Knowledge Transfer Conditioning by the Communication Processes in the IT/IS Area

2019 ◽  
pp. 54-74
Author(s):  
Adriane Setti ◽  
Silvia Brito Fernandes
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Knowledge Transfer ◽  
Customer Service ◽  
Corporate Environment ◽  
Communication Processes ◽  
Is Professionals ◽  
Knowledge Bias ◽  
The City

This chapter addresses the communication between information technology/information systems (IT/IS) professionals and their users in the corporate environment of the city of Curitiba (Brazil). The main goal was to analyze the communication processes and their pitfalls to knowledge transfer in this area. The study is exploratory considering that the desired number of responses was not reached. Results show that professionals have a communication whose terms make difficult users to understand them. Although it is not intentional, respondent professionals do not facilitate their understanding, what creates a knowledge bias between them. Conclusions suggest that professionals be formally prepared for customer service and manage their approach as user-cantered. Professionals need to be clear to users, in order to guarantee them confidence. Respondent users recognize the importance of IT/IS for their lives and companies; thus they expect professionals to share and explain well their actions/choices.

scholarly journals Analisis Sistem Informasi CRM Untuk Meningkatkan Pelayanan dengan Pendekatan SDLC (Studi Kasus: UMKM “SAKTI”)

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Latjuba Sofyana STT ◽  
Andi Rahman Putera
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Customer Service ◽  
Customer Relationship Management ◽  
Business Strategy ◽  
Screen Printing ◽  
System Analysis ◽  
Relationship Management ◽  
Customer Relationship ◽  
Marketing Automation

The development of information technology is endless. Every day there is something new that we can find outside. Will affect many sectors. One of the fastest growing is UMKM. Screen printing and convection is one of the UMKM that produces and sells plain shirts and screen printing. To improve its services, screen printing and convection information systems need to be developed so that the service is more optimal, effective and efficient. Customer Relationship Management (CRM) is a core business strategy that can support, obtain and retain customers. Based on the results of the needs analysis and system analysis of the company that can be known about the CRM modules needed for the system are Customer Service and Support (CSS) and Entreprise Marketing Automation (EMA).

scholarly journals Analisis Perencanaan Strategis Sistem Informasi Pada Manies Group Madiun dengan Pemodelan Ward And Peppard Untuk Meningkatkan Pelayanan Pelanggan

2018 ◽  
Vol 8 (2) ◽  
pp. 97
Author(s):  
Sri Anardani ◽  
Andi Rahman Putera
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Systems ◽  
Strategic Planning ◽  
Department Stores ◽  
Analysis Methodology ◽  
The People ◽  
Building Information ◽  
The City ◽  
A Company

Manies Group is a company engaged in the sale of fashion that has been known by the people of the City of Madiun since 1971. Business competition is getting higher with the construction of several Mall and Department Stores. One strategy to deal with such competition is through information technology and information systems. For this reason, it is necessary to analyze the information system strategic planning for Manies Group. The purpose of this study is to identify data needs to develop information systems and information technology. The planning analysis methodology uses the framework of John Ward and Joe Peppard. The analysis results are mapped using portfolio designs using McFarlan's Strategic Grid. The final result of this research is a document on the IS / IT strategic plan that supports the process of designing and building information systems for Manies Group

scholarly journals Sistem Informasi Akuntansi Manajemen, Pengendalian Manajemen terhadap Kinerja Manajerial dengan Variabel Moderating Teknologi Informasi

Owner ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 174-185
Author(s):  
Suprantiningrum Suprantiningrum ◽  
Aurora Diskayani Lukas
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Control Systems ◽  
Management Accounting ◽  
Accounting Information ◽  
Management Control ◽  
Management Control Systems ◽  
Managerial Performance ◽  
Accounting Information Systems ◽  
The City

The success of garment companies in increasing business competition is influenced by good managerial performance. Managers to achieve optimal performance in planning, control and decision making need the support of management accounting information systems, management control systems and information technology. This study aims to determine the effect of management accounting information systems and management control systems on managerial performance, the effect of management accounting information systems and management control systems on managerial performance with information technology as a moderating variable. The research object is the manager of a garment company in the city of Semarang with a population of 200, sampling using probability sampling, the sample used is 67 managers, determining the number of samples using the Slovin formula. The data used are primary data, data collection using a questionnaire with 5 Likert scale. The data analysis used in this research is validity test, reliability test, multiple linear regression and interaction regression. The results showed that the management accounting information system had a significant positive effect on managerial performance. The management control system has a significant positive effect on managerial performance. Information technology is a moderating variable on the effect of management accounting information systems and management control systems on managerial performance, meaning that information technology strengthens the influence of management accounting information systems and management control systems on managerial performance in garment companies in the city of Semarang.

