scholarly journals Decision-Making Strategy for Digital Transformation: A Two-Year Analytical Study and Follow-Up Concerning Innovative Improvements in University e-Services

2022 ◽  
Vol 17 (1) ◽  
pp. 138-164
Author(s):  
Hani Brdesee ◽  
Wafaa Alsaggaf
Keyword(s):  
Student Satisfaction ◽  
Academic Advising ◽  
Network Access ◽  
Internet Applications ◽  
Computer Information Systems ◽  
Online Portal ◽  
Wide System ◽  
Student Achievements ◽  
University Services ◽  
Technological Improvements

Universities worldwide strive to provide the best student services possible, particularly those that support student achievements and career goals. Therefore, academic advising continues to be a significant part of the student experience, one which universities need to fully understand in terms of its objectives, application processes, and required skill. As a result of significant technological improvements since the turn of the millennium, including expanding internet applications and digital transformations, universities have established computer information systems that support academic advising and course registration services. This study examined the effects of modifications to the electronic academic advising and course registration systems at King Abdulaziz University in 2018, and then again in 2020, following a university-wide system failure in 2018 resulting from a demand overload. In 2018, a preliminary statistical analysis and student feedback survey were conducted by the authors to measure student satisfaction with the online portal On-Demand University Services (ODUS Plus). In addition to recommendations suggested by the 2018 analysis such as balancing the load distribution of the university’s network, organizational (i.e., non-technical) solutions, rules, and regulations were adjusted such as progressive course registration that prioritized those expected to graduate first. The survey and analysis were repeated by the authors in 2020 to assess improvements in student satisfaction. As a result of the changes, the investigation revealed improved student satisfaction with the performance of ODUS Plus and network access. Overall, students were significantly more satisfied in 2020 than in 2018. This research shows that some technical challenges can be resolved using re-engineered processes and organizational solutions.

Online Doctoral Student Satisfaction

2017 ◽  
pp. 236-247
Author(s):  
Dara Levitch ◽  
Melanie Shaw
Keyword(s):  
Student Satisfaction ◽  
Academic Advising ◽  
Economic Benefits ◽  
Program Completion ◽  
Higher Learning ◽  
Academic Experience ◽  
Institutions Of Higher Learning ◽  
Specific Factors ◽  
The Individual

Institutions of higher learning invest a great deal of time and money on retention issues. Research has identified institutional variables significant to student retention. Current researchers suggest each institution conduct studies to determine the specific factors important to the population served. Increasing retention has considerable financial and economic benefits to the institution, as well as benefits to the individual, especially if it leads to program completion. Research of literature has also indicated that quality of faculty and academic advising communications are two important factors perceived by students as contributing to overall the academic experience.

scholarly journals An American Business School’s Academic Advising and Professional Development Centers’ Early Pandemic Response

2021 ◽  
Vol 5 (2) ◽  
pp. 34
Author(s):  
Gary Blau ◽  
Daniel Goldberg
Keyword(s):  
Professional Development ◽  
Student Satisfaction ◽  
Academic Advising ◽  
Market Value ◽  
The United States ◽  
Late Spring ◽  
Academic Learning ◽  
American Business ◽  
Senior Student ◽  
Business Undergraduates

As colleges and universities around the world grapple with the continuing impact of the ongoing COVID-19 pandemic, it is necessary for research to not only focus on student academic learning issues, but also test for maintained support of needed student resources such as Academic Advising and Professional Development Centers. Using the Senior Student Satisfaction Survey, two separate samples of graduating business undergraduates at a Mid-Atlantic University in the United States of America were surveyed, in late Spring 2019 (pre-pandemic) and late Spring 2020 (early pandemic). The goals of this study were two-fold. The first was to test for changes from pre-pandemic to early pandemic in seven student-related perception measures: attendance motivation, coursework challenge, professional development engagement, academic advising ease/quality, professional development ease/quality, business degree satisfaction, and perceived market value to potential employers. The second goal was to test for changes in the perceived relationships of five “independent variables”, i.e., attendance motivation, coursework challenge, professional development engagement, academic advising center ease/quality, and professional development center ease/quality, to two “dependent variables”, i.e., business degree satisfaction and perceived market value to potential employers. Comparing pre-pandemic (2019) to early pandemic (2020) perceptual change data, this study found that both the Academic Advising and Professional Development Centers handled these student-based perception variables from the surveys quite well. When the campus was suddenly closed due to the pandemic, both Centers successfully made quick adaptive changes to virtual models to handle initial student needs.

