Social Media Applications Promote Constituent Involvement in Government Management

2020 ◽  
pp. 2347-2365 ◽  
Author(s):  
Gerald A. Merwin Jr. ◽  
J. Scott McDonald ◽  
John R. Bennett Jr. ◽  
Keith A. Merwin
Keyword(s):  
Social Media ◽  
Local Government ◽  
Local Governments ◽  
Future Research ◽  
Public And Private ◽  
The Social ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector ◽  
Media Applications

This chapter explores the use of social media applications by local governments to communicate with constituents and promote involvement in policy and project management activities. Although public and private sector organizations make different uses of social media (Halverson, Hauknes, Miles, & Røste, 2005), there are many ways for government and nonprofit entities to make use of Web 2.0 applications. The focus in this chapter is on local government and a variety of examples will be provided. Some local government agencies primarily provide information to constituents through the social media apps, while others solicit the input from citizens to expand involvement. Finally, suggestions for future research and uses will be discussed.

Social Media Applications Promote Constituent Involvement in Government Management

2016 ◽  
pp. 272-291
Author(s):  
Gerald A. Merwin Jr. ◽  
J. Scott McDonald ◽  
John R. Bennett Jr. ◽  
Keith A. Merwin
Keyword(s):  
Social Media ◽  
Local Government ◽  
Local Governments ◽  
Future Research ◽  
Public And Private ◽  
The Social ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector ◽  
Media Applications

This chapter explores the use of social media applications by local governments to communicate with constituents and promote involvement in policy and project management activities. Although public and private sector organizations make different uses of social media (Halverson, Hauknes, Miles, & Røste, 2005), there are many ways for government and nonprofit entities to make use of Web 2.0 applications. The focus in this chapter is on local government and a variety of examples will be provided. Some local government agencies primarily provide information to constituents through the social media apps, while others solicit the input from citizens to expand involvement. Finally, suggestions for future research and uses will be discussed.

Communication and Collaboration in a Web 2.0 World

2014 ◽  
pp. 1-18
Author(s):  
F. Dianne Lux Wigand
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Future Research ◽  
Government Information ◽  
Web 2.0 Technologies ◽  
Public And Private ◽  
Government Organizations ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector

A recent paradigm shift, enabled by Web 2.0 technologies, represents a potential change from a static web presence for the delivery of government information and services to using collaborative web technologies to engage citizens and employees, enabling collaboration, fostering co-production, and encouraging transparency in government. Social media is creating new communication pathways among all stakeholders. The author examines two theoretical approaches to provide a perspective for understanding the adoption of social media and the changing relationships between government and citizens using Web 2.0 technologies. Research studies examining the adoption and use of social media by citizens and public and private sector organizations are presented. Examples of government initiatives adopting and using social media are explored. Challenges and barriers of using social media to achieve open government initiatives of participation and collaboration are examined. Recommendations for using social media to achieve government organizations' missions and to build relationships with citizens are offered. Future research directions are discussed.

Communication and Collaboration in a Web 2.0 World

2012 ◽  
pp. 1-18 ◽  
Author(s):  
F. Dianne Lux Wigand
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
Future Research ◽  
Government Information ◽  
Web 2.0 Technologies ◽  
Public And Private ◽  
Government Organizations ◽  
Private Sector Organizations ◽  
Use Of Social Media ◽  
Public And Private Sector

A recent paradigm shift, enabled by Web 2.0 technologies, represents a potential change from a static web presence for the delivery of government information and services to using collaborative web technologies to engage citizens and employees, enabling collaboration, fostering co-production, and encouraging transparency in government. Social media is creating new communication pathways among all stakeholders. The author examines two theoretical approaches to provide a perspective for understanding the adoption of social media and the changing relationships between government and citizens using Web 2.0 technologies. Research studies examining the adoption and use of social media by citizens and public and private sector organizations are presented. Examples of government initiatives adopting and using social media are explored. Challenges and barriers of using social media to achieve open government initiatives of participation and collaboration are examined. Recommendations for using social media to achieve government organizations’ missions and to build relationships with citizens are offered. Future research directions are discussed.

