Writing to Meet Your Match

2013 ◽  
pp. 210-234
Author(s):  
Christyne Berzsenyi
Keyword(s):  
Impression Management ◽  
Management Strategies ◽  
Internet Dating ◽  
Written Text ◽  
Self Reflection ◽  
Face To Face ◽  
Positive Attitudes ◽  
Study Participants

After ten years, Internet dating has become mainstreamed with members producing and consuming a great deal of written text before meeting face-to-face. Through a twenty-one-prompt questionnaire and follow up interviews, four case study participants describe their efforts at self-reflection, self-representation, and interaction with other members. The following chapter analyzes email questionnaire responses and interview excerpts that discuss each participant’s perceptions of the rhetorical process of writing profiles, interpreting others’ profiles, and exchanging emails to facilitate courtship. In addition, this chapter analyzes the discourse of participants’ self-presentations in comparison with their reported self-perceptions and impression management strategies. Findings suggest that more effective members composed their e-texts after a methodical process of understanding the communication genre, the expectations and behaviors of their target audiences, and their own relationship objectives. Further, participants with greater experience with cyber dating have more positive experiences, which led to positive attitudes and greater satisfaction with e-dating.

What Matters to South African Bank Customers? A Case Study of four Main South African Banks

2015 ◽  
Vol 6 (1and2) ◽  
Author(s):  
Kingstone Mutsonziwa
Keyword(s):  
Customer Satisfaction ◽  
South African ◽  
Language Usage ◽  
Face To Face ◽  
Bank Resolution ◽  
African Context ◽  
Key Drivers ◽  
Investment Advice

This paper is a follow-up article based on the first article titled Customers speak for themselves: A case of Customer Satisfaction in the four Main South African Banks. Customer satisfaction within the banking industry is very important in the South African context. Although banks are trying their best to give their customers the best service, it is important to continuously measure customer satisfaction and identify service attributes that contribute to overall customer satisfaction for the banks. The data used in the analysis is based on a quantitative survey of 500 randomly selected customers in Pretoria, Johannesburg, Durban and Cape Town were interviewed using a face to face methodology. The key drivers of overall customer satisfaction based on regression analysis for the different banks were helpfulness and innovativeness (ABSA), helpfulness, innovativeness of the bank, resolution of problems and investment advice (FNB), language usage and friendliness of service consultants (Nedbank), innovativeness of the bank, investment advice and use of language (Standard bank). These attributes were important to the overall customer satisfaction and need to be closely monitored by the management of these banks.

scholarly journals Design for learning – a case study of blended learning in a science unit

F1000Research ◽  
2015 ◽  
Vol 4 ◽  
pp. 898
Author(s):  
Roslyn Gleadow ◽  
Barbara Macfarlan
Keyword(s):  
Blended Learning ◽  
Teaching And Learning ◽  
Scientific Practice ◽  
Learning Experience ◽  
Science Students ◽  
Face To Face ◽  
Design For Learning ◽  
Learning Management

Making material available through learning management systems is standard practice in most universities, but this is generally seen as an adjunct to the ‘real’ teaching, that takes place in face-to-face classes. Lecture attendance is poor, and it is becoming increasingly difficult to engage students, both in the material being taught and campus life. This paper describes the redevelopment of a large course in scientific practice and communication that is compulsory for all science students studying at our Melbourne and Malaysian campuses, or by distance education. Working with an educational designer, a blended learning methodology was developed, converting the environment provided by the learning management system into a teaching space, rather than a filing system. To ensure focus, topics are clustered into themes with a ‘question of the week’, a pre-class stimulus and follow up activities. The content of the course did not change, but by restructuring the delivery using educationally relevant design techniques, the content was contextualised resulting in an integrated learning experience. Students are more engaged intellectually, and lecture attendance has improved. The approach we describe here is a simple and effective approach to bringing this university’s teaching and learning into the 21st century.

scholarly journals University ESL Instructors’ Reflections on the Use of Blended Learning in their Classrooms

2021 ◽  
Vol 2 (1) ◽  
pp. 25-35
Author(s):  
Said Ibrahim ◽  
Fauziah Ismail
Keyword(s):  
Blended Learning ◽  
English Language ◽  
Technological Infrastructure ◽  
Face To Face ◽  
Mixed Methods Case Study ◽  
Positive Attitudes ◽  
Attitudes Towards Technology ◽  
Language Classrooms ◽  
Face To Face Instruction

