scholarly journals Assessment of Shopping Mall Customers’ Experience through Criteria of Attractiveness in Tier-II and Tier-III Cities of India: An Exploratory Study

2020 ◽  
Vol 23 (1) ◽  
pp. 70-93
Author(s):  
Ashish Gupta ◽  
Vaibhav Mishra ◽  
Anushree Tandon
Keyword(s):  
Exploratory Study ◽  
Customer Value ◽  
Structural Model ◽  
Evaluation Criteria ◽  
Shopping Mall ◽  
Facilities Management ◽  
Tier Ii ◽  
Shopping Experience ◽  
Tenant Mix ◽  
Different Levels

The present research attempts to develop a theoretical framework for the assessment of shopping mall customer experience dimensions. It further classifies the variables associated with retail experiences that may attract customers in Tier-II and Tier- III cities towards the malls. Exhaustive literature review and expert opinion approaches have been used to explore the evaluation criteria for the assessment of the mall experience. ISM is used to develop a structural model that represents relationships among variables at different levels along with driving and dependence relationships in the structural model. The result highlights that factors like customer value orientation, tenant mix, employees, facilities management are the most significant benchmarking criteria for customers’ assessment of their mall experience in the present study. To achieve profitable operations in these cities, retailer’s need to acquaint themselves with the expectations of customers in order to attract their attention. This indicates that it is imperative for mall managers to identify how consumers benchmark different parameters while evaluating a mall experience. Understanding the importance of such parameters will allow malls to be built according to some standard specifications that can meet a consumer’s threshold for appeal and attractiveness. The study adds to the existing literature of assessing shopping experience in Tier-II and Tier-III cities’ malls through a structural model. The most and the least dominant factors found in this study will help mall managers to develop strategies to enhance the customer shopping experience in malls.

Managing shopping experience through mall attractiveness dimensions

2016 ◽  
Vol 28 (4) ◽  
pp. 634-649 ◽  
Author(s):  
Anushree Tandon ◽  
Ashish Gupta ◽  
Vibhuti Tripathi
Keyword(s):  
Facilities Management ◽  
New Delhi ◽  
Shopping Malls ◽  
Content Type ◽  
Crowd Management ◽  
Intercept Survey ◽  
Shopping Experience ◽  
Optimal Mix ◽  
Tenant Mix ◽  
Practical Implications

Purpose The purpose of this paper is to understand the dimensions of mall attractiveness for Indian shoppers from the metro cities of New Delhi, Kolkata, Chennai and Mumbai; and subsequently investigate the effect of these dimensions on shoppers’ mall experience. Design/methodology/approach A shopper intercept survey was conducted in the aforementioned cities and 400 responses were obtained which were analysed with exploratory factor analysis and stepwise regression. Findings The results indicate that tenant management, facilities management, atmospherics and entertainment potential are the factors which attract shoppers to malls. Tenant management, facilities management and atmospherics also emerge as significant predictors of mall shopping experience. Research limitations/implications Due to limited resources, the research results may lack generalizability. Therefore, researchers are encouraged to test the derived factors and hypothesized relationships further. Practical implications Contemporary retail settings have transited to offer holistic experiences, generated out of tenant mix, facilities and atmospherics. Managers of shopping malls can enhance their mall attractiveness by identifying an optimal mix of factors such as crowd management, tenant variety, parking, etc. as seen in the results of this study. Entertainment emerges as a mall attractiveness dimension but not as a significant predictor of shopping experience which shows that Indian shoppers’ inclination towards hedonism is still in elementary stages and economic pursuit continues to be a dominant motivator for visiting a mall. Originality/value This paper attempts to provide a holistic overview of mall attractiveness dimensions in India and its implications for shopping experiences.

The effect of supplier development initiatives on purchasing performance: a structural model

2005 ◽  
Vol 10 (4) ◽  
pp. 289-301 ◽  
Author(s):  
Cristóbal Sánchez‐Rodríguez ◽  
David Hemsworth ◽  
Ángel R. Martínez‐Lorente
Keyword(s):  
Supply Chain ◽  
Structural Equation ◽  
Manufacturing Industry ◽  
Structural Model ◽  
Essential Element ◽  
Equation Modeling ◽  
Supplier Development ◽  
Manufacturing Companies ◽  
Content Type ◽  
Different Levels

