scholarly journals Retailing in Electronic Commerce: Travel and Tourism Services Online

2019 ◽  
Vol 1 (1) ◽  
pp. 19-25
Author(s):  
Mustakim Mustakim
Keyword(s):  
Intelligent Agents ◽  
Direct Marketing ◽  
Distribution Channel ◽  
The Internet ◽  
Travel Services ◽  
Marketing Alliances ◽  
Tourism Service ◽  
Corporate Travel ◽  
Tourism Services ◽  
The Impact

In recent years, the emergence of new tourism services and products, coupled with a rapid increase in tourism demand, have driven the wide-scale adoption of ITs in general, and in particular, the Internet as an electronic intermediary. In other words, the Internet serves as a new communication and distribution channel for e-travelers and suppliers of travel services and products. This new channel also enables tourism businesses to improve their competitiveness and performance. The aim of this paper is to highlight how retailing in e-commerce (travel tourism service online) according to the experts is, special services, such as wireless services, direct marketing, alliances and consortia, benefits and limitation of travel online service, the impact of EC on the travel industry, corporate travel and intelligent agents in travel services.

Consumer engagement in e-Tourism: Micro-panel data models for the case of Spain

2019 ◽  
Vol 26 (6) ◽  
pp. 853-872
Author(s):  
Teresa Garín-Muñoz ◽  
Teodosio Pérez-Amaral ◽  
Rafael López
Keyword(s):  
Information And Communication Technologies ◽  
Logistic Models ◽  
Communication Technologies ◽  
Business Strategies ◽  
The Internet ◽  
Conversion Rates ◽  
Gender And Age ◽  
Information And Communication ◽  
Tourism Services ◽  
The Impact

This article analyzes the consumer’s adoption of the Internet for information or shopping of tourist services. Based on the Surveys on Equipment and Use of Information and Communication Technologies in Households, by the National Statistics Institute of Spain, a micro-panel database (2008–2016) is constructed. Using this database and random effects logistic models, the impact of socioeconomic characteristics on the individual’s adoption of the Internet for tourism purposes is estimated. The results indicate that education, family size, digital skills, income, habitat, and employment situation are all significant for explaining the online booking of transportation or accommodation services; however, gender and age are not significant for the case of transportation. Differences between online buyers of tourism services and individuals who only look for information (bookers vs. lookers) are highlighted. Policy recommendations and business strategies are suggested, either to enhance e-Tourism or to increase the conversion rates of lookers into bookers.

Role of Internet in the Development of Medical Tourism Service in Tunisia

2017 ◽  
pp. 271-294
Author(s):  
Olfa Bouzaabia ◽  
Rym Bouzaabia ◽  
Kais Mejri
Keyword(s):  
Medical Tourism ◽  
Digital Marketing ◽  
The Internet ◽  
Emerging Country ◽  
Tourism Service ◽  
Internet Revolution ◽  
Tourism Services ◽  
Practical Recommendations

Medical tourism is gaining importance through the last decades thanks to internationalization. in this area, internationalization has been facilitated by the internet revolution that enables instantaneous transmission of text, audio and visual data as well as graphics, which makes the medical consultation distance shorter and moreover reliable. a state of the art on internationalization, medical tourism and digital marketing has been presented. Furthermore, the authors, through a rich case study of the International Medical Embassy, examined the role played by the different digital marketing techniques in the development of medical tourism services in an emerging country such as Tunisia. based that, theoretical as well as practical recommendations are presented.

