scholarly journals The Impact of Employee Empowerment on Employee Satisfaction and Service Quality: Empirical Evidence from Financial Enterprizes in Bangladesh

2016 ◽  
Vol 17 (2) ◽  
pp. 178-189 ◽  
Author(s):  
Minhajul Islam Ukil
Keyword(s):  
Service Quality ◽  
Organizational Performance ◽  
Employee Satisfaction ◽  
Descriptive Analysis ◽  
Study Data ◽  
Employee Empowerment ◽  
Insurance Companies ◽  
Business World ◽  
Private Banks ◽  
The Impact

Organizations face immense challenges in improving their performance and productivity in the present changing and competitive business world. Experts view employee empowerment as an effective tool that fosters organizational performance, employee satisfaction and service quality. The present study intends to identify the influence of employee empowerment on employee satisfaction and service quality, and the impact of employee satisfaction on service quality. Fourteen dimensions and 52 item statements of employee empowerment, service quality and employee satisfaction have been adopted from previous studies to undertake this study. Data have been gathered following a quantitative survey conducted among a diverse group of employees (N = 240) working in 20 different financial institutions including private banks, leasing and insurance companies in Bangladesh. Several statistical techniques consisting of descriptive analysis, Pearson correlations and regression analysis have been applied using SPSS software to analyze collected data. The results of the statistical analysis reveal that employee satisfaction and service quality significantly depend on employee empowerment, and satisfied employees provide better quality service. The findings of this research have explicit implications for both the employees and the organizations. This study suggests that by empowering employees, an organization can increase the level of employee satisfaction that in consequence upturns service quality.

scholarly journals Analisis Model Struktural Hubungan Pelatihan, Pemberdayaan, Kepuasan Kerja dan Kinerja Karyawan

2020 ◽  
Vol 9 (1) ◽  
pp. 81-92
Author(s):  
Meilan Sugiarto ◽  
Marni Ningsih ◽  
Lukmono Hadi
Keyword(s):  
Job Satisfaction ◽  
Employee Satisfaction ◽  
Positive Impact ◽  
Employee Performance ◽  
Decisive Role ◽  
Study Data ◽  
Employee Empowerment ◽  
Coaching Methods ◽  
The Impact ◽  
Positive Effect

Employee performance has a crucial and decisive role in achieving an organization's success. This research conducted at PT. Madubaru Yogyakarta to investigate the impact of training that employees have participated in and empowerment on performance mediated by job satisfaction. Fifty employees of PT. Madubaru Yogyakarta used as a sample during this study. Data analysis and hypothesis testing using SEM-PLS 3.2.8. This study found that training that had been attended by employees and empowerment had a significant positive effect on performance, yet as on job satisfaction. Job satisfaction alone features a significant positive impact on performance. Indirectly, job satisfaction is in a position to mediate the effect of training and individual empowerment on indirect performance, and the indirect effect is essential and decisive. PT. Madubaru Yogyakarta is suggested within the use of coaching methods to be more accurate in order to achieve the training objectives and therefore the direction of employee empowerment is more emphasized on improving performance instead of merely increasing employee satisfaction at work. Realize the targets set by the corporate within the future, the amount of employee satisfaction at work and current performance still has to be improved in order that employee contributions recover.Kinerja karyawan memiliki peran penting dan menjadi penentu untuk mencapai kesuksesan suatu organisasi, Penelitian ini dilakukan di PT. Madubaru Yogyakarta untuk menganalisis dampak pelatihan yang pernah diikuti karyawan dan pemberdayaan terhadap kinerja yang dimediasi oleh kepuasan kerja. Limapuluh karyawan PT. Madubaru Yogyakarta dijadikan sampel dalam penelitian ini. Analisis data dan pengujian hipotesis menggunakan SEM-PLS 3.2.8. Penelitian ini menemukan bahwa pelatihan yang pernah diikuti karyawan maupun pemberdayaan berdampak signifikan yang positif terhadap kinerja, demikian pula terhadap kepuasan kerja. Kepuasan kerja sendiri, memiliki dampak signifikan yang positif terhadap kinerja. Secaara tidak langsung, kepuasan kerja mampu menjembatani pengaruh pelatihan maupun pemberdayaan secara individual terhadap kinerja secara tidak langsung, pengaruh tidak langsung tersebut bersifat signifikan dan positif. PT. Madubaru Yogyakarta disarankan dalam penggunaan metode pelatihan untuk lebih akurat agar tujuan pelatihan dapat tercapai serta arah pemberdayaan karyawan lebih ditekankan pada peningkatan kinerja bukan sekedar meningkatkan rasa puas karyawan dalam bekerja. Untuk mencapai target yang ditetapkan perusahaan di masa depan, maka tingkat kepuasan karyawan dalam bekerja maupun kinerja yang ada saat ini masih perlu ditingkatkan agar kontribusi karyawan semakin baik.