PurposeSupply chain management is an increasingly important organizational concern, and proper management of supplier relationships constitutes one essential element of supply chain success. However, there is little empirical research that has tested the effect of supplier development on performance. The main objective is to analyze the effect of supplier development practices with different levels of implementation complexity on the firm's purchasing performance.Design/methodology/approachThree supplier development constructs were defined: basic supplier development, moderate supplier development, and advanced supplier development. Three structural models were hypothesized and tested using structural equation modeling through field research on a sample of 306 manufacturing companies in Spain.FindingsIdentified important interrelationships among the various supplier development practices, basic, moderate, and advanced. Also indicated that the implementation of supplier development practices significantly contributes to the prediction of purchasing performance.Research limitations/implicationsThe use of a single key informant could be seen as a potential limitation of the study. The study was a cross‐sectional and descriptive sample of the manufacturing industry at a given point in time. A more stringent test of the relationships between the different levels of supplier development and performance requires a longitudinal study, or field experiment.Practical implicationsThis study focused on supplier development practices and revealed how involving suppliers in supplier development activities is important and may help buyers to increase their purchasing performance. The findings from the structural analysis should provide practicing managers with insights on how these practices and their benefits are related in terms of purchasing performance, thus affecting their ability to make better sourcing decisions.Originality/valueFills an important gap in the purchasing literature with respect to the area of supplier development. While there is much written about supplier development based on conceptual and case study research, this study is unique in that it is the first attempt to empirically model the relationships between different levels of supplier development and their impact on purchasing performance using a comprehensive set of practices.

NATIONAL INNOVATION ECOSYSTEM: KEY ACTORS AND LINKAGES

2021 ◽  
Vol 4 (5) ◽  
pp. 58-65
Author(s):  
M. A. RYBACHUK ◽  
◽  
Keyword(s):  
Triple Helix ◽  
Structural Model ◽  
Innovation System ◽  
Quadruple Helix ◽  
Public Infrastructure ◽  
Innovation Ecosystem ◽  
Economic Agents ◽  
Triple Helix Model ◽  
Government Education ◽  
Different Levels

The article analyzes the possibilities for the development and transformation of the NIS of Russia into an ecosystem. A review of the features of innovation ecosystems has been carried out. Based on the quadruple helix that is the variant of adaptation of the triple helix model to Russian conditions and system economic theory, a structural model of an integrated national innovation system has been developed. The model is based on a quadrangular pyramid, the faces of which reflect the NIS macro-subsystems: science, government, education, and business. The pyramid is divided into three levels of the hierarchy (micro-, meso-, and macro), including the corresponding economic agents. The analysis of links uniting agents belonging to different levels and macro-subsystems of the NIS is carried out. It has been established that interaction between all agents should be based on ecosystem principles, such as mutual responsibility, information openness, equal access to public infrastructure, and others.

Analysing the 3PL service provider’s evaluation criteria through a sustainable approach

2019 ◽  
Vol 68 (5) ◽  
pp. 958-980 ◽  
Author(s):  
Bhaskar B. Gardas ◽  
Rakesh D. Raut ◽  
Balkrishna E. Narkhede
Keyword(s):  
Structural Model ◽  
Evaluation Criteria ◽  
Third Party ◽  
Original Research ◽  
Policy Makers ◽  
Content Type ◽  
Expert Opinions ◽  
Quality Certification ◽  
Efficient Selection ◽  
Selection Of

Purpose The purpose of this paper is to identify and model the evaluation criteria for the selection of third-party logistics service provider (3PLSP) by an interpretive structural modelling (ISM) approach in the pharmaceutical sector. Design/methodology/approach Delphi technique was used for identifying the most significant criteria, and the ISM method was employed for developing the interrelationship among the criteria. Also, the critical criteria for having high influential power were identified by using the Matrice d’Impacts Croisés Multiplication Appliqués à un Classement analysis. Findings The most significant factors, namely, capability of robust supply network/distribution network, quality certification and health safety, service quality and environmental quality certifications, were found to have a high driving power, and these factors demand the maximum attention of the decision makers. Research limitations/implications As the ISM approach is a qualitative tool, the expert opinions were used for developing the structural model, and the judgments of the experts could be biased influencing the reliability of the model. The developed hierarchical concept is proposed to help the executives, decision and policy makers in formulating the strategies and the evaluation of sustainable 3PLSP. Originality/value It is an original research highlighting the association between the sustainable 3PLSP evaluation criteria by employing ISM tool in the pharmaceutical industry. This paper will guide the managers in understanding the importance of the evaluation criteria for the efficient selection of 3PLSP.

Applying innovation attributes to predict purchase intention for the eco-labeled products

2019 ◽  
Vol 11 (4) ◽  
pp. 583-599
Author(s):  
Sahar Hosseinikhah Choshaly
Keyword(s):  
Innovation Diffusion ◽  
Purchase Intention ◽  
Structural Model ◽  
Diffusion Theory ◽  
Measurement Model ◽  
Shopping Mall ◽  
Relative Advantage ◽  
Content Type ◽  
Innovation Diffusion Theory ◽  
Context Specific

