Kepemimpinan dan Kinerja Karyawan di Lingkungan PT. Antavaya Travel Area Bandung

Every organization or agency, both formal and informal, in carrying out programs that are directed to always be efficient to achieve agency goals. One way is to improve employee performance. Employees are Human Resources (HR) who are very important in determining progress and the creation of predetermined goals. In improving employee performance, supporting factors are needed including leadership. The study conducted by researchers at this time leads to an increase in employee performance at PT. Antavaya Corporate travel. Where is PT. Antavaya Corporate Travel is Indonesia's leading travel management company, helping companies of all sizes, multinationals and government agencies manage travel professionally and cost-effectively. Antavaya Corporate Travel is the largest Travel Management company in Indonesia. Founded in 1965, it has earned a reputation for quality service and professional management that is second to none. The core of the problem in this study is not yet optimal employee performance, and aims to 1) Knowing how leadership at PT. Antavaya corporate travel 2) Knowing how much influence leadership has on employee performance at PT. Antavaya corporate travel. The results showed that there was a significant influence between leadership on employee performance.

The Corporate Responsibility Paradox: A Multi-National Investigation of Business Traveller Attitudes and Their Sustainable Travel Behaviour

The implementation of sustainability practices in the tourism system requires the participation of a variety of actors. While much research has focused on supply-side issues associated with sustainable tourism, there has been less focus on supply-side issues associated with consumer behaviour and business-related travel. This paper addresses the behaviours of this significant market segment. As behavioural change is seen as a key mechanism for achieving emission reduction, this paper focuses on behaviours of business travels from four countries: Canada, Switzerland, Russia and the U.S., using values-attitudes-behaviour (VAB) theory. We employ Principal Components Analysis to reduce the variables down to four factors and related factor scores. Stepwise multiple linear regression was then used to measure causal associations. The findings show how national cultures, demographics and values influence (although at different levels) the sustainable attitudes and behaviour of business travellers. These results have implications for future corporate travel policy. The recent impact of the COVID-19 global pandemic is also addressed.

Understanding user attitudes and economic aspects in a corporate multimodal mobility system: results from a field study in Germany

The present study aims to investigate user attitudes and behaviour when users interact with a corporate multimodal mobility sharing system, consisting of battery electric vehicles (BEVs), pedelecs (i.e. electric bicycles) and public transport. We analysed participants’ attitudes towards BEVs, pedelecs, public transport, and the underlying service tools, as well as the economic impacts of the whole corporate multimodal mobility system. Ninety-three participants took part in the 22 months long naturalistic driving study and used the corporate multimodal mobility sharing system for their business travel. The attitudes towards BEVs and the keyless access were evaluated as the most positive components, and usage behaviour was related to a more positive attitude towards pedelecs, public transport, as well as the keyless access and the booking tool. The economic evaluation revealed the possibility of significant reductions in mobility costs when integrating different means of transport into a smart multimodal mobility system. The findings may help fleet owners to further improve existing mobility concepts for corporate travel.

Differentiating service quality impact between the online and off-line context: an empirical investigation of a corporate travel agency

PurposeCorporate travel represents a significant source of revenue for the tourism industry. Therefore, the quality of service is essential for maintaining and expanding corporate cliental bases. Despite the importance, the extant literature has yet sufficiently examined corporate travel service quality (SQ) and its impact. To make up for the drawback, this study aims to differentiate the impact of SQ perceptions on customer satisfaction between the online and off-line contexts through an empirical investigation in one of the top five corporate travel agencies in North America.Design/methodology/approachThe well-established SERVQUAL measurement is applied in differentiating the impact of SQ dimensions between the online and off-line context. To empirically test the proposed corporate travel agency (CTA) SQ conceptual model, a set of survey data of “Welcome Back Survey” from HRG (a top five CTA in North America) was examined.FindingsThe study finds that for online services, assurance, responsiveness and empathy affect perceived SQ, whereas for off-line services, assurance, empathy and tangible are the three dimensions of perceived SQ.Research limitations/implicationsBy relying on the existing survey, the off-line context has one less dimension than the online context. Yet as an early effort in differentiating the differences in the impact of SQ between two service contexts, the study offers insightful findings.Practical implicationsThe findings will be helpful for business managers of CTAs to identify the factors that influence SQ in both online booking and off-line booking context. In particular, assurance and empathy are two dimensions that exert a significant impact on customer satisfaction.Originality/valueThis paper is the first to compare the differences of the SQ of online and off-line corporate travel.

THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SATISFACTION QUALITY OF SERVICE AND CUSTOMER LOYALTY (Empirical Study On Corporate Travel Organizers Umrah and Hajj PT. Travel Albadriyah)

Every company should be able to understand the behavior of consumers in the target market because the survival of the company as an organization that seeks to meet the needs and desires of consumers rely heavily on the behavior of consumers. Through an understanding of consumer behavior, the management company can develop appropriate strategies and programs to take advantage of existing opportunities and outperform their competitors. Therefore, the quality of good service and build relationships with customers able to accomplish the goals of the company. It certainly needs to be an active part of all employees and those involved in the provision of services. (MORA, 2017). Based on the analysis and discussion that has been described on the effect of customer relationship management, service quality, and customer satisfaction to customer loyalty in Corporate Travel Organizers Umrah and Hajj PT. Travel Albadriyah, it can be concluded that customer relationship management, service quality, and customer satisfaction proved to influence jointly on customer loyalty Corporate Travel Organizers Umrah and Hajj PT. Travel Albadriyah. As this study is descriptive and verification, using the survey method.

Retailing in Electronic Commerce: Travel and Tourism Services Online

In recent years, the emergence of new tourism services and products, coupled with a rapid increase in tourism demand, have driven the wide-scale adoption of ITs in general, and in particular, the Internet as an electronic intermediary. In other words, the Internet serves as a new communication and distribution channel for e-travelers and suppliers of travel services and products. This new channel also enables tourism businesses to improve their competitiveness and performance. The aim of this paper is to highlight how retailing in e-commerce (travel tourism service online) according to the experts is, special services, such as wireless services, direct marketing, alliances and consortia, benefits and limitation of travel online service, the impact of EC on the travel industry, corporate travel and intelligent agents in travel services.