scholarly journals Optimization modeling of business processes of engineering service enterprises in the national economy

2021 ◽  
pp. 165-171
Author(s):  
L Trachenko ◽  
L Lazorenko ◽  
Ye Maslennikov ◽  
Yu Hrinchenko ◽  
I.W.E Arsawan ◽  
...  
Keyword(s):  
Mathematical Model ◽  
Quality Management ◽  
Business Processes ◽  
Effective Means ◽  
Management Systems ◽  
Quality Management Systems ◽  
Optimal Organization ◽  
Business Goals ◽  
Engineering Services ◽  
The Impact

Purpose. Construction of an economic and mathematical model of the optimal organization of a system of business processes and its testing at an enterprise in the field of engineering services. Methodology. Methods of analysis and synthesis, systematization, theoretical generalization are used to study approaches to optimizing business processes of enterprises; modeling to create an economic and mathematical model of the optimal organization of the system of business processes; approbation of the developed model at an enterprise in the field of engineering services. Findings. The article proves the need to assess the impact of various economic factors on the financial results of economic activities of enterprises and the construction of business systems of enterprises, economic and mathematical models for their optimization. It has been determined that business process modeling is an effective means of improving quality management systems in accordance with the requirements of the international standard ISO 9001:2015, determining, identifying and minimizing the risks of enterprises, ensuring their successful activities in general. An economic and mathematical model has been developed for the optimal organization of the system of business processes of an enterprise as a means of maximizing the total profit from the implementation of works and services. Originality. An economic and mathematical model of the optimal organization of the system of business processes of enterprises in the field of engineering services has been built as an effective tool for improving their quality management systems and activities in general. Practical value. The use of the constructed economic and mathematical model of the optimal organization of the system of business processes of enterprises in the field of engineering services will provide the management team with important information for making management decisions aimed at improving quality management systems, achieving key business goals and maximizing profits.

scholarly journals LOGICAL-STRUCTURAL ANALYSIS OF THE PROBLEMS IN THE FORMATION OF THE QUALITY MANAGEMENT SYSTEMS OF ENTERPRISES OF ENGINEERING SERVICES

2019 ◽  
pp. 16-26
Author(s):  
L. Trachenko
Keyword(s):  
Structural Analysis ◽  
Quality Management ◽  
Swot Analysis ◽  
Stakeholder Analysis ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Business Goals ◽  
Engineering Services ◽  
Structural Matrix

The article emphasizes that in the conditions of modern market relations, integration of Ukraine into the European and world space for domestic enterprises, in particular the sphere of engineering services, an effective means of achieving the key business goals and high economic indicators of activity is the formation and certification of quality management systems in the context requirements of the international standard ISO 9001: 2015. It is emphasized that the implementation of international standards in enterprises stimulates their competitiveness and development of innovative potential. It is proved that making a decision on the formation of a quality management system by senior management should be a strategically important area of ​​activity of the enterprise, based on the use of effective methods, measures, methodology, quality management tools. The essence of logical-structural analysis, analytical phase and planning phase and their stages are revealed. A practical toolkit for the application of logical and structural analysis in the formation of quality management systems of enterprises in the engineering sector is developed, in particular: the context of the company (internal and external factors influencing the activity) with the use of SWOT analysis is determined; stakeholder analysis; a tree of related problems of the engineering enterprise and a tree of goals were built; algorithm for determining assumptions and risk factors has been formed. Recommendations are given on the development of a logical and structural matrix, a timetable for action, provision of resources and control over the implementation of the action plan. It is substantiated that the application of logical and structural analysis in the formation of quality management systems will allow engineering enterprises to investigate cause and effect relationships in a timely manner, reduce risks, increase resource efficiency, achieve established goals and improve the performance of companies in general. Keywords: logic-structural analysis, quality management systems, ISO 9001: 2015 standard, enterprise context, SWOT-analysis, stakeholder analysis, problem tree, purpose tree, logic-structural matrix.

scholarly journals ANALYTICAL TOOLS FOR DIAGNOSTICS OF QUALITY MANAGEMENT SYSTEMS OF ENTERPRISES-STAKEHOLDERS OF CONSTRUCTION PROJECTS

