scholarly journals Model for Assessing Information Logistics Systems in Banks: Lithuanian Case Study

Logistics ◽  
2021 ◽  
Vol 5 (3) ◽  
pp. 42
Author(s):  
Asta Valackiene ◽  
Rasa Andrijauskaite
Keyword(s):  
Banking Sector ◽  
Business Environment ◽  
Service Center ◽  
Logistics System ◽  
Logistics Systems ◽  
It Service ◽  
Management Processes ◽  
Information Logistics ◽  
Concept Of Information ◽  
Logistics Process

This study aims to provide valuable insights into the information logistics process and to ensure the effectiveness of its systems in the business environment by discussing the banking sector. In this regard, this study investigates the information logistics system of a bank’s IT service center. For this purpose, the instruments for transfer of the bank Z information logistics system were empirically tested in order to highlight the assessment factors; the various factors related to the bank Z information logistics management methodologies and the methods were examined. The key findings and contributions were achieved, i.e., we developed a systematic model for assessing information logistics systems in a bank. The model explains the adaptation of various methodologies and techniques of information logistics systems in the banking sector and justifies the platform of interaction of information logistics processes. The first part of the article introduces the concept of information logistics systems and unpacks its development and management methodologies and processes. The second part introduces the research methodology for assessing information logistics systems. The results highlight the system of management processes applied to the information logistics and discuss the areas and tools for improving this system. The main outcome of this research is presented in the third part, where the systematic model for assessing information logistics systems is developed. This model distinguishes the stages of information logistics cycles and the levels of the information logistics environments. It indicates the information logistics methodologies and techniques linking to the six types of management processes in the IT service center of a bank. The developed model helps to make the assessment of the information cycle more efficient and demonstrates a customizable result which can be adapted by other companies within their IT service centers.

Employees Outlook Regarding Quality and CRM Link for Enriched Competitive Strategy

2020 ◽  
Vol 9 (2) ◽  
pp. 27-47
Author(s):  
Neeta Baporikar
Keyword(s):  
Financial Services ◽  
Competitive Strategy ◽  
Banking Sector ◽  
Business Environment ◽  
Customer Relationship ◽  
Primary Data ◽  
Research Approach ◽  
Services Sector ◽  
Financial Services Sector ◽  
Management Processes

The business environment is dynamic and faces frequent changes driven by macro and micro factors. Due to these changes, businesses are forced to either evolve or exit. Those that evolve choose the path of advancement and are determined to sustain their competitive positions. The financial services sector is one sector that is particularly undergoing changes and banks particularly in this sector face changes from all front. All segments in which banks operate from payment transfers to home loans are under serious pressures due to FinTechs and technology. The banking sector in Namibia is no exception. Hence, adopting a qualitative research approach with content analysis, primary data gathered by questionnaires from Standard Bank employees, the study aims to investigate employees' outlook regarding quality and CRM nexus for enriched competitive strategy in an ever-changing and competitive environment. The findings reveal that quality and customer relationship management processes do influence customers' experiences, satisfaction levels, and loyalty.

scholarly journals Analysis of the current state and trends of the development of transport and logistical service of domestic industrial enterprises

2021 ◽  
Vol 69 (2) ◽  
pp. 83-94
Author(s):  
B. Kernychnyi ◽  
S. Radynskyy
Keyword(s):  
Methodological Approach ◽  
Business Environment ◽  
Economic Indicators ◽  
Logistics System ◽  
Regional Transport ◽  
Logistics Systems ◽  
Industrial Enterprises ◽  
Transport Services ◽  
Logistics Enterprises ◽  
Transport Logistics

