scholarly journals TOTAL QUALITY MANAGEMENT (TQM) SEBAGAI WUJUD PENINGKATAN MUTU PENDIDIKAN

2019 ◽  
Vol 9 (2) ◽  
pp. 963-972
Author(s):  
SARIL Saril
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Business Strategy ◽  
Management System ◽  
Improve Product Quality ◽  
Total Quality ◽  
Quality Of Work

Abstract. Total Quality Management (TQM) or Integrated Quality Management (MMT) is a management system that elevates quality as a business strategy and is oriented to customer satisfaction by involving all members of the organization. Integrated Quality Management (MMT) is an approach in running a business that tries to maximize an organization's competitiveness through continuous improvement of its products, services, workforce, processes, and environment. Total Quality Management (TQM) functions effectively in a variety of organizations, namely as a management system to improve product quality or outcomes so that they can be accepted by customers and can avoid the occurrence of fatal errors. Total Quality Management (TQM) aims to provide satisfaction to customer needs as efficiently as possible. According to Margono Slamet, the main objective of TQM is to improve the quality of work, improve productivity and be efficient to satisfy.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2018 ◽  
pp. 256-295
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2021 ◽  
pp. 1405-1436
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals A Preview of Total Quality Management (TQM) in Public Services

2017 ◽  
pp. 3285
Author(s):  
Avia Enggartyasti ◽  
Rezzy Eko Caraka
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Management System ◽  
Public Services ◽  
Management Approach ◽  
Total Quality ◽  
Public Organisations

Total Management System or Total Quality Management (TQM) is a management system that focuses on the Customer by involving all levels of employees in upgrading or continuous improvement. Total Quality Management used data and effective communication to integrate his discipline into the culture and quality of company activities. In short, Total Quality Management (TQM) is a management approach to achieve long-term success through customer satisfaction. This study had two objectives. The first objective was to examine challenges when implementing TQM in public organisations. The second objective was to argues that TQM brings good implications to public services to enhance service quality. 

scholarly journals ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN LABORATORIUM DI PT.X

2021 ◽  
Vol 7 (2) ◽  
pp. 114-119
Author(s):  
Niken Septiani Kurnia ◽  
Raden Faris Gumelar ◽  
Rifki Hidayattulloh
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Primary Data ◽  
Total Quality ◽  
A Company ◽  
Clear Goal

A company is built of course with a clear goal, namely to get as much profit as possible, but this is not necessarily achieved easily, there are many things that companies need to pay attention to in order to achieve these goals. One of the aspects that can affect company revenue is customer satisfaction with the products produced, where the quality of the products produced needs to be considered because this is directly proportional to customer satisfaction. To achieve customer satisfaction, many things can be done by the company, one of which is the application of Total Quality Management (TQM) as done by PT. X, where the application of TQM aims to increase competitiveness which is done by continuous improvement so that it This can affect employee performance which is also directly proportional to product quality and company earnings. This study was conducted to prove whether the implementation of TQM by PT X affects employee performance or not. The approach used in this study uses linear regression analysis, where the data used is primary data obtained from questionnaires distributed to several respondents. The results showed that variable X had an effect on variable Y with a correlation coefficient of 0.598 and the decision was made that the application of TQM had an effect on employee performance.

scholarly journals The model final results how the method of complex evaluation of improving quality of care in obstetrics

2016 ◽  
Vol 65 (6) ◽  
pp. 109-115
Author(s):  
Konstantin V Yaroslavsky ◽  
Vladimir O Atlasov ◽  
Vyacheslav M Bolotskykh
Keyword(s):  
Quality Of Care ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Integrated Assessment ◽  
Total Quality ◽  
Advantages And Disadvantages ◽  
Complex Evaluation ◽  
Quality Of Medical Care

The article considers the issues of managing quality of medical care in obstetrics, the aim of which is to consider different management models, their advantages and disadvantages. Described the system of total quality management based on the needs of the patient. The presented method models outputs and its use in obstetric institution for integrated assessment activities and ensure continuous improvement and improve the quality of care. The calculation of the performance of the obstetric hospital and dynamic analysis of their effectiveness.

scholarly journals The implementation of total quality management (TQM) in housekeeping department of W Bali-Seminyak

2019 ◽  
Vol 6 (2) ◽  
pp. 22-30 ◽  
Author(s):  
I Ketut Yasa
Keyword(s):  
Statistical Analysis ◽  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Hospitality Industry ◽  
Total Quality ◽  
A Company ◽  
Descriptive Statistical Analysis

Competition in the business field is rapid and tight, particularly in the hospitality industry. A company needs the efforts to do continuous improvement toward the potential of human resources, process, and the environment to bring about the best quality of product or service. The effective and efficient way to improve those capabilities is by implementing Total Quality Management (TQM). TQM contributes the benefit such as increasing the competitiveness of the company. TQM concept denotes the concept of continuous improvement that applies to every level of the operation. W Bali – Seminyak, specifically housekeeping department has objective to offer the unique and special moments, inventing the creative staff, and recultivating the hospitality in Bali which committed to implementing TQM optimally. The purpose of the study was to investigate the implementation of Total Quality Management in the housekeeping department of W Bali-Seminyak as well as the obstacles to it. Methods of analysis used in this study were descriptive qualitative and descriptive statistical analysis. The result of this study indicated TQM had been implemented in the housekeeping department, W Bali- Seminyak.

