Public Services

2012 ◽  
pp. 217-233
Keyword(s):  
Public Relations ◽  
Customer Service ◽  
Major Part ◽  
Public Services ◽  
Public Law ◽  
Collection Development ◽  
Bibliographic Instruction ◽  
The Public ◽  
Marketing Process ◽  
The Many

Public Services, as the name suggests, is the most visible of the many roles of a public law librarian. Rarely does the public see the other library responsibilities such as budget, collection development, cataloging and processing materials, weeding, or staffing. Being the most visible, public service is a major part of a library’s public relations and marketing process and customer service speaks volumes as to how one is perceived by library patrons. This chapter covers a wide variety of functions that fit under this category including reference, bibliographic instruction, jail services, disabled or handicapped access, circulation, and interlibrary loan.

Technology, Contracts, and Electronic Resources

2012 ◽  
pp. 166-196
Keyword(s):  
Public Services ◽  
Public Law ◽  
Public Access ◽  
Collection Development ◽  
Electronic Resources ◽  
Digital Revolution ◽  
The Public ◽  
Card Catalog ◽  
Electronic Technologies ◽  
The Way

The electronic revolution, which began over fifty years ago, has changed not only the way libraries operate but the way people conduct research and business, interact with each other, socialize, communicate, and even commit crimes. Originally, the phrase “library electronics” referred to an ILS (integrated library system) or an OPAC (online public access catalog). Today, this same phrase refers to not only the ILS, OPAC, and public access computer but to print management and computer reservation software, e-books, CD-ROMs, databases, and CALR vendors. As technology has changed libraries, it has also changed users’ behaviors, research techniques, public services, and the librarian’s role. Intended to be an extension of the collection development and public services chapters, this chapter explores the effect of the digital revolution on the public law library, ways public law libraries can utilize the technology, and how and why these libraries are being driven to increase their use of digital technology. Because contracts are commonly thought of as being associated with electronic resources, the authors have chosen to discuss contract issues in this chapter rather than in the Collection Development chapter. Other related topics include transitioning from the card catalog to the OPAC and ILS, electronic formats, vendor selection, miscellaneous electronic technologies, and pricing issues.

GUIDING PRINCIPLES THAT FORMULATE PUBLIC RELATIONS THEORY1

1963 ◽  
Vol 26 (2) ◽  
pp. 38-41
Author(s):  
Malcolm P. Grover
Keyword(s):  
Public Relations ◽  
Public Interest ◽  
Press Release ◽  
The Public ◽  
The Everyday ◽  
Guiding Principles ◽  
The Many ◽  
Public Relations Theory

Public relations theory is the foundation for relations practices which management uses to accrue maximum benefits to all functions of the organization. Through a knowledgeable study of all facts concerning a given situation, a plan can be developed to achieve the end result of good relations. The problem of relations with the many publics in the everyday workings of a sanitarian or sanitation organization cannot be met or dismissed by a press release or speech. To develop a sound public relations program, the principles of theory must be considered. This paper has discussed three major principles. These are (a) consideration of fundamental matters, (b) organization involvement in decisions, and (c) evaluating the public interest. If these points are balanced with the actions of an organization, as a philosophy of management, the results will bring about the most favorable relations possible.

CHANGES IN PUBLIC RELATIONS MANAGEMENT IN THE ERA OF CORONAVIRUS PANDEMIC

2020 ◽  
Vol 21 (specjalny) ◽  
pp. 39-55
Author(s):  
Anna Adamus-Matuszyńska ◽  
Renata Maćkowska
Keyword(s):  
New Media ◽  
Public Relations ◽  
21St Century ◽  
Hate Speech ◽  
Online Communication ◽  
Global Epidemic ◽  
The Public ◽  
Practice Models ◽  
The Many ◽  
Delphi Research

