ASSESSMENT OF PATIENT’S SATISFACTION OF NURSING CARE PROVIDED BY CLINICAL DEPARTMENTS IN HUE UNIVERSITY OF MEDICINE AND PHARMACY HOSPITAL IN 2019

Background: The quality of nursing care plays an important role in overall quality of medical care. Nurses and midwives perform care well, contributing to making patients feel secure, confident, cooperative, and increasing treatment efficiency and patient satisfaction. Objective: To assess the patient’s satisfaction with nursing care provided by clinical departments in Hue University of Medicine and Pharmacy Hospital in 2019. Subject and method: A cross-sectional study on 600 inpatients at Hue University of Medicine and Pharmacy Hospital. Results: The general proportion of patient statisfaction was 71.4%%. Patients were satisfied more with mental health services (77.8%), nursing care skills (75.5%) and the relationship with nurses (70.2%), consulting health education services (73.6%). Patient were less satisfied with hospital hygiene (61.5%). Conclusion: overall, more patient show enthusiasm with the medical care provided by nurse (71.4%). However, the patient’s satisfaction with hospital hygiene stood at only 61.5%. Keywords: Quality of nursingcare, nurse, midwife

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Patient satisfaction with the quality of nursing care: A cross-sectional study

European Journal of Public Health ◽

10.1093/eurpub/ckaa166.625 ◽

2020 ◽

Vol 30 (Supplement_5) ◽

Author(s):

N Skhvitaridze ◽

T Lobjanidze ◽

A Papidze ◽

E Barjadze ◽

N Landia

Keyword(s):

Patient Satisfaction ◽

Nursing Care ◽

Waiting Time ◽

Cross Sectional Study ◽

Capital City ◽

Survey Study ◽

Cross Sectional ◽

Patients Satisfaction ◽

Quality Of Nursing

Abstract Aim To evaluate patients' satisfaction with the quality of nursing care and examine factors which affect their decision. Design A retrospective, cross-sectional, descriptive survey study. Methods Data were collected using a structured questionnaire in Georgian language was administered to the patients. The response rate was 93% and the final sample was composed of 173 patients who enrolled consequently after taking written informed consent. One hospital and one outpatient department in the capital city of Georgia were selected for the study setting. Data were collected during one month. Data on demography was collected. Descriptive and inferential statistics were applied accordingly using STATA version 17. Eligible criteria: Adults, capable of independent communication and who talk Georgian language, did not have any severe process or complications, were in the recovery stage, with no referral and discharging to home. Results Majority of respondents were aged between 56-65 years (50%), males (52.5%), residents of the capital city (70%), having higher education (80%) and employed (75%). Overall, 89% of patients described provided nursing care as an excellent. The most important factors, which affect patients' satisfaction are the waiting time before admission, safety of services, comfortable environment along with the proper level of care and attentiveness. These results can be generalized and may be useful in comparative studies of patient satisfaction. Key messages Permanent evaluation of nursing care is important to evaluate patients satisfaction. Factors as waiting time, safety of services, comfortable and friendly environment, and attentiveness are key for high level of satisfaction.

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The relationship between autonomy, optimism, work engagement and organisational citizenship behaviour among nurses fighting COVID-19 in Wuhan: a serial multiple mediation

BMJ Open ◽

10.1136/bmjopen-2020-039711 ◽

2020 ◽

Vol 10 (9) ◽

pp. e039711

Author(s):

Hui Zhang ◽

Yi Zhao ◽

Ping Zou ◽

Yang Liu ◽

Shuanghong Lin ◽

...

Keyword(s):