Blended learning has been adopted in many universities worldwide since it combines the advantages of both online learning and face to face instruction. In this paper, the researcher reports on the quantitative segment of a mixed-methods case study that was conducted in a public university in Malaysia with the aim of investigating the ESL instructors’ reflections on the implementation of blended learning in their English language classrooms. More specifically, the researcher was interested in identifying the factors that enhance the implementation of blended learning and the challenges that seem to hinder an effective blended learning environment.   The quantitative data of the study were collected by a survey questionnaire, which was distributed to at least 30 English language instructors. Nineteen instructors responded to the questionnaire, and the data were analyzed by descriptive statistics via the statistical package for social science (SPSS). Findings show that while experience with technology and positive attitudes towards technology were identified as main factors enhancing the implementation of blended learning; workload and technological infrastructure were found to be the major challenges. The study signifies the need to address technology and workload related issues in order to effectively implement blended learning to promote ELT at tertiary level.  

scholarly journals Impression Management in Financial Reporting: Evidence on Management Commentary

2020 ◽  
pp. 1-13
Author(s):  
Elzbieta JAWORSKA ◽  
Grzegorz BUCIOR
Keyword(s):  
Impression Management ◽  
Financial Reporting ◽  
Management Strategies ◽  
Case Study Research ◽  
Financial Information ◽  
Study Research ◽  
Management Commentary

The purpose of this paper is to present issues of employing impression management strategies in business reports (management commentaries) for the sake of shaping the perception, opinions and decisions of stakeholders in the analyzed enterprises. The methods used to achieve the aim of the article involved: (a) analysis of the literature, (b) case study research. The paper focuses on the management commentary (business report), which is a source of financial and non-financial information about the company.

scholarly journals Plasma Leptin and Blood Pressure Progression in Blacks

Hypertension ◽  
2021 ◽  
Author(s):  
Arnaud D. Kaze ◽  
Solomon K. Musani ◽  
Aurelian Bidulescu ◽  
Adolfo Correa ◽  
Alain G. Bertoni ◽  
...  
Keyword(s):  
Blood Pressure ◽  
Management Strategies ◽  
Incident Hypertension ◽  
Adjusted Risk ◽  
Hypertension Prevention ◽  
Heart Study ◽  
Study Participants ◽  
Plasma Leptin ◽  
Risk Ratios

Data on the relation of plasma leptin with blood pressure (BP) progression among Blacks are scant. We evaluated the association of plasma leptin levels with BP progression and incident hypertension among Blacks. We analyzed a total of 1190 Jackson Heart Study participants without hypertension at baseline (2000–2004) who attended ≥1 follow-up visit (2005–2008 or 2009–2013). Modified Poisson regression was used to generate multivariable-adjusted risk ratios (RRs) and 95% CIs for BP progression (an increase by ≥1 BP category) and incident hypertension (BP ≥130/80 or use of antihypertensive medication). Of the 1190 participants, 64.1% were women (n=763), mean age was 48 (SD: 12) years. Over a median of 7 years, 71.3% progressed to a higher BP category (n=848) and 64.6% developed hypertension (n=769). After adjusting for confounders, each SD increment in log-leptin was associated with higher risks of BP progression (RR, 1.10 [95% CI, 1.03–1.18], P =0.007) and incident hypertension (RR, 1.14 [95% CI, 1.05–1.23], P =0.002). Compared with those in the lowest leptin quartile, participants in the highest quartile had significantly higher risks of BP progression (RR, 1.27 [95% CI, 1.05–1.54], P trend =0.007) and incident hypertension (RR, 1.32 [95% CI, 1.07–1.64], Ptrend=0.010). These associations were consistent across multiple BP classifications. Our findings from a large cohort of Blacks support the notion that plasma leptin concentrations may help identify an at-risk population that could be targeted for hypertension prevention and management strategies in future studies.

scholarly journals Navigating the Tavern: Digitally-Mediated Connections and Relationship Persistence in Bar Settings

2020 ◽  
Author(s):  
Matthew H. Rafalow ◽  
Britni L. Adams
Keyword(s):  
Impression Management ◽  
Management Strategies ◽  
Digital Technologies ◽  
Weak Ties ◽  
Face To Face ◽  
Shared History ◽  
Potential Partner ◽  
The Social ◽  
Communications Technologies ◽  
New Strategies

