scholarly journals STUDENT SATISFACTION VS STUDENT ACHIEVEMENTS – SHOULD QUALITY MANAGEMENT SYSTEM IN HIGHER EDUCATION AIM AT STUDENT SATISFACTION OR STUDENT ACHIEVEMENTS?

2020 ◽  
Vol 14 (2) ◽  
pp. 51-67
Author(s):  
Ines Dužević
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Student Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Student Achievements

scholarly journals The Main Benefits of the Implementation of the Quality Management System in Higher Education Institutions in Angola

2019 ◽  
Vol 23 (3) ◽  
pp. 122 ◽  
Author(s):  
Nicolay Africano ◽  
Ana S. Rodrigues ◽  
Gilberto Santos
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Student Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Student Assessment ◽  
Teaching Improvement ◽  
Teacher Competences ◽  
Quantitative Development

<p><strong>Purpose:</strong> The aim of this study is to obtain a diagnosis regarding the implementation of QMS (Quality Management System) according to ISO 9001 in Higher Education Institutions (HEIs) of Angola.</p><p><strong>Methodology/Approach:</strong> The research was conducted through a questionnaire proposed to survey selected 55 institutions. Fifty completed questionnaires were received, representing the sample of this work. The statistical analysis SPSS version 22.0 for Windows was used for the treatment of the data.</p><p><strong>Findings:</strong> The results of the study show that of the 50 Angolan HEIs surveyed, only 20% of them have the Quality Management System implemented. As main benefits of the implementation of the QMS in HEIs of Angola, we can highlight: Improvement of the quality of teaching; Improvement of student satisfaction; Improvement of confidence of students and other stakeholders; Improvement in student assessment; Improvement of teacher competences.</p><p><strong>Research Limitation/implication:</strong> The main limitation of the study lies in the fact that of the 50 Angolan HEIs referred, only 20% of them have the Quality Management System implemented, which shows that there is still much work to be done in this area.</p><strong>Originality/Value of paper:</strong> Higher education in Angola has had an evolution in terms of demand and access. Due to the quantitative development of higher education in Angola, it is necessary to be accompanied by qualitative growth, which implies the reinforcement of the need for quality management.

Quality management system in higher education institutions and its impact on students' employability with the mediating effect of industry–academia collaboration

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jawad Abbas ◽  
Kalpina Kumari ◽  
Waleed Mugahed Al-Rahmi
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Engineering Students ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Sampling Technique ◽  
Mediating Effect ◽  
Capital Theory ◽  
Content Type

PurposeBased on the principles of the human capital theory, this study investigates the role of the quality management system (QMS) in higher education institutions (HEIs) in developing successful employability attributes among graduates. Considering industry as a prominent stakeholder in academia, the authors took industry–academia collaboration as the mediating variable.Design/methodology/approachUsing the European Foundation for Quality Management model, the author analyzed how QMS in public HEIs located in London, the United Kingdom (UK), impacts business management, computer science and engineering students' employability. Following the nonprobability convenience sampling technique, this study included data from 324 local and international students.FindingsThe structural analysis identified QMS as a significant factor in enhancing students' employability, and industry–academia collaboration is found to act as a partial mediator in this relationship.Originality/valueThe management of HEIs in developing countries can take valuable guidelines from this study and integrate QMS in their institutions in developing their students' employability, as it is being done by HEIs in the UK.

scholarly journals The Quality Management System of Additional Professional Education in Higher Educational Institution on the Basis of a Standard Quality System

2019 ◽  
Vol 297 ◽  
pp. 06010
Author(s):  
Albert Simkin ◽  
Tatyana Mozhaeva ◽  
Alexander Proskurin
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Russian Federation ◽  
Professional Education ◽  
Management System ◽  
Quality Management System ◽  
Quality System ◽  
The Russian Federation ◽  
The Creation

The strategic goal of the state policy of the Russian Federation concerning education is to ensure the quality of functioning of additional professional education (APE) as means of social development, and in this regard, the creation of a modern system of continuous education, i.e. the implementation of the concept of lifelong learning. The solution of this problem is possible on the basis of the development and integration into the overall management system of the educational organization of the quality management system (QMS) of additional professional education, taking into account the specifics of this type of activity. The paper is proposed to develop the QMS of APE of higher education on the basis of a standard model of quality system proposed in 2006 by a consortium of representatives of educational institutions of secondary vocational and higher education of the Russian Federation. The creation of quality systems of educational organizations on the basis of the model of QMS of OO considered in the article, adapted to the specifics of APE will contribute to the creation of conditions for ensuring the quality of training of students of professional educational programs.

