scholarly journals Leadership in the quality of hotel services in the city of Campeche, Mexico

2019 ◽  
pp. 20-29
Author(s):  
Román Quijano-García ◽  
Luis Alfredo Arguelles-Ma ◽  
Fernando Medina-Blum ◽  
Mario Javier Fajardo
Keyword(s):  
Transformational Leadership ◽  
Quality Of Services ◽  
Transversal Design ◽  
Adequate Level ◽  
Hotel Managers ◽  
The City ◽  
The Town ◽  
New Strategies

The remainance and development in the market depend, among other factors, on the quality of sold products or provided services, which is a situation of concern in sectors such as tourism where globalization demands first level services, as is the case in the city of Campeche, where businessmen are investing in hotel infrastructure according to the colonial characteristics of the town. The research´s objective is to identify the incidence of leadership in the quality of services under the perception of hotel managers as responsible for the operability results. This research is a descriptive type with non-experimental transversal design, with a enumerated population; the results obtained through the quality and leadership indexes indicate that, contrary to expectations, managers consider that the provided services don´t have an adequate level of quality, and the design of new strategies is needed to improve the processes under the transformational leadership which must face problems with opportunity in order to innovate in the services of the market where they participate.

scholarly journals Study on knowledge management and open innovation

2019 ◽  
pp. 24-37
Author(s):  
Judith Arredondo-Safa ◽  
Luis Alfonso Perez-Romero ◽  
Alberto Merced Castro-Valencia
Keyword(s):  
Transformational Leadership ◽  
Knowledge Management ◽  
Open Innovation ◽  
Quality Of Services ◽  
Transversal Design ◽  
Hotel Managers ◽  
The City ◽  
The Town ◽  
New Strategies

The remainance and development in the market depend, among other factors, on the quality of sold products or provided services, which is a situation of concern in sectors such as tourism where globalization demands first level services, as is the case in the city of Campeche, where businessmen are investing in hotel infrastructure according to the colonial characteristics of the town. The research´s objective is to identify the incidence of leadership in the quality of services under the perception of hotel managers as responsible for the operability results. This research is a descriptive type with non-experimental transversal design, with a enumerated population; the results obtained through the quality and leadership indexes indicate that, contrary to expectations, managers consider that the provided services don´t have an adequate level of quality, and the design of new strategies is needed to improve the processes under the transformational leadership which must face problems with opportunity in order to innovate in the services of the market where they participate.

scholarly journals Organizational culture and quality under the management perception of the hotel sector

2019 ◽  
pp. 1-11
Author(s):  
Román Alberto Quijano-García ◽  
Gilda María Berttolini-Diaz ◽  
Luis Alfredo Arguelles-Ma
Keyword(s):  
Organizational Culture ◽  
Quality Of Services ◽  
Quality Level ◽  
Open Communication ◽  
Adequate Quality ◽  
Hotel Chains ◽  
Hotel Sector ◽  
The City ◽  
New Strategies

This study analyzes the dimensions of organizational culture and its possible influence in the quality of services offered by hotels in the city of Campeche that don’t belong to big hotel chains. The research is descriptive with non-experimental transversal design, considering the small hotels as population under study, which were enumerated according to the data of the Mexican Business Information System; the obtained results indicate that the organizational culture is based on the levels of trust developed among the collaborators, but the leader must encourage an open communication that strengthens its building, transmission and preservation, since the managers consider that the provided services don't have an adequate quality level, so new strategies must be desingned to improve the processes to innovate and remain in the market where they participate.

REVITALIZATION OF CHINATOWN AREA AS SUSTAINABLE URBAN HERITAGE IN THE CITY OF MANADO

2017 ◽  
Vol 15 ◽  
Author(s):  
Verry Lahamendu ◽  
Judy O. Waani ◽  
Aristotulus E. Tungka
Keyword(s):  
Quality Of Life ◽  
Urban Environment ◽  
Urban Region ◽  
Chinese Community ◽  
Religious Buildings ◽  
Urban Heritage ◽  
The City ◽  
The Town

