Business/IT Alignment Framework within e-Government System Case Study

Author(s):  
Kamal Atieh ◽  
Abd Ulgahfoor Mohammad ◽  
Tarek Khalil ◽  
Fadi Bagdadlian

The purpose of this chapter is to study the effect of Business Information Technology (BIT) alignment on e-Government success in developing countries and all factors affecting this alignment. Therefore, the chapter studies the multiple factors on BIT alignment, such as people, process, and organizational factors. This research discusses some of the possible factors in developing countries with the case study of Syria. Any e-Government project needs all government resources (IT, financial, and human) and not only a single organization resources in order to be able to harness the benefits from all resources to improve an organization work, and this may imply the existence of BIT alignment. Therefore, the gap between business and IT teams seems to be one of the most important factors negatively impacting the implementation of e-Government. Therefore, filling in this gap may help in avoiding the failure of e-Government projects in developing countries in general and in Syria in particular. This case study contains an analysis of related documents and involves 20 semi-structured interviews with senior managers, e-Government project team members, and independent experts from the academics field. This research shows the need for BIT alignment as one of the most important factors that should be considered for the success of any e-Government project. An e-Government implementation framework based on the BIT alignment was developed as a result of the case study of Syria.

Author(s):  
Ngoc Quyet Le ◽  
Michael Er ◽  
Shankar Sankaran

The research introduces the combination of Diffusion of Innovation Theory and Activity Theory to investigate the process of adoption and implementation of BIM in the construction industry in Vietnam. Data was collected from three large main contractors as they are considered as innovation leading organizations. Qualitative research was employed using semi-structured interviews to analyze respondents' perspectives of their daily BIM activities. Main informants include senior managers, BIM team members and site staff. Key findings were the factors affecting the decision of BIM adoption of senior managers (i.e., non-BIM users), the factors affecting BIM implementation of site staff (i.e., BIM users), and the contradictions emerging when senior managers mandate to use BIM, and employ a BIM team as the change agent for instruction and collaboration on the construction site.


2021 ◽  
Vol 86 ◽  
pp. 17-29
Author(s):  
Qian Cheng 程倩 ◽  
Yawen Wang ◽  
Ke Zhao 赵珂

This study aims to investigate the LOTE learning motivation profiles of adult learners at a multilingual workplace and the interplay of multilevel factors affecting LOTE learning motivation. To address the research objectives, we undertook this case study on a Spanish bank subsidiary in China by conducting semi-structured interviews with three senior managers at varying LOTE language proficiency levels. Premised on a person-in-context relational perspective, interview data analysis revealed the participants LOTE motivation change trajectories resulting from the dynamic interplay of related factors. Further analysis of the narratives identified the interplay between key contextual and individual factors affecting the participants’ LOTE learning motivation at different levels, namely social cultural and institutional. The results emphasise the person-in-institutional context relation and the significance of team climate, language beliefs and identity in influencing LOTE learning motivation


Author(s):  
Iman Shaban ◽  
Ali asghar Farshad ◽  
Rasoul Yarahmadi ◽  
Morteza Mansourian ◽  
Seyedeh Melika Kharghani Moghadam ◽  
...  

Background: Different factors affect the success of standard operational procedures (SOPs). This study was conducted to explore the viewpoints of employees of Tehran Oil Refining Company about factors affecting the usability of SOPs. Methods: This qualitative study was a conventional content analysis research conducted on the oil refining company employers 2020, using  the semi-structured interviews. The data were analyzed by content analysis method using MAXQDA software. Results: The results showed that the employees had a positive perception toward the standard operating procedures and most of them used these procedures to improve work performance and reduce accidents. Also, from the viewpoint of the employees, organizational factors (desirable organizational culture, continuous supervision and evaluation and assurance of accurate implementation of instructions, and continuous personnel training), individual factors (positive perception of the personnel about the organization goals, rules obedience of the personnel, positive experiences of personnel from the implementation of instructions in the past), and environmental factors (environmental dynamics and their related SOP dynamics, desirable but formal relationships of managers and supervisors with personnel as well as optimal and standard work schedule) had a positive effect on the applicability of these procedures. Conclusion: The findings of this study showed that the employees, consider standard operating procedures of organizational, individual, and environmental factors effective in using standard operating instructions. Therefore, to increase the applicability of these procedures, the employees should consider their opinions.


2020 ◽  
pp. 497-514
Author(s):  
Lidia Noto

The emergence of e-government changed the world of the Public Administration (PA) and the discipline of Public Management dramatically. Through the presentation of a case- study of the municipality of Palermo, this article attempts to discuss the renewed need for assessing performance of e-government services in a local government and to disclose the main critical issues in accomplishing this evaluation. Palermo is experiencing the implementation of a second- generation e-government project that is embodied in the realization of a web portal. The conceptualization of a framework to assess the performance of the digital services appears to be crucial in order to improve the system and to avoid the errors of the first project. This work relies on a survey to the citizens and semi-structured interviews to managers in charge of the development of the project. System Dynamics, a particular kind of dynamic simulation, is used to provide the necessary feedback structure for identifying the determinants of the success of the portal.