Role of Internet in the Development of Medical Tourism Service in Tunisia

2017 ◽  
pp. 859-883
Author(s):  
Olfa Bouzaabia ◽  
Rym Bouzaabia ◽  
Kais Mejri
Keyword(s):  
Medical Tourism ◽  
Digital Marketing ◽  
The Internet ◽  
Emerging Country ◽  
Tourism Service ◽  
Internet Revolution ◽  
Tourism Services ◽  
Practical Recommendations

Medical tourism is gaining importance through the last decades thanks to internationalization. in this area, internationalization has been facilitated by the internet revolution that enables instantaneous transmission of text, audio and visual data as well as graphics, which makes the medical consultation distance shorter and moreover reliable. a state of the art on internationalization, medical tourism and digital marketing has been presented. Furthermore, the authors, through a rich case study of the International Medical Embassy, examined the role played by the different digital marketing techniques in the development of medical tourism services in an emerging country such as Tunisia. based that, theoretical as well as practical recommendations are presented.

scholarly journals Market Orientation on Tourism Service Performance: The Mediating Role of E-Marketing

2021 ◽  
pp. 33-43
Author(s):  
Chavindi B. Paranage ◽  
F. B. Kennedy
Keyword(s):  
Competitive Advantage ◽  
Market Orientation ◽  
Service Performance ◽  
Survey Method ◽  
Mediation Effects ◽  
Mediating Role ◽  
Tourism Service ◽  
Tourism Services ◽  
The Impact ◽  
The Relationship

Aims: In modern turbulent marketplace market orientation is considered a business culture that facilitates firms in achieving sustainable competitive advantage by creating superior customer value and it links to the business performance. With the increasing use of technology in the marketing activities of all types of organizations, it is important to know the extent to which electronic marketing mediates the impact of market orientation in turn, related to firm performance. The aim of this study is to find out “The inter-relationship between market orientation and e-marketing in order to investigate alternative mechanisms through which both contribute to tourism services performance of selected tourist hotels in Badulla area”. Study Design: Direct and indirect effects of market orientation on tourism service performance are examined using survey method. Primary data were collected from a sample of 156 tourism firms located in Badulla area. Location of those tourists’ firms are mainly falling into four divisional secretariat areas. From 2019 March to July. Methodology: The collected data has been analyzed by using descriptive statistics, correlation analysis and regression analysis. Results: The findings indicate that market orientation is found to contribute to performance through a dual mechanism in that it contributes both directly and indirectly, through e-marketing, to the relationship. And there is a high level of market orientation, e-marketing, and tourism service performance of tourist hotels in Badulla area. Results showed that there is strong positive relationship between market orientation, e-marketing and tourism service performance. Further there is a significant positive impact on market orientation, e-marketing and tourism service performance. The mediation effects observed suggests that e-marketing is playing a partial mediating role in the relationship in between market orientation and tourism service performance of tourist hotels. Conclusion: The results indicate that academics and managers should consider the inter-relationships between multiple sources of competitive advantage when looking for explanations of services performance and particularly, tourism services.

Role of Internet in the Development of Medical Tourism Service in Tunisia

2017 ◽  
pp. 211-241
Author(s):  
Olfa Bouzaabia ◽  
Rym Bouzaabia ◽  
Kais Mejri
Keyword(s):  
Medical Tourism ◽  
Digital Marketing ◽  
The Internet ◽  
Emerging Country ◽  
Tourism Service ◽  
Internet Revolution ◽  
Tourism Services ◽  
Practical Recommendations

Medical tourism is gaining importance through the last decades thanks to internationalization. in this area, internationalization has been facilitated by the internet revolution that enables instantaneous transmission of text, audio and visual data as well as graphics, which makes the medical consultation distance shorter and moreover reliable. a state of the art on internationalization, medical tourism and digital marketing has been presented. Furthermore, the authors, through a rich case study of the International Medical Embassy, examined the role played by the different digital marketing techniques in the development of medical tourism services in an emerging country such as Tunisia. based that, theoretical as well as practical recommendations are presented.

scholarly journals DEVELOPMENT OF INDONESIAN TOURISM LAW IN THE TOURISM INDUSTRY 4.0

