scholarly journals Achieving adoption and effective usage of Web 2.0 among employees within Australian government organizations

2016 ◽  
Vol 18 (1) ◽  
pp. 41-63 ◽  
Author(s):  
Mohd Heikal Husin ◽  
Nina Evans ◽  
Gaye Deegan
Keyword(s):  
Social Media ◽  
Theoretical Model ◽  
Web 2.0 ◽  
Security Requirements ◽  
Government Employees ◽  
Web 2.0 Technologies ◽  
Content Type ◽  
Qualitative And Quantitative ◽  
Government Organizations ◽  
Management Technology

Purpose – Ensuring effective usage of Web 2.0 within government organisations is not as straightforward as it seems. The organisations should be aware of a number of issues when implementing Web 2.0 internally. This paper introduces a theoretical model that highlights the importance of management, technology and people issues influencing the level of Web 2.0 usage from an internal perspective. The purpose of this paper was to identify and explore these issues in a government context. Design/methodology/approach – This paper uses a mixed-method (qualitative and quantitative) analysis to identify the issues that should be focused on for achieving effective usage of Web 2.0 among government employees. A combination of interviews, surveys and usage data collected from two government organisations was used to gather the data. Findings – The main finding is that, a policy will act as an initial catalyst for culture change and effective usage of Web 2.0 technologies in a government environment. It was also found that it is important to develop an understanding among senior management about the motivation for their employees to utilise Web 2.0 internally. As a result, the proposed theoretical model could assist government organisations in developing effective adoption approaches through identifying their employees’ motivation to adopt Web 2.0 technologies and developing a suitable organisational social media policy. Research limitations/implications – There is the issue of the small number of both qualitative and quantitative respondents within the research. Such limitation is because the research relies solely on the voluntary participation of the employees. This limitation was coupled with the fact that both organisations had different security requirements that had affected the amount and level of feasible information that was accessible to the researchers. Practical implications – This paper extends the understanding of issues applicable to the adoption of Web 2.0 tools from a government organisations’ perspective. The developed theoretical model acts as an adoption guide for organisations to achieve effective Web2.0 tools usage. At the same time, this paper also examines related motivation aspects which higher management should consider while using a new social media or Web 2.0 platform internally. Originality/value – This paper highlights suitable overview approaches for organisations to consider in increasing adoption of Web 2.0 among their employees. This paper also provides an initial foray into identifying other complex issues that may exist within different government organisations in relation to internal technology usage.

Communication and Collaboration in a Web 2.0 World

2014 ◽  
pp. 1-18
Author(s):  
F. Dianne Lux Wigand
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Future Research ◽  
Government Information ◽  
Web 2.0 Technologies ◽  
Public And Private ◽  
Government Organizations ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector

A recent paradigm shift, enabled by Web 2.0 technologies, represents a potential change from a static web presence for the delivery of government information and services to using collaborative web technologies to engage citizens and employees, enabling collaboration, fostering co-production, and encouraging transparency in government. Social media is creating new communication pathways among all stakeholders. The author examines two theoretical approaches to provide a perspective for understanding the adoption of social media and the changing relationships between government and citizens using Web 2.0 technologies. Research studies examining the adoption and use of social media by citizens and public and private sector organizations are presented. Examples of government initiatives adopting and using social media are explored. Challenges and barriers of using social media to achieve open government initiatives of participation and collaboration are examined. Recommendations for using social media to achieve government organizations' missions and to build relationships with citizens are offered. Future research directions are discussed.