The widespread adoption of digital communications technologies has provided new avenues for social interaction to occur. We build on the sociological literature of fleeting encounters in bar settings to show how patrons’ use of these technologies augments the bar experience and shapes the social networks that may develop through interaction. Using seven gay, lesbian, and heterosexual bars located in Southern California as research sites, we describe how patrons invoke digital technologies as props to aid the impression management strategies used to facilitate new connections. Second, we demonstrate how these encounters are subject to greater relationship persistence as a result of the way these technologies are used to quickly create a shared history. We conclude by arguing that fleeting encounters are no longer connections that either persist or completely fade away after face-to-face interaction. Rather, they often persist through technology-mediated communications in ways that result in, at minimum, the development of weak ties. This greater relationship persistence can permit more opportunity to get to know a potential partner in digitally mediated settings like Facebook or via texting, but it could also require new strategies to evade interested others given this new lack of ephemerality and the influx of weak ties.

scholarly journals From a healthcare perspective: How to preserve person-centered care using video meetings to follow up with patients during the Covid-19 pandemic (Preprint)

2020 ◽  
Author(s):  
Line Silsand ◽  
Gro-Hilde Severinsen ◽  
Gro Berntsen
Keyword(s):  
Information Exchange ◽  
Healthcare Services ◽  
Cognitive Capacity ◽  
Healthcare Personnel ◽  
Healthcare Team ◽  
Main Mode ◽  
Face To Face ◽  
Rapid Transfer

BACKGROUND This study reports the experiences faced by a multi-disciplinary healthcare team (PACT), on shifting rapidly from face-to-face care to using video meetings(s) (VM) for clinical and collaborative services during the initial phase of the Covid-19 pandemic. PACT focuses on the transitional phase between hospital and primary care, for elderly patients in Northern Norway with complex and long-term needs (CLN). PACT emphasises the patient-centred care (PCC) approach whereby the sharing of power, and the patients ‘answer to “what matters to you?” drives care decisions. However, during the Covid-19 (novel coronavirus) pandemic VM was the only option for assessing, planning, coordinating, and performing treatment and care. This study explores how PACT managed to maintain PCC under these conditions. OBJECTIVE In this paper, we address the following research questions: How do we preserve a PCC focus for persons with CLN in care services, when VM becomes the main mode of clinical communication, due to social distancing measures during the Covid-19 pandemic? What are the challenges and possibilities for healthcare personnel in PACT when a rapid transfer from face-to-face care to video meetings is needed? METHODS This case study has a qualitative approach based on four semi-structured focus group interviews, from May and June 2020, with 18 PACT members and leaders. RESULTS From the case study, we learn that VMs are not a good solution for all persons with CLN. Healthcare personnel in PACT had divided opinions on the potential of using VM to preserve PCC for this heterogeneous patient group. Some found it difficult to digitally assess and communicate with patients with hearing disabilities and reduced cognitive capacity. Whereas others reported the opposite, namely that VM made it possible to include even the most fragile patients. The study outlines that using VM presented the opportunity for more efficient use of healthcare personnel, reduced travelling time for patients, and improved the information exchange between healthcare levels. This implied that integration of VM contributed to preservation of the PCC focus during the Covid-19 pandemic. There was an overall agreement in PACT that face-to-face care had to be the core foundation for a PCC approach, and VM was mainly useful to reinforce follow-up and coordination. CONCLUSIONS The rapid transfer from face-to-face care generated a need for time to practice and define guidelines for using the technology amongst the different healthcare actors. In addition, technical support to healthcare personnel and patients was important to highlight. Scaling up the use of VM made it important in defining overall agreements between the different healthcare organisations for rearranging healthcare services.

scholarly journals Participant Experiences in a Human Biomonitoring Study: Follow-Up Interviews with Participants of the Flemish Environment and Health Study

Toxics ◽  
2021 ◽  
Vol 9 (4) ◽  
pp. 69
Author(s):  
Bert Morrens ◽  
Hans Jonker ◽  
Elly Den Hond ◽  
Dries Coertjens ◽  
Ann Colles ◽  
...  
Keyword(s):  
Human Biomonitoring ◽  
Health Study ◽  
Small Scale ◽  
Ethical Considerations ◽  
Interactive Communication ◽  
Face To Face ◽  
Environment And Health ◽  
Tailored Approach ◽  
Study Participants