2020 ◽  
Vol 11 (2) ◽  
pp. 1-13
Author(s):  
Fadi Shammas ◽  
Guanjie Meng ◽  
Lazar Rusu

Business-IT alignment (BITA) continues to be a top management concern for the last ten years. Moreover, organizations mangers are still looking to understand the barriers between the status of alignment and misalignment. The barriers in BITA differ from a business area to another and particularly the authors have not found any research studies concerning the barriers in BITA in the manufacturing area in Sweden. Therefore, the research question is: What are the strategic, tactical, and operational barriers in business-IT alignment in a large company in manufacturing area? The research strategy is case study, and the data was collected through semi-structured interviews and also from company's internal documents and it was analyzed using thematic analysis. The findings of this study are a number of thirty barriers in BITA that includes six new barriers in BITA at operational, tactical and strategic level.


2019 ◽  
Vol 57 (5) ◽  
pp. 1127-1144
Author(s):  
Zeinab Lalegani ◽  
Ali Nasr Isfahani ◽  
Arash Shahin ◽  
Ali Safari

Purpose The purpose of this paper is to develop and analyze a model of factors influencing interpersonal conflicts. Design/methodology/approach This research was conducted using a mixed method approach. In the qualitative study, the conceptual model of the factors affecting interpersonal conflicts was extracted from semi-structured interviews with 17 relevant experts using a theme analysis technique. Then, three hypotheses were developed based on the model and relevant theoretical evidence. Using a researcher-made questionnaire which was developed earlier based on the qualitative results, a quantitative-based survey was performed to assess the interpersonal conflicts and also the standard scale of the level of interpersonal conflicts (Jehn, 1997). The hypotheses were tested on a sample of 160 employees of Chaharmahal and Bakhtiari Province Gas Company (CBPGC). Findings The results of the qualitative study indicated that individual factors including personality dimensions and individual differences; organizational factors including five dimensions of organizational culture, organizational structure, management characteristics, intra-organization factors and human resource systems; and environmental factors influenced the creation of interpersonal conflicts. The results of the quantitative study indicated that organizational factors with an effect size of 0.502 were identified as the most important factor influencing interpersonal conflicts. Research limitations/implications The findings of this study can provide a roadmap to managers of the CBPGC to be aware of the contributing factors to conflict within their organization. Originality/value The use of mixed method to identify the causes and factors of interpersonal conflict and analyzing a context different from previous studies can be considered as the innovations of this study.


Author(s):  
Aysegul Liman Kaban ◽  
Isil Boy Ergul

This research study intends to explore teachers' use of tablets to in six EFL classrooms. The case study covers one private primary school in Istanbul, Turkey. Through the analysis of semi-structured interviews, the aim is to find out the factors affecting EFL teachers use of tablets, their attitudes towards using these devices, and the advantages and disadvantages they see in using tablets in their teaching. The study focuses on teachers' perspective as they are by and large ignored when it comes to the introduction of new technologies in educational institutions.


2019 ◽  
Vol 18 (2) ◽  
pp. 303-311 ◽  
Author(s):  
Faribah Sepahvand ◽  
Foorozan Atashzadeh Shoorideh ◽  
Soroor Parvizy ◽  
Mansoureh Zagheri Tafreshi

Objective: Nurses’ organizational commitment is one of the most important factors that facilitates their professional evolution and influences the method of care provision, quality of care, and patients’ satisfaction. The aim of this study was identified the factors that affect nurses’ perceived organizational commitment. Material and Methods: This qualitative study, conducted on 16 clinical nurses employed in Social Security Hospital of Khorramabad, Iran, during five months from May to September 2015, used deep semi-structured interviews. Purposive sampling method was used for the selection of nurses and the data were analyzed using conventional qualitative content analysis. Lincoln & Guba’s criteria were used to secure data accuracy and stability. Results: Sixteen subcategories, five categories, and three themes were distilled during content analysis process. The abstracted themes included “organizational factors”, “occupational challenges”, and “contributory management”. Conclusion: Our findings showed that numerous factors present in nurses’ profession and work environment may influence the rate of nurses’ interest and commitment in the hospital and the related organization. Hence, nurse managers can foster the promotion of nurses’ organizational commitment through creating the required suitable conditions. Bangladesh Journal of Medical Science Vol.18(2) 2019 p.303-311


Author(s):  
Lidia Noto

The emergence of e-government changed the world of the Public Administration (PA) and the discipline of Public Management dramatically. Through the presentation of a case- study of the municipality of Palermo, this article attempts to discuss the renewed need for assessing performance of e-government services in a local government and to disclose the main critical issues in accomplishing this evaluation. Palermo is experiencing the implementation of a second- generation e-government project that is embodied in the realization of a web portal. The conceptualization of a framework to assess the performance of the digital services appears to be crucial in order to improve the system and to avoid the errors of the first project. This work relies on a survey to the citizens and semi-structured interviews to managers in charge of the development of the project. System Dynamics, a particular kind of dynamic simulation, is used to provide the necessary feedback structure for identifying the determinants of the success of the portal.


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