Softening the MIS Curriculum for a Technology-Based Profession

2005 ◽  
pp. 2539-2545 ◽  
Author(s):  
Glenn Lowry ◽  
Rodney Turner
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Organizational Goals ◽  
Is Professionals

Information systems1 (IS) professionals help to achieve business and organizational goals through the use of information technology. The information systems profession is team oriented and project based.

scholarly journals Perencanaan Strategis Sistem Informasi Dan Teknologi Informasi Pada Sekolah Menengah Kejuruan Negeri 2 Pagar Alam

2017 ◽  
Vol 8 (02) ◽  
pp. 83-92
Author(s):  
Yogi Mukti
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Strategic Planning ◽  
Business Process ◽  
Strategic Plan ◽  
The City

The development of information technology has increased so much interesting to do research, from a variety of disciplines. This study is flexible means to include all the things, one of which is the business process in an organization, HOW to create an organization that is able to compete. Obviously we need a strategic plan to improve the quality and thus the quality of the organization, what is the purpose of the organization is able to walk properly. In this case also attracted the attention of researchers is to conduct research on the organization of SMK in the city of Pagar Alam from the viewpoint of information systems and information technology. Obviously in this case we need a strategic planning / IT was good so that it can increase the quality of SMK in Pagar Alam, this research using the framework Ward and Peppard with Five Porter analysis, PEST, CSF, SWOT, to support the research.

scholarly journals Penerapan metode Value chain dan Four Stage Life Cycle untuk menentukan kandidat aplikasi pada Laboratorium ITCC STT-PLN

Petir ◽  
2018 ◽  
Vol 10 (2) ◽  
pp. 64-72
Author(s):  
Redaksi Tim Jurnal
Keyword(s):  
Information Technology ◽  
Life Cycle ◽  
Information Systems ◽  
Customer Service ◽  
Value Chain ◽  
Value Added ◽  
Organizational Goals ◽  
Social Mission ◽  
Business Functions ◽  
A Chain

Strategies and policies in a profit oriented organization also have a social mission (public service) that prioritizes customer service. The development of information systems and information technology will have an impact on the increasingly competitive competition, this is true also in the world of seretifikasi demands the manager to build and develop information systems in helping business activities, achieve organizational goals and services for stakeholders, especially those related to data, information , technology and application, found some cases of information system management failure in achieving organizational goals (objective) because the utilization is not in accordance with the direction and objectives of the organization Value added chain method, which is to describe how to see the business as a chain of activities that change input to output while Four Stage Life Cycle Business System Planning (BSP) is a tool used to determine the derivatives of business functions and application candidates associated with the products / services provided by business functions. ITCC (Information Technology Certification Center) STT PLN is a laboratory that handles several certification programs both international scale, it is necessary to align the utilization of information systems and information technology in accordance with the direction and purpose of college, so that required application and technology and implementation plan of the architecture has been created to support business activities for the achievement of the organization's mission.

scholarly journals EFEKTIFITAS CYBER EXTENSION PADA PENYULUH AGAMA DI KOTA SEMARANG

2020 ◽  
Vol 13 (2) ◽  
pp. 404-434
Author(s):  
Niha Ulin Nihayah
Keyword(s):  
Qualitative Research ◽  
Information Technology ◽  
Information Systems ◽  
Counseling Process ◽  
Cause And Effect ◽  
Management Concept ◽  
Counselor Performance ◽  
Religious Counselor ◽  
The City

