Communication and Collaboration in a Web 2.0 World

2014 ◽  
pp. 1-18
Author(s):  
F. Dianne Lux Wigand
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Future Research ◽  
Government Information ◽  
Web 2.0 Technologies ◽  
Public And Private ◽  
Government Organizations ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector

A recent paradigm shift, enabled by Web 2.0 technologies, represents a potential change from a static web presence for the delivery of government information and services to using collaborative web technologies to engage citizens and employees, enabling collaboration, fostering co-production, and encouraging transparency in government. Social media is creating new communication pathways among all stakeholders. The author examines two theoretical approaches to provide a perspective for understanding the adoption of social media and the changing relationships between government and citizens using Web 2.0 technologies. Research studies examining the adoption and use of social media by citizens and public and private sector organizations are presented. Examples of government initiatives adopting and using social media are explored. Challenges and barriers of using social media to achieve open government initiatives of participation and collaboration are examined. Recommendations for using social media to achieve government organizations' missions and to build relationships with citizens are offered. Future research directions are discussed.

Communication and Collaboration in a Web 2.0 World

2012 ◽  
pp. 1-18 ◽  
Author(s):  
F. Dianne Lux Wigand
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Future Research ◽  
Government Information ◽  
Web 2.0 Technologies ◽  
Public And Private ◽  
Government Organizations ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector

A recent paradigm shift, enabled by Web 2.0 technologies, represents a potential change from a static web presence for the delivery of government information and services to using collaborative web technologies to engage citizens and employees, enabling collaboration, fostering co-production, and encouraging transparency in government. Social media is creating new communication pathways among all stakeholders. The author examines two theoretical approaches to provide a perspective for understanding the adoption of social media and the changing relationships between government and citizens using Web 2.0 technologies. Research studies examining the adoption and use of social media by citizens and public and private sector organizations are presented. Examples of government initiatives adopting and using social media are explored. Challenges and barriers of using social media to achieve open government initiatives of participation and collaboration are examined. Recommendations for using social media to achieve government organizations’ missions and to build relationships with citizens are offered. Future research directions are discussed.

Social Media Applications Promote Constituent Involvement in Government Management

2020 ◽  
pp. 2347-2365 ◽  
Author(s):  
Gerald A. Merwin Jr. ◽  
J. Scott McDonald ◽  
John R. Bennett Jr. ◽  
Keith A. Merwin
Keyword(s):  
Social Media ◽  
Local Government ◽  
Local Governments ◽  
Future Research ◽  
Public And Private ◽  
The Social ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector ◽  
Media Applications

This chapter explores the use of social media applications by local governments to communicate with constituents and promote involvement in policy and project management activities. Although public and private sector organizations make different uses of social media (Halverson, Hauknes, Miles, & Røste, 2005), there are many ways for government and nonprofit entities to make use of Web 2.0 applications. The focus in this chapter is on local government and a variety of examples will be provided. Some local government agencies primarily provide information to constituents through the social media apps, while others solicit the input from citizens to expand involvement. Finally, suggestions for future research and uses will be discussed.

Social Media Applications Promote Constituent Involvement in Government Management

2016 ◽  
pp. 272-291
Author(s):  
Gerald A. Merwin Jr. ◽  
J. Scott McDonald ◽  
John R. Bennett Jr. ◽  
Keith A. Merwin
Keyword(s):  
Social Media ◽  
Local Government ◽  
Local Governments ◽  
Future Research ◽  
Public And Private ◽  
The Social ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector ◽  
Media Applications

This chapter explores the use of social media applications by local governments to communicate with constituents and promote involvement in policy and project management activities. Although public and private sector organizations make different uses of social media (Halverson, Hauknes, Miles, & Røste, 2005), there are many ways for government and nonprofit entities to make use of Web 2.0 applications. The focus in this chapter is on local government and a variety of examples will be provided. Some local government agencies primarily provide information to constituents through the social media apps, while others solicit the input from citizens to expand involvement. Finally, suggestions for future research and uses will be discussed.