Purpose This paper aims to make use of the innovation diffusion theory to predict the purchase intention for eco-labeled products. Design/methodology/approach Data are collected from 180 individuals in the Mid Valley shopping mall area in Malaysia. It is then analyzed using SPSS and Smart PLS. The measurement model is analyzed using composite reliability, convergent and discriminate validity, while the structural model is used to predict the relationships between variables. Findings Results indicate that the relative advantage, trialability and observability are positively related to eco-labeled products purchase intention, while the complexity is negatively related to eco-labeled products purchase intention. However, compatibility is not positively related to eco-labeled products purchase intention. Practical implications Marketers should enhance the observability of eco-labeled as it is the most influential attribute affecting eco-labeled products purchase intention. Relative advantages of eco-labeled products are also important to stimulate purchase intention. Marketers could best relate the innovation to context-specific use situations enabling consumers to evaluate the use consequences of the innovation, and therefore, may assess its particular benefits. Originality/value It explores the potential of a theoretical framework based on innovation diffusion theory to explain eco-labeled products purchase intention.

scholarly journals A Multi-Criteria Decision Framework Considering Different Levels of Decision-Maker Involvement to Reconfigure Manufacturing Systems

Machines ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 8
Author(s):  
Mohammed M. Mabkhot ◽  
Saber Darmoul ◽  
Ali M. Al-Samhan ◽  
Ahmed Badwelan
Keyword(s):  
Manufacturing Systems ◽  
Evaluation Criteria ◽  
System Capacity ◽  
Reconfigurable Manufacturing ◽  
New Production ◽  
Industrial Case Study ◽  
Set Up ◽  
Quantitative Indicators ◽  
Weighting Methods ◽  
Different Levels

Reconfigurable Manufacturing Systems (RMSs) rely on a set of technologies to quickly adapt the manufacturing system capacity and/or functionality to meet unexpected disturbances, such as fluctuation/uncertainty of demand and/or unavailability/unreliability of resources. At the operational stage, such disturbances raise new production requirements and risks, which call upon Decision-Makers (DMs) to analyze the opportunity to move from a running configuration to another more competitive one. Such a decision is generally based on an evaluation of a multitude of criteria, and several multi-criteria decision-making (MCDM) approaches have been suggested to help DMs with the reconfiguration process. Most existing MCDM approaches require some assignment of weights to the criteria, which is not a trivial task. Unfortunately, existing studies on MCDM for an RMS have not provided guidelines to weigh the evaluation criteria. This article fills in this gap by offering a framework to set up such weights. We provide a comprehensive set of quantitative indicators to evaluate the reconfiguration decisions during the operation of the RMS. We suggest three weighting methods that are convenient to different levels of DM expertise and desired degree of involvement in the reconfiguration process. These weighting methods are based on (1) intuitive weighting, (2) revised Simos procedural weighting combined with the Technique for Order of Preferences by Similarity to Ideal Solution (TOPSIS), and (3) DM independent weighting using ELECTRE IV. The implementation of the suggested framework and a comparison of the suggested methods carried out on an industrial case study are described herein.

The structure and development of borderline personality disorder: A proposed model

1997 ◽  
Vol 170 (1) ◽  
pp. 82-87 ◽  
Author(s):  
Anthony Ryle
Keyword(s):  
Borderline Personality Disorder ◽  
Personality Disorder ◽  
Structural Model ◽  
Borderline Personality ◽  
Proposed Model ◽  
Analytic Therapy ◽  
Cognitive Analytic Therapy ◽  
Different Levels

BackgroundThe theory of cognitive analytic therapy is extended to offer an understanding of borderline personality disorder (BPD).MethodA structural model (the multiple self states model) and a classification of different levels of developmental damage are proposed.ResultsThe model offers an explanation of the phenomenology of BPD.ConclusionsThe multiple self states model provides insights that will be useful for clinicians involved in the psychotherapy and management of BPD patients.

The Transient Characteristerics Evaluation of Dynamic Environmental Test of Satellite

2012 ◽  
Vol 591-593 ◽  
pp. 2000-2005
Author(s):  
Jian Bin Zhu ◽  
Shu Hong Xiang ◽  
Yao Qi Feng ◽  
Shi Chao Fan
Keyword(s):  
Structural Model ◽  
Evaluation Criteria ◽  
Dynamic Environment ◽  
Dynamic Test ◽  
Transient Characteristics ◽  
Environmental Test ◽  
Effect Time ◽  
Flight Model ◽  
Model Phase

The dynamic environmental test of spacecraft products plays an important role to guarantee the reliability. Dynamic environment of spacecraft mainly generated in the launch phase, has short effect time, so the transient characteristics of spacecraft products are very important. In this paper, the dynamic test purposes of different developed stages (mainly include structural model phase and flight model phase)are sorted out, evaluation contents of spacecraft products are summed up relative to the dynamic test purposes and evaluation criteria are setup corresponding the evaluation contents. Though it, the transient characteristics of spacecraft products are evaluated which provides a reference for judging the reliability of spacecraft products.

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