The paper is devoted to the analysis of the state and current problems of transport and logistics services of domestic enterprises under current conditions of strategic priorities and tasks aimed at achieving the comprehensive effect. The subject of the paper is the transport-logistics system as a sophisticated multifunctional complex, serving the demands of the population and industry entities of the business environment. The objective of this investigation is to identify trends in the development of regional transport and logistics systems based on the analysis of statistical and financial and economic indicators of transport services and the conditions of their implementation. The research hypothesis is based on the assumption that the functional-targeted approach to the formation of transport and logistics systems dominates, corresponding to the scientific ideas about the priority role of demand and taking into account the patterns of requirements for quality characteristics of transport services: safety, speed, service technology and payment, insurance. The results of the work are the analysis of financial and economic indicators of transport logistics. The authors carried out the comparative analysis of indices of the transport industry according to the main activities over the past 10 years, investigated the volume of cargo turnover of transport logistics enterprises, identified the main trends in the volume of cargo transportation. It should be noted that the important issue today is to maintain the strategic balance between the introduction of necessary restrictions, on the one hand, and simultaneous support of regional enterprises, on the other. After the pandemic termination, it will be necessary to restore the normal rhythm of life in the social and economic spheres, to revive the processes that are extremely important for regional development. The main directions of further investigations are related to the development of the methodological approach for assessing the contribution of regional transport and logistics systems to the economy. Therefore, a number of recommendations for the authorities which help to overcome the negative pandemic impact on the socio-economic development of the region are developed in this paper.

The role of decision-making support systems in IT service management processes

2014 ◽  
Vol 8 (2) ◽  
pp. 147-163 ◽  
Author(s):  
M. Mora ◽  
Gloria Phillips-Wren ◽  
Jorge Marx-Gomez ◽  
F. Wang ◽  
O. Gelman
Keyword(s):  
Decision Making ◽  
Service Management ◽  
Support Systems ◽  
It Service Management ◽  
It Service ◽  
Management Processes ◽  
Decision Making Support

The Role of Service Quality in Developing Customer Loyalty in the Banking Sector: A Case study of the Kingdom of Saudi Arabia

2014 ◽  
Vol 1 (1) ◽  
pp. 339
Author(s):  
Tariq Saeed Mian
Keyword(s):  
Saudi Arabia ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Banking Sector ◽  
Business Environment ◽  
Extensive Literature ◽  
Kingdom Of Saudi Arabia ◽  
Customer Base ◽  
Loyal Customer

Maintaining a strong and loyal customer base is the objective of every organisation. However, in reality this is difficult to achieve in the current competitive environment. When the widespread challenges of the business environment are taken into account, organisations cannot simply plan to absorb new customers but instead adopt the strategy of preserving existing customers and promoting their loyalty to the organisation. This study examined customer loyalty in the banking sector in the Kingdom of Saudi Arabia (KSA). A theoretical model was constructed through an extensive literature review and by extracting the most relevant and important variables for customer loyalty. A questionnaire was used to collect data from customers of different banks. Regression results showed that service quality significantly influences customer satisfaction and customer trust. Furthermore, customer satisfaction and trust significantly affect customer loyalty towards banks. In this respect, service quality is imperative to maintain customer loyalty through customer satisfaction and trust. 

scholarly journals Analysis of Pre and Post Merger and Acquisition Financial Performance of Banks in Pakistan

2014 ◽  
Vol 6 (4) ◽  
pp. 177-190
Author(s):  
Qamar Abbas ◽  
Rashid Saeed . ◽  
Ehsan-Ul-Hassan . ◽  
Muhammad Shahzad Ijaz .
Keyword(s):  
Financial Performance ◽  
Banking Sector ◽  
Merger And Acquisition ◽  
Business Environment ◽  
Study Data ◽  
Financial Statement ◽  
Acquisition Performance ◽  
Significant Difference ◽  
Insignificant Difference ◽  
The Impact

Merger and Acquisition is a strategy adopted by the organizations globally to meet the needs of dynamic business environment. This strategy also has much importance in Pakistan mostly in banking sector. Therefore, the objective of the study is to assess the impact of M&A on the financial performance of banks in Pakistan. The accounting and financial data of 10 banks were used in this study. Data was taken from the financial statement analysis (FSA) by State Bank of Pakistan from the period of 20062011. For the analysis of pre and post Merger and Acquisition performance 15 financial ratios were used in the study. To compare the results Paired sample t-Test was used to measure the significant difference between pre and post M&A financial performance. The overall results show that there is no significant difference in financial performance. It is concluded that there is insignificant difference between pre and post M&A performance of banks in Pakistan.

scholarly journals Rationalization of processes in storage system using ABC analysis and multi-criteria decision-making

Tehnika ◽  
2020 ◽  
Vol 75 (6) ◽  
pp. 621-628
Author(s):  
Željko Stević ◽  
Fatima Ibrahimović ◽  
Dejan Mirčetić
Keyword(s):  
Sustainable Management ◽  
Construction Material ◽  
Storage System ◽  
Quality Parameters ◽  
Global Market ◽  
Supplier Evaluation ◽  
Multi Criteria Decision Making ◽  
Logistics System ◽  
Logistics Systems ◽  
Abc Analysis