2021 ◽  
pp. 161-169
Author(s):  
Oleksandr Revunov ◽  
Galyna Ryzhakova ◽  
Oksana Malykhina ◽  
Kostiantyn Predun ◽  
Dmytro Prykhodko ◽  
...  
Keyword(s):  
Quality Management ◽  
Construction Projects ◽  
Business Processes ◽  
Information Support ◽  
Management Systems ◽  
Conceptual Approach ◽  
Quality Management Systems ◽  
Production Program ◽  
Analytical Tools ◽  
The Impact

The article substantiates a new conceptual approach to diagnosing the quality of the main structural elements of the control system, which, unlike the existing ones, synthesizes the main characteristics of its support (parameters, conditions, requirements, influencing factors), purpose, indicators, information support, analytical tools and technology. allows to form the corresponding estimation techniques. The directions of development of process control systems at construction contractors are determined. Based on the implemented tools of quality management systems (QMS) and software products created on its basis, the institutional level of the construction company (СС) gets a reliable and scientifically sound opportunity to formalize the impact on the growth of quality indicators of the enterprise and the parameters of construction projects. make up the current production program of СС and scenarios expected to be included in this program based on the results of tenders. The applied advantages of the created technology of quality management assessment are determined, first of all, by adaptability to the content of business processes and operating system of СС, which provides this technology the ability to reliably identify the fact and pace of strengthening competitive positions of СС, as a contractor of construction projects compared to potential competitors.

scholarly journals THE IMPACT OF THE QUALITY MANAGEMENT SYSTEM ON BUSINESS PROCESSES OF OPTOELECTRONIC INSTRUMENTATION

2021 ◽  
Vol 8 ◽  
pp. 162-167
Author(s):  
Alexander V. Patsan ◽  
Aelita V. Shaburova
Keyword(s):  
Quality Management ◽  
Human Resource ◽  
Intellectual Capital ◽  
Business Processes ◽  
Quality Management System ◽  
Optoelectronic Devices ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
The Impact

The article considers quality management of organizations producing optoelectronic devices and the scheme of interaction of its processes. Quality management systems (QMS) and GOST R ISO 9001-2015 analyzed in relation to the current relevance of intellectual capital and human resource of the organization. The ways and methods of solving the identified shortcomings are given.

scholarly journals The effectiveness of quality management systems in project management : the case of Transnet Group Capital

2021 ◽  
Author(s):  
◽  
Duduzile Emmah Kumalo
Keyword(s):  
Quality Management ◽  
Gender Equity ◽  
Secondary Data ◽  
Management Systems ◽  
Primary Data ◽  
Infrastructure Development ◽  
Cross Sectional ◽  
Quality Management Systems ◽  
Business Goals ◽  
The Impact

Transnet’s infrastructure development projects foster economic growth through the country’s ports, pipelines, and rail networks expansion and modernisation. To this end, Transnet has taken up several capital expansion projects across all its operating divisions to develop and expand its infrastructure. However, the reported figures on compensation events in rail project execution, comprising defects and double handling was found to be notably high. The study aimed to assess the effectiveness of project quality management systems within the life cycle of projects implemented by Transnet Group Capital. The study was cross sectional in nature and a quantitative research design was adopted involving both primary and secondary research. A questionnaire was used to collect primary data based on a stratified random sampling technique. The data was collected at Transnet Group Capital (TGC). The statistical programme, SPSS version 26.0 was used to analyse data. The secondary data was obtained from TGC management information systems (Primavera databases), wherein a repository of the required documentation is maintained. The secondary data was analysed using quantitative content analysis. It was found that gender parity has not been achieved throughout all the disciplines. Overall, women’s representation remains lower than men. On a positive note, Transnet Group Capital projects are selected in line with business goals. This further confirms that the projects are subjected to an independent Gate Review as specified in the Project Lifecycle Process methodology and as per the project’s classification outcome. Findings indicate that the end users are not consulted throughout the construction processes and project timelines are prolonged. This is coupled by an unclear scope which is not adequately communicated to all stakeholders, incapacitated project managers, as well as lack of quality assurance and control processes. The document analysis presented the impact of compensation events at an average of 4% of the contract value. These findings give Transnet Group Capital a reason to improve their project execution and the monitoring process. The study recommends that gender equity be prioritised. There should be agreements on the expected outcomes of the project to allow each milestone of the project to stay on target. An emphasis of core values is also necessary to transcend differences in culture. There is a need to institutionalise quality awareness and to implement a risk mitigation plan.