Nursing Care ◽

Work Engagement ◽

Cross Sectional Study ◽

Mediation Model ◽

Mediating Effects ◽

Multiple Mediation ◽

Cross Sectional ◽

The Relationship ◽

Quality Of Nursing

ObjectivesHigh levels of organisational citizenship behaviour can enable nurses to cooperate with coworkers effectively to provide a high quality of nursing care during the outbreak of COVID-19. However, the association between autonomy, optimism, work engagement and organisational citizenship behaviour remains largely unexplored. This study aimed to test if the effect of autonomy on organisational citizenship behaviour through the mediating effects of optimism and work engagement.Study designThis was a cross-sectional study.SettingThe study was conducted in the Wuhan Jinyintan Hospital in China.ParticipantsIn total, 242 nurses who came from multiple areas of China to work at the Wuhan Jinyintan hospital during the COVID-19 epidemic participated in this study.MethodsA serial mediation model (model 6) of the PROCESS macro in SPSS was adopted to test the hypotheses, and a 95% CI for the indirect effects was constructed by using Bootstrapping.ResultsThe autonomy–organisational citizenship behaviour relationship was mediated by optimism and work engagement, respectively. In addition, optimism and work engagement mediated this relationship serially.ConclusionThe findings of this study may have implications for improving organisational citizenship behaviour. The effects of optimism and work engagement suggest a potential mechanism of action for the autonomy–organisational citizenship behaviour linkage. A multifaceted intervention targeting organisational citizenship behaviour through optimism and work engagement may help improve the quality of nursing care among nurses supporting patients with COVID-19.

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Peningkatan Pelaksanaan Supervisi Oleh Supervisor Melalui Pengawasan Bidang Keperawatan

Jurnal Keperawatan Indonesia ◽

10.7454/jki.v12i3.216 ◽

2008 ◽

Vol 12 (3) ◽

pp. 161-167

Author(s):

Sri Arini Winarti R. ◽

Krisna Yetti ◽

Besral Besral

Keyword(s):

Correlation Analysis ◽

Nursing Care ◽

Effective Communication ◽

Cross Sectional Study ◽

Specific Role ◽

Sectional Study ◽

Cross Sectional ◽

Service Training

AbstrakPengawasan dalam manajemen berperan untuk mempertahankan kegiatan yang telah terprogram dapat dilaksanakan dengan baik. Penelitian ini bertujuan mengetahui hubungan fungsi pengawasan oleh bidang perawatan dengan pelaksanaan supervisi oleh seluruh supervisor di sebuah RS di Yogyakarta dengan desain potong lintang. Hasil penelitian menunjukkan bahwa 48,2% supervisor berusia 40-50 tahun, berjenis kelamin perempuan (80,4%), berpendidikan DIII Keperawatan (60,7%), telah bekerja 20 30 tahun (57,1%), 51,8% belum pernah pelatihan manajemen keperawatan, dan 46,4% shift dinas sore. Hasil analisis korelasi menunjukkan fungsi pengawasan bidang keperawatan memiliki hubungan bermakna dengan pelaksanaan supervisi oleh supervisor (r = 0,393; p = 0,003). Penelitian ini menyimpulkan bahwa kombinasi fungsi pengawasan bidang keperawatan dan pelatihan yang diikuti oleh supervisor memiliki hubungan yang bermakna terhadap pelaksanaan supervise oleh supervisor. Pengawasan secara periodik serta dengan teknik supervisi efektif meningkatkan kinerja perawat dalam pelayanan keperawatan. AbstractControlling in management has specific role in maintaining the quality of implementation as programmed by manager. This cross-sectional study was aimed to identify the correlation between controlling function of nursing directorate with the supervision carried out by all supervisors in a hospital in Jogjakarta. The supervisors were predominantly 40-50 years old (48.2%), women (80.4%), Diploma Nurse (60.7%), having 20-30 years of working experience (57.1%), never get in-service training (51.8%) and in evening duty shift (46.4%). The correlation analysis showed that controlling from nursing directorate had significant correlation with the implementation of supervision by the supervisor (r = 0,393; p = 0,003). This study concluded that the combination of controlling from nursing directorate and in-service training which is monitored by supervisor has significant correlation with the supervision implemented by the supervisor. Finding from the study suggested that good controlling and scheduled supervision using effective communication could increase the nursing performance in giving nursing care.

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Gambaran Kepuasan Pasien yang Menggunakan Jaminan Kesehatan (BPJS) terhadap Mutu Pelayanan Keperawatan di Rumah Sakit Kabupaten Jember

Pustaka Kesehatan ◽

10.19184/pk.v8i2.16422 ◽

2020 ◽

Vol 8 (2) ◽

pp. 112

Author(s):

Kurnia Rahmawati ◽

Anisah Ardiana ◽

Dicky Endrian Kurniawan

Keyword(s):

