scholarly journals Resource-Based View and SMEs Performance Exporting through Foreign Intermediaries: The Mediating Effect of Management Controls

2019 ◽  
Vol 11 (12) ◽  
pp. 3241 ◽  
Author(s):  
Juan Manuel Ramon-Jeronimo ◽  
Raquel Florez-Lopez ◽  
Pedro Araujo-Pinzon
Keyword(s):  
Export Performance ◽  
Management Control ◽  
Mediating Effect ◽  
Relationship Building ◽  
Customer Relationship ◽  
Behavior Control ◽  
Resource Based View ◽  
And Performance ◽  
Building Capability ◽  
The Impact

Following the resource-based view, this research empirically explores the role of formal and informal management control in mobilizing export resources to develop export capabilities, influencing the export performance of small and medium-sized enterprises (SMEs) in an interorganizational relationship context. Empirical data were collected using a survey administrated online to finance managers in Spanish SMEs which use foreign intermediaries to access export markets. In this setting, evidence mainly suggests, first, that management control systems (MCSs) play a relevant mediating role between the effect of, on the one hand, resources on capabilities, and, on the other hand, resources and capabilities on performance. Second, that MCSs and capabilities play a interrelated double mediating effect between the impact of resources on performance; more specifically, a significant double indirect effect is found (1) between financial resources, behavior control, customer relationship building capability and performance, and (2) between physical resources, behavior control, customer relationship building capability and performance.

Elementary General Music Performances and Teachers’ Perceptions of Stress

2021 ◽  
pp. 875512332110104
Author(s):  
Jennifer Potter
Keyword(s):  
Time Management ◽  
Music Teachers ◽  
Management Control ◽  
Elementary Music ◽  
General Music ◽  
Teachers Perceptions ◽  
Time Control ◽  
Elementary General Music ◽  
And Performance ◽  
The Impact

The purpose of investigation was to examine the perceptions of elementary music teachers concerning the preparation of elementary music performances and the impact on their perceived stress. Participants were practicing elementary general music teachers ( N = 3) representing three different elementary schools from a metropolitan area in the Midwest. All participants were interviewed twice over a period of two months via Zoom. Data were analyzed through an open coding process (Gibbs, 2007), which yielded three themes: time management, control, and isolation. Facets of time management included strategic planning, organizational techniques, and instructional time; control concerned scheduling, repertoire selection, equipment, and performance venues; and isolation pertained to relationships with colleagues and administrators and an overwhelming amount of responsibility. These findings indicate the importance of acknowledging various stressors affecting music educators and how those might positively and negatively affect teachers and students.

Electronic Customer Relationship Management (E-CRM) and Customer Loyalty

2022 ◽  
Vol 18 (1) ◽  
pp. 0-0
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Service Providers ◽  
Positive Impact ◽  
Equation Model ◽  
Mediating Effect ◽  
Customer Relationship ◽  
The Impact ◽  
The Relationship

This study examined the impact of E-CRM on customer loyalty with the mediating effect of customer satisfaction in the banking industry. Customer satisfaction is important for loyalty because when the customers are satisfied with the services offered by their service providers, the relationship gets stronger which further leads to positive word-of-mouth. The data was collected using purposive sampling from 836 banks’ customers who were using E-CRM services and the data was analyzed using structural equation model (SEM) through AMOS. The results revealed that E-CRM and customer satisfaction had a significant positive impact on customer loyalty and also customer satisfaction partially mediated the relationship between E-CRM and customer loyalty. This study would offer useful acumen to both academicians and marketers and would help the bank managers to improve the quality of the services provided to their customers.

scholarly journals Management Control System (MCS) as a Package Elements Influence on Organizational Performance in the Pakistani context

2018 ◽  
Vol 6 (3) ◽  
pp. 280-295
Author(s):  
Shafique-ur Rehman ◽  
Rapiah Mohamed ◽  
Hazeline Ayoup
Keyword(s):  
Control System ◽  
Empirical Study ◽  
Organizational Performance ◽  
Textile Industry ◽  
Management Control ◽  
Current Paper ◽  
Management Control System ◽  
Resource Based View ◽  
The Impact ◽  
Levers Of Control