Cost rationalization has become imperative in every economic system in order to create adequate foundations for its efficient and sustainable management. Competitiveness in the global market is extremely high and it is challenging to manage business and logistics systems, especially in regards to financial parameters. The presence of inventories is inevitability in every logistics system, and it tends to create adequate policies for their efficient and sustainable management. In order to be able to do this, it is necessary to determine which products represent the largest percentage share in the value of procurement, and which are the most represented quantitatively. In this paper, the warehouse of construction material that represents the wholesale system is considered. Taking into account that it is wholesale, it is necessary to determine what the procurement costs are and what the demand is for certain products. The grouping of products into three categories A, B and C was performed, after which it is necessary to identify appropriate suppliers for each category in order to rationalize procurement costs. Financial, logistical and quality parameters are taken into account. The FUCOM method has been used to determine the significance of these parameters and ARAS method is applied for supplier evaluation and selection.

The effect of supply chain responsiveness on customer development

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
David Asamoah ◽  
Dorcas Nuertey ◽  
Benjamin Agyei-Owusu ◽  
Joseph Akyeh
Keyword(s):  
Supply Chain ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Design Methodology ◽  
Content Type ◽  
Logistics Systems ◽  
Equation Modelling ◽  
Logistics Process ◽  
Operations Systems ◽  
Customer Development

PurposeThe study examines how supply chain responsiveness (logistics process responsiveness, operations systems responsiveness and supplier network responsiveness) impacts the ability of firms to attract, satisfy and retain customers.Design/methodology/approachUsing a quantitative approach, a total of 250 questionnaires were distributed to firms in the Kumasi metropolis in the Ashanti Region of Ghana, with 100 useable responses retrieved. The effect of supply chain responsiveness on customer development was analysed using partial least squares structural equation modelling.FindingsThe findings showed that operations systems responsiveness and supplier network responsiveness drive the logistics systems responsiveness of firms as hypothesized. It was also revealed that operations systems responsiveness and logistics process responsiveness enhanced customer development, but supplier network responsiveness did not. Logistics process responsiveness additionally partially mediated the effect of operations systems responsiveness on customer development.Originality/valueTo the best of the researchers' knowledge, no previous studies have empirically examined interrelationships between the dimensions of supply chain responsiveness. Additionally, no previous study has examined the effect of supply chain responsiveness on customer development.

The Impact of Accounting Information Systems on Performance Management in the Banking Sector

2021 ◽  
pp. 1-15
Author(s):  
Bilal Khalid ◽  
Michal Kot
Keyword(s):  
Information Systems ◽  
Financial Performance ◽  
Performance Management ◽  
Banking Sector ◽  
Accounting Information ◽  
Business Environment ◽  
Accounting Information Systems ◽  
Management Techniques ◽  
The Impact

This study investigated the impact of Accounting Information Systems (AIS) on performance management in Thailand’s banking sector. The study was necessitated by the need to understand the financial performance of banks in Thailand in application of advanced management techniques, business developments, growth of the current contemporary business environment and the intensive competitive business environment in the banking sector.

Business Transformations

2015 ◽  
pp. 61-86
Author(s):  
Mohsen Rajabi ◽  
Alireza Bolhari
Keyword(s):  
Supply Chain ◽  
Business Environment ◽  
The Internet ◽  
Organizational Process ◽  
Chain Management ◽  
Business Transformation ◽  
Management Processes ◽  
New Business ◽  
New Ideas ◽  
Major Alteration

Recent years have been observing the drastic changes in trends toward business environment. Novel parameters affecting businesses make them remain with two choices: adapt or perish. The fact that a once-thriving company like Nokia could not last in the market would provide a factual example of how the new business environment may be challenging. Business transformation is a term with ranges of definitions: an ultimate change in organizational process, which was caused by or resulted in a basic major alteration in structure, processes, and behaviors. It relates to new ideas, strategies, and management processes. Strategies not only affect the inner side of the company but also have peripheral consequences on the total supply chain. The chapter is an exertion to introduce some of the foremost factors on which businesses are being influenced, such as the Internet, e-business, globalization, etc. In addition, the relationships between supply chain management and business transformation and the reciprocal impacts are studied.

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