Patient Satisfaction ◽

Health Service ◽

Nursing Care ◽

Cross Sectional Study ◽

Care Quality ◽

Cross Sectional ◽

Nursing Service ◽

Inpatient Ward ◽

Quality Of Nursing

Quality of service is a service that suits your needs, affordable, effective, efficient, and no risk to save on expenses. This study aimed to analyze the description of BPJS patient satisfaction with the quality of nursing service at inpatient ward of hospital in Jember. This was a cross sectional study. The subjects of this study were BPJS patients at inpatient ward at hospital in Jember. There were 120 respondents choosed by purposive sampling. Data were collected using the Patient Satisfaction with Nursing Care Quality Questionnaire (PNSCQQ). This study showed that the patient satisfaction is not optimal. Indicators of general perception of patients in each statement showed that 80 patients (63.5%) said the overall quality of health service received was good. The overall quality of nursing service was also said to be good by 80 patients (63.5%). As many as 90 patients (71.5%) agreed that they wanted to recommend one of the hospital in Jember to family and friends who needed help in terms of health service. This research showed that it is important to improve the quality of nursing service to increase patient satisfaction. Nurses need to improve nursing care. This research can be used as a reference and illustration for hospital management, and nurses are expected to implement and improve quality nursing service in order to achieve better health service so patient satisfaction will be increase.

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The association of nurse caring behaviours on missed nursing care, adverse patient events and perceived quality of care: A cross‐sectional study

Journal of Nursing Management ◽

10.1111/jonm.12894 ◽

2019 ◽

Vol 28 (8) ◽

pp. 2257-2265 ◽

Cited By ~ 4

Author(s):

Leodoro J. Labrague ◽

Janet Alexis A. De los Santos ◽

Konstantinos Tsaras ◽

Jolo R. Galabay ◽

Charlie C. Falguera ◽

...

Keyword(s):

Quality Of Care ◽

Nursing Care ◽

Cross Sectional Study ◽

Perceived Quality ◽

Sectional Study ◽

Cross Sectional ◽

Perceived Quality Of Care ◽

Nurse Caring ◽

Missed Nursing Care

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Evaluation of Inpatient Experience at Some Clinical Departments of Kien Giang General Hospital, Kien Giang Province, Vietnam, 2020: An Analytical Cross-Sectional Study

Health Services Insights ◽

10.1177/11786329211020843 ◽

2021 ◽

Vol 14 ◽

pp. 117863292110208

Author(s):

Phuoc Thao Nguyen Vo ◽

Anh Tuan Tran ◽

Hoat Van Nguyen ◽

Minh Van Hoang

Keyword(s):

General Hospital ◽

Cross Sectional Study ◽

High Rate ◽

Hospital Treatment ◽

Positive Experience ◽

Sectional Study ◽

Cross Sectional ◽

Treatment Information ◽

Clinical Departments

Patient experience is being widely considered in evaluating the quality of health care services. This is a cross-sectional study with 860 inpatients hospitalized in 4 clinical departments (General Internal Medicine; Cardiology; General Surgery; Surgery, and Orthopedic Trauma) of the Kien Giang General Hospital, from April to June 2020. Data was collected through a two-part questionnaire used to evaluate the inpatient experience during hospital treatment, using the Likert scale 5 points. The patient’s experience is classified into 3 aspects (environment—facilities, healthcare staff's care, treatment information). In total, 815 participants responded to the interview (94.8%). The rates of patients having a positive experience on the environment and facilities, the care of health workers, and treatment information are 31.7%, 85.9%, and 74.2%, respectively. The patient’s positive overall experience rate is 65.5%. Factors related to the patient's overall experience are the department of treatment, residential area, age, and employment status ( P < .05). Overall, the positive experience of inpatients at some clinical departments of Kien Giang General Hospital was a relatively low rate (65.5%). Specifically, healthcare staff's care is experienced at a high rate, this factor should be continuously promoted. Improving and upgrading factors in the aspects of the environment—facilities and the treatment information should be implemented if the hospital wants to improve its quality of healthcare services.