scholarly journals THE CONTRIBUTION OF NGOS IN ENVIRONMENTAL EDUCATION: AN EVALUATION OF STAKEHOLDERS' PERCEPTION

2016 ◽  
Vol 19 (3) ◽  
pp. 47-66 ◽  
Author(s):  
VIRGÍNIA TALAVEIRA VALENTINI TRISTÃO ◽  
JOSÉ AMÉRICO MARTELLI TRISTÃO
Keyword(s):  
Environmental Education ◽  
Teaching Method ◽  
Public And Private ◽  
Contemporary World ◽  
Governmental Organizations ◽  
Non Governmental Organizations ◽  
The Social ◽  
Private Sector Organizations ◽  
Social Environmental ◽  
Public And Private Sector

Abstract Environmental education practiced by non-governmental organizations (NGOs) presents itself as a new teaching method directed at changing habits, attitudes and social practices seeking solutions for the social-environmental degradation afflicting the contemporary world. This work seeks to identify the perception and expectations of stakeholders regarding the contribution of NGOs in environmental education. The research was guided by the Delphi method and, as a result, verified that the involved stakeholders understand that environmental education practiced by NGOs must be ample, free, professionalized and directed towards all the segments of society via partnerships with public and private sector organizations.

scholarly journals The social media political participation model: A goal systems theory perspective

2018 ◽  
Vol 26 (1) ◽  
pp. 135-156 ◽  
Author(s):  
Johannes Knoll ◽  
Jörg Matthes ◽  
Raffael Heiss
Keyword(s):  
Social Media ◽  
Political Participation ◽  
Systems Theory ◽  
Media Use ◽  
Future Research ◽  
Psychological Processes ◽  
Social Media Use ◽  
The Social ◽  
Goal Systems ◽  
Use Of Social Media

Although studies suggest that the use of social media can promote political participation (PP), there is a lack of theorizing about the psychological processes underlying this relationship. This article attempts to fill this gap by suggesting a social media political participation model. Taking a goal systemic perspective, the model specifies a set of interrelated processes that need to be realized so that social media use affects PP. Furthermore, key contingent conditions are outlined and insights into fostering PP are offered. The article explains ways of testing the model with surveys and experiments. Implications for future research are discussed.

Usability in Local E-Government

2016 ◽  
Vol 3 (1) ◽  
pp. 53-69 ◽  
Author(s):  
Mete Yildiz ◽  
Nihan Ocak ◽  
Caglar Yildirim ◽  
Kursat Cagiltay ◽  
Cenay Babaoglu
Keyword(s):  
Social Media ◽  
Local Government ◽  
Empirical Data ◽  
Local Governments ◽  
Web Based ◽  
Expert Review ◽  
The Social ◽  
Media Services ◽  
The World ◽  
Social Media Presence

Social media use is on the rise throughout the world. Influenced by this trend, governments of all levels and sizes are establishing their social media (like Facebook) presence due to the communication and interaction capabilities that such a presence brings. This study examines and explains the social media presence of Turkish local governments from a usability perspective. Usability studies provide governments with important empirical data about the citizens'/users' view/perception of the efficiency, effectiveness and satisfaction of web-based content. Consequently, there is a need for usability testing of government social media services.The analysis of local government social media sites through scientific usability methods, such as expert review, guidelines and eye-tracking, reveals the strengths and weaknesses of government social media services in terms of usability. The study concludes with specific recommendations for improvement of government social media presence, which are applicable, to a great extent, to governments of all levels and sizes in Turkey and elsewhere.

Managing Employees’ Employability

2021 ◽  
pp. 278-296
Author(s):  
Jasmijn Van Harten ◽  
Brenda Vermeeren
Keyword(s):  
Public Sector ◽  
Future Research ◽  
Business Organizations ◽  
Public And Private ◽  
Research Attention ◽  
Research Findings ◽  
Private Sector Organizations ◽  
Policy Agendas ◽  
Public And Private Sector ◽  
Research And Policy

This chapter uses research findings and examples from practice to provide a state-of-the-art overview of public sector workers’ employability and its determinants and outcomes. Employability is attracting growing attention from both public and private sector organizations. However, scarce research attention has been paid to the importance and features of the employability of employees in public organizations. Scholars regard and study employability mostly as an issue for business organizations. This chapter demonstrates, among other things, that both in research and in practice, employability is predominantly treated in a generic, non-sector-specific way. This leads to a call for public sector-specific studies and comparative research across countries and sectors. The chapter ends with proposals for future research and policy agendas.