2020 ◽  
Vol 2 (1) ◽  
pp. 09-12
Author(s):  
Muhamad Rizal ◽  
Yul Maulini
Keyword(s):  
Industry 4.0 ◽  
Industrial Revolution ◽  
Tourism Industry ◽  
National Interests ◽  
Global Tourism ◽  
Intelligent Devices ◽  
The Government ◽  
Tourism Service ◽  
Tourism Services ◽  
The Impact

This article provides an overview of the effects of tourism industry 4.0 on the development of Indonesian tourism law. So that the laws and regulations in the field of Indonesian tourism are able to facilitate the principles of service trade in the General Agreement on Trade and Services (GATS). With the ratification of the WTO Agreement, Indonesia must abide by these principles by not ignoring national interests in order to foster good relations with each WTO member. Therefore, the Government of Indonesia is expected to be able to utilize some of the exclusion rules in the GATS to provide opportunities for Indonesian tourism businesses to prepare themselves in the global tourism services trade competition. The development of Indonesian tourism law now, is in a position to be able to facilitate the development of the global tourism service business with the 4.0 industrial revolution which introduces applications on intelligent devices and artificial intelligence speeds that cannot be dammed. Mapping the impact of globalization and any efforts that must be made by the Indonesian government in developing tourism laws so that they can take advantage of the globalization of world trade in tourism services.

scholarly journals COVID-19 as a tourist activity inhibitor as evidenced by Poles’ holiday plans

2020 ◽  
Vol 32 (4) ◽  
pp. 9-24
Author(s):  
Agnieszka Niezgoda ◽  
Klaudyna Kowalska
Keyword(s):  
Occupational Status ◽  
Substitution Effect ◽  
Well Being ◽  
Tourism Industry ◽  
Market Potential ◽  
Activity Data ◽  
Tourism Service ◽  
Willingness To Use ◽  
Tourism Services ◽  
The Impact

As a result of the global COVID-19 pandemic, we are facing challenges of the social and economic crisis. Its effects are difficult to estimate, but the impact on the tourism industry is undeniable. This is also true of the behavior of consumers of tourism services, whose attitudes towards travel are likely to change radically. The aim of the study presented in this article is to determine how Polish tourists have changed their travel plans and the way they organize their travels during and after the COVID-19 pandemic. The authors argue that the pandemic is an inhibitor of tourist activity. Data for the study were collected using an online pilot survey of 190 Polish adults. The first part of the questionnaire included general demographic questions about the respondents. The main part was divided into three sections related to COVID-19 and regarding: 1) changes in their occupational status and financial well-being, 2) their travel plans, and 3) their willingness to use peer-to-peer accommodation (e.g. Airbnb). The results show that the pandemic is not only an inhibitor of tourist activity, but can also trigger the substitution effect in the tourism market. Potential tourists can choose not to buy tourism services and instead spend their money on other forms of leisure (“external” substitution outside the tourist market) or can choose a more competitively priced tourism service (“internal” substitution). The COVID-19 pandemic has negatively affected the financial well-being and occupational status of some respondents and the vast majority of respondents have had to modify or cancel their holiday plans. While the pandemic may help to stimulate domestic tourism, the preference for self-organized holiday trips, expressed by the respondents, herald further problems of tour operators. Although the financial well-being of many respondents has deteriorated, the number of those interested in cheaper accommodation for future trips was much smaller compared to those who reported such a preference before the pandemic.

The Impact of the Internet on Travel Agencies in Taiwan

2005 ◽  
Vol 6 (1) ◽  
pp. 8-23 ◽  
Author(s):  
Marion M. Bennett ◽  
Chi-Wen Kevin Lai
Keyword(s):  
Rapid Growth ◽  
The Internet ◽  
Advanced Country ◽  
Travel And Tourism ◽  
Travel Agents ◽  
Significant Difference ◽  
Travel Agencies ◽  
Travel Services ◽  
The Impact ◽  
Depth Interviews

