scholarly journals Impact Of Service Quality On Students Satisfaction In Higher Education Institutions

2020 ◽  
Vol 6 (1) ◽  
pp. 1-18
Author(s):  
Roohul Amin ◽  
Dr. Asma Khuwaja ◽  
NisarAfridi
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Private Sector ◽  
Higher Education Institutions ◽  
Public And Private ◽  
Learning Stage ◽  
Quality Of Higher Education ◽  
Public And Private Sector ◽  
Students Satisfaction

In prevalent competitive environment of higher education institutions it has become vital for the institutional management to pursue for attainment of students satisfaction and maintain it throughout their stay in the institution during the course of study. Besides many predictors, the service quality is considered very vital factor in education sector to ensure students satisfaction all along their learning stage. Therefore, this research study aims to measure the relationship between the service qualities of higher education institutions with their customers (students) satisfaction. The service quality of higher education is determined by measuring various dimensions of service quality such as; the tangibility of institution and its infrastructure, reliability in its service delivery, responsiveness of its service providers, assurance and empathy. The research furthers its measurement of relationship of each dimension of service quality with students satisfaction level with a view to ascertain significance of each or otherwise. The research intends to investigate students of public and private sector universities of Khyber Pakhtunkhwa. The research is not only expected to determine the prevalent level students satisfaction and service quality of higher education, but also help to draw a comparative analyses between the public and private sector in this regard. The research would help the management of higher education institutions to revisit and regulate their strategies to deliver better service quality to its customers by focusing each dimension of the service quality individually.

scholarly journals SERVICE QUALITY OF PUBLIC AND PRIVATE SECTOR BANKS IN TIRUNELVELI DISTRICT

2017 ◽  
Vol 5 (5(SE)) ◽  
pp. 42-52
Author(s):  
C. Eugine Franco ◽  
G. Bright Jowerts
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Private Sector ◽  
Time Duration ◽  
Public And Private ◽  
Public Sector Banks ◽  
Long Time ◽  
Public And Private Sector ◽  
Immediate Response

Service Quality of the banks referred as an obligation of all banks to fulfill the objectives and needs of the customers. Service quality in private sector banks is good compare to public sector banks. The various issues the banks are not able to provide immediate response to customers, service time duration is more, long queue deposit the money, waiting for long time, staff behavior is not good, especially public sector banks are not providing multitude services like payment of bills, payment of tax, Banc assurance etc. and problem relating to banking service such as bank statements, error in the statements are not provided immediate response to customers. The scope of this research is to identify the service quality of public and private sector banks in Tirunelveli district. This study only focuses on the dimensions of service quality i.e. reliability, assurance, tangibility, empathy and responsiveness. The study was done taking two types of banks such as public and private sector banks in Tirunelveli district into consideration. The survey was restricted to the bank customers in Tirunelveli district only. As the population size is infinite, 672 respondents are selected as sample among the population using stratified random sampling. The sample has been stratified as 528 from public sector bank customers and 144 from private sector bank customers in Tirunelveli district.

scholarly journals Banking Technology Services Quality Gap between Public and Private Sector Banks

2019 ◽  
Vol 9 (1) ◽  
pp. 970-973
Keyword(s):  
Service Quality ◽  
Private Sector ◽  
Gap Analysis ◽  
Public And Private ◽  
Five Dimensions ◽  
Two Factors ◽  
Technology Services ◽  
Public And Private Sector ◽  
Structured Questionnaire

The key objective of the paper is to draw out the association between the quality of services rendered by banks and the satisfaction of the customer in public and private sector banks. To identify the gap of these two factors, gap analysis performed and the finding are disclosed. The study also aims at bringing out the most important attributes of the service quality that distinguish one bank from another. A comparative analysis was performed between the customers of public sector and private sector banks with the factor perceived quality. The SERVQUAL tool is the most effective tool to assess the service quality in banks all over the world. The survey adopted the five dimensions of the service quality (Tangibility, Responsibility, Reliability, Assurance and Empathy) to measure their effect on satisfaction of customer. The structured questionnaire was distributed to 420 customers of different public and private sector banks and preferred 418 completely filled questionnaires, analyzed the data and interpreted the results

scholarly journals A STUDY ON CUSTOMERS’ PERCEPTION INDEX ABOUT SERVICE QUALITY OF PUBLIC AND PRIVATE SECTOR BANKS IN TIRUNELVELI DISTRICT

2017 ◽  
Vol 5 (9(SE)) ◽  
pp. 56-61
Author(s):  
C.Eugine Franco ◽  
V.P. Sharmi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Private Sector ◽  
Growth And Development ◽  
Service Sector ◽  
Business Enterprise ◽  
Public And Private ◽  
High Service ◽  
Public And Private Sector