China Village or Town is an urban region with Chinese as majority of the community. The China Town is located at the old part of the city of Manado and is well known as one of the oldest trade centres in Manado. As one of the urban heritage in the city of Manado, the Chinatown has unique landmarks with temples that are religious buildings for the Chinese community. With time, the quality of the environment has degraded and the image of the Chinatown has become vague.This paper investigates the existing condition of the town through site observation. It then proposes several suggestions with regard to the revitalisation of the Chinatown without discarding its existing function as a one of the trade centres in Manado. It is hoped that the revitalisation of the town would improve the quality of its urban environment that at the end would positively impact the quality of life of its dwellers, and construct the image of the city as a whole.

scholarly journals Microbiological Quality of Attiéké (Steamed Cassava Semolina) Sold in Côte d’Ivoire

2020 ◽  
Vol 8 (2) ◽  
pp. 14
Author(s):  
KPATA-KONAN Nazo Edith ◽  
YAO N’Zué Benjamin ◽  
COULIBALY Kalpy Julien ◽  
KONATÉ Ibrahim
Keyword(s):  
Storage Time ◽  
Microbiological Quality ◽  
Faecal Coliforms ◽  
Microbiological Characteristics ◽  
The One ◽  
The City ◽  
And Storage ◽  
The Town ◽  
Microbiological Analyses

This article looked at the quantity and storage time of attiéké produced and sold in the town of Daloa. It also examines the microbiological characteristics of attiéké-femme and attiéké-garba from this locality during storage. The study was carried out on the one hand through a field survey carried out on the producers and sellers. On the other hand, a sample was taken from 10 sellers of attiéké-garba and 10 sellers of attiéké-woman. The study found that the women producers sell 87% of their production in the city of Daloa and export 13%. In addition, attiéké can be kept for 2 days at the producers and beyond 2 days at the sellers before their stock runs out. Therefore, a weekly production of more than 200 kg for the majority of the producers is observed. Microbiological analyses showed high levels of germs (MAG: 6.106 CFU/g; Yeasts and moulds: 2.7.106 CFU/g) for attiéké-women and (2.106 CFU/g of GAM and 1.6.103 CFU/g of Yeasts and moulds) for attiéké-garba. Total coliforms and faecal coliforms were only found in attiéké-women. No salmonella was observed. In view of the results, it should be noted that female attiéké is the most contaminated type of attiéké.

scholarly journals Inovasi Pelayanan Kesehatan Di Rumah Sakit Umum Daerah Kota Pariaman

2020 ◽  
Vol 8 (2) ◽  
pp. 167
Author(s):  
Bobi Rizki Ananda ◽  
Roni Ekha Putera ◽  
Ria Ariany
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
General Hospital ◽  
Health Sector ◽  
District General Hospital ◽  
Quality Of Services ◽  
Community Satisfaction ◽  
Satisfaction Index ◽  
The City

TThis study aims to explain service innovations in the health sector that have been carried out by the Pariaman District General Hospital so that the services provided to the community are better. So far what has happened in the city is the presence of bad services performed by various existing hospitals in the regions so that there are people who complain about these health services. This study uses qualitative research methods with data collection techniques through interviews, observation and documentation. The informants came from the hospital and the community who performed the service. The results of this study indicate that the Pariaman Regional General Hospital has been innovating as a form of effort of the Pariaman Regional General Hospital in facilitating matters of service to the community, with the existence of innovations in the Pariaman Regional General Hospital since 2018, the quality of services has increased, things this is proven by the Community Satisfaction Index (IKM) in 2018 which is outstanding value. Penelitian ini bertujuan untuk menjelaskan inovasi–inovasi pelayanan di bidang kesehatan yang telah dilakukan oleh Rumah Sakit Umum Daerah Pariaman sehingga pelayanan yang diberikan kepada masyarakat menjadi lebih baik. Selama ini yang terjadi di masyarakat adalah terdapatnya pelayanan buruk yang dilakukan oleh berbagai rumah sakit yang ada di daerah. Sehingga dengan demikian ada masyarakat yang mengeluhkan pelayanan kesehatan tersebut. Penelitian ini menggunakan metode penelitian kualitatif dengan Teknik pengumpulan data melalui wawancara, observasi dan dokumentasi. Informan berasal dari pihak rumah sakit dan masyarakat yang melakukan layanan. Adapun hasil dari penelitian ini menunjukkan bahwa Rumah Sakit Umum Daerah Pariaman telah melakukan inovasi sebagai bentuk upaya Rumah Sakit Umum Daerah Pariaman dalam mempermudah urusan pelayanan kepada masyarakat. Dengan adanya inovasi di Rumah Sakit Umum Daerah Pariaman tersebut semenjak tahun 2018, kualitas pelayanan semakin meningkat, hal ini dibuktikan dengan Indek Kepuasan Masyarakat (IKM) pada tahun 2018 yang bernilai sangat baik. 