The year 2020 is filledby new economic, social and environmental phenomena related to COVID-19 and its consequences. The global coronavirus pandemic affects every industry and all aspects of people’s lives. Therefore, one of the many questions researchers raise, are changes in the methods of communication between organizations and stakeholders resulting from this global epidemic. The first purpose of the presented research is to get knowledge about public relations activities practiced during the crises of the 21st century, with particular emphasis on the coronavirus pandemic. The second goal is to test the suitability of James Grunig’s models during the pandemic crisis. The authors accept the thesis that the global crises that characterize the first years of the 21st century and the role of social media make it necessary to use models of PR practice different than those experienced in the 20th century. Hence, the research attempts to answer the following research questions: 1. How has the public relations model been changed in Polish companies during the pandemic? 2. Has crisis management dominated the activities of PR specialists? 3. How does new media hinder or, on the contrary – facilitate the implementation of PR tasks during a pandemic? The Delphi research was used as the research method. The Delphi method aims to aggregate the opinions of a diverse group of experts. It allows to carry out researches without the need to meet respondents directly, which is essential during a pandemic. Experts were selected from the members of the Polish Public Relations Association. The overall conclusion of the analysis emphases that the pandemic has been changing PR practice models as it has forced the online communication that is especially exposed to fake news and hate speech content.

Collection Development

2012 ◽  
pp. 137-165
Keyword(s):  
Public Law ◽  
Theory And Practice ◽  
Hard Copy ◽  
Development Theory ◽  
Collection Development ◽  
Digital Resources ◽  
The Public ◽  
Advantages And Disadvantages ◽  
Standard Collection ◽  
Law Library

The collection is the heart of the library. Everything revolves around the library’s resources, be they hard copy, non-print, vertical file, or digital. Without that collection, the library’s staff is unable to provide quality service, answer questions, and teach patrons how to perform legal research. Because basic collection development theory applies to all libraries, this chapter concentrates on the major differences between standard collection development theory and practice and the theories and practices specific to law librarianship. Furthermore, differences between law library specifics and public law library needs are highlighted. A discussion of the various formats, their advantages and disadvantages could entail a full-length monograph; therefore, this discussion concentrates on the basics and then only as format determination impacts the public law library’s collection development plan. Several excellent collection development titles are listed in the Additional Reading section at the end of this chapter for those interested in a collection development refresher course. Further discussion of digital resources, including format advantages/disadvantages, electronic licenses, package or bundle sales, digital resources, and contracts in general appears in chapter 8. Collection maintenance, weeding, and discard procedures are reviewed in the Technical Services chapter.

scholarly journals URGENSI АJUDIKАSI KHUSUS OMBUDSMАN REPUBLIK INDONESIА DАLАM PENYELESАIАN SENGKETА PELАYАNАN PUBLIK

2020 ◽  
Vol 5 (1) ◽  
pp. 103-118
Author(s):  
Intan Meitasari ◽  
Shinta Hadiyantina ◽  
Indah Dwi Qurbani
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Good Faith ◽  
The Public ◽  
The Republic ◽  
The Government ◽  
The Many ◽  
And Function

ABSTRAKPemerintah pada hakekatnya menyelenggarakan fungsi pelayanan publik kepada masyarakat. Karena itu pemerintah berkewajiban dan bertanggungjawab untuk memberikan pelayanan publik yang baik dan professional, namun pelayanan publik yang diberikan oleh penyelenggara pelayanan publik di rasa masih belum maksimal, hal ini di tandai dengan masih banyaknya praktik-praktik Maladministrasi dan pengaduan dari masyarakat. Ombudsman Republik Indonesia yang dibentuk dan disahkan dalam Undang-Undang Nomor 37 Tahun 2008 Tentang Ombudsman Republik Indonesia, yang memiliki tugas dan fungsi untuk mengawal proses pelayanan publik yang efisien, efektif, dan terlepas dari kolusi, korupsi, dan nepotisme (KKN). Selain itu Ombudsman juga memiliki wewenang dalam menyelesaikan sengketa pelayanan publik dengan cara mediasi, konsiliasi dan ajudikasi khusus atau ganti rugi yang dapat di putus oleh Ombudsman. Kenyataannya Ombudsman hanya mampu memberikan rekomendasi kepada terlapor, untuk tindakan selanjutnya tergantung dari itikad baik terlapor, karna rekomendasi yang di berikan oleh Ombudsman tidak bersifat mengikat. Selain itu terdapat ketidak relevasian antara Undang-Undang Pelayanan Publik dan Undang-Undang Ombudsman sehingga perlu adanya pembaharuan dalam kedua Undang-Undang tersebut, dan perlu di atur lebih lanjut terkait Peraturan Presiden Tentang mekanisme dan tata cara pembayaran ganti rugi ajudikasi khusus.Kata kunci: ajudikasi khusus; ombudsman; pelayanan publik; urgensi. ABSTRACTThe government is essentially carrying out the function of public services to the community. Therefore the government is obliged and responsible to provide good and professional public services. However, the public services provided by the public service providers are felt still not optimal, this is marked by the many practices of maladministration and complaints from the community. The Ombudsman of the Republic Indonesia which was formed and approved in UUD (Indonesian constitution) Number 37 of 2008 concerning of the Ombudsman of the Republic Indonesia, which has the duty and function to oversee the process of public services that is efficient, effective, and free from collusion, corruption and nepotism. In addition, the Ombudsman also has the authority to resolve public service disputes by means of mediation, conciliation and special adjudication or compensation that can be decided by the Ombudsman. In reality the Ombudsman is only able to provide recommendations to the reported, for further action depends on the reported good faith, because the recommendations given by the Ombudsman are not binding. In addition, there is an irrelevance between the Public Service Act and the Ombudsman Law, so there is a need for reforms in both of these Laws, and it needs a renewal to the both of the Act, and also needs to be regulated further related to the Presidential Regulation concerning the mechanism and procedures for paying special adjudication compensation.Keywords: ombudsman; public services; special adjudication; urgency.