Use and measurement of social media for SMEs

2015 ◽  
Vol 22 (2) ◽  
pp. 273-287 ◽  
Author(s):  
Margaret McCann ◽  
Alexis Barlow
Keyword(s):  
Social Media ◽  
Economic Value ◽  
Content Type ◽  
Academic Literature ◽  
True Value ◽  
Current Thinking ◽  
The Social ◽  
Use Of Social Media ◽  
Media Applications ◽  
Goals And Objectives

Purpose – The purpose of this paper is to investigate why small- and medium-sized enterprises (SMEs) are using social media and how they should measure its return on investment (ROI). The measurement of economic value associated with the use of social media by business is discussed in order to construct a model designed for analysing the ROI of social media for SMEs. The importance of a planned entry into the social media arena, formulation of measurable goals and objectives and understanding the business process are presented as vital pre-cursors to measuring, and indeed attaining, ROI. Design/methodology/approach – A literature review was compiled to explore the current thinking that exists on business use and measurement of social media in mainstream academic literature and other business-oriented publications. Primary research in the form of a survey was conducted with SMEs to determine the usefulness of social media and how SMEs measure its ROI. Findings – SMEs find some social media applications more valuable than others but 65 per cent of the companies surveyed did not measure the ROI. An overarching framework, aimed at SMEs, is presented which advocates that SMEs should take a strategic focus and plan their use of social media, and draw insight from both quantitative and qualitative data when measuring ROI. Originality/value – Most existing research on social media is related to large organisations and tends to focus on technical and commercial use rather than examining the value and ROI gained from social media from an SME perspective. This paper offers a simple framework to help SMEs plan their use of social media as well as measure its true value.

scholarly journals Layanan Informasi Perdesaan Berbasis Media Sosial

2019 ◽  
Vol 8 (2) ◽  
pp. 199-218
Author(s):  
Mohamad Syafri Tuloli ◽  
Arip Mulyanto ◽  
Dian Novian
Keyword(s):  
Social Media ◽  
Mobile Application ◽  
Information Service ◽  
Information Services ◽  
The Social ◽  
Information And Communication ◽  
Village Government ◽  
Use Of Social Media ◽  
Media Applications ◽  
The Village

The Covid-19 pandemic that is currently spreading globally has made information and communication technology (ICT) services a basic necessity in our daily activity. With the opening of internet access in villages, it opens up opportunities to maximize ICT's role in improving rural information services. Many of the development of ICT-based services is in the form of a website or mobile application with various interfaces and interactions. This requires training and habituation in the community. This is not easy because these applications are not applications that are used daily. The high use of social media in the community can be used as a forum for providing rural information services. By using social media (chat), services can be created that have advantages over other approaches. Such as: do not require new installations, are intrusive so that information comes directly to users, and does not require much training because they use social media applications familiar to the community. On the other hand, village officials can use services for accessing information services and as a medium for disseminating information needed by the community. A training program and assistance for rural information services based on social media have been carried out in Buloila village. The implementation results show that the program is urgently needed, mainly because the village does not have a rural information service. The social media-based service system's evaluation shows that service users (community, village government, and other parties) feel that the system is feasible to use. Feeling that the system can be learned quickly, is easy to use has well-integrated features. It is just that users feel they need to familiarize themselves with using the service because of the form of interaction that users may never have faced before

Social Media Applications as Effective Service Delivery Tools for Librarians

2019 ◽  
pp. 506-518
Author(s):  
Ihuoma Sandra Babatope
Keyword(s):  
Social Media ◽  
Library Community ◽  
The Social ◽  
Library Users ◽  
Routine Tasks ◽  
Media Hype ◽  
Use Of Social Media ◽  
Media Applications ◽  
Library Profession

In a bid to satisfy the growing needs of library users, the social media hype has gradually crept into the library profession with a wide variety of social media applications such as Facebook, MySpace, Flickr, LinkedIn, Twitter, YouTube, Skype, Library Thing, Ning, and so on being common tools for carrying out routine tasks within the library community. This chapter will provide an overview of social media applications and identify those that are commonly used in libraries in Nigeria as well as explore the reasons for using social media applications in libraries and how they are employed in performing sundry library routines. The chapter will also examine the future role of librarians with respect to the current realities as presented by these social media applications as well as the opportunities and the challenges of using social media applications in libraries. Recommendations and future trends in the use of social media applications will also be highlighted.

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