scholarly journals ANALISIS KUALITAS PELAYANAN PUBLIK BADAN PERPUSTAKAAN DAN ARSIP DAERAH PROVINSI RIAU

2014 ◽  
Vol 5 (2) ◽  
Author(s):  
Yuhelmi Yuhelmi ◽  
Nining Sudiar ◽  
Rismayeti Rismayeti
Keyword(s):  
Service Quality ◽  
Qualitative Methods ◽  
Public Service ◽  
Quality Of Services ◽  
Library Services ◽  
Main Function ◽  
Future State ◽  
The People ◽  
New Strategies

This study aims to analyze How Public Service Board of Library and RegionalArchives Riau Province, hereinafter referred to as (BPAD) Riau Province. This isdone to look at the quality and how much success BPAD Riau Province in performingits main function for the people who need the information in the Library, PublicServices how and what has or has not been done by the libraries in improving servicequality perceptions positively or negatively to quality of public services provided bythe Library Visitors Riau BPAD can be used as input for later followed up todetermine new strategies for improving the quality of services that aim to improve ordefend it.Methods used are qualitative methods and data collected by focuss groupdiscussion (FGD) and inferred based on five aspects of service quality therespondents were library patrons who use library services in BPAD as many as 14people consisting of 2 librarians, lecturers 3, 4 general (civil servants and private), 3students of, and 2 students, by using the technique of purposive sampling. Based FGDresults showed that for BPAD reliability aspects are at a good level, for aspects ofresponsiveness and confidence is at a level sufficient to aspects while empathy is at alevel less so for this aspect needs to be improved towards a better, while for theintangible aspects of BPAD services are at a satisfactory level and this needs to bemaintained in order to remain on the future state of the user satisfactory.

scholarly journals The impact of poor quality municipal services on small enterprises

2016 ◽  
Vol 13 (3) ◽  
pp. 274-279 ◽  
Author(s):  
Zeleke Worku
Keyword(s):  
Small Businesses ◽  
Poor Quality ◽  
Hazard Ratio ◽  
Quality Of Services ◽  
Municipal Services ◽  
Business Enterprises ◽  
The Impact ◽  
The City ◽  
Viable Business

A survey was conducted (2012 to 2014) in the City of Tshwane in order to assess and evaluate determinants of adequate municipal services that are routinely provided to operators of start-up business enterprises. Data used in the report come from 1.058 small businesses. The aim of research is to assess and evaluate the relationship between the quality of services and sustained viability in small business enterprises. The study was conducted against the background of a high failure rate among newly established small businesses in the City of Tshwane. The study showed that there was a significant association between positive perception of business operators on the quality of municipal services provided to them and viability of businesses. The percentage of viable business enterprises that were satisfied with the quality of services provided to them was 87%. The percentage of non-viable business enterprises that were satisfied with the quality of services provided to them was only 13%. Profitability in business enterprises was significantly affected by lack of capacity for fulfilling the business and entrepreneurial needs of newly established businesses [hazard ratio = 3.58; P = 0.000; 95% C. I. = (1.45, 5.46)], inappropriate policy [hazard ratio = 3.19; P = 0.000; 95% C. I. = (1.39, 5.28)], and lack of tailor made training programs directed at newly established small businesses [hazard ratio = 2.89; P = 0.000; 95% C. I. = (1.24, 4.77)]. In-depth interviews conducted with business operators led to similar findings. Keywords: city of Tshwane, small businesses, municipal services, perception, hazard ratio. JEL Classification: L26, H7, L8

scholarly journals ‘Freedom From Fear and Want’ and Our Psychological Response to Environmental Changes