Travel and tourism-related products and services are highly compatible with the internet with the result that travel and tourism is one of the highest revenue-generating sectors of the internet. The rapid growth of the internet is having an impact on the distribution of travel services and has heightened speculation about the potential for disintermediation of the travel agent. This research investigates the impact of the internet on the distribution of travel services and the extent to which it has influenced travel agencies by focusing on Taiwan, a technologically advanced country and one which has witnessed rapid growth of the internet. Employing a combination of a quantitative questionnaire administered to 438 travel agencies and personal in-depth interviews, the research found that travel agencies in Taiwan generally regard the internet as an effective tool for their business. Most agencies have adopted the internet in their daily operations and some have provided e-commerce services on the internet. Although travel agencies are affected by e-commerce services, the effect is not found to be significant. Equally, no significant difference was apparent between company size and classification in terms of the effect of ecommerce travel services on travel agents. Travel agencies agreed that commission cutting by suppliers was a threat but disagreed that disintermediation would occur, although booking offices were seen to be at risk. The research identified two principal future roles for travel agents: first, the need for them to reposition themselves as travel consultants and secondly, the need for them to become more technologically orientated. Finally, seven key strategies were suggested for Taiwan's travel agencies to ensure survival.

scholarly journals DEVELOPMENT OF INDONESIAN TOURISM LAW IN THE TOURISM INDUSTRY 4.0

2020 ◽  
Vol 2 (1) ◽  
pp. 09-15
Author(s):  
Muhamad Rizal ◽  
Yul Maulini
Keyword(s):  
Industry 4.0 ◽  
Industrial Revolution ◽  
Tourism Industry ◽  
National Interests ◽  
Global Tourism ◽  
Intelligent Devices ◽  
The Government ◽  
Tourism Service ◽  
Tourism Services ◽  
The Impact

This article provides an overview of the effects of tourism industry 4.0 on the development of Indonesian tourism law. So that the laws and regulations in the field of Indonesian tourism are able to facilitate the principles of service trade in the General Agreement on Trade and Services (GATS). With the ratification of the WTO Agreement, Indonesia must abide by these principles by not ignoring national interests in order to foster good relations with each WTO member. Therefore, the Government of Indonesia is expected to be able to utilize some of the exclusion rules in the GATS to provide opportunities for Indonesian tourism businesses to prepare themselves in the global tourism services trade competition. The development of Indonesian tourism law now, is in a position to be able to facilitate the development of the global tourism service business with the 4.0 industrial revolution which introduces applications on intelligent devices and artificial intelligence speeds that cannot be dammed. Mapping the impact of globalization and any efforts that must be made by the Indonesian government in developing tourism laws so that they can take advantage of the globalization of world trade in tourism services.

The Impact of a Highly Publicized Celebrity Suicide on Suicide-Related Online Information Seeking

Crisis ◽  
2017 ◽  
Vol 38 (3) ◽  
pp. 207-209 ◽  
Author(s):  
Florian Arendt ◽  
Sebastian Scherr
Keyword(s):  
Suicide Prevention ◽  
Information Seeking ◽  
The Internet ◽  
Online Information ◽  
Search Queries ◽  
Related Information ◽  
Search Terms ◽  
Celebrity Suicide ◽  
Online Information Seeking ◽  
The Impact

Abstract. Background: Research has already acknowledged the importance of the Internet in suicide prevention as search engines such as Google are increasingly used in seeking both helpful and harmful suicide-related information. Aims: We aimed to assess the impact of a highly publicized suicide by a Hollywood actor on suicide-related online information seeking. Method: We tested the impact of the highly publicized suicide of Robin Williams on volumes of suicide-related search queries. Results: Both harmful and helpful search terms increased immediately after the actor's suicide, with a substantial jump of harmful queries. Limitations: The study has limitations (e.g., possible validity threats of the query share measure, use of ambiguous search terms). Conclusion: Online suicide prevention efforts should try to increase online users' awareness of and motivation to seek help, for which Google's own helpline box could play an even more crucial role in the future.

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