Academic Librarianship and Burnout

2017 ◽  
pp. 72-89
Keyword(s):  
Customer Service ◽  
Emotional Labor ◽  
Public Services ◽  
Academic Librarians ◽  
Bibliographic Instruction ◽  
Administrative Positions ◽  
Professional Literature ◽  
Academic Librarianship ◽  
Work Done ◽  
Technical Services

Given the emotionally laden work done by academic librarians, and given what the book has established so far on emotional labor and its contribution to emotional exhaustion, which in turn contributes to burnout, it should come as no surprise that academic librarians seem quite prone to burnout. This chapter explores the phenomenon of burnout among academic librarians, looking at the issue from three perspectives: a public services perspective; a technical services perspective; and a managerial/administrative perspective. It draws comparisons between front-of-house (FOH) and back-of-house (BOH) employees in the hospitality industry and the work of librarianship, given its customer service orientation. It draws on the professional literature for causes of burnout in librarianship. This chapter highlights the strong emphasis that has been placed on burnout research in bibliographic instruction librarians while criticizing the lack of research on technical services positions and managers/administrators, underlining the need for more research regarding public services positions that aren't tied to instruction, technical services positions, and managerial/administrative positions.

scholarly journals The Benefits of Application of Lebak Kita Application to Reach A Smart City of Lebak Regency

2020 ◽  
Vol 8 (6) ◽  
Author(s):  
Enjang Pera Irawan
Keyword(s):  
Public Relations ◽  
Smart City ◽  
Qualitative Method ◽  
Public Services ◽  
Service System ◽  
Participatory Development ◽  
Government Agencies ◽  
Efficient Manner ◽  
The Public ◽  
Source Of Information

This study is entitled the benefits of application of lebak kita application to reach a smart city of lebak REGENCY. The purpose of this research is to find out and analyze the benefits to be obtained by the Lebak Government when applying digital applications. This research is expected to be one source of information and evaluation material for the Lebak Government in utilizing a digital application to support the realization of smart city. The supporting concepts and theories in this research were Government Public Relations, Smart City, Digital Applications, and Public Services. The method used in this study was a descriptive qualitative method, in which researchers described the benefits of the mobile-based Lebak Kita application. Based on the results of the study, the researchers concluded that the benefits of the application of Lebak Kita were; 1) facilitating the distribution of information to the public in an efective and efficient manner, 2) facilitating people's accessibility in getting the information needed, 3) realizing services for the community in a sustainable (continuous) manner, based on the characteristics of digital applications that are relatively easily accessed anytime and anywhere, 4) supporting the service system with the principle of technicality, namely with the Lebak Kita application, it will guarantee fast and precise service, 5) realizing the principle of profitability in government agencies, namely effective and efficient services, 6) realizing the principle of accountability (can be accounted for), 7) creating participatory development.

scholarly journals Marginalising co-operation? A discursive analysis of media reporting on the Co-operative Bank