Impact of quality management systems on teaching-learning processes

2016 ◽  
Vol 24 (3) ◽  
pp. 394-415 ◽  
Author(s):  
Francisco José Fernández Cruz ◽  
Inmaculada Egido Gálvez ◽  
Rafael Carballo Santaolalla
Keyword(s):  
Quality Management ◽  
Student Learning ◽  
School Quality ◽  
Learning Processes ◽  
Management Systems ◽  
Educational Institutions ◽  
Quality Management Systems ◽  
Content Type ◽  
Teaching Learning ◽  
The Impact

Purpose Quality management systems are being used more frequently in educational institutions, although their application has generated a certain amount of disagreement among education experts, who have at times questioned their suitability and usefulness for improving schools. The purpose of this paper is to contribute to this discussion by providing additional knowledge on the effects in educational institutions of implementing quality management systems. Specifically, this study investigates teachers’ and managers’ perception of the impact that quality management systems have on one essential dimension of schools, the teaching–learning processes, with impact being understood as sustained medium- and long-term organisational change. Design/methodology/approach The responses were analysed and classified into a set of sub-dimensions linked to quality management processes in a total of 29 Spanish primary and secondary education schools that have used such systems for at least three years. Findings The results showed that, according to the respondents, the following sub-dimensions were improving as a result of implementing quality management plans: teaching and learning processes, the analysis of student results, tutoring, consideration of attitudes and values and assessment processes. Conversely, quality management systems did not seem to have a clear impact on the teaching methodologies used by teachers or on family involvement in student learning. In fact, the perceived impact in these sub-dimensions varied among teachers of public and private schools as well as when comparing different regional autonomous communities. Originality/value As the main objective of a school is to guarantee student learning, one of the essential purposes of school quality assurance systems is to perform all the activities aimed at ensuring high levels of student performance.

scholarly journals The influence of quality management systems for improvement of logistics supply in Poland

2017 ◽  
Vol 8 (4) ◽  
pp. 643-655 ◽  
Author(s):  
Dominik Zimon
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Empirical Studies ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Supply Logistics ◽  
Definition Of ◽  
The Impact ◽  
A Company

Research background: ISO 9001 with its requirements gives a company a guidance on the definition of the quality management system architecture, based on the process approach and the indications for its continuous improvement. Despite the general emphasis to the benefits of implementation of ISO 9001 in the literature, there is a still lack of research concerning the actual impact of quality management systems for improving specific logistics processes. The research is focused on the Polish market because there is no research in the subject literature which concerns the impact of the implementation of quality management systems on the improvement of logistic processes in Polish enterprises. Purpose of the article: The focus of this publication was to examine the impact of the implementation of the requirements of ISO 9001 for process improvement supply logistics. Methods: Empirical studies were carried out in September and October 2014 on a group of 17 companies with implemented and certified quality management systems according to ISO 9001. The research tool was a questionnaire survey sent to management representatives (25 respondents) and workers (140 respondents). The surveys were supplemented with direct interviews with employees of the companies. Findings: Based on the survey it can be stated that the quality management systems, accord-ing to ISO 9001, had a fairly large impact on improving procurement processes. This is particularly evident in areas including relationships with suppliers, quality control, workflow and communication, both internal and external. The positive aspects achieved through the implementation of quality management systems due to the fact that the ISO 9001 standard in its commitments puts great emphasis on the organization of the procurement process.

The Integration of Safety, Environmental and Quality Management Systems

2005 ◽  
pp. 304-316
Author(s):  
Werner Strauss ◽  
Klaus-Dieter Herrmann ◽  
Christoph Roenick
Keyword(s):  
Quality Management ◽  
Occupational Health ◽  
Environmental Protection ◽  
Business Processes ◽  
Health And Safety ◽  
Occupational Health And Safety ◽  
Management Systems ◽  
Quality Management Systems ◽  
The Future ◽  
Legal Security

This chapter will show how the demands on safety, environmental and quality management systems and their implementation into IT solutions have changed over the years and how such systems may appear in the future. Tangible business processes from the areas of occupational health and safety and environmental protection are described and a solution shown as to how these can be dealt with in a task-related way. Furthermore, there will be shown the connection between these business processes and the relevant legislation and the special benefits pertaining to legal security. Following this we describe how the linking of IT systems mentioned with scientific management systems with the primary processes of the company can be arranged. We also provide a look at the benefits arising from using such systems. The chapter concludes with a critical look at the future distribution and use of such integrated, process-oriented and legally based management systems. This chapter is particularly directed to companies that have set the carrying out of the material-related legal requirements and cost reduction through thought-out product use as a corporate objective. The concept of a networked corporate occupational health and safety and environmental protection information system and its implementation as a standard product will be introduced. Core components include basic data maintenance, modules for supporting decentralised specialised tasks and an efficient reporting system used at all locations and linked to an intranet.