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Dependência de cuidados de enfermagem de pessoas idosas hospitalizadas: estudo transversal

Online Brazilian Journal of Nursing ◽

10.17665/1676-4285.20165558 ◽

2016 ◽

Vol 15 ◽

pp. 591

Author(s):

Fabiana Medeiros Brito ◽

Maria das Graças Melo Fernandes

Keyword(s):

Clinical Practice ◽

Elderly Patients ◽

Nursing Care ◽

Demographic Variable ◽

Cross Sectional Study ◽

Cross Sectional ◽

Hospitalized Elderly ◽

High Dependency ◽

High Level

Aim: To verify the degree of dependency on nursing care on the part of hospitalized elderly inside a clinical practice unit by using the Perrocas’ System for Patient Classification. Methods: a cross sectional study, undertaken with 112 elderly patients in a clinical practice unit at a teaching hospital at João Pessoa/PB. Results: It was observed that most elderly patients presented a high level of dependency on nursing care. A statistically significant association between high dependency levels and the socio-demographic variable of previous occupation was identified. Conclusion: the empirical results obtained in this research are crucial to our understanding of the dependency of elderly hospitalized in clinical practice units, as well for the development of similar studies focusing on elucidating this dependency in order to help improve elderly patients’ quality of life.

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FACTORS INFLUENCING THE JOB SATISFACTION AMONG NURSES AND MIDWIVES WORKING IN THE PUBLIC HOSPITALS IN QUANG TRI PROVINCE

Journal of Medicine and Pharmacy ◽

10.34071/jmp.2016.6.19 ◽

2017 ◽

pp. 135-141

Author(s):

Lam Chi Ha ◽

Van Thang Vo ◽

Thi Hue Man Vo

Keyword(s):

Job Satisfaction ◽

Cross Sectional Study ◽

Public Hospitals ◽

Cross Sectional ◽

The Public ◽

Satisfaction Rate ◽

Clinical Departments ◽

Nurses And Midwives ◽

Caring Service

Introduction: Caring service provided by nurses was one of the main factor of medical service system of Viet Nam. During recent years, nurses and midwives service had made significant progress in improving the quality of health caring service. However, jobs of nurses and midwives in Vietnam were still facing some problems and challenges: lack of both quality and quantity, discrepant structure. This study aimed to evaluate the human resource situation as well as the satisfaction level of nurse and midwife staff in state –run local hospitals, which would be the foundation for the plan of developing nurse and midwife system in order to satisfy the healthcare need of the patients. Objectives: To investigate the satisfaction rate and satisfaction involved factors with particular jobs of nurses and midwives at treatment systems in the public hospitals in Quang Tri province in year 2015. Data was collected using self-administrative questionnaires and entered and analysed by the statistical software of SPSS Version 20.0. Methodology: A cross sectional study was carried out in Dec. 2015 on a total of 433 nurses, midwives working at clinical departments of 12 governmental hospitals in Quang Tri province. Results: General job satisfaction rate with the particular jobs was 52.9%. Factors involving satisfaction of nurses, midwives with their jobs included: working position, hospital level of care, clinical departments, and monthly income getting from hospital (p<0.05). Conclusions: It was highly necessary to improve working conditions and environment, and income, to ensure treatment regimens and policies, to make further training and higher working position feasible, to heighten role and responsibility on working and to develop hospital in order to raise the satisfaction rate of nurses and midwives, and hence to enhance the quality of patient care in hospitals. Key words: Nurses, midwives, satisfaction, quality of care

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Quality of life in people with chronic hemodialysis: association with sociodemographic, medical-clinical and laboratory variables

Revista Latino-Americana de Enfermagem ◽

10.1590/s0104-11692012000500004 ◽

2012 ◽

Vol 20 (5) ◽

pp. 838-846 ◽

Cited By ~ 12

Author(s):

Verónica Guerra-Guerrero ◽

Olivia Sanhueza-Alvarado ◽

Mirtha Cáceres-Espina

Keyword(s):

Quality Of Life ◽

Sex Education ◽

Nursing Care ◽

Cross Sectional Study ◽

Chronic Hemodialysis ◽

Sectional Study ◽

Cross Sectional ◽

Multiple Factors ◽

Laboratory Variables

AIM: determine the quality of life for people in chronic hemodialysis and its association with sociodemographic, medical-clinical and laboratory variables. METHOD: exploratory, descriptive, cross-sectional study with stratified probability sampling. Quality of life was assessed using the KDQOL-36TM. Data were analyzed using SPSS statistical software. RESULTS: 354 people in chronic hemodialysis had low scores on most dimensions of quality of life, mainly Burden of Disease, Physical and Mental Component. Age, sex, education, income, time on dialysis, etiology of the disease, smoking, hospitalizations, albumin, creatinine and transplants were related. The results reveal multiple factors related to quality of life. CONCLUSION: there is a need to research on other aspects that permit focusing and optimizing the nursing care for these people.

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