The Role of Social Media as a Tool for Learning

2013 ◽  
pp. 18-38 ◽  
Author(s):  
Carole A. Bagley ◽  
William H. Creswell
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Virtual Worlds ◽  
Security And Privacy ◽  
Public And Private ◽  
Face To Face ◽  
Private Sector Organizations ◽  
Training Examples ◽  
Public And Private Sector ◽  
K 12

The use of Web 2.0 social media such as Wikipedia, YouTube, Facebook, Twitter, and virtual worlds is rapidly increasing and transformational modes of communication are emerging (Greenhow, Robelia & Hughes, 2009; Godwin, 2008; O’Reilly, 2005). Public and private sector organizations are faced with the challenges of adapting their communication practices to the rapidly changing demands of the social media environment that present risks to both information security and privacy, changes to long-established policies and organizational culture, and the rewards of deeper involvement and collaboration with users. As social media transforms communication within all organizations, its potential to transform learning is also becoming apparent. This chapter promotes a better understanding of the effects social media has on learning and the importance to learners and the learning process, with special emphasis on its effect when combining face-to-face and distance learning. The subtopic for this chapter, HCI for the Web 2.0 environment seen through a corporate training lens, is emphasized with education and training examples from corporate, K-12, university and government sectors.

scholarly journals Achieving adoption and effective usage of Web 2.0 among employees within Australian government organizations

2016 ◽  
Vol 18 (1) ◽  
pp. 41-63 ◽  
Author(s):  
Mohd Heikal Husin ◽  
Nina Evans ◽  
Gaye Deegan
Keyword(s):  
Social Media ◽  
Theoretical Model ◽  
Web 2.0 ◽  
Security Requirements ◽  
Government Employees ◽  
Web 2.0 Technologies ◽  
Content Type ◽  
Qualitative And Quantitative ◽  
Government Organizations ◽  
Management Technology

Purpose – Ensuring effective usage of Web 2.0 within government organisations is not as straightforward as it seems. The organisations should be aware of a number of issues when implementing Web 2.0 internally. This paper introduces a theoretical model that highlights the importance of management, technology and people issues influencing the level of Web 2.0 usage from an internal perspective. The purpose of this paper was to identify and explore these issues in a government context. Design/methodology/approach – This paper uses a mixed-method (qualitative and quantitative) analysis to identify the issues that should be focused on for achieving effective usage of Web 2.0 among government employees. A combination of interviews, surveys and usage data collected from two government organisations was used to gather the data. Findings – The main finding is that, a policy will act as an initial catalyst for culture change and effective usage of Web 2.0 technologies in a government environment. It was also found that it is important to develop an understanding among senior management about the motivation for their employees to utilise Web 2.0 internally. As a result, the proposed theoretical model could assist government organisations in developing effective adoption approaches through identifying their employees’ motivation to adopt Web 2.0 technologies and developing a suitable organisational social media policy. Research limitations/implications – There is the issue of the small number of both qualitative and quantitative respondents within the research. Such limitation is because the research relies solely on the voluntary participation of the employees. This limitation was coupled with the fact that both organisations had different security requirements that had affected the amount and level of feasible information that was accessible to the researchers. Practical implications – This paper extends the understanding of issues applicable to the adoption of Web 2.0 tools from a government organisations’ perspective. The developed theoretical model acts as an adoption guide for organisations to achieve effective Web2.0 tools usage. At the same time, this paper also examines related motivation aspects which higher management should consider while using a new social media or Web 2.0 platform internally. Originality/value – This paper highlights suitable overview approaches for organisations to consider in increasing adoption of Web 2.0 among their employees. This paper also provides an initial foray into identifying other complex issues that may exist within different government organisations in relation to internal technology usage.

Managing Employees’ Employability

2021 ◽  
pp. 278-296
Author(s):  
Jasmijn Van Harten ◽  
Brenda Vermeeren
Keyword(s):  
Public Sector ◽  
Future Research ◽  
Business Organizations ◽  
Public And Private ◽  
Research Attention ◽  
Research Findings ◽  
Private Sector Organizations ◽  
Policy Agendas ◽  
Public And Private Sector ◽  
Research And Policy

This chapter uses research findings and examples from practice to provide a state-of-the-art overview of public sector workers’ employability and its determinants and outcomes. Employability is attracting growing attention from both public and private sector organizations. However, scarce research attention has been paid to the importance and features of the employability of employees in public organizations. Scholars regard and study employability mostly as an issue for business organizations. This chapter demonstrates, among other things, that both in research and in practice, employability is predominantly treated in a generic, non-sector-specific way. This leads to a call for public sector-specific studies and comparative research across countries and sectors. The chapter ends with proposals for future research and policy agendas.