Quality of service is very important, especially for the growth and development of service sector business enterprise. Due to the increasing importance of the service sector in the economy, the measurement of service quality became important. Undoubtedly owing to the belief that delivery of high service quality is a must for attaining customers’ satisfaction and a number of other desirable behavioural outcomes, recent years have incensed a flurry of research exploring the interrelationship between service quality, satisfaction and behavioural outcomes. 400 sample respondents were selected from Public and Private Sector Banks. This study was undertaken to know study the Customers’ Perception towards Service Quality of Public and Private Sector Banks in Tirunelveli District.

scholarly journals HIGHER EDUCATION INSTITUTIONS: ANALYSIS ON STUDENT-TEACHER RATIO, STUDENT ENROLMENT, EDUCATION EXPENDITURE AND NUMBER OF UNIVERSITIES IN SINDH

2021 ◽  
Vol 9 (5) ◽  
pp. 413-423
Author(s):  
Munazza Rahim Hanafi ◽  
Keyword(s):  
Higher Education ◽  
Private Sector ◽  
Student Teacher ◽  
Higher Education Institutions ◽  
Private Universities ◽  
Education Student ◽  
Education Expenditure ◽  
Public And Private ◽  
Student Enrolment ◽  
Public And Private Sector

Development and social safety of a country rely more on all the actions that involve proficiency, knowledge and highly qualified manpower who can bridge between new opportunities and job demand. Number of higher education institutions, student-teacher ratio whichdepict quality of education, student enrolment in universities and availability of qualified teachers is vital for the promotion of quality education with a smooth transaction of academic activities across the country. This research study is an effort to measure the situation of public and private universities in Sindh by focusing on the number of universities, student-teacher ratio in public and private sector, number of teachers and Sindh education expenditure. Date included in the study to achieve the objective has been reviewed and examined from the available source (Pakistan Education Statistic). An increase can be seen in the public universities but still there are more private universities in Sindh. Data reveals that the number of teachers in both university sectors has declined and there is an increasing trend of part time teachers in respective universities. Prominent decline can be seen in public sector university enrolmentswhereas increasing percentage ofstudent enrolments has been identified in private sector universities of Sindh.

Quality of teachers in technical higher education institutions in India

2018 ◽  
Vol 8 (4) ◽  
pp. 511-526 ◽  
Author(s):  
Payal Sharma ◽  
Jagwinder Singh Pandher
Keyword(s):  
Higher Education ◽  
Professional Competence ◽  
Higher Education Institutions ◽  
Poor Quality ◽  
The State ◽  
Public And Private ◽  
Policy Makers ◽  
Content Type ◽  
Public And Private Sector

Purpose The quality of education depends upon the quality of teachers, i.e. professional competence. The purpose of this paper is to empirically identify the state of faculty’s quality in technical higher education institutions of Punjab (India) in terms of their competences. Later, differences in the quality of the faculty of both public (government funded) and private (partially or not funded by government) technical institutions were examined. Design/methodology/approach In total, 35 technical institutes were selected to conduct a field survey and total 594 respondents including teachers, students and administrators had responded to the present study from different departments of engineering and management. The state of faculty’s quality in terms of their competences has been examined through confirmatory factor analysis in AMOS 20.0. Discriminant analysis in SPSS 20.0 has been performed to find the differences in faculty of both the public and private sectors. Findings This paper provides a broader picture of the poor quality of teachers in technical institutions of Punjab (India) in terms of lacking most of the competencies. The study also reveals significant differences in the faculty of both public and private sector institutes in terms of select competences. Originality/value This paper demonstrates an alarming stage of poor-quality state of teachers. Therefore, educational administrators and policy makers need to show their concern for the improvement of teachers’ quality in technical higher education institutions of Punjab (India).

scholarly journals Service Quality in Higher Education Institutions an Overview of Models Assessing It

2019 ◽  
Vol 4 (3) ◽  
Author(s):  
Suela Hajdari
Keyword(s):  
Higher Education ◽  
Qualitative Research ◽  
Service Quality ◽  
Higher Education Institutions ◽  
Education Sector ◽  
Advantages And Disadvantages ◽  
Quality Of Higher Education ◽  
Comprehensive Literature Review ◽  
Quality In Higher Education

This paper aims to give an overview of the existing literature of the models which asses the quality of higher education institutions. The higher education sector is dynamic and competitive. The increasing number of universities leads to the necessity for them to maximize the efforts and improve the quality of their services. A lot of studies from different researchers and different countries are developed through time. It is important to emphasize that higher education is a service, and as other services offered to the customers we have to measure its quality. So this study consists on qualitative research methods and a comprehensive literature review, which allows choosing which model to use for assessing the quality of higher education. Analyzing the advantages and disadvantages of each model the researchers would be able to use the model which is more reliable and valid for their study. The results of this paper are consistent with earlier research that had compared these models, the Servqual remains the most pointed model used to assess service quality in the higher education sector.

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