scholarly journals ANALISIS PERHITUNGAN DAN PELAPORAN PPH FINAL PASAL 4 AYAT 2 ATAS BUNGA DEPOSITO DAN TABUNGAN NASABAH PADA PT. BPR MAPALUS TUMETENDEN CABANG TOMOHON

2016 ◽  
Vol 11 (2) ◽  
Author(s):  
Veronica Junisa Lolong ◽  
David Paul Elia Saerang ◽  
Hence Wokas
Keyword(s):  
Service Quality ◽  
Income Tax ◽  
Descriptive Analysis ◽  
Field Studies ◽  
Study Data ◽  
Tax Law ◽  
Income Tax Law ◽  
The Government ◽  
Tax Deduction

Income tax is one of the largest government revenues. Income Tax Law Article 4 Paragraph 2 gives a mandate to the government to impose income tax on certain earnings final. This study aims to determine how the interest calculation and interest reports and final income tax deduction on interest of savings and customer deposits at PT. BPR Mapalus Tumetenden Branch Tomohon. Descriptive analysis was employed in this study. Data were obtained by field studies. The results shows that the calculation and reports of Final Income Tax Article 4 Paragraph 2 on deposit and savings PT. BPR Mapalus Tumetenden Branch Tomohon have compiled with the laws of regulations. Leaders of PT. BPR Mapalus Tumetenden Branch Tomohon should improve the service quality to each customer, so that the customers can increase the amount of savings in bank. Keywords: calculation, reporting, deposit interest, customer savings

scholarly journals The Impact of Agile Transformations on Organizational Performance: A Survey of Teams, Programs and Portfolios

2021 ◽  
pp. 86-102
Author(s):  
Christoph Johann Stettina ◽  
Victor van Els ◽  
Job Croonenberg ◽  
Joost Visser
Keyword(s):  
Organizational Performance ◽  
Employee Satisfaction ◽  
International Survey ◽  
Organizational Benefits ◽  
Actual Impact ◽  
The Impact ◽  
Larger Sample ◽  
Insight Into

AbstractWhile many organizations embark on agile transformations, they can lack insight into the actual impact of these transformations across organizational layers. In this paper, we collect new and study existing evidence on the impact of agile transformations on organizational performance across teams, programs and portfolios. We conducted an international survey collecting the perceptions of agile coaches, transformation leads and other relevant roles, and we correlated levels of agile maturity to the perceptions on dimensions of organizational performance. Based on 134 responses from 29 countries across 16 industries, (1) we consolidated understanding of the benefits of agile transformations based on prior evidence and our data from a more diverse and larger sample, (2) we identified the dimensions impacted by agile transformations as being productivity, responsiveness, quality, workflow health and employee satisfaction & engagement and (3) we traced specific benefits on those dimensions to individual organizational layers of teams, programs and portfolios, showing the magnitude of impact of each dimension per layer. Overall, we can conclude that agile transformations have a variety of strong organizational benefits. This aggregated evidence allows reflection on transformation trends, but also enables organizations to optimize their agile transformation efforts.

