BGSU - Firelands College

Author(s):  
Patricia A. Antonelli

Instruction and reference services are pivotal as well as intertwined functions of the BGSU Firelands Library. In addition to promoting a relaxed and inviting attitude toward the library, the librarians strive to keep instruction fresh and current. Instruction is often a students’ first introduction to the wealth of information available through an academic library. It further encourages them to come to the library often and take advantage of its reference services as well as its computer work stations and study accommodations - carrels, roundtables, sofa groupings, and study room. The librarians aspire to keep abreast of the new and innovative approaches to delivering both instruction and reference services in ways that efficiently and effectively meet student needs.

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Paula R. Dempsey

Purpose The purpose of this study is to learn what factors liaison librarians in academic research libraries consider in determining whether to refer chat reference patrons to subject specialists. Design/methodology/approach Subject specialists were asked what policies guided their decisions to refer to a specialist and then assessed unreferred chat session transcripts both within and outside their specializations to determine need for a referral. Findings Few respondents were guided by formal policies. Contrary to an initial hypothesis, subject area was not a key factor in referring chat. A broader set of criteria included reference interviewing, provision of relevant resources and information literacy instruction. Respondents valued both the depth that subject specialists can provide to reference interactions and the ability of a skilled generalist to support information literacy. Research limitations/implications Findings are most applicable to large, public doctoral universities with liaison librarian programs. Assignment of respondents to subject specialist categories was complicated by their broad range of background and expertise. Practical implications The study contributes new understanding of referrals to subject specialists who have potential to guide development of formal referral policies in academic library virtual reference services. Originality/value The study is the first empirical examination of chat reference referral decisions.


2017 ◽  
Vol 12 (1) ◽  
pp. 50 ◽  
Author(s):  
John Carey ◽  
Ajatshatru Pathak

Abstract Objective – The purpose of this study was to examine the reference service mode preferences of community college (two-year) and four-year college students. Methods – The researchers administered a paper-based, face-to-face questionnaire at two institutions within the City University of New York system: Hunter College, a senior college, and Queensborough Community College, a two-year institution. During the summer of 2015, the researchers surveyed 79 participants, asking them to identify their most and least preferred mediums for accessing library reference services. Results – Nearly 75% of respondents expressed a preference for face-to-face reference, while only about 18% preferred remote reference services (online chat, e-mail, text message, and telephone). Close to 84% of the participants cited remote reference services as their least preferred modes and slightly more than 10% said this of face-to-face. The data reveal a widespread popularity of face-to-face reference service among all types of participants regardless of institutional affiliation, age, gender, academic level, field of study, and race or ethnicity. Conclusion – This study suggests that given the opportunity academic library users will utilize face-to-face reference service for assistance with research assignments. Academic libraries at both two-year and four-year institutions might consider assessing user views on reference modes and targeting support toward services that align with patron preferences.


2021 ◽  
Vol 82 (3) ◽  
pp. 106
Author(s):  
Marie L. Radford ◽  
Laura Costello ◽  
Kaitlin Montague

In March 2020, academic libraries across the United States closed and sent everyone home, some destined to not reopen for months. University offices closed. Classes were moved online. Suddenly, librarians and staff pivoted to working from home and to all remote services, without time for planning logistics or training. To study the impact of this extraordinary and sweeping transition on virtual reference services (VRS), we conducted a major study of academic library responses to the pandemic that focused on librarian perceptions of how services and relationships with users morphed during this COVID-19 year.Academic librarians rallied to our call, and we collected a total of 300 responses to two longitudinal surveys launched at key points during the pandemic. Data collection focused on two phases in 2020: 1) shutdown and immediate aftermath (mid-March to July), and 2) fall ramp up and into the semester (August to December). Via Zoom, we also interviewed 28 academic librarian leaders (e.g., heads of reference and/or VRS, associate directors for User Services) from September to November. Surveys and interviews centered on adaptations and innovations to reference services, especially VRS and perceptions of changes in user interactions.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Abdoulaye Kaba

PurposeThe purpose of this case study is to assess and compare the performance of an academic library, in the United Arab Emirates (UAE), before and during the coronavirus disease 2019 (COVID-19) pandemic.Design/methodology/approachThe study is based on data collected from the library management system, usage reports of online databases, and monthly reports and archives to evaluate and assess library performance in managerial activities, collection development, collection treatment, collection circulation, usage of digital resources, quality control, reference services and information literacy activities. Frequency distributions and non-parametric tests were used in identifying differences and testing hypotheses.FindingsThe study found that library performance before the COVID-19 pandemic outperformed library performance during the pandemic in collection development, collection treatment, collection circulation, access and use of digital resources, quality control and information literacy. On the other hand, the library demonstrated higher performance in managerial activities and reference services during the COVID-19 pandemic than that of before the pandemic period. Interestingly, the analysis of the Wilcoxon signed-ranks test revealed statistically no significant difference in the library performance before and during the COVID-19 pandemic. The results supported all the eight hypotheses stated in this study.Research limitations/implicationsThis is a case study based on data collected from an academic library in the UAE before and during the COVID-19 pandemic. The findings may not be generalized and may differ if more data are analyzed from many academic libraries.Practical implicationsCOVID-19 pandemic is a turning point for library managers to increase the number of digital resources and services, to ensure that library staff are equipped with essential and up-to-date information and communication technology (ICT) skills and knowledge, to ensure that library users are equipped with essential and up-to-date information literacy skills and knowledge. These will enable them to satisfy users' information needs and ensure library operation in disasters and crisis periods.Originality/valueThis is one of the few studies conducted in the Gulf Cooperation Council (GCC) countries to evaluate library performance before and during COVID-19 pandemic. The findings of the study could be an important reference in understanding how libraries responded to COVID-19 pandemic in the Middle East. The results of the study may contribute to the provision of digital resources and services during the pandemic and disasters in the UAE and the Arab world.