Organization ◽  
2018 ◽  
Vol 25 (6) ◽  
pp. 794-811
Author(s):  
Anita Mangan ◽  
Aidan Byrne
Keyword(s):  
Public Relations ◽  
Customer Service ◽  
Financial Reporting ◽  
Media Coverage ◽  
Political Values ◽  
The Public ◽  
Media Hegemony ◽  
High Street ◽  
The Media ◽  
The Uk

Recently there has been renewed academic interest in co-operatives. In contrast, media accounts of co-operatives are relatively scarce, particularly, in the United Kingdom, where business reporting usually focuses on capitalist narratives, with alternatives routinely marginalised until a scandal pushes them into the public eye. This article analyses media coverage of the United Kingdom’s Co-operative Bank (2011–2015), tracing its transformation from an unremarkable presence on the UK high street to preferred bidder for Lloyds Bank branches and its subsequent near collapse. The article charts changes in reporting and media interest in the bank through five discursive frames: member and customer service; standard financial reporting; human interest, personality-driven journalism; the public relations machine; and political coverage. Our analysis discusses three points: the politicisation of the story through covert and overt political values; simplification and sensationalism; and media hegemony. We argue that although moments of crisis provide an opening for re-evaluating the dominant reporting model, established frames tend to reassert themselves as a story develops. This produces good copy that reflects the interests of the publishers but does not extend understanding of co-operative organisations. Thus, the article identifies the role of the media in delegitimising organisations with alternative governance structures, thereby promoting ideological and economic conformity.

scholarly journals Principal Management Concepts in Greek Public Sector: Part I – The Common Assessment Framework

2018 ◽  
Vol 9 (1) ◽  
pp. 49-64
Author(s):  
Ioannis Papalazarou ◽  
Giannis T. Tsoulfas
Keyword(s):  
Public Sector ◽  
Customer Service ◽  
Public Services ◽  
Assessment Framework ◽  
Total Quality ◽  
The Public ◽  
Management Concepts ◽  
Challenging Tasks ◽  
The Common ◽  
Modern Era

Abstract In the modern era of internationalization, interconnection and rapid technological changes the obligation of the public sector to provide the best possible services to citizens have become challenging tasks. The incorporation of Total Quality Management principles and tools in public services can prove to be decisive given that they contribute to the improvement of the services provided, offer better customer service, help in understanding how the agency is organised and operates, as well as contribute in changing the attitude of employees towards the adoption of a quality culture. Since the mid-00’s, several programmes have been implemented in Greece in order to improve the quality of public services which was, up to that point, dictated only by the need to consolidate relative EU financial resources. This paper is the first part of a study about the application of principal management concepts in Greek public sector since year 2004 when Law 3230/2004 was introduced. In particular it tries to record and assess the experience of the implementation of the “Common Assessment Framework” in Greek public services. Towards this end, the views and opinions of experts from the public sector are analysed with the use of interviews and questionnaires.

“All in a Garden Green”: Shakespeare's Staging of Garden Imagery

2019 ◽  
Vol 26 (2) ◽  
pp. 227-252
Author(s):  
Deborah Solomon
Keyword(s):  
Early Modern ◽  
Literary Tradition ◽  
The Public ◽  
The World ◽  
Audience Interaction ◽  
The Many ◽  
Green World

This essay draws attention to the surprising lack of scholarship on the staging of garden scenes in Shakespeare's oeuvre. In particular, it explores how garden scenes promote collaborative acts of audience agency and present new renditions of the familiar early modern contrast between the public and the private. Too often the mention of Shakespeare's gardens calls to mind literal rather than literary interpretations: the work of garden enthusiasts like Henry Ellacombe, Eleanour Sinclair Rohde, and Caroline Spurgeon, who present their copious gatherings of plant and flower references as proof that Shakespeare was a garden lover, or the many “Shakespeare Gardens” around the world, bringing to life such lists of plant references. This essay instead seeks to locate Shakespeare's garden imagery within a literary tradition more complex than these literalizations of Shakespeare's “flowers” would suggest. To stage a garden during the sixteenth and seventeenth centuries signified much more than a personal affinity for the green world; it served as a way of engaging time-honored literary comparisons between poetic forms, methods of audience interaction, and types of media. Through its metaphoric evocation of the commonplace tradition, in which flowers double as textual cuttings to be picked, revised, judged, and displayed, the staged garden offered a way to dramatize the tensions produced by creative practices involving collaborative composition and audience agency.

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