Messaging in the Malaysian Workplace: Communication, Social Media and Employee Wellbeing

2021 ◽  
pp. 1326365X2110485
Author(s):  
Norsyamihah Abdul Wahab ◽  
Nasya Bahfen
Keyword(s):  
Social Media ◽  
Middle Managers ◽  
Well Being ◽  
Workplace Communication ◽  
Kuala Lumpur ◽  
Public And Private ◽  
Social And Emotional ◽  
Private Sector Organizations ◽  
Public And Private Sector ◽  
The Impact

This article attempts to identify the impact of social media and new messaging processes on the well-being of Malaysian workers (specifically middle managers). It explores Malaysian workplace use of electronic communication methods and how managers view the impact of tablets, social networking apps and similar technologies on their social and emotional well-being, including their capacity to relate to and interact with other employees. In the Malaysian capital Kuala Lumpur, 27 middle managers were interviewed in five focus groups, with the middle managers representing various public and private sector organizations. The findings reveal that social media and e-mail dominate workplace communication among these Kuala Lumpur–based managers; emotional and mental health concerns (like pressure to be constantly available) for themselves and the people they managed motivated some middle managers to preference face-to-face interaction. This was particularly true of certain contexts, like when providing one-on-one feedback on performance. The past decade has seen the widespread and rapid adoption of social media, messaging and other communication technologies in the workplace. It is hoped that this study contributes to an understanding of the impact of this change on employee well-being in Malaysia.

“My World Has Expanded Even Though I'm Stuck at Home”: Experiences of Individuals With Amyotrophic Lateral Sclerosis Who Use Augmentative and Alternative Communication and Social Media

2015 ◽  
Vol 24 (4) ◽  
pp. 680-695 ◽  
Author(s):  
Jessica Caron ◽  
Janice Light
Keyword(s):  
Social Media ◽  
Amyotrophic Lateral Sclerosis ◽  
Augmentative And Alternative Communication ◽  
Future Research ◽  
Loss Of Function ◽  
Alternative Communication ◽  
Communication Modes ◽  
Communication Needs ◽  
Use Of Social Media ◽  
Lateral Sclerosis

PurposeThis study aimed to expand the current understanding of how persons with amyotrophic lateral sclerosis (pALS) use augmentative and alternative communication and social media to address their communication needs.MethodAn online focus group was used to investigate the experiences of 9 pALS who use augmentative and alternative communication and social media. Questions posed to the group related to (a) current use of social media, (b) advantages of social media, (c) barriers to independent use, (d) supports to independent use, and (e) recommendations for developers, policy makers, and other pALS.ResultsParticipants primarily reported that use of social media was a beneficial tool that provided increased communication opportunities, connections to communication partners, and networks of support. Specific results are discussed with reference to the research as well as implications for practice and recommendations for future research.ConclusionsAs individuals with ALS experience loss of function, some communication modes may no longer be viable. Providing access to different modes of communication, including social media, can allow independence, participation and better quality of life.

Significance of Job Attitudes and Motivation in Fostering Knowledge Sharing Behaviour Among Bank Personnel

2021 ◽  
Vol 20 (01) ◽  
pp. 2150003
Author(s):  
Muhammad Umar ◽  
Maqbool Hussain Sial ◽  
Syed Ahmad Ali
Keyword(s):  
Job Satisfaction ◽  
Knowledge Sharing ◽  
Job Involvement ◽  
Job Attitudes ◽  
Partial Least Square ◽  
Least Square ◽  
Future Research ◽  
Public And Private ◽  
Knowledge Intensive ◽  
Public And Private Sector

This research examines the association of job attitudes (i.e. job involvement, job satisfaction, and commitment) with knowledge sharing behaviour of bank personnel through behavioural antecedents (i.e. motivation, attitude, and intentions to share knowledge). The hypothesised relationships among job attitudes (excluding job involvement), behaviour antecedents, and knowledge sharing behaviour are significant and consistent. Notably, the association of job satisfaction with the motivation to share knowledge is insignificant. The survey results are based on data from a stratified multistage cluster sample of 316 public and private sector bank professionals from Pakistan, analyzed using Partial Least Square (PLS)-Structure Equation Modelling (SEM). The research provides a framework for theoretical and practical implications in knowledge-intensive organisations to foster knowledge sharing that increases individual as well as organisational productivity. The study paves the way for future research by including knowledge-oriented leadership, culture, trust, knowledge governance, and citizenship behaviour in the current framework for analysis in diverse geographical and demographical contexts.

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