Open innovation using Web 2.0 technologies

2015 ◽  
Vol 28 (4) ◽  
pp. 595-607 ◽  
Author(s):  
Hatem Bugshan
Keyword(s):  
Social Media ◽  
Social Interaction ◽  
Web 2.0 ◽  
Empirical Research ◽  
Online Communities ◽  
Open Innovation ◽  
New Product ◽  
Web 2.0 Technologies ◽  
Content Type ◽  
External Sources

Purpose – The internal resources of a firm should not be regarded as the only source of innovation; organizations need to look at the external sources which can contribute greatly. This can happen through the recent development in technologies and the emergence of social media; such advancements have empowered consumers to have social interaction with their peers in online communities. As a source of generation of innovative ideas, company-based communities have not received enough attention, although they are strong drivers for co-creation of value by customers. Easy online communication channels, facilitated through online communities, have developed open innovation as an attractive means of customer involvement in value creation. However, literature in this area is devoid of empirical research on the way consumers can participate in open innovation communities using Web 2.0 technologies. The paper aims to discuss these issues. Design/methodology/approach – This paper, therefore, looks at the opportunities offered by social media to firms for open innovation in the context of new product development (NPD). The study is based on social support theory and the concept of social media generating open innovation; a model for the research has thus been proposed. The model has been tested using partial least square through an online questionnaire. Findings – The results indicate that social media is a cost-efficient way for firms to look at external sources of innovation, specifically in NPD. Online communities, developed specifically for new products, can support the innovation process for the business sector. The paper discusses the results of this empirical research and has some practical implications for practitioners in this field. Originality/value – The study indicate that social media empower individuals to come online, get involved in social interaction and share their experiences about a new product with other peers in the network. Social media and informational support, as social capital of online communities, both have influence on participation of individuals in the online communities of open innovation for NPD.

Communication and Collaboration in a Web 2.0 World

2012 ◽  
pp. 1-18 ◽  
Author(s):  
F. Dianne Lux Wigand
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Future Research ◽  
Government Information ◽  
Web 2.0 Technologies ◽  
Public And Private ◽  
Government Organizations ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector

A recent paradigm shift, enabled by Web 2.0 technologies, represents a potential change from a static web presence for the delivery of government information and services to using collaborative web technologies to engage citizens and employees, enabling collaboration, fostering co-production, and encouraging transparency in government. Social media is creating new communication pathways among all stakeholders. The author examines two theoretical approaches to provide a perspective for understanding the adoption of social media and the changing relationships between government and citizens using Web 2.0 technologies. Research studies examining the adoption and use of social media by citizens and public and private sector organizations are presented. Examples of government initiatives adopting and using social media are explored. Challenges and barriers of using social media to achieve open government initiatives of participation and collaboration are examined. Recommendations for using social media to achieve government organizations’ missions and to build relationships with citizens are offered. Future research directions are discussed.

Implementing Web 2.0 tools in organisations

2014 ◽  
Vol 21 (1) ◽  
pp. 2-5 ◽  
Author(s):  
Gavin James Baxter
Keyword(s):  
Communities Of Practice ◽  
Web 2.0 ◽  
Empirical Studies ◽  
Work Place ◽  
Special Issue ◽  
Web 2.0 Technologies ◽  
Web 2.0 Tools ◽  
Content Type ◽  
Organisational Factors ◽  
The Impact

Purpose – This special issue aims to increase the awareness of the organisational factors that enterprises must reflect on and address when introducing Web 2.0 technologies into their organisations. In contrast to empirical studies that review the impact of Web 2.0 technologies in organisations in terms of how they might support knowledge sharing or communities of practice, this special issue intends to identify the salient criteria that management practitioners must address to assist in the implementation of Web 2.0 technologies in the work place. Design/methodology/approach – This special issue aims to increase the awareness of the organisational factors that enterprises must reflect on and address when introducing Web 2.0 technologies into their organisations. In contrast to empirical studies that review the impact of Web 2.0 technologies in organisations in terms of how they might support knowledge sharing or communities of practice, this special issue intends to identify the salient criteria that management practitioners must address to assist in the implementation of Web 2.0 technologies in the work place. Findings – One of the principal findings that have emerged from this special issue is that it indicates the importance of reviewing social and cultural factors in organisations when introducing Web 2.0 technologies in the work place. In addition to assessing technical issues that might impact on the implementation of Web 2.0 technologies in organisations this special issue also explores subject matters such as the dilemma of whether a top-down or a bottom-up approach is more effective towards engaging staff in the adoption of Web 2.0 tools at work. Originality/value – The research presented in this special issue provides an important academic contribution towards an area that is, at present, under researched namely, whether there is a structured approach that can be universally applied by organisations when internally implementing Web 2.0 technologies into their work place.