Author(s):  
Sylvia A. Ogola ◽  
Japhet Otike

Marketing of library services varies from one environment to another. This chapter discusses the kind of strategies that a librarian manning a university library in Africa needs to come up with to realize a successful marketing programme. The limited resources and an adverse working environment characteristic of the African situation are highlighted. It is observed that a successful marketer is one who has the right personal qualities, sensitive to the needs of the users, knowledgeable about the product, and promoting it with passion. The chapter also looks at issues that affect the marketing capabilities of academic libraries in Africa. It concludes that academic libraries in Africa have very tight budgets, and most cannot afford to earmark any funds towards marketing their services. The chapter is significant in that not much literature is available for marketing of academic libraries in an African setting, and it provides some solutions that can be applied without extra funding. Students in Africa rely on mobile phones and social networking sites to communicate, and it is recommended that the use of social media for marketing can be very effective in Africa today


2006 ◽  
Vol 1 (1) ◽  
pp. 96
Author(s):  
Gill Needham

A review of: Ward, David. “Why Users Choose Chat: A Survey of Behavior and Motivations.” Internet Reference Services Quarterly 10.1 (2005): 29-46. Objective – To investigate reasons why undergraduate and postgraduate students choose to use chat reference services and their satisfaction with the experience. Design – User survey. Setting – Large academic library in the United States. Subjects – A total of 341 library users took part in the survey. Of these, 79 were graduate students, 215 undergraduates, 21 staff, 5 alumni and 21 members of the public. Method – A user survey form was posted on the library website for a period of one month (March 2003). Users of the chat reference service received an automatic closing message asking them to complete the survey. Responses were fed into a database to be analysed by the research staff. Additional data was also gathered about the behaviour of all users of the chat service during that period – both responders and non-responders. Main results – The most popular reason for choosing to use a chat service was the desire for a speedy response, followed by ‘distance from the library’. Responders chose to use chat to ask a range of different kinds of questions. Nearly half (45%) were looking for a specific resource and 23% were seeking help at the beginning of their research. There were notable differences between undergraduate and graduate students. Twice as many undergraduates as graduates used the service to help them get started on their research. Graduates were three times as likely as undergraduates to be using the service to address technical problems they were having with the website. Overall satisfaction with the service was extremely high, with 77.5% rating it 5 out of 5 and 94.5% giving it 4 or 5 out of 5. Conclusion – Chat reference services are popular with users primarily because they are quick and convenient. However, users expect that these services will be able to deal with all types of questions, including help with research. This challenges an assumption by library staff that the medium is only suitable for short factual enquiries and general questions about library services. It is suggested that a detailed analysis of the chat transcripts from this period could provide a valuable addendum to the survey results.


2018 ◽  
Vol 13 (4) ◽  
pp. 108-110
Author(s):  
Judith Logan

A Review of: Soria, K. M., Fransen, J., & Nackerud, S. (2017). The impact of academic library resources on undergraduates’ degree completion. College & Research Libraries, 78(6), 812–823. https://doi.org/10.5860/crl.78.6.812 Abstract Objective – The researchers sought to measure the effect of accessing library resources on academic retention and graduation after four years while accounting for external factors that may influence academic outcomes. Design – Quasi-experimental observational study. Setting – A large public university in the Midwestern United States of America. Subjects – 5,368 first-year, non-transfer undergraduates; an entire freshman class. Methods – Using already collected student and library records data, the researchers grouped the population into those that had accessed one of five library resources at least once (treatment) and those who had not (control). The five treatment variables studied were circulation use, electronic resource or website access, library computer workstation logins, enrollment in open registration or course-embedded library instruction, and use of two reference services (online chat and peer research consultations). The researchers then performed a series of propensity score matching and regression analyses to compare the treatment and control groups’ outcome measures—graduation or continued enrollment after four years. These statistical models controlled for ten covariate measures that included SAT scores, first generation status, on campus residency, college of enrollment (e.g., business, engineering, education, biological sciences, design, or food, agriculture, and natural sciences), and demographic profiles. The regressions included subset analyses of the treatment group to determine if some treatment variables were associated with better outcomes than others. Main Results – The researchers found that students in the treatment group (n = 4,415) were 1.441 times more likely to graduate and 1.389 times more likely to still be enrolled after four years than those in the control group (n = 953). Both results were statistically significant at p < 0.01 and p < 0.001 respectively. The subset regression analyses revealed that accessing an electronic resource at least once was associated with the best graduation odds at 1.924 times (p < 0.001) and the best continued enrollment odds at 1.450 times (p < 0.001). Students who had accessed computer workstations and either of the two reference services studied were no more likely to have graduated or still been enrolled after four years than those who had not (p < 0.001 and p < 0.05). Conclusion – Accessing library services during the first year of university is associated with improved academic outcomes after four years. More research is needed to accurately measure this impact for methodological reasons. Libraries should document contact with students as much as possible for later assessment.


2017 ◽  
Vol 57 (5) ◽  
pp. 481-499 ◽  
Author(s):  
Stephanie Margolin ◽  
Jennifer Poggiali

Author(s):  
Saiful Farik Mat Yatin ◽  
Nazatul Fida Kanan ◽  
Syafiqah Kamarudin ◽  
Zuhra Zainuddin

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