scholarly journals Improving Competitiveness of Small and Medium-Sized Enterprises with the Application of Quality Management System

Pomorstvo ◽  
2019 ◽  
Vol 33 (1) ◽  
pp. 11-21 ◽  
Author(s):  
Goran Kutnjak ◽  
Dejan Miljenović ◽  
Ana Mirković
Keyword(s):  
Quality Management ◽  
Market Share ◽  
Management System ◽  
Global Economy ◽  
Business Processes ◽  
Quality Management System ◽  
Management Systems ◽  
Sustainable Business ◽  
Quality Management Systems ◽  
Basic Hypothesis

In a modern global economy, small and medium-sized enterprises (SMEs) have inviolable importance and inclusion in the overall social development and economic growth. Regarding the high share of SMEs in the total number of companies, given the number of employees and the share in export orientation, the question of SMEs existence, as well as their market share and competitiveness in the global environment, represents prime relevance to any national economy. Therefore, the issue of quality becomes a critical component of achieving competitiveness in delivering products and services to their consumers (customers.) Due to this extremely delicate issue, each company establishes and implements a systematic process relationship or a quality management system as a part of its general management mechanism. This is a reason for SMEs management to strategically decide on the challenges of introducing a quality management system; thus, to improve their competitiveness on the domestic and foreign markets, which is a very demanding, exhaustive and time absorbing process requiring detailed preparation and collective engagement. The basic reasons for applying a quality management system are apostrophised in any business objectives – improving business processes, product quality and services, increasing spending as a factor of developing higher market share, better reputation (image) and sustainable business results. Due to the measurable quantitative and qualitative attributes and features that can significantly enhance the introduction of quality management systems into practice of SMEs, numerous studies have been carried out, some of which are conducted within the last two decades. For the authors, this was an initiative to conduct a survey, within this paper, in the Primorsko-goranska county (Croatia) during the month of July 2018, in which a number of SMEs were analysed in the crucial areas of quality management systems. The authors’ objective was to assess the viability of SMEs regarding their application of a quality management system. The basic hypothesis was that introducing quality management systems into SMEs contributes to their foreign competitiveness i.e. strengthening their export activity in general. Beside positive outputs of applying quality management, the authors’ research presented in this paper also established some relatively high and negative quantifications in relation to the application of the quality management system. Such outcomes represent justified reasons for future scientific research in this area.

Application of Material Standards and ISO Quality Management Systems

1998 ◽  
Author(s):  
Keith E. W. Coulson ◽  
Dennis G. Quinton ◽  
Thomas C. Slimmon
Keyword(s):  
Quality Management ◽  
Life Cycle Cost ◽  
Performance Testing ◽  
Quality System ◽  
International Standards ◽  
Energy Industry ◽  
Management Systems ◽  
Quality Management Systems ◽  
Full Life Cycle ◽  
The Impact

Since the early 1970’s, the pipeline construction and operation industry has supported the development and implementation of various material standards and specifications. The emphases within the pipeline energy industry was to standardize manufacturing and performance testing processes in the provision of a product which would ensure public safety and reliability of service. The pipeline segment of the energy industry has succeeded in incorporating minimum quality levels by way of industry standards, codes, regulatory requirements and propriety company standards. In addition to these minimum product requirements quality assurance programs have been introduced to enhance the likelihood of conformance to the applicable requirements. In 1975, Canada became the first country to prepare and publish quality system standards for commercial use (Z299 standards). International quality system standards development proliferated in the following years, leading to the establishment of the ISO/TC 176 work team which subsequently led to the issue of the internationally accepted ISO 9000 series of standards. This paper will review both the concept and stages of development of CSA pipe and coating standards. It will also analyze the impact that international standards for Quality Management Systems are having in establishing systematic approaches to assessing levels of quality during material manufacture. Finally, a vision of the possible road to the future will be drawn and the positive impacts for the pipeline industry will be projected from a full life cycle cost perspective.

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