PENGARUH ABILITY, BENEVOLENCE DAN INTEGRITY TERHADAP TRUST, SERTA IMPLIKASINYA TERHADAP PARTISIPASI PELANGGAN E-COMMERCE: STUDI KASUS PADA PELANGGAN E-COMMERCE DI UBM

2017 ◽  
Vol 2 (2) ◽  
pp. 155-168 ◽  
Author(s):  
David Wong
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Likert Scale ◽  
Equation Model ◽  
The Other ◽  
Predictor Variables ◽  
Analysis Method ◽  
Other Hand

This research aims at analyzing (1) the effect of vendor’s ability, benevolence, and integrity variables toward e-commerce customers’ trust in UBM; (2) the effect of vendor’s ability, benevolence, and integrity variables toward the level of e-commerce customers’ participation in Indonesia; and (3) the effect of trust variable toward level of e-commerce customers participation in UBM. This research makes use of UBM e-commerce users as research samples while using Likert scale questionnaire for data collection. Furthermore, the questionnaires are sent to as many as 200 respondents. For data analysis method, Structural Equation Model was used. Out of three predictor variables (ability, benevolence, and integrity), it is only vendor’s integrity that has a positive and significant effect on customers’ trust. On the other hand, it is only vendor’s integrity and customer’s trust that have a positive and significant effect on e-commerce customers’ participation in UBM. Keywords: e-commerce customers’ participation, ability, benevolence, integrity

scholarly journals Effect of SME Food Entrepreneurs Knowledge on Halal Certification for Certified Awareness Using Partial Least Square

2019 ◽  
Vol 20 (2) ◽  
pp. 36
Author(s):  
Ida Giyanti ◽  
Erna Indriastiningsih
Keyword(s):  
Data Analysis ◽  
Least Squares ◽  
Partial Least Squares ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Equation Model ◽  
The Other ◽  
Medium Enterprise ◽  
The Impact ◽  
Comprehension Rate

This study aims to predict the impact of the understanding of halal certification by Small Medium Enterprise (SME) entrepreneurs on the intention to conduct halal certification. This study was conducted in the Cooperative and SME Office of Surakarta City. The Halal Certification Comprehension Rate was assessed using three variables.   We had knowledge of halal (PGT), perceived halal certification advantages (MNF), and perceived halal certification procedures (PROS).  Structural Equation Model-Partial Least Squares (SEM-PLS) was used for data analysis.  The results show that SMEs have a good knowledge of halal and agree that halal certification is beneficial to their businesses.  We found, though, that the processes for handling Halal Certification are relatively complex. Based on the study, the perception of Halal Certification Benefits (MNF) is significantly affected by the intention of SMEs to conduct Halal Certification (NHL). The other two results show a positive correlation. However, they are not statistically significant.This study aims to predict the impact of the understanding of halal certification by Small Medium Enterprise (SME) entrepreneurs on the intention to conduct halal certification. This study was conducted in the Cooperative and SME Office of Surakarta City. The Halal Certification Comprehension Rate was assessed using three variables.   We had knowledge of halal (PGT), perceived halal certification advantages (MNF), and perceived halal certification procedures (PROS).  Structural Equation Model-Partial Least Squares (SEM-PLS) was used for data analysis.  The results show that SMEs have a good knowledge of halal and agree that halal certification is beneficial to their businesses.  We found, though, that the processes for handling Halal Certification are relatively complex. Based on the study, the perception of Halal Certification Benefits (MNF) is significantly affected by the intention of SMEs to conduct Halal Certification (NHL). The other two results show a positive correlation, but they are not statistically significant.

scholarly journals Apakah Kepercayaan Memediasi Pengaruh Reputasi Bank dan Religiusitas Terhadap Purchase Intention?

2021 ◽  
Vol 22 (1) ◽  
pp. 86-102
Author(s):  
Hanifah Jasin ◽  
◽  
Siti Mujiatun ◽  
Muis Fauzi Rambe ◽  
Rahmad Bahagia Siregar ◽  
...  
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Structural Equation Model ◽  
Significant Influence ◽  
Representative Sample ◽  
Purchase Intention ◽  
Structural Equation ◽  
Sampling Technique ◽  
Equation Model ◽  
Islamic Bank