Does usage of enterprise social media affect employee turnover? Empirical evidence from Chinese companies

2019 ◽  
Vol 29 (4) ◽  
pp. 970-992 ◽  
Author(s):  
Lu Yingjie ◽  
Shasha Deng ◽  
Taotao Pan
Keyword(s):  
Social Media ◽  
Theoretical Model ◽  
Empirical Evidence ◽  
Employee Turnover ◽  
Theoretical Research ◽  
High Tech ◽  
Content Type ◽  
Enterprise Social Media ◽  
Job Levels ◽  
Social Use

Purpose The purpose of this paper is to examine how the usage of enterprise social media (ESM) affects eventual employee turnover. Design/methodology/approach This study developed a theoretical model based on the proposition that different ESM usage behaviors (utilitarian use, hedonic use and social use) have different effects on employee turnover, and job type and job level can moderate the effect of ESM usage on turnover. The model was examined empirically using 1,791 employee samples from a large high-tech manufacturing enterprise deploying ESM. Findings The results indicate that the utilitarian and social use of ESM has negative effects on turnover, but the hedonic use of ESM has positive effects on turnover. Furthermore, for employees working in different job types and job levels, there are significant differences concerning the effect of ESM usage on their turnover. Practical implications ESM managers should encourage employees to use ESM for utilitarian needs and social support but restrict excessive use of ESM for leisure. In addition, different ESM use policies depending upon job types and job levels could be adopted to retain valuable employees. Originality/value Few studies have focused on how usage of ESM affects eventual employee turnover. Given the lack of theoretical research and empirical evidence, the authors developed a theoretical model and conducted an empirical study to fill the research gap.

Social media in government offices: usage and strategies

2020 ◽  
Vol 72 (4) ◽  
pp. 445-462
Author(s):  
Gal Yavetz ◽  
Noa Aharony
Keyword(s):  
Social Media ◽  
Digital Media ◽  
Government Agencies ◽  
Content Type ◽  
Government Organizations ◽  
Study Approach ◽  
Social Media Platforms ◽  
Government Websites ◽  
Use Of Social Media ◽  
The Impact

PurposeThe current study seeks to present and examine the strategies, management and dissemination of information on social media platforms by Israeli government organizations and agencies.Design/methodology/approachThe article uses the “Case Study” approach, through semi-structured, in-depth interviews conducted with directors in charge of the use of social media in government departments.FindingsThe findings indicate that government agencies tend to favor Facebook over other social network platforms, in order to reach the widest possible audience. They do this by adhering to the platform's limitations, such as regularly using sponsored advertising to increase reach and visibility, and also by publishing visual content, such as videos and images, at the expense of text. In addition, the impact of respondents to adopt social media outweighs the use and importance awarded to traditional government websites. A clear preference is evident toward cultivating and strengthening existing information on social media at the expense of further developing official websites.Originality/valueFindings and conclusions from this type of research can help digital media directors and content editors in government agencies, to improve the quality of their content and improve the accessibility of the information they share online. In addition, the findings of the study strengthen the growing body of knowledge focused on the relationship between government ministries and social media.