This paper intends to demonstrate the relationships between the management control system (MCS) as a package elements with organizational performance. Many studies conducted and investigated the impact of the management control system (levers of control) and organizational performance and ignore the elements of MCS as a package. Pakistan textile industry faces a lot of issues regarding MCS as packages elements and due to these issue organizational performance reduced. Therefore, current study portray a framework that consists of some vital elements of control adopted from Malmi and Brown (2008) MCS as a package like planning control, cybernetic controls, rewards and compensation controls, administrative controls, and cultural controls which if empirically investigated would demonstrate the extent of by in Pakistan textile industry and how these controls generate better organizational performance. This suggests that the need for more explanation of Pakistani textile industry managers on the need to adopt better MCS practices as these practices lead to better organizational performance. Although the current paper is conceptual in nature thus, needs an empirical study to address in the light of resource-based view theory.

The impact of the work-family conflict on employee engagement, performance, and turnover intention

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Neuza Ribeiro ◽  
Daniel Gomes ◽  
Ana Rita Oliveira ◽  
Ana Suzete Dias Semedo
Keyword(s):  
Employee Engagement ◽  
Family Conflict ◽  
Turnover Intention ◽  
Mediating Effect ◽  
Work Family Conflict ◽  
Content Type ◽  
And Performance ◽  
Work Family ◽  
The Impact ◽  
The Relationship

Purpose The incompatibility between the sphere of work and the family is a reality that plagues many workers today. The difficult articulation of these two domains leads to the experience of the phenomenon called work–family conflict (WFC). This paper aims to assess the impact that WFC may have on employee engagement and performance, as well as on their turnover intention. It is also intended to test the mediating effect of engagement on the relationship between WFC and performance, and between WFC and the turnover intention. Design/methodology/approach One hundred and sixty-seven employees from various Portuguese organizations were surveyed. Respondents reported their perceptions of own WFC, engagement, performance and turnover intention. Findings The results revealed that employees who feel a higher WFC have lower levels of engagement and greater intention to leave the organization. The WFC showed no relation to performance. Engagement takes on the mediating role in the relationship between WFC and the turnover intention. Practical implications The relevance of this study is related to the implications that it may bring to companies in the context of implementing work–family balance strategies to reduce the referred conflict. Originality/value This study contributes to WFC literature by attempting to integrate in the same model four concepts in a single study to provide a model that depicts the chain of effects between WFC, engagement, individual performance and turnover intention, which has never been done in the Portuguese context.

scholarly journals Moderating effects of the relationship between offshore outsourcing and the export capability of firms

2016 ◽  
Vol 47 (2) ◽  
pp. 33-42 ◽  
Author(s):  
S. Garcilazo Lagunes ◽  
I. Danvila Del Valle ◽  
M. A. Sastre Castillo
Keyword(s):  
Export Performance ◽  
Production Costs ◽  
Offshore Outsourcing ◽  
Manufacturing Companies ◽  
Moderating Effects ◽  
Foreign Markets ◽  
Export Markets ◽  
Resource Based View ◽  
The Impact ◽  
The Relationship

This paper analyzes the effect of offshore outsourcing on the export performance of firms, based on the theories of international business, the resource-based view of the firm and the transaction cost theory.Outsourcing can reduce production costs and increase flexibility. It can also provide new resources and market knowledge. However, the impact of offshore outsourcing depends on the resources and capabilities of firms to manage a network of foreign suppliers, and to absorb knowledge of foreign markets. Using a database of about 1,000 manufacturing companies in Mexico in 2011, we found that offshore outsourcing increases the performance of exports. The effects are stronger in export markets from which the company also imports intermediate goods.The results also show that the size of the company, the organization of intra-firm imports and export experience moderate the effects of outsourcing in a positive way.

scholarly journals The Impact of Entrepreneurial Environment on Entrepreneurial Will of The Youth in Guangdong-Hong Kong-Macao Greater Bay Area ——Mediating Effects of Entrepreneurial Attitude, Subjective Norm and Perceived Behavior Control