Virtual Compared to Traditional Academic Advising Satisfaction Rates of First-Year College Students

2012 ◽  
pp. 698-712
Author(s):  
Pamela M. Golubski
Keyword(s):  
Student Satisfaction ◽  
Academic Advising ◽  
Support Services ◽  
Online Survey ◽  
First Year ◽  
Face To Face ◽  
First Year College ◽  
Advising Satisfaction ◽  
First Year College Students ◽  
Survey Responses

This study compared virtual/online to traditional/in person academic advising in terms of student satisfaction ratings. Students were exposed to two advising methods at different times during their first year in college. Upon experiencing an advising method, students completed an online survey that rated their satisfaction in the areas of scheduling/registration, communication, support services/majors, and overall satisfaction. The findings offered some insight into how effective virtual academic advising might be as an alternative to traditional, face-to-face methods. The results of this study indicated that students were slightly more satisfied with traditional advising across 16 questions encompassing four categories. When the survey responses were aggregated and mean responses compared in each category, t-tests results found that scheduling/registration, communication, and overall satisfaction resulted in significant differences between the mean satisfaction ratings between academic advising methods, with traditional being preferred. While the support services and majors category, resulted in no differences existing between virtual and traditional advising methods.

scholarly journals Cuestionario para medir la importancia y satisfacción de los servicios universitarios desde la perspectiva estudiantil.//Questionnaire to measure the importance and satisfaction of university services from the student perspective.

Ciencia Unemi ◽  
2019 ◽  
Vol 12 (30) ◽  
pp. 35-45
Author(s):  
Jimmy Zambrano R. ◽  
Mónica Loachamín-Marcillo ◽  
Mónica Pilco-Gallegos ◽  
Wilson Javier Pilco-Gallegos
Keyword(s):  
Student Satisfaction ◽  
Teaching Quality ◽  
Student Perspective ◽  
Healthy Development ◽  
Institutional Conditions ◽  
Computer Services ◽  
Student Welfare ◽  
University Services ◽  
Academic Organization ◽  
The University

La medición y el mejoramiento continuo de los servicios que el estudiante recibe están relacionados con el desarrollo saludable de las instituciones universitarias. Aunque se dispone de instrumentos para medir la satisfacción estudiantil a nivel institucional, los reportes generalmente no muestran la confiabilidad de estos. El objetivo del presente estudio fue adaptar, aplicar y calcular la consistencia interna (i.e., confiabilidad) del instrumento de Jacqueline (2006) que mide la importancia y la satisfacción de los servicios universitarios desde la perspectiva estudiantil. Se aplicó una encuesta a 757 estudiantes, de primero a sexto semestre de las diferentes carreras en modalidad presencial y semipresencial, de un instituto de educación superior de Ecuador. Los ítems fueron clasificados en 10 factores: ambiente educativo, bienestar estudiantil, calidad administrativa, calidad docente, infraestructura educativa, organización académica, recursos para la investigación, servicios estudiantiles, servicios informáticos y vinculación con la sociedad. Los resultados mostraron que las escalas de cada factor son confiables tanto para las mediciones de importancia como de satisfacción. Al comparar las puntuaciones de importancia y satisfacción, se encontró que los estudiantes están insatisfechos con todos los factores. Se recomienda el uso de este instrumento para mejorar su adaptación a las múltiples condiciones institucionales y tomar decisiones más apropiadas. AbstractThe measurement and continuous improvement of the services that the student receives are related to the healthy development of the university institutions. Although instruments are available to measure student satisfaction at the institutional level, the reports generally do not show their reliability. The objective of this study was to adapt, apply, and calculate the internal consistency (i.e., reliability) of Jacqueline's (2006) instrument that measures the importance and satisfaction of university services from a student perspective. A survey was applied to 757 students, from first to sixth semester of the different careers in presential and semi-presential modality, of a higher education institute in Ecuador. The items were classified into 10 factors: educational environment, student welfare, administrative quality, teaching quality, educational infrastructure, academic organization, research resources, student services, computer services and links with society. The results showed that the scales of each factor are reliable for both measures of importance and satisfaction. By comparing the importance and satisfaction scores, it was found that students are dissatisfied with all factors. The use of this instrument is recommended to improve its adaptation to multiple institutional conditions and to make more appropriate decisions.

scholarly journals Pedagogical Issues Concerning Academic Advising

2006 ◽  
Vol 3 (11) ◽  
Author(s):  
Tahmoures Afshar ◽  
Leo O'Hara
Keyword(s):  
Student Satisfaction ◽  
Academic Advising ◽  
Private University ◽  
Pedagogical Issues ◽  
Academic Advisor ◽  
Chi Square ◽  
Cultural Variables ◽  
Cultural Trait ◽  
Class Status ◽  
Academic Information