The purpose of this research is to study the factors that influence trust and purchase intention on Islamic Bank Products in Medan City and produce models for measuring trust and purchase intention on Islamic Bank products in Medan City. In this study the population is unknown, therefore a representative sample with non-probability sampling technique is needed and the method used is purposive sampling. In this study, the number of indicators is 21, so by using ten times the indicator calculation, the required sample size is 170 people. Data collection was carried out using observations, questionnaires and documentation studies. Data analysis in this study was carried out by using the Structural Equation Model (SEM). The results showed that there was a positive and significant influence on Bank Reputation on Trust, There was a positive and significant influence of Religiosity on Trust, there was a positive and significant influence on Bank Reputation on Purchase Intention, there was a positive and significant influence on Religiosity on Purchase Intention, there was a positive and significant influence. trust in Purchase intention. Trust can positively mediate the effect of Bank Reputation on Purchase Intention and Trust can positively mediate the influence of Religiosity on Purchase Intention.

scholarly journals PENGARUH SIKAP KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA PEGAWAI DI KLINIK IBU DAN ANAK AREA PONDOK JATI, SIDOARJO

2019 ◽  
Vol 2 (2) ◽  
pp. 42
Author(s):  
Titis Tatasari
Keyword(s):  
Transformational Leadership ◽  
Data Analysis ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Equation Model ◽  
Work Behavior ◽  
Analysis Method ◽  
Data Analysis Method ◽  
Mother And Child ◽  
Positive Effect

This study aims to analyze the effect of transformational leadership on empowerment in employees of Pondok Jati Mother and Child Clinic, Sidoarjo analyzing the influence of transformational leadership on employee work behavior of Pondok Jati Mother and Child Clinic, Sidoarjo; The data analysis method uses Structural Equation Model (SEM). The results showed that transformational leadership had a significant and positive effect on the empowerment of employees at Pondok Jati Mother and Child Clinic, Sidoarjo, transformational leadership had a significant and positive effect on work behavior of Pondok Jati, Mother and Child Clinic employees, Sidoarjo, transformational leadership had no significant and influential effect on positively on the performance of employees of the Pondok Jati, Sidoarjo Mother and Child Clinic, empowerment has no significant effect and positively influences on the performance of the Pondok Jati, Sidoarjo Mother and Child employees, work behavior has a significant and positive effect on the performance of the Pondok Jati, Mother and Child Clinic employees, Sidoarjo.

scholarly journals Factors on Zakat (Tithe) Preference as a Tax Deduction in Aceh, Indonesia

2015 ◽  
Vol 3 (1) ◽  
pp. 1-20
Author(s):  
Sri Nurhayati ◽  
Dodik Siswantoro
Keyword(s):  
Local Government ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Equation Model ◽  
The Other ◽  
Taxable Income ◽  
Other Hand ◽  
The University ◽  
Tax Deduction

This paper aims to analyze the variables that affect zakat preference as a tax deduction. Samples are also analyzed and grouped to see some characteristics and patterns of specific issues. Structural Equation Model (SEM) is based on variance. SmartPLS is used to evaluate which variables affect the zakat preference. Samples are distributed to zakat institutions and the University in Aceh, Indonesia. Crosstab analysis can enrich the analysis of the paper. Very few people are aware of zakat as a tax deduction; however, the other  permitted regulation of zakat as a taxable income deduction has not been approved by local government. In addition, only a few people have tax numbers that are used to claim overpaid tax (restitution). Surprisingly, motivation factor significantly affects zakat preference in a negative way. On the other hand, satisfaction factor is similar to Siswantoro and Nurhayati’s 2012 findings, which is negative and insignificant. Motivation factor is positive, but insignificant. 

scholarly journals INCREASE MUZAKI LOYALTY TO THE ZAKAT, INFAQ, AND SHADAQAH MUHAMMADIYAH INSTITUTIONS IN INDONESIA

2020 ◽  
Vol 2 (2) ◽  
pp. 162-173
Author(s):  
Nasrullah Mahdar
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Service Quality ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Research Method ◽  
Equation Model ◽  
Analysis Method ◽  
Minimum Sample

This research aims to prove and analyze the increase in muzaki loyalty through muzaki trust as an intervening variable. The object of this research was the zakat, infaq, and shadaqah Muhammadiyah institutions (LAZISMU) with the analysis unit of Muzaki in DKI Jakarta. The research method used is descriptive and explanatory survey with a minimum sample of 200 respondents, with the data analysis method used was the Structural Equation Model (SEM). The results showed that the quality of service directly had a positive and significant effect on the trust and loyalty of muzaki; muzaki trust has a positive and significant effect on muzaki loyalty; service quality indirectly through muzaki trust has a positive and significant effect on muzaki loyalty; and service quality and muzaki trust simultaneously have a positive and significant effect on muzaki loyalty with a contribution (R2) of 65%. Other findings from this study indicate that muzaki trust is a partial intervening variable on the effect of service quality on muzaki loyalty

scholarly journals Effect of SME Food Entrepreneurs Knowledge on Halal Certification for Certified Awareness Using Partial Least Square