2017 ◽  
Vol 11 ◽  
Author(s):  
Zi-Han Wei ◽  
Rui Tao ◽  
Huan Liu ◽  
Shu Li
Keyword(s):  
Environmental Changes ◽  
Living Environment ◽  
Policy Makers ◽  
Objective Quality ◽  
Fundamental Freedoms ◽  
Psychological Mechanism ◽  
The City ◽  
The Town ◽  
Post Disaster

Freedom from fear and freedom from want are two of the fundamental freedoms and likely related to changes in the environment. It has usually been assumed that our subjective feelings should change accordingly with changes in the objective environment. However, two counterintuitive effects reviewed in this article imply a rather complex psychological mechanism behind how people respond to environmental changes and strive for the freedom from fear and want. The first is the ‘psychological typhoon eye’ effect, in which the closer people are to hazards, the calmer they feel. Several possible explanations have been proposed, but the mechanism behind this effect remains unclear. The findings are important for future post-disaster interventions and helpful for policy makers in risk management and researchers in risk studies. The second effect is the ‘town dislocation’ effect, wherein although inhabitants’ objective quality of life is improved during the urbanisation process, the projected endorsement and rated social ambience of town residents is lower than that of residents in the country and in the city; this effect is mediated by social support. The findings have implications for how to better assess the urbanisation process and how to improve people's affective appraisals of their living environment.

scholarly journals Sustainable Development of Socio-cultural Capital in the City Divided by Border

2018 ◽  
Author(s):  
Łukasz Wróblewski ◽  
Bogusław Dziadzia
Keyword(s):  
Sustainable Development ◽  
Cultural Capital ◽  
Third Sector ◽  
The First World War ◽  
The City ◽  
Educational Conditions ◽  
The Town ◽  
First World

The article presents the concept of sustainable development of socio-cultural capital with particular emphasis of the role of cultural institutions as factors influencing their development in a human being. In the article, the concept of social capital and cultural capital have been treated as complementary to each other, which is why they have been identified as a socio-cultural capital. Sustainable development of this capital in many cities of the world meets a number of problems reflected in the quality of life of its residents. In this article, a part of the town is analyzed which, due to political decisions made at the end of the First World War, has been divided for a hundred years into Cieszyn on the Polish side of the border and Czech Cieszyn (Český Těšín). This area is an example of how historical, political, demographic and educational conditions form the basis for the quality of socio-cultural capital. It is also an example of cooperative activities between local government institutions and third sector organizations. Despite many differences between the residents of Cieszyn and Czech Cieszyn, the conducted analysis points to the formation of a socio-cultural capital of a combining character, according to how Robert Putnam wrote about such phenomena, without neglecting the diversity of goals and interaction groups.

scholarly journals IMPLEMENTASI METODE QUALITY FUNCTION DEPLOYMENT DAN METODE SERVQUAL DIMENSI KEPARIWISATAAN GUNA PERBAIKAN KUALITAS PARIWISATA PANTAI KEBUMEN (Studi Kasus pada Pantai Logending, Pantai Manganti, Pantai Suwuk, Pantai Petahanan, dan Pantai Brencong)

2019 ◽  
Vol 2 (2) ◽  
Author(s):  
Kabul Trifiyanto ◽  
Ika Susilowati
Keyword(s):  
Quality Function Deployment ◽  
Quality Of Services ◽  
House Of Quality ◽  
City Center ◽  
Quality Function ◽  
The Government ◽  
Tourism Services ◽  
The City ◽  
Qfd Method

Kebumen tourism is dominated by south coast destination objects with combat routes ranging from half to two hours drive from the city center. Since 2015 tourist visits  have increased, but on average only 14%. This is not comparable with the budget issued by the government to date which focuses on tourism infrastructure and the opening of new objects, especially coastal areas. According to preliminary studies the cause is because of visitor dissatisfaction with the quality of services provided, especially coastal tourism. So as to provide recommendations for improvements in tourism services in this study, the quality function deployment (QFD) method is based on servqual evaluation specifically for tourism dimensions. There are 43 variables used to define the quality of service dimensions of tourism for visitors. By using additional kano models, 12 critical variables were obtained. Then the critical variable produces 16 technical responses through the house of quality method for later as a recommendation for improvement. With the priority of repairs are; making tourist management SOPs, adding cleaners, and adding a viewing post/spot

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