Adoption of Web 2.0 in library associations in the presence of social media

2015 ◽  
Vol 49 (2) ◽  
pp. 151-169 ◽  
Author(s):  
Akhtar Hussain
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Web Sites ◽  
New Technology ◽  
Future Research ◽  
Web 2.0 Tools ◽  
Content Type ◽  
Library Associations ◽  
The Status ◽  
Rss Feeds

Purpose – The purpose of this paper is to discuss the adoption of Web 2.0 in library associations in the presence of social media. This paper attempts to measure the penetration of Web 2.0 tools in various library associations all over the world. Design/methodology/approach – The study was conducted through an assessment of the library associations’ web sites. A total of 188 library associations’ web sites were analysed, out of which 115 library associations have implemented Web 2.0 applications; this is 61.17 percent of the total. Findings – On the basis of the analysis it was found that the majority of Web 2.0 tools have been used by American continents library associations. This stands at, 89.86 percent, whereas only a small number of Web 2.0 tools have been used by Asian continent library associations, that is, 25.64 percent. The most of Web 2.0 tools used by library associations, is, Facebook, Twitter, RSS feeds, LinkedIn, Flickr and Blogs. Research limitations/implications – The findings of this study can be utilized to assess the status of assorted Web 2.0 tools used in libraries associations. It may enable future research to investigate other aspects, such as the adoption of Web 2.0 tools in library associations of a particular country as well as continent. Originality/value – The paper begins with an introduction to Web 2.0 technology and attempts has been made to analyse the usage of this new technology in library associations worldwide.

Should we be more Social? Law Librarians and Social Media

2009 ◽  
Vol 9 (3) ◽  
pp. 175-181 ◽  
Author(s):  
James Mullan
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Web 2.0 Technologies ◽  
Legal Information ◽  
Social Law

AbstractThis article by James Mullan is based on his paper delivered to the BIALL Conference 2009. It examines the role that social media and Web 2.0 technologies can play in the life of the legal information specialist.

Potential of virtual-social-physical convergence for project manufacturing

2014 ◽  
Vol 25 (8) ◽  
pp. 1209-1223 ◽  
Author(s):  
Stephen Fox
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Design Methodology ◽  
Digital Data ◽  
Manufacturing Companies ◽  
Virtual Design ◽  
Content Type ◽  
Different Types ◽  
First Time ◽  
Practical Implications

Purpose – The purpose of this paper is to provide an analysis of how virtual-social-physical (VSP) convergence can affect different types of project manufacturing. In particular, VSP convergence that involves combining the read-write functionality of Web 2.0 and related social media together with digital tools for virtual design and for physical manufacturing. Design/methodology/approach – Literature review and interviews with experts in technologies covering VSP convergence: digital data capture, photogrammetry, generative computation, Web 2.0 and social media, digitally driven manufacturing. Findings – VSP convergence can enable the replacement of slow and expensive traditional project manufacturing practices with much faster and less expensive digitally driven technologies. Practical implications – There are new opportunities for expansion of some types of project manufacturing. Notably, there are opportunities in non-industrial developing countries because VSP convergence reduces reliance on industrial infrastructure for the manufacturing of goods. By contrast, opportunities may be limited for expansion of established project manufacturing companies with exclusive brands. Originality/value – The originality is that VSP convergence is related to different types of project manufacturing. Based on VSP convergence, traditional types and new types of project manufacturing are categorized together for the first time. The value of this paper is that it is explained how VSP convergence can address barriers to expansion of different types of project manufacturing.

scholarly journals Real-time tracking and mining of users’ actions over social media

2020 ◽  
Vol 17 (2) ◽  
pp. 403-426
Author(s):  
Ejub Kajan ◽  
Noura Faci ◽  
Zakaria Maamar ◽  
Mohamed Sellami ◽  
Emir Ugljanin ◽  
...  
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Sentiment Analysis ◽  
Real Time ◽  
Data Analytics ◽  
Web 2.0 Technologies ◽  
Media Companies ◽  
Real Time Tracking

With the advent of Web 2.0 technologies and social media, companies are actively looking for ways to know and understand what users think and say about their products and services. Indeed, it has become the practice that users go online using social media like Facebook to raise concerns, make comments, and share recommendations. All these actions can be tracked in real-time and then mined using advanced techniques like data analytics and sentiment analysis. This paper discusses such tracking and mining through a system called Social Miner that allows companies to make decisions about what, when, and how to respond to users? actions over social media. Questions that Social Miner allows to answer include what actions were frequently executed and why certain actions were executed more than others.

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