2019 ◽  
Vol 20 (2) ◽  
pp. 140
Author(s):  
Ida Giyanti ◽  
Erna Indriastiningsih
Keyword(s):  
Data Analysis ◽  
Least Squares ◽  
Partial Least Squares ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Equation Model ◽  
The Other ◽  
Medium Enterprise ◽  
The Impact ◽  
Comprehension Rate

This study aims to predict the impact of the understanding of halal certification by Small Medium Enterprise (SME) entrepreneurs on the intention to conduct halal certification. This study was conducted in the Cooperative and SME Office of Surakarta City. The Halal Certification Comprehension Rate was assessed using three variables.   We had knowledge of halal (PGT), perceived halal certification advantages (MNF), and perceived halal certification procedures (PROS).  Structural Equation Model-Partial Least Squares (SEM-PLS) was used for data analysis.  The results show that SMEs have a good knowledge of halal and agree that halal certification is beneficial to their businesses.  We found, though, that the processes for handling Halal Certification are relatively complex. Based on the study, the perception of Halal Certification Benefits (MNF) is significantly affected by the intention of SMEs to conduct Halal Certification (NHL). The other two results show a positive correlation. However, they are not statistically significant.This study aims to predict the impact of the understanding of halal certification by Small Medium Enterprise (SME) entrepreneurs on the intention to conduct halal certification. This study was conducted in the Cooperative and SME Office of Surakarta City. The Halal Certification Comprehension Rate was assessed using three variables.   We had knowledge of halal (PGT), perceived halal certification advantages (MNF), and perceived halal certification procedures (PROS).  Structural Equation Model-Partial Least Squares (SEM-PLS) was used for data analysis.  The results show that SMEs have a good knowledge of halal and agree that halal certification is beneficial to their businesses.  We found, though, that the processes for handling Halal Certification are relatively complex. Based on the study, the perception of Halal Certification Benefits (MNF) is significantly affected by the intention of SMEs to conduct Halal Certification (NHL). The other two results show a positive correlation, but they are not statistically significant.

scholarly journals ANALYSIS OF COMPENSATION, COMPETENCE, SELF EFFICACY AND JOB SATISFACTION ON NURSE PERFORMANCE

2021 ◽  
Vol 12 (1) ◽  
pp. 40-49
Author(s):  
Raden Gunawan Effendi
Keyword(s):  
Job Satisfaction ◽  
Data Collection ◽  
Structural Equation Model ◽  
Self Efficacy ◽  
Structural Equation ◽  
Likert Scale ◽  
Equation Model ◽  
Primary Data ◽  
Inpatient Nurses

The purpose of this study was to examine the effect of compensation,competence and self-efficacy on job satisfaction and its impact on theperformance of inpatient nurses in the Patut Patuh Patju Hospital.Collecting data using the census method with a number of respondents63 nurses. Primary data collection was carried out by distributingquestionnaires which were prepared using a Likert scale and thenanalyzed using the Structural Equation Model (SEM) with the PartialLeast Square (PLS) program. The results showed that the compensationvariable had a significant effect on job satisfaction and nurseperformance. The competency variable has no significant effect on jobsatisfaction, but has a significant effect on nurse performance. The selfefficacyvariable has no significant effect on job satisfaction. but has asignificant effect on nurse performance. Job satisfaction variable has asignificant effect on nurse performance. The conclusion of this study isthat the variables of compensation, competence, self- efficacy, and jobsatisfaction have a significant effect on the performance of inpatientnurses in the Patut Patuh Patju Hospital Gerung.Keywords: compensation; competence; job satisfaction; nurseperformance; self efficacy

scholarly journals Peran Mediasi Brand Satisfaction Pada Pengaruh Self Congruity Terhadap Brand Loyalty

2021 ◽  
Vol 22 (1) ◽  
pp. 72-85
Author(s):  
Dedek Kurniawan Gultom ◽  
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Brand Loyalty ◽  
Structural Equation ◽  
Sampling Technique ◽  
Equation Model ◽  
Analysis Method ◽  
Ideal Self ◽  
Model Method ◽  
Brand Satisfaction