scholarly journals A Study of Quality Assessment in Higher Education within the Context of Sustainable Development: A Case Study from Czech Republic

2020 ◽  
Vol 12 (11) ◽  
pp. 4769 ◽  
Author(s):  
David Vykydal ◽  
Martin Folta ◽  
Jaroslav Nenadál
Keyword(s):  
Higher Education ◽  
Sustainable Development ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Lessons Learned ◽  
Success Factor

Quality has become an increasingly important and critical success factor at higher education institutions, particularly universities. Numerous discussions have been held about education quality in the context of sustainable development. However, the quality of that education strongly depends on the overall quality of the management system which operates at schools. The principal aim of this article is to present the approaches to the quality management systems’ development and their assessment at universities, and share some lessons learned from this area of research. Some possibilities of the ISO 9001 standard’s implementation, as well as the application of excellence models as a response to community demands, will be discussed, especially in the context of the recently-introduced Act No. 111/1998 Coll on Higher Education Institutions, which requires quality assurance and quality evaluation. A case study from The VSB-Technical University of Ostrava shows approaches, results and effects of the quality management system implementation.

Experience of Realization of a Technique of Determination of Productivity of Quality Management System of Higher Education Institution

10.12737/2641 ◽  
2014 ◽  
Vol 2 (1) ◽  
pp. 3-7
Author(s):  
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V. Gadalova ◽  
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A. Mikhaylov ◽  
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...  
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Professional Education ◽  
Management System ◽  
Process Model ◽  
Quality Management System ◽  
Education Institution ◽  
Educational Organization ◽  
Higher Education Institution ◽  
System Productivity

For the guaranteed sustainable development of an educational organization it is necessary to carry out continuous monitoring related to achievement of planned results and in due time to carry out correcting and warning actions for elimination of possible failures in system. In this paper have been reflected approaches to assessment of educational organization�s quality management system functioning on the basis of ISO 9000 series international standards, has been reveled experience related to application of higher education institution�s quality management system productivity determination technique constructed on analysis of its processes� productivity, have been presented the main stages of offered mechanism realization. This technique�s purpose is providing a group of teachers and a staff of higher education institution led by a top management with necessary tools for quality management system�s effective introduction, application and certification. The offered technique creates conditions for qualitative executive decision-making on the basis of productive functioning of higher education institution�s process model with participation of all interested parties and taking into account the established facts recorded documentary. The technique can be used for distribution of experience related to steady effective management for support of regional educational systems in educational institutions of various types and education�s governing bodies, as well as for development of additional professional education on quality management.

The quality of higher education through the eyes of the consumers of educational services

2018 ◽  
Vol 6 (1) ◽  
pp. 27-32
Author(s):  
Николай Дмитриев ◽  
Nikolay Dmitriev
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Education Institution ◽  
Educational Process ◽  
Educational Services ◽  
Quality Of Higher Education ◽  
Russian Higher Education

The article analyses the incentives of the Russian higher education institutions to provide quality education which develop as a result of the competition and signals from labor market. The mechanism of a quality assurance of training of specialists in higher education institution is the quality management system. The experience of formation of a quality management system is presented. The structure and interrelation of components of quality of education is considered. Criteria and indicators of quality of educational process, which can be applied in estimation of quality in the educational organization, are offered. Besides, backbone components of quality — satisfaction of consumers with educational services are considered.

scholarly journals Corporate social responsibility and quality management system in the context of blockchain technology

2018 ◽  
Vol 15 (4-1) ◽  
pp. 231-242 ◽  
Author(s):  
Shirley Mo-Ching Yeung
Keyword(s):  
Higher Education ◽  
Corporate Social Responsibility ◽  
Quality Management ◽  
Social Responsibility ◽  
Quality Indicators ◽  
Management System ◽  
Quality Management System ◽  
System Thinking ◽  
Blockchain Technology ◽  
Corporate Social

The purpose of this paper is to integrate quality management system, corporate social responsibility guidelines, United Nations Sustainable Development Goals, blockchain related documents and qualitative interview results from Hong Kong and Slovakia to design a set of social inclusive quality indicators within the context of the higher education sector. Three levels for social inclusive quality indicators in relation to blockchain content distribution technology in HE have been identified: governance with transparency, trust building with the sustainable community in needs fulfilment; industry innovations with risk and security audit mechanism. The contribution of this paper is to raise awareness of educators, industry practitioners and policy makers about the importance of social inclusion in blockchain technology. This study fills the gap through integrating system thinking, humanistic thinking and proactive thinking in the higher education context.

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