcluded that parents’ commitment to child’s education influences students’ discipline in secondaryschools in Naivasha sub-county. It was recommended that parents should be more committed to theirchildren’s’ education. This can be achieved through participating in school meetings and materiallysupporting the education of their children

scholarly journals La relación entre el burnout y el rendimiento laboral en los profesionales de hostelería / The Relationship between Burnout and Job performance in Hospitality Professionals

2016 ◽  
Vol 5 (1) ◽  
Author(s):  
Richard M. Mababu
Keyword(s):  
Job Performance ◽  
Role Conflict ◽  
Role Ambiguity ◽  
Supervisor Support ◽  
Individual Performance ◽  
Personal Accomplishment ◽  
Burnout Syndrome ◽  
Role Overload ◽  
Hierarchical Regression ◽  
The Relationship

ABSTRACTThe present paper analyses the relationship between burnout and job performance. The burnout syndrome is considered as a response to chronic job stress that affect many professions, especially in case of professions that require working directly in contact with customers, clients or patients. This syndrome is mainly characterized by emotional exhaustion, depersonalization and low personal accomplishment at work. Previous studies show that burnout is a syndrome that tend to decrease individual performance and organizational productivity. In this context, the objective of this study is to analyze the relationship between burnout and job performance, and to study the influence of some characteristics associated with the position such as role ambiguity, role conflict, role overload and perceived supervisor support. To achieve this objective, the relationship between burnout and job performance was analyzed in a sample of 260 employees in the hotel industry. The correlation analysis and hierarchical regression analysis have been used as the main techniques for data analysis. The results obtained show the existence of a significant, negative two-way relationship between burnout and job performance. In addition, our findings underline the influence of role ambiguity, role conflict, role overload and supervisor support on the relationship between burnout and job performance. Practical implications and recommendations for future researches are discussed.RESUMENEste trabajo analiza la relación entre el síndrome de burnout y el rendimiento laboral. El síndrome de burnout es considerado como una respuesta al estrés laboral crónico que aparece en numerosas profesiones, especialmente en los trabajadores que se desempeñan su labor en contacto directo con usuarios, clientes o pacientes. Este síndrome se caracteriza principalmente por el agotamiento emocional, la despersonalización y baja realización personal en el trabajo. Los estudios existentes ponen de relieve que el burnout es un síndrome que afecta la productividad a nivel individual y a nivel de la organización en general. En este contexto, el objetivo de este estudio es analizar la relación entre el burnout y el rendimiento laboral y estudiar la influencia de algunas características asociadas al puesto como la ambigüedad de rol, conflicto de rol, sobre carga de rol y el apoyo de supervisor percibido. En este sentido, se analizó la relación entre burnout y rendimiento laboral en una muestra de 260 empleados del sector de hostelería. El análisis de correlaciones y el análisis de regresión jerárquica han sido utilizados como las principales técnicas de análisis de datos. Los resultados obtenidos ponen de manifiesto la existencia de una relación significativa, negativa y bidireccional entre el burnout y el rendimiento laboral. Además, se observan la influencia de la ambigüedad de rol, conflicto de rol, sobre carga de rol y el apoyo de supervisor en la relación entre el burnout y el rendimiento laboral. Finalmente, este estudio presenta algunas reflexiones y líneas futuras de investigación.

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