2021 ◽  
Vol 3 (2) ◽  
pp. 27-46
Author(s):  
Yuxuan HUANG ◽  
Xinyu ZHANG ◽  
Yaxuan FENG
Keyword(s):  
Hong Kong ◽  
Subjective Norm ◽  
Mediating Effect ◽  
Mediating Effects ◽  
Behavior Control ◽  
Bay Area ◽  
Entrepreneurial Attitude ◽  
Perceived Behavior Control ◽  
The Impact ◽  
Perceived Behavior

The youth from Guangdong-Hong Kong-Macao Greater Bay Area, as the main body of science and technology innovation, is the core driving force for Guangdong-Hong Kong-Macao Greater Bay Area to become an international innovation and entrepreneurship base. Based on the TPB, this paper analyzes the mediating effects of entrepreneurial attitude, subjective norm and perceived behavior control, and establishes a structural equation model, to explore the mechanism and path of the impact of the entrepreneurial environment on the entrepreneurial will of the youth in the bay area. This paper finds that these three dimensions of the TPB play multiple mediating roles in the path of the impact of the entrepreneurial environment on the entrepreneurial will, and it has a completely mediating effect, that is, the entrepreneurial environment influences the entrepreneurial will by influencing personal attitude, perceptual behavior control and subjective norm. Therefore, in the future, the Guangdong-Hong Kong-Macao Greater Bay Area government should enhance the entrepreneurship willingness of the young people in the three places through preferential policies for starting businesses, open channels for innovation and business start-up information, and deepening the openness and innovation of the institutional mechanism of Guangdong, Hong Kong and Macao.

scholarly journals THE FIT BETWEEN EMPLOYEE ROLES AND MARKET DYNAMISM: AN ECOLOGICAL MANAGEMENT PERSPECTIVE

2018 ◽  
Vol 19 (2) ◽  
Author(s):  
Jack P. Crielaard ◽  
Emiel F. M. Wubben ◽  
Onno S. W. F. Omta
Keyword(s):  
Design Methodology ◽  
Manufacturing Industry ◽  
Mixed Model ◽  
Service Industry ◽  
Resource Based View ◽  
Mixed Model Analysis ◽  
Strategic Fit ◽  
Management Perspective ◽  
And Performance ◽  
The Impact

ABSTRACT Purpose: Exploring the fit of employee roles and market dynamism, related to performance. Originality/value: In ecology the term ‘fit’ is used for the relation between organisms and their environment. Similarly, we conceptualized the relation between employee roles and markets: the employee-market connection, which may enhance SME’s strategic fit and performance. Design/methodology/approach: The empirical research was conducted at 48 SMEs with 221 respondents from the manufacturing industry (53%) and the service industry (47%) and applied a mixed model analysis. Findings: The employee role-mix is moderated by market dynamism: when market dynamism increases, the impact on performance of internal process roles decreases and the impact of rational goal roles increases. The results enrich the resource-based view with the employee-market-connection: the system is resilient, the roles adapt. A fit between market dynamism and employee roles is positively related to performance.

The Impact of Organizational Capabilities on SMEs Export Performance: Application of the Resource Based View Theory

2020 ◽  
Vol 3 (3) ◽  
pp. 68-75
Author(s):  
Godwell Karedza ◽  
Krishna K. Govender
Keyword(s):  
Mixed Methods ◽  
Food Processing ◽  
Qualitative Data ◽  
Export Performance ◽  
Mixed Methods Study ◽  
Organizational Capabilities ◽  
Resource Based View ◽  
Organisational Capabilities ◽  
Interview Guide ◽  
The Impact

The research aimed at identifying the organizational capabilities that influence the export performance of SMEs in Zimbabwe, as well as the strategies that can be adopted by SMEs to enhance their export performance. A mixed-methods study was carried out with a sample size of 345 SMEs in Harare, comprising food processing, leather products, and textiles and four (4) policy advocates and four (4) export business analysts. Questionnaires were directed at the SME owner-managers and an interview guide was used to collect qualitative data. The results reveal that, although distinctive capabilities play a pivotal role in enhancing the export performance of SMEs; its impact on Zimbabwean manufacturing SMEs is not significant. The findings are envisaged to provide insights on how SMEs in Zimbabwe can embrace organisational capabilities to enhance export performance.

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