Organizational Culture and Effect on Organizational Performance

2017 ◽  
pp. 1314-1328
Author(s):  
Anas M. Bashayreh
Keyword(s):  
Organizational Culture ◽  
Organizational Performance ◽  
Significant Relationship ◽  
Study Data ◽  
Insurance Companies ◽  
Culture Dimensions ◽  
Policies And Procedures ◽  
The Relationship ◽  
Organizational Expectations

Organizational culture is an important part to be considered by dynamic organizations in order to develop some competitive advantage to ensure enhanced organizational performance. This study aims to close the gap between understanding the role of organizational culture and the effect on organizational performance among the employees in insurance companies. The objective of this study is to examine the relationship between the dimensions of organizational culture and organizational performance among insurance companies operating in the Jordanian market. A sample of 240 respondents that were selected randomly from insurance companies participated in this study. Data were collected by survey questionnaire. Both descriptive and influential statistic namely frequency, mean, and multiple regression were used to analyze the data. The result shows that there is limited significant relationship between organizational expectations, encourage development, behavioral styles, and stability and communication and organizational performance. The results also showed that a significant relationship exists between policies and procedures and organizational performance. This study explored the results of the effect of organizational culture dimensions on organizational performance and to assess which organizational culture dimensions have a larger marginal impact on organizational performance. This study improved the managers' understanding on a way to improve organizational culture dimensions that have a vital impact on overall performance.

New evidence of the relationship between employee satisfaction and firm economic performance

2015 ◽  
Vol 44 (6) ◽  
pp. 906-929 ◽  
Author(s):  
Santiago Melián-González ◽  
Jacques Bulchand-Gidumal ◽  
Beatriz González López-Valcárcel
Keyword(s):  
Firm Performance ◽  
Organizational Performance ◽  
Employee Satisfaction ◽  
Performance Outcomes ◽  
Firm Level ◽  
Content Type ◽  
Worker Satisfaction ◽  
The Impact ◽  
The Relationship ◽  
Level Performance

Purpose – Employee satisfaction appears in any discussion about how employees can contribute to organizational performance. The purpose of this paper is to test the relationship between employee satisfaction and organizational performance; this later measured with three firm-level performance outcomes (return over assets, operating margin, and revenue per employee). Design/methodology/approach – At different times and from two independent sources the authors obtained firms’ data about worker attitudes and financial and productivity performance, respectively. The analyzed sample of 475 firms is the biggest among the studies that analyze performance and employee satisfaction at the firm level. The impact of employee satisfaction over firm performance was assessed. Findings – Overall satisfaction and satisfaction with senior leadership, compensation, and work/life balance, respectively impact firm performance. Research limitations/implications – The ratings come from both employees and ex-employees and the individual characteristics were unknown. Additionally as an internet-based sample there has been a lack of control over the individuals’ response process. Practical implications – Managers have evidence about the importance of their employees’ satisfaction on firm performance, and on how the facets involved on worker satisfaction impact the performance. Social implications – Employer review web sites are increasing their popularity. However, unlike the marketing field with consumers HR area has not taken advantage of this trend. The found results may contribute to highlight the importance of this kind of data. Originality/value – Hitherto there is only one empirical evidence about the positive role of worker satisfaction in objective and financial firm level performance. That was based in best-firms type data. The current study draws in a big sample independent of this kind of rankings. Additionally, the job facet satisfaction conceptualization considered demonstrates the usefulness of this way to understand the employee satisfaction.

scholarly journals Evaluasi Program Pemberdayaan Usaha Mikro Kecil dan Menengah (UMKM) LAZISMU Magetan dengan Pendekatan Diagram Kartesius

Al-Muzara ah ◽  
2021 ◽  
Vol 9 (2) ◽  
pp. 147-165
Author(s):  
Azhar Alam ◽  
Harun ◽  
Nisrina Mar-atus Sholihah ◽  
Aditya Nurrahman
Keyword(s):  
Service Quality ◽  
Communication Skill ◽  
Descriptive Analysis ◽  
Strategic Location ◽  
Survey Results ◽  
Cartesian Coordinate ◽  
The Impact ◽  
Priority Factor ◽  
Economic Income

This study aimed to determine the effect of zakat empowerment with MSMEs on the economic people empowerment according to the mustahik perceptions. This research used descriptive analysis with Cartesian coordinate approach. The results showed that the quality of LAZISMU in the MSMEs empowerment program in each dimension of tangible, reliability, responsiveness, assurance, and empathy was almost entirely good quality. The tangible dimension can be shown through the ease of procedures for submitting assistance and the period of its realization. The suitability between everything described by the officer with the reality on the reliable dimension is the main priority factor. The politeness, friendliness and communication skill of officers in the empathy dimension are factors that must be maintained. While transparency in providing information on survey results on the assurance dimension is a low priority factor. The monitoring on the impact of empowerment on the responsiveness dimension and the strategic location of the LAZISMU office on the tangible dimension was considered excessive. There is an effect of zakat empowerment with MSMEs on increasing the people's economic income in terms of service quality according to the perceptions of mustahik. This research suggests LAZISMU Magetan for accelerates the realization of assistance proposals and the ease in applying for assistance.