Communicating individual human biomonitoring results to study participants has been the subject of debate for some time. This debate is dominated by ethical considerations from a researchers’ perspective on whether or not to communicate, thereby overlooking more practice-based questions from a participants’ perspective on what and how to communicate. We conducted a small scale follow-up study based on eleven face-to-face interviews with mothers participating in the third cycle of the Flemish Environment and Health Study (FLEHS III 2012–2015) to investigate how they experienced and interpreted individual biomonitoring results. Key findings indicate that respondents were generally satisfied with participating in the biomonitoring study, but the report-back process especially lacked contextualized information and interactive communication options to better comprehend and cope with personal results. These findings also argue in favor of a more tailored approach in which report-back methods, formats and content are diversified according to the type of results and the preferences of participants. A reflexive research practice with active engagement in follow-up research is crucial to improve participants’ understanding and use of personal biomonitoring results.

Promoting Best Practice in General Practitioner Management of Osteoarthritis of the Hip and Knee: Arthritis and Musculoskeletal Quality Improvement (AMQuIP) Program

2007 ◽  
Vol 13 (2) ◽  
pp. 104 ◽  
Author(s):  
Kay Jones ◽  
Leon Piterman
Keyword(s):  
General Practitioner ◽  
Best Practice ◽  
Patient Management ◽  
Management Strategies ◽  
Practice Management ◽  
Management Systems ◽  
Face To Face ◽  
Evidence Based Guidelines ◽  
Breakthrough Series Collaborative

This paper reports on the outcomes of a pilot study to optimise general practitioner (GP) management of patients with osteoarthritis (OA) of the hip and knee by identifying gaps between their current practice and best practice. The Breakthrough Series collaborative methodology with several Plan-Do-Study-Act (PDSA) cycles was employed. Participants comprised two Victorian Divisions of General Practice (one rural, one metropolitan), 12 general practitioners/practices (GPs/practices), 10 patients per GP/practice. GPs/practices attended an orientation and three learning workshops and a videoconference. GPs/practices completed PDSA cycles between workshops and reported results at the workshops. GPs/practices reported use of guidelines, change in patient management and change in practice management/systems. All recruited patients completed the SF-12v2 Health survey and WOMAC Osteoarthritis Index questionnaire twice; nine patients participated in face-to-face interviews twice. Follow-up activities including focus groups and face-to-face interviews were held six months after the final workshop. All GPs/practices used the guidelines/key messages, introduced "new" management strategies to patients, and made positive changes to their practice management/systems. Patients reported positive changes and outcomes. There was little difference between rural and metropolitan results. By using a structured methodology and evidence-based guidelines/key messages, GPs can introduce new patient management strategies, and by identifying gaps in practice management/systems, positive change can be achieved.

scholarly journals How the Use of ICT can Contribute to a Misleading Picture of Conditions – A Five-Step Process

10.28945/2322 ◽  
2015 ◽  
Vol 10 ◽  
pp. 193-215
Author(s):  
Stefan Holgersson
Keyword(s):  
Decision Making ◽  
Impression Management ◽  
Management Strategies ◽  
Holistic Approach ◽  
Second Step ◽  
Step Process ◽  
Theoretical Contribution ◽  
The Third ◽  
Fourth Step

This paper contributes to the limited research on roles ICT can play in impression-management strategies and is based on case studies done in the Swedish Police. It also gives a theoretical contribution by adopting a holistic approach to explain how ICT can contribute to giving a misleading picture of conditions. Output generated by ICT has nowadays a central role in follow-up activities and decision-making. Even if this type of output, often in colourful, presentable, graphical arrangements, gives the impression of being accurate and reliable there is a risk of defective data quality. The phenomena can be described as a process divided into five steps. The first step is about how the data is generated and/or collected. The second step is linked to how the data is registered. The third step is about the output generated from the ICT-systems. The fourth step is how the output of ICT is selected for presentation. The fifth step concerns how output generated by ICT is interpreted. This paper shows that ICT can easily be used in impression-management strategies. For example, that personnel take shortcuts to affect the statistics rather than applying methods that may give the desired effects.

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