Abstrak Artikel ini menyajikan hasil pelaksanaan cyber extension yang dilaksanakan oleh penyuluh agama Kota Semarang, serta efektifitas dari pelaksanaannya. Cyber extension merupakan inovasi sistem informasi dan teknologi informasi dengan berbasis cyber sebagai media dalam rangka penyuluhan untuk memudahkan kinerja penyuluh. Kajian ini bertujuan untuk mengetahui efektifitas dari pelaksanaan cyber extension penyuluh Agama Kota Semarang, terkait dengan peluang dan tantangan dalam pelaksanaan cyber extension yang dilakukan. Metode yang dilakukan penulis adalah dengan menggunakan penelitian kualitatif eksploratif dalam mengetahui sebab akibat dalam pelaksanaan cyber extension pada penyuluh agama kota Semarang. Hasil dari kajian ini menunjukkan penyuluh agama sudah menerapkan konsep manajemen dengan menerapkan POAC dalam aktifitas pelaksanaan penyuluhan yang dilakukan, sehingga terdapat efektifitas dalam kinerjanya sebagai seorang penyuluh. Akan tetapi, pelaksanaan cyber extension dalam kinerjanya belum sepenuhnya diimplementasikan. Hal ini dikarenakan beberapa faktor diantaranya kurang adanya ada optimalisasi dari website kementerian Agama Kota, sumber daya pengelola yang belum optimal, pengembangan inovasi yang belum dilaksanakan dalam proses penyuluhan oleh penyuluh di tingkat kota Semarang. Kata Kunci: cyber extension, penyuluh agama, penyuluhan.   Abstract This article presents the implementation results of cyber extension carried out by religious counselor in Semarang City, as well as the effectiveness of its implementation. Cyber extension is an innovation in information systems and information technology based on cyber as a media for counseling to facilitate religious counselor performance. This study aims to determine the effectiveness of cyber extension implementation for religious counselor officers in Semarang City, related to the opportunities and challenges in the implementation of cyber extension. The method uses an exploratory qualitative research for knowing the cause and effect of cyber extension implementation to religious counselor officers in the Semarang City. The results of this study indicate that religious counselor officers have implemented the management concept by implementing POAC in their counseling activities, so there is effectiveness in their performance as a counselor agent. However, the cyber extension implementation in its performance has not been fully implemented. This is due to several factors including the lack of optimization from the Ministry of Religion of the City website, inadequate management resources, the innovations development that have not been implemented in the counseling process by counselor agents at the city level of Semarang. Keywords: cyber extension, religious counselor, counseling

scholarly journals Implementation of Information Technology and Information Systems in Commercial Companies of the City of Pau Dos Ferros - RN

2017 ◽  
Vol 8 (5) ◽  
pp. 17-27
Author(s):  
Dyego Magno Oliveira Souza ◽  
Deborah Assuncao da Silva Alves ◽  
Jose Eliomar Rabelo ◽  
Adriano David Monteiro de Barros ◽  
Lauro Cesar Bezerra Nogueira
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
The City

scholarly journals Sistem Informasi Tugas Akhir Mahasiswa pada Program Studi STMIK Palangkaraya Berbasis Web Mobile

2019 ◽  
Vol 1 (2) ◽  
pp. 31-37
Author(s):  
Susi Hendartie
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Systems ◽  
Computer Technology ◽  
Final Exam ◽  
Mobile Web ◽  
The City

Information systems and computer technology was developing rapidly because for information needed. The development of information technology. Could not separated from develop of computer technology, because computer was a media that could make easy to finish their work. The Change and dynamics of society�s grown rapidly with developmen of information technology that requires effective and efficient in terms of time. One of them helped in the process of final exam. The writer interest to make an information system based on mobile web that can solve the problem. The system will make based on object with the title make a data of final exam information system in Faculty of STMIK Palangkaraya based on mobile web. The results of this study are expected by the online aplication Final exam in faculty of STMIK Palangkaraya final and students to sign the final task quikly and accurately to assisted help faculty STMIK of Palangkaraya to collected a data of final exam and for student to sign. Final exam Seminar proposal, Final task quikkly and accurately. The collection of data by used this aplication also does not consume a lot of time and money because it can reach Final registration which is outside the city, outside the island even residing outside the country though.

scholarly journals Implementation of Information Technology in the Logistics Area in a Manaus Electronics Company

2019 ◽  
Vol 7 (11) ◽  
pp. 113-121
Author(s):  
Geison Da Silva Batista ◽  
David Barbosa de Alencar ◽  
Alexandra Priscilla Tregue Costa ◽  
Antônio Estanislau Sanches
Keyword(s):  
Information Technology ◽  
Information System ◽  
Production Process ◽  
Customer Service ◽  
Logistics Information System ◽  
Descriptive Research ◽  
Material Separation ◽  
The City

This article aims to elaborate a continuous improvement in the logistics and production process of an electronics company, through the implementation of IT focused on customer service within the deadlines. The case study proposal was based on the problems faced by the company in question, such as: lack of stock accuracy that directly impacts material separation due to the delay in systemic balance adjustments, BOM impressions for material separation in excess, late orders, among others. The main objective was to highlight the importance of information technology in the logistics area for the production process. As specific objectives we sought to analyze the importance of information technology for the production process; verify the advantages of an information system in the logistics area; analyze the results of the implementation of a logistics information system for the production process. The methodology used was descriptive research, where visits were made in an electronics company located in the city of Manaus. As expected results, the importance of information technology within the production process reduces errors and increases the quality of production.

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