This study examined whether, and to what extent, students’ personal and cultural variables have an impact on the advising process. 225 students in an urban, private university were asked to complete twenty-nine structured questions in the Fall 2005. Each question asked the student to rank on a scale of one to five the importance of a characteristic/responsibility of an academic advisor.  These twenty-nine characteristics/responsibilities were those most often cited in the literature as critical for an effective academic advisor.  In addition, the students were asked to provide some cultural, personal, and academic information on themselves including class status, GPA, age, gender, school, and ethnicity.  We used the chi-square testing technique.  This method of testing the hypothesis allowed us not only to identify which of the advisor’s characteristics and/or responsibilities were significant but also to identify which personal and cultural trait of the student a particular characteristic was most consistent with.   We found that students with different variables had quite different perceptions of the advising process. Students’ perceptions varied by age, class status, GPA, gender, school, and ethnicity. While there has been an increasing number of studies devoted to examining student satisfaction with academic advising, few of these studies have considered the student’s cultural, personal, and academic background as determinant factors in a successful academic advising process.

scholarly journals Management of Academic Advising in Higher Educational Institutions during COVID-19 Pandemic

2021 ◽  
pp. 1659-1666
Author(s):  
Rabab Ali Abumalloh ◽  
Azzah Ibrahim Alghamdi ◽  
Nedaa Azzam ◽  
Abeer Rafi’i Al Abdulraheem
Keyword(s):  
Online Education ◽  
Student Satisfaction ◽  
Academic Advising ◽  
Assessment Tools ◽  
Educational Institutions ◽  
Online Questionnaire ◽  
Global Impact ◽  
Level Of Satisfaction ◽  
Teachers And Students ◽  
Academic Services

COVID -19 pandemic has a huge global impact on education over the world. Many countries decided to close universities, colleges, and schools to limit the spread of this disease. Almost 91% of students worldwide have shifted to online education. Educational institutions have struggled to provide their students with suitable online learning and assessment tools. As a new experience for both teachers and students, Imam Abdulrahman Bin Faisal University has set new online academic services to make it possible and easy for students to get the help they need and to overcome the new obstacles they are facing. The purpose of this study is to gain a deeper understanding of student satisfaction with their academic advising in light of the new emerging situation. Additionally, direc-tions were presented for the academic advising section members to allow them to manage the unit appropriately. To achieve that, students were clustered regarding their level of satisfaction with the provided services. Students’ answers were collected through an online questionnaire and the data were analyzed and segmented using the k-mean clustering technique. Regarding results, recommendations for improvements were suggested and action plans were prepared.

Satisfaction Survey of Local Financial University Services Students

2014 ◽  
Vol 644-650 ◽  
pp. 5636-5639
Author(s):  
Shu Xin Guo ◽  
Jian Nan Guo ◽  
Yang Sun
Keyword(s):  
College Student ◽  
Student Satisfaction ◽  
Satisfaction Survey ◽  
Services Research ◽  
Financial Model ◽  
Local Finance ◽  
Satisfaction Index ◽  
College Student Satisfaction ◽  
The Status ◽  
University Services

This paper analyzed the local Financial university Services student satisfaction survey indicators , established a local college student satisfaction survey Financial model and use the designed local colleges and universities service student satisfaction questionnaire survey satisfaction with the status of student services for the school . Using the model to analyze the survey data processing , obtained satisfaction index of services. Research shows : Local Finance college student satisfaction is better, which is inseparable in recent years increasing efforts in building local Finance colleges.

Student Characteristics and Collegiate Environments that Contribute to the Overall Satisfaction With Academic Advising Among College Students

2015 ◽  
Vol 19 (2) ◽  
pp. 145-160 ◽  
Author(s):  
Hal R. DeLaRosby
Keyword(s):  
Student Satisfaction ◽  
Pacific Northwest ◽  
Undergraduate Students ◽  
Academic Advising ◽  
Liberal Arts ◽  
Student Characteristics ◽  
Faculty Interaction ◽  
Advising Satisfaction ◽  
Highly Correlated ◽  
Survey Responses

Academic advising satisfaction is highly correlated with retention in higher education. Thriving Quotient survey responses were collected from undergraduate students at a private, liberal arts college in the Pacific Northwest. Using a multiple regression analysis, this study examined what student characteristics and collegiate environments affect student satisfaction with academic advising. The results indicate that campus residency, amount of time spent in student–faculty interaction, and the quality of student–faculty interaction are statistically significant factors in academic advising satisfaction.

Sign in / Sign up

Export Citation Format

Share Document