This study aims to produce a Brand Loyalty Improvement Model Based on Brand Satisfaction and Self Congruity of Iphone Users in Medan City. The population in this study were iPhone users in Medan City. The sampling technique was non-probability sampling, while the sample was set at 125 people. Data collection techniques used were interviews (Interview) and a list of questions (Questionaire). The data analysis method used in this research is the Structural Equation Model method. The results showed that Actual Self affects Brand Satisfaction, Actual Self affects Brand Loyalty, Ideal Self affects Brand Satisfaction, Ideal Self affects Brand Loyalty, Brand Satisfaction affects Brand Loyalty. Brand Satisfaction can positively mediate the influence of Actual Self on Brand Loyalty and Brand Satisfaction can positively mediate the influence of Ideal Self on Brand Loyalty.

scholarly journals ANTESEEDEN DAN KONSEKUENSI DARI SEVERITY OF OTHER CUSTOMER FAILURE

2011 ◽  
Vol 4 (1) ◽  
pp. 73
Author(s):  
Nina Budiwati ◽  
Asep Hermawan
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Service Recovery ◽  
Equation Model ◽  
Unit Of Analysis ◽  
Recovery Expectations ◽  
Employee Effort ◽  
Customer Misbehavior

<span><em>The background of this research was to conduct a profound study of impact of other-customer failure </em><span><em>The purpose of this paper is to investigate how and why other-customer misbehavior has a negative </em><span><em>influence on customer satisfaction with the service firm.</em><br /><span><em>The objectives of this research was : (a) the effect of controllability to firm responsibility, (b) the effect </em><span><em>of stability to firm responsibility, (c) the effect of firm responsibility to customer satisfaction, (d) the </em><span><em>effect of firm responsibility to service recovery expectations, (e) the effect of service recovery </em><span><em>expectations to customer satisfaction, (f) the effect of severity of other customer failure to service </em><span><em>recovery expectations, (g) the effect of severity of other customer failure to customer satisfaction, (h) </em><span><em>the effect of perceived employee effort to customer satisfaction.</em><br /><span><em>The design of this research applies a survey toward unit of analysis on hotels services by interview the </em><span><em>customers for testing hypothesis. Meanwhile the required data consist of seventh variables which are</em><br /><span><em>controllability attributions, stability attributions, firm responsibility, service recovery expectation, </em><span><em>severity of other customer failure, perceived employee effort and customer satisfaction. The aggregate</em><br /><span><em>numbers of hotels guests being respondent of the study are 200. Data analysis used in this research </em><span><em>was consists of Structural Equation Model Analysis by AMOS 6 as software.</em><br /><span><em>The result of this research conclude that controllability and stability attributions had an effect to firm </em><span><em>responsibility, firm responsibility had an effect to service recovery expectations, severity of other</em><br /><span><em>customer failure had an effect to service recovery expactations, and perceived employee effort had an </em><span><em>effect to customer satisfaction. Meanwhile firm responsibility had an effect to customer satisfaction,</em><br /><span><em>service recovery expectations had an effect terhadap customer satisfaction, severity of other customer </em><span><em>failure had an effect to customer satisfaction.</em><br /><span><em>Keywords: </em><span><em>Service recovery expectations, severity of other customer failure, and customer satisfaction</em></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br /></span></span>

scholarly journals Effect of Communication, Governance and Financial Capability on Service Quality and Lecturer Performance

2017 ◽  
Author(s):  
Syahrir DM ◽  
Murdifin Haming ◽  
Zainuddin Rahman ◽  
Junaiddin Zakaria
Keyword(s):  
Service Quality ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Equation Model ◽  
The Other ◽  
Financial Capability ◽  
Financial Capacity ◽  
Mediating Role ◽  
Insignificant Effect ◽  
Sample Data

The purpose of this study was to analyze the effect of communication, governance and financial capacity on service quality and lecturer performance. The population in this study is 2,381 lecturers in Makassar area, slovin formulation was used to obtain 342 lecturers as a sample. Data from the questionnaires were analyzed using Structural Equation Model using AMOS Ver. 18. The study found that the communication and governance positive and significant effect on service quality, financial capability has a negative and no significant effect on service quality. Communication and financial capability has a positive and significant effect on lecturers performance, while the governance positive and insignificant effect on lecturers performance. Service quality has a positive and significant effect on lecturers’ performance. Indirectly for variable i.e. service quality as a mediating role has a positive and insignificant in explaining the effect of communication on lecturer performance, Service quality as a mediating role has a positive and insignificant in explaining the effect of governance on lecturer performance. On the other section, service quality as a mediating role has a negative and significant in explaining the effect of financial capabilities on lecturer’s performance.

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