scholarly journals Sentiment Analysis of Hotel User Review using RNN Algorithm

2021 ◽  
Vol 3 (1) ◽  
pp. 30
Author(s):  
Theresia Arwila Utami

Sentiment analysis in user review is a growing research area at the current time. Usually, the website becomes a source of data in knowing the quality of the hotel services, and the provider can utilize the review for monitoring and evaluation. However, determining the positive or negative sentiment of a user review in unstructured textual data takes a long time. As a result, we present a model to classify positive or negative sentiment in user reviews in this article. This study suggests the RNN method in building an effective model to classify user sentiment. Based on the experiment, our model can produce accurate results in organizing hotel reviews. Furthermore, the proposed method achieved a higher evaluation metrics score with an f1-score of 91.0%.

Author(s):  
Harshala Bhoir ◽  
K. Jayamalini

Visual sentiment analysis is the way to automatically recognize positive and negative emotions from images, videos, graphics, stickers etc. To estimate the polarity of the sentiment evoked by images in terms of positive or negative sentiment, most of the state-of-the-art works exploit the text associated to a social post provided by the user. However, such textual data is typically noisy due to the subjectivity of the user which usually includes text useful to maximize the diffusion of the social post. Proposed system will extract and employ an Objective Text description of images automatically extracted from the visual content rather than the classic Subjective Text provided by the user. The proposed System will extract three views visual view, subjective text view and objective text view of social media image and will give sentiment polarity positive, negative or neutral based on hypothesis table.


Author(s):  
Harshala Bhoir ◽  
Dr. K. Jayamalini

Visual sentiment analysis is the way to automatically recognize positive and negative emotions from images, videos, graphics and stickers. To estimate the polarity of the sentiment evoked by images in terms of positive or negative sentiment, most of the state of the art works exploit the text associated with a social post provided by the user. However, such textual data is typically noisy due to the subjectivity of the user, which usually includes text useful to maximize the diffusion of the social post. This System will extract three views: visual view, subjective text view and objective text view of Flickr images and will give sentiment polarity positive, negative or neutral based on the hypothesis table. Subjective text view gives sentiment polarity using VADER (Valence Aware Dictionary and sEntiment Reasoner) and objective text view gives sentiment polarity with three convolution neural network models. This system implements VGG-16, Inception-V3 and ResNet-50 convolution neural networks with pre pre-trained ImageNet dataset. The text extracted through these three convolution networks is given to VADER as input to find sentiment polarity. This system implements visual view using a bag of visual word model with BRISK (Binary Robust Invariant Scalable Key points) descriptor. System has a training dataset of 30000 positive, negative and neutral images. All the three views’ sentiment polarity is compared. The final sentiment polarity is calculated as positive if two or more views gives positive sentiment polarity, as negative if two or more views gives negative sentiment polarity and as neutral if two or more views gives neutral sentiment polarity. If all three views give unique polarity then the polarity of the objective text view is given as output sentiment polarity.


2020 ◽  
Vol 69 (1) ◽  
pp. 366-370
Author(s):  
N.K. Kadyrbek ◽  
◽  
М.Е. Mansurova ◽  
М.Е. Kyrgyzbayeva ◽  
◽  
...  

Due to the growing trust in information in social media resources, interest in the field of sentiment analysis is growing. Because sentiment analysis is one of the main technologies for monitoring the opinions of millions of users of social networks. The article discusses the use of LSTM networks in the analysis of the tonality of texts in the Kazakh language. For training the neural network, 1000 user reviews of mobile phones were used. The experiments were carried out in two ways: in the first case, preprocessing of the analyzed reviews was carried out, in the second case, the preprocessing was not carried out. The average value of the metric for assessing the quality of the pre-processed model reached 80%. This indicator is 11% higher than for a model trained on data without preprocessing. The results of the study allowed us to conclude that the preprocessing of the texts improves the quality of the model.


2020 ◽  
Vol 4 (2) ◽  
pp. 176-182
Author(s):  
Oka Intan ◽  
Sri Widiyanesti

The rapid development of technology allows everything to accessed by the internet that causes many users of social media and one of the social media is Twitter. An interesting topic to discuss on Twitter is about new and fresh things that attract many users to get involved. One of the things that attract Twitter users is the construction of a new airport, namely Kertajati Airport, which has some problems with airport activities, such as the small number of visitors, lonely conditions of the airport, and decreased number of routes. This study aims to find out Twitter user sentiments towards Kertajati Airport in West Java to know the quality of Kertajati Airport. The method used in this study is sentiment analysis by looking at the calculation of how many positive and negative sentiment have been obtained with the most result so it can reflect the quality of Kertajati Airport and then there is a word cloud to see the spread of word related to sentiment. The results of this study indicate that the quality of the Kertajati Airport cannot be said to be good because the results of the sentiment analysis found that negative sentiments have more percentages than positive sentiments


Author(s):  
Prerna Mahajan ◽  
Anamika Rana

This article describes how with the tremendous popularity in the usage of social media has led to the explosive growth in unstructured data available on various social networking sites. Sentiment analysis of textual data collected from such platforms has become an important research area. In this article, the sentiment classification approach which employs an emotion detection technique is presented. To identify the emotions this paper uses the NRC lexicon based approach for identifying polarity of emotions. A score is computed to quantify emotions obtained from NRC lexicon approach. The method proposed has been tested on twitter datasets of government policies and reforms, more about current NDA government initiatives in India. The polarity components apply and classify the tweets into eight predefined emotions. This article performs both quantitative and sentiment analysis processes with the objective of analyzing the opinion conveyed to each social content, assign a category (+ve, -ve & neutral) or numbered sentiment score. The assigned scores have been classified using six different machine classification algorithms. Good classification results are achieved with the data.