scholarly journals Implementasi Manajemen Mutu Terpadu Pendidikan

2019 ◽  
Author(s):  
Annisa Syafitri ◽  
Hade Afriansyah ◽  
Rusdinal
Keyword(s):  
Quality Management ◽  
Education Reform ◽  
Total Quality Management ◽  
Business Strategy ◽  
Educational Institutions ◽  
Quality Of Services ◽  
Total Quality ◽  
Accountability Standards ◽  
And Training

Total Quality Management is a system used to continuously improve the quality of services or products offered to customers. There are so many benefits obtained by educational institutions if implementing this Total Quality Management, including being able to provide better services to customers, can meet general accountability standards in education reform and can improve and encourage a pleasant learning environment and encourage students and teachers to learn. The TQM concept is a management system that is used as a business strategy oriented to customer satisfaction by involving customers and all members of the organization. In the implementation and implementation of TQM to reduce existing barriers, it is necessary to have a high commitment from top management, expansion of insights, information, knowledge and skills regarding the implementation of TQM, and also invites all employees to be more open and more active in carrying out their duties. And also there needs to be a relationship between the organization and the surrounding community to find out what is needed and desired by the surrounding community so that it can be fulfilled as desired. And also provide education and training in order to improve the quality of human resources.

scholarly journals PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP KEPUASAN PELANGGAN

2019 ◽  
Vol 8 (12) ◽  
pp. 6931
Author(s):  
Arifin Al Amiri M ◽  
Kastawan Mandala
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Operations Management ◽  
Total Quality ◽  
Customer Data ◽  
Variable Focus ◽  
Positive Effect

This research was conducted at Kober Mie Setan. The number of samples taken as many as 150 people Kober Mie customer. Data collection done through questionnaires. Based on the results of the analysis it wasfound that the variable focus on customers, obsession with quality, teamwork and continuous improvement simultaneously had significant effect on customer satisfaction. The results of testing the partial test hypothesis revealed that each variable focused on the customer, obsession with quality, teamwork and continuous improvement had a significant positive effect  customer satisfaction. From the results of the partial test it is known that the focus variable on the customer is the most dominant variable affecting customer satisfaction. The coefficient determination of 0.731 shows that 73.1 percent variations in customer satisfaction can be explained by four independent variables used  the regression equation, while the sisas are 26.9 percent explained other variables outside the four variables used  this study. Keywords: customer satisfaction, operations management, total quality management

scholarly journals Konsep Manajemen Mutu Terpadu Dalam Pendidikan

2016 ◽  
Vol 6 (1) ◽  
pp. 99
Author(s):  
Hairiyah .
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Process Improvement ◽  
Learning Process ◽  
Total Quality ◽  
Administrative Services ◽  
The Government

Abstrak Total quality Management (TQM) as a management tips that focus on process improvement of customer satisfaction, which is deemed successful in the industrialized world began to demand institutions to be adapted with the aim of producing a “product” of quality. In the perspective of education MMT is an organization that provides services and products in the form of (service ). Every individual in an organization that is implementing (TQM) is a manager in any sphere of competence. In the context of education, the improvement is not only done by the government but also carried out by the staff of the administration by the improvement of the system and the culture of administrative services, and also by teachers with the learning process improvement. Thus, students are regarded as one of the customers will be able to feel satisfaction in the service of the institution. Keywords: Continuous improvement, total involvement, customer satisfaction

scholarly journals TOTAL QUALITY MANAGEMENT THROUGH LECTURER ASSESSMENT WITH STUDENTS TO IMPROVE GRADUATE QUALITY

2020 ◽  
Vol 2 (1September) ◽  
pp. 227-242 ◽  
Author(s):  
Sutirna Sutirna
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Management System ◽  
College Graduates ◽  
Management Approach ◽  
System Quality ◽  
Total Quality ◽  
The University

Total Management System or abbreviated as TQM is a management system quality that is focused on the customer (Customer focused) by involving all levels of employees in making improvements or continuous improvements (in a manner continuously). Total Quality Management or TQM uses strategy, data and effective communication to integrate quality discipline into culture and company activities. In short, Total Quality Management (TQM) is a management approach to achieve long-term success through satisfaction Customer (Customer Satisfaction). Lecturers are the spearhead of a TQM in college with always carry out Tri Dharma College, but keep in mind that customer satisfaction (in this case students) is the main key to the implementation of the tri dharma of the university high, because with the assessment of students we will be able to find out weaknesses what we have done in PBM. With this weakness, the lecturer is obliged to make changes so that TQM is achieved so that our graduates' expectations will be become competitive with overseas college graduates. The results of this study concluded that the assessment of the implementation of the learning process most lecturers have done from the preparation, implementation and evaluation stages states agree that the stages are prepared in advance by the lecturer before carrying out the lecture process.

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