Evaluation Guide for the Institutional Academic Management of an Educational Hospitality Program Based on the Soft System Methodology (SSM)

2015 ◽  
pp. 217-248
Author(s):  
Edgar Oliver Cardoso Espinosa ◽  
María Trinidad Cerecedo Mercado ◽  
José Roberto Ramos Mendoza
Keyword(s):  
Soft Systems Methodology ◽  
Systems Methodology ◽  
Soft Systems ◽  
Academic Management ◽  
Teacher Work ◽  
The Subject ◽  
Transformative Approach ◽  
Teaching Learning ◽  
High Level ◽  
System Methodology

The chapter looks at the Soft Systems Methodology (SSM) as an alternative that is oriented to analyzing the subject of the study in situations with a high level of human involvement, such as education and hospitality, with the aim of evaluating them with a transformative approach and a holistic foundation. Based on the use of this methodology, furthermore, the chapter focuses on a proposed evaluation guide on the academic and administrative management of institutions that educate in the field of hospitality considering the following components: a) academic profile – teacher work program; b) teaching – learning process; c) supporting infrastructure and equipment; d) director management; e) students; f) entailment to the labor sector; g) efficiency terminal; and h) recognition program.

scholarly journals Supply Chain Management of Second Tier Suppliers: The Use of Soft Systems Methodology and its Benefits in a Brazilian Company

2008 ◽  
Vol 1 (2) ◽  
pp. 53 ◽  
Author(s):  
Ricardo Alexandre Soares ◽  
Conrado Chiaradia Navarro ◽  
Renato Da Silva Lima
Keyword(s):  
Soft Systems Methodology ◽  
Technology Usage ◽  
Soft System Methodology ◽  
Systems Methodology ◽  
Soft Systems ◽  
Chain Management ◽  
Supply Relationship ◽  
Auto Parts ◽  
Second Tier ◽  
System Methodology

This work presents an action research carried out using the Soft System Methodology (SSM) in a major auto parts company. It aims to analyze and propose improvements in the supply relationship between auto parts companies and second tier suppliers in the Brazilian automotive sector by suggesting significant changes in its process, tasks and technology usage.

scholarly journals SOFT SYSTEMS METHODOLOGY PADA PENGEMBANGAN BANDAR UDARA PROVINSI SULAWESI BARAT

2017 ◽  
Vol 4 (2) ◽  
pp. 159
Author(s):  
Prasadja Ricardianto ◽  
Salahudin Rafi ◽  
Muhammad Rifni
Keyword(s):  
Public Transport ◽  
Sampling Technique ◽  
Soft Systems Methodology ◽  
Transport Policy ◽  
Soft System Methodology ◽  
Group Discussions ◽  
Element Analysis ◽  
Systems Methodology ◽  
Soft Systems ◽  
System Methodology

The purpose of the study is to identify airport development plan towards Public Transport Policy based on Airport Development Blue Print with Soft System Methodology (SSM) in West Sulawesi Province. The study is qualitative by applying Soft System Methodology (SSM) with root definition component, constructing images known as rich picture and CATWOE six-element analysis. The data is collected by focus group discussions and in-depth interviews using purposive sampling technique. The results show airport development concept based on seven stages of Transport Public Transport Policy on Soft System Methodology (SSM) basis.

scholarly journals Evaluasi dan Perumusan Saran Tindak Atas Problematika Pelaporan Keuangan Direktorat Jenderal Bea dan Cukai Dengan Pendekatan Soft Systems Methodology (SSM)

2018 ◽  
Vol 3 (3) ◽  
pp. 256-268
Author(s):  
Wing Hartopo
Keyword(s):  
Financial Reporting ◽  
Soft Systems Methodology ◽  
Accounting System ◽  
Theory Approach ◽  
Application Development ◽  
Systems Methodology ◽  
Soft Systems ◽  
Directorate General ◽  
System Methodology

This research aims to identify the most significant problems of Directorate General of Customs and Excise (DJBC) Financial Reporting and formulate recommendations to resolve the issue. This research is conducted by the soft system methodology (SSM) and the contingency theory approach. This research finds four significant problems of DJBC Financial Reporting that lack of DJBC attention and commitment, unclear direction of DJBC application development, lack of interest of employees in the duties and functions of financial reporting, and lack of internal controls in the management of receipts and receivables. This research recommends DJBC to enhance the role of the DJBC Financial Statements, prioritize the development of applications that support the services DJBC accounting system, personnel management related to financial reporting, and optimize the role of the related units.

A SOFT SYSTEMS METHODOLOGY APPROACH TO IMPROVING THE SUPPLY CHAIN OF A CONSTRUCTION PROJECT IN GAUTENG PROVINCE, SOUTH AFRICA

2020 ◽  
Vol 10 (1) ◽  
pp. 86-99
Author(s):  
Lewis Tsuro ◽  
Stan Hardman
Keyword(s):  
South Africa ◽  
Supply Chain ◽  
Construction Project ◽  
Soft Systems Methodology ◽  
Project Planning ◽  
Suitable Model ◽  
Senior Managers ◽  
Good Tool ◽  
Systems Methodology ◽  
Soft Systems

The Soft Systems Methodology (SSM) was developed as a set of tools for identifying and making incremental steps to improve situations with poorly defined causes or solutions. The supply chain forms a key process of any construction project; however, on any given construction site, supply chain inefficiencies could arise from many different avenues. Opinions vary, though, on which of these avenues is more important for increasing supply chain efficiencies; whether any problem even exist across the different aspects of the supply chain; as well as what steps should be taken to resolve them. It was therefore studied, here, whether SSM could be employed as a useful tool to systematically apply in the supply chains of a construction project in South Africa, for understanding and targeting the problematic situations that arise. Following thorough cyclical open-ended interviews with 17 workers, supervisors, foremen, site clerks, senior managers, and the CEO of the principal contractor at a new office park construction project in Rosebank, Johannesburg, and a thematic analysis of the data, SSM was performed to understand the existing challenges, and develop a suitable model for improvement. The study found that SSM was a good tool for understanding the ‘messy’ circumstances surrounding the chosen construction project supply chain, as well as actions that could be taken to improve the supply chain’s efficiency on site. The findings add weight to the argument that SSM could be a good tool for project managers to systematically introduce into their project planning regimens

Secure e-Government Services

2012 ◽  
Vol 8 (1) ◽  
pp. 1-25 ◽  
Author(s):  
Geoffrey Karokola ◽  
Louise Yngström ◽  
Stewart Kowalski
Keyword(s):  
Soft Systems Methodology ◽  
Frame Of Reference ◽  
Business Community ◽  
Systems Methodology ◽  
Soft Systems ◽  
Government Services ◽  
Security Services ◽  
Security Challenges ◽  
Security Standards ◽  
Common Frame Of Reference

E-Government offers many benefits to government agencies, citizens and the business community. However, e-Government services are prone to current and emerging security challenges posing potential threats to critical information assets. Securing it appears to be a major challenge facing governments globally. Based on the international security standards – the paper thoroughly investigates and analyzes eleven e-government maturity models (eGMMs) for security services. Further, it attempts to establish a common frame of reference for eGMM critical stages. The study utilizes the Soft Systems Methodology (SSM) of scientific inquiry/ learning cycle adopted from Checkland and Scholes. The findings show that security services (technical and non-technical) are lacking in eGMMs – implying that eGMMs were designed to measure more quantity of offered e-government services than the quality of security services. Therefore, as a step towards achieving secure e-government services the paper proposes a common frame of reference for eGMM with five critical stages. These stages will later be extended to include the required security services.

Sign in / Sign up

Export Citation Format

Share Document