scholarly journals The Impact of Industry Variables on Company`s Performance

2017 ◽  
Vol 8 (1) ◽  
pp. 202-209
Author(s):  
Enida Pulaj
Keyword(s):  
Organizational Performance ◽  
Primary Data ◽  
Business World ◽  
Construction Companies ◽  
Major Development ◽  
High Level ◽  
S Model ◽  
The Impact ◽  
The Relationship ◽  
Competitive Forces

Abstract Everywhere, in the business world and not only, we speak about the competitiveness. And while talking about this concept, it seems appropriate to explain what the competitiveness is and how it influences the organizational performance. Nowadays, there has been a growing intensity of competition in all business areas and this has resulted in a greater attention to analyze the competitive behavior under environmental dynamics and complexity. The industry is the "arena" where starts and applies every company`s activity. Usually, facing the high level of competition, it is necessary to study all the variables which influence the organization in order to achieve goals such as: the profitability and ensuring organization`s longevity. The purpose of this paper is to examine the relationship between industry forces and organizational performance to test the applicability of Porter`s model explaining the differences in the performance of construction companies. The methodology used is in the function of links between variables that characterize the industry and the realized performance, expressed through overall performance. The primary data collection was conducted through a questionnaire. Besides the demographic characteristics of the sample, the questionnaire as well aims to collect information on a high number of variables. Geographically, the companies participated by completed the questionnaire, were performing their business activity in Vlora region (such as Vlora city, Orikum and Himara), covering areas where construction sectors had the major development, including urban and coastline areas. The processing data collected via questionnaire shows that the construction industry is characterized by a high level of competitiveness and market fragmentation.Through the empirical analysis of competitive forces, the study contributes to the specific orientation that investors and managers should have when they face a high rivalry among companies.

scholarly journals The Impact of Product Quality, Service Quality, and Customer Loyalty Program perception on Retail Customer Attitude

2017 ◽  
Vol 8 (3) ◽  
pp. 1116
Author(s):  
Ricko Achmadi Putra ◽  
Hartoyo Hartoyo ◽  
Megawati Simanjuntak
Keyword(s):  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Descriptive Analysis ◽  
Equation Model ◽  
Dominant Factor ◽  
Loyalty Program ◽  
Quality Perception ◽  
The Impact

This journal examines the relationship between perception of product quality, perception of service quality, perception of Customer Loyalty Program on retail customer behavior, and sales volumes of cement products. This study examines three different cement brands, namely cement XYZ with the largest market share, cement PQR which is the main competitor, as well as cement ABC, a newcomer cement brand which is strong enough to enter the Indonesian cement market. The research is focused on the building material retailers with 100 respondents. The data collection will be done by survey through direct interview by using questionnaires. The analysis of this research uses descriptive analysis, analysis by ANOVA and also inferential analysis by using Structural Equation Model (SEM). The results of this study indicate that from the factors that influence the attitudes of retail customers of the three variables tested, only one dominant factor which influences the attitude of retail customers, which is the perception of the product quality. The results of this research also show that the perception of product quality also affects sale volume significantly, the greater the perception of the quality of cement products, the greater the volume of sales generated by the retail customer.

scholarly journals The Impact THE IMPACT OF EMPLOYEE SATISFACTION ON CUSTOMER SERVICE QUALITY IN ISLAMIC BANK

2020 ◽  
Vol 5 (2) ◽  
pp. 53-64
Author(s):  
Alfalisyado Alfalisyado
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Employee Satisfaction ◽  
Islamic Banks ◽  
Islamic Bank ◽  
The Subject ◽  
The Impact

The aim of this study is to examine the impact of employee satisfaction on customer service quality. The subject of this research is Islamic banks in Indonesia with two variables are employee satisfaction and customer service quality. The results of this study is shown that there is a relationship between employee satisfaction and customer service quality. The degree of influence of employee satisfaction to customer service quality is 13.1% which mean there are many variables can be determined for the next research.

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