2018 ◽  
Vol 5 (1) ◽  
pp. 1-15 ◽  
Author(s):  
Saurav Mohanty ◽  
Nicolle Clements ◽  
Vipul Gupta

This study examines the influence of Electronic Word of Mouth (eWOM) on the box office revenue generation of movies in the U.S domestic market using the technique of Aspect-Based Sentiment Analysis (ABSA) and aspect identification. The analysis was conducted on the sentiment score and frequency of five movie aspects from the user reviews collected from high grossing 2014 movies. This study revealed a significant dependence on the aspect-based sentiment frequency of the movie's Story aspect. Surprisingly, the data also showed a strong dependence of movie success on the negative sentiment frequency on the Casting aspect. The findings of the study suggest that the eWOM present in online movie reviews can be used to predict the performance of a movie at the box office by monitoring the aspect's frequency of sentiment, which can be referred to as a metric of the online “buzz” of the movie.


Author(s):  
Adnan Muhammad Shah ◽  
Mudassar Ali ◽  
Abdul Qayyum ◽  
Abida Begum ◽  
Heesup Han ◽  
...  

Background: Patients face difficulties identifying appropriate physicians owing to the sizeable quantity and uneven quality of information in physician rating websites. Therefore, an increasing dependence of consumers on online platforms as a source of information for decision-making has given rise to the need for further research into the quality of information in the form of online physician reviews (OPRs). Methods: Drawing on the signaling theory, this study develops a theoretical model to examine how linguistic signals (affective signals and informative signals) in physician rating websites affect consumers’ decision making. The hypotheses are tested using 5521 physicians’ six-month data drawn from two leading health rating platforms in the U.S (i.e., Healthgrades.com and Vitals.com) during the COVID-19 pandemic. A sentic computing-based sentiment analysis framework is used to implicitly analyze patients’ opinions regarding their treatment choice. Results: The results indicate that negative sentiment, review readability, review depth, review spelling, and information helpfulness play a significant role in inducing patients’ decision-making. The influence of negative sentiment, review depth on patients’ treatment choice was indirectly mediated by information helpfulness. Conclusions: This paper is a first step toward the understanding of the linguistic characteristics of information relating to the patient experience, particularly the emerging field of online health behavior and signaling theory. It is also the first effort to our knowledge that employs sentic computing-based sentiment analysis in this context and provides implications for practice.


2018 ◽  
Vol 17 (02) ◽  
pp. 1850018 ◽  
Author(s):  
Stephen Nabareseh ◽  
Eric Afful-Dadzie ◽  
Petr Klimek

The surge in the use of social media tools by most businesses and corporate society for varied purposes cannot be over emphasised. The two top social media sites heavily patronised by businesses are Facebook and Twitter. For companies to harness the business potential of social media to increase competitive advantage, sentiments behind textual data of their customers, fans and competitors must be monitored and analysed with keen interest. This paper demonstrates how companies in the Telecommunication industry can understand consumer opinions, frustrations and satisfaction through opinion mining analyses and interpret customers’ textual data to enhance competitiveness. Sentiment analysis that classifies positive, negative and neutral sentiments of customers of the top three telecommunication companies in Ghana (MTN, Vodafone and Tigo) is studied. The proposed method extracts “intelligence” from the classified customers’ comments and compares it with responses from the companies. The results show how customer sentiments can be harnessed into successful online advertising projects. Companies can use the results to enhance their responsiveness to customer-centred, improve on the quality of their service, integrate social sentiments into PR plan, develop a strategy for social media marketing and leverage on the advantages of online advertising.


2020 ◽  
Vol 21 (1) ◽  
pp. 102-117
Author(s):  
Novia Zalmita ◽  
Muhajirah Muhajirah ◽  
Abdul Wahab Abdi

One that influences human resource indicators is education. The teacher is a profession as a job of academic specialization in a relatively long time in college. Understanding related to teacher competence is very important to have by a prospective teacher because it can affect the quality of performance as a professional teacher. The teacher's competence is known as pedagogic, professional, social and personality competencies. The issue in this study is how the competency of the teacher of the Department of Geography Education FKIP Unsyiah as a prospective teacher of geography? The purpose of this study was to determine the competence of teachers in the Department of Geography Education FKIP Unsyiah as prospective geography teachers. Quantitative description approach is used in this study to find answers to the issue. The population in this study were students of the Department of Geography Education FKIP Unsyiah class of 2015 and 2016 who had been declared to have passed the Micro Teaching and Magang Kependidikan 3 course totaling 50 people. Because the population is small and can be reached, the determination of the sample using total sampling techniques so that the sample in this study is the whole population. Data collection is done by distributing test questions to respondents. The data was analyzed using the descriptive statistics percentage formula. The results of the study indicate that the level of teacher competence of Geography Education Department students as prospective teachers is in the moderate category, namely as many as 22 respondents (44%). A total of 12 respondents (24%) were in the high category, 15 respondents (30%) were in the low category and 1 respondent (2%) were in the very low category.


1991 ◽  
Vol 223 ◽  
Author(s):  
Hans P. Zappe ◽  
Gudrun Kaufel

ABSTRACTThe effect of numerous plasma reative ion etch and physical milling processes on the electrical behavior of GaAs bulk substrates has been investigated by means of electric microwave absorption. It was seen that plasma treatments at quite low energies may significantly affect the electrical quality of the etched semiconductor. Predominantly physical plasma etchants (Ar) were seen to create significant damage at very low energies. Chemical processes (involving Cl or F), while somewhat less pernicious, also gave rise to electrical substrate damage, the effect greater for hydrogenic ambients. Whereas rapid thermal anneal treatments tend to worsen the electrical integrity, some substrates respond positively to long-time high temperature anneal steps.


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