Determining impact level of low material supply into delivery times of web servers
Objective: To determine materials shortage to manufacture web servers, establishing impact level of low supply material into delivery time promised to customers. Methodology, data analyses showed: greatest shortage, suppliers they belong to, how many orders that fail delivery time to customer are due to lack of materials for its manufacture; also how long it takes for each material to arrive, material cost, server’s quantity impacted, profit impact of each server, old orders timing, reasons for each material missed. When analyzing by commercialized server type: customer delivery goals, materials required to manufacture; we found that most orders that do not accomplish delivery time to customers are affected by high value materials shortage; being solid-state drivers (SSD) the greatest shortage. From January 2016 to 2018, material shortage went from 1275 units per month to 2985. The main reason for current shortage is worldwide shortage, as well as disconnection between sales and operations systems. Contribution, communication between operations and sales system was automated; sales department has access to material availability to manufacture products offered to customer, enabling them to communicate accurate delivery times to customer, also to give alternative product to shorter delivery times in material required to manufacture products offered.