Influence of Practice Management Software on Dental Services

2020 ◽  
pp. 241-267 ◽  
Author(s):  
Alba Demneri Kruja ◽  
Kei Hysi
Keyword(s):  
New Technologies ◽  
Customer Relationship ◽  
Capital City ◽  
Practice Management ◽  
Structured Interviews ◽  
Dental Services ◽  
Management Software ◽  
Dental Clinics ◽  
Technological Advances

In the 21st century, the main focus of technological advances is on data. Practice management software (PMS) is having its highest demand in the international market as a tool helping dental services operate in a better way. The main focus of this research is on analyzing the role of the implementation of PMS in dental clinics in Tirana, capital city of Albania. Qualitative and quantitative data through semi-structured interviews and surveys was collected to analyze the case. Low purchasing power, lack of knowledge, and informality in Albania are some of the limitations that restrain dentists implement new technologies. The results show that PMS implementation adds value to dental clinics through more effective and efficient services and improved customer relationship management.

scholarly journals Urban tourist motivations: why visit Ljubljana?

2017 ◽  
Vol 3 (4) ◽  
pp. 382-398 ◽  
Author(s):  
Sanja Bozic ◽  
James Kennell ◽  
Miroslav D. Vujicic ◽  
Tamara Jovanovic
Keyword(s):  
Capital City ◽  
Structured Interviews ◽  
Pull Factors ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Ahp Model ◽  
Pull Factor ◽  
New Perspective ◽  
Hierarchy Process

Purpose The purpose of this paper is to develop a new perspective on urban tourist motivations by applying the analytic hierarchy process (AHP) model to help to understand how tourists make decisions about which destinations to visit. Design/methodology/approach This study was based on 30 one-hour-long structured interviews with visitors to Ljubljana, the capital city of Slovenia. Respondents were asked to express their preferences between different pull-factor motives for their visit, using Saaty’s scale, and further qualitative data were collected to examine these preferences in more depth. Findings The results of this study indicate that the most relevant criteria and thus predominant factors in motivation for visits to Ljubljana are the Cultural and Nightlife pull factors, while religious and business motives are the lowest ranked factors. The paper argues that the results show the value of applying the AHP model to understand the role of pull factors in urban tourism destination choice. Research limitations/implications As a single-destination case study, it is important that the findings of this research are evaluated against similar studies in other cities. A limitation of this research is the fact that sub motives within major groups of pull-factor motives have not been explored in this study and this should be the subject of future, more detailed research. Originality/value This research shows the value of applying an under-used methodology to understand urban tourist motivations and knowledge gained through applying this method will be of value to destination marketing organisations as well as to researchers conducting future studies.

Envisioning the future role of librarians: skills, services and information resources

2018 ◽  
Vol 39 (1/2) ◽  
pp. 2-11 ◽  
Author(s):  
Philomena W. Mwaniki
Keyword(s):  
Academic Libraries ◽  
New Technologies ◽  
User Needs ◽  
Library Services ◽  
Content Type ◽  
Technological Advances ◽  
Wide Range ◽  
The Future ◽  
Evolution Of Technology

Purpose The purpose of this paper is to conceptualize the future of academic libraries in the era of new user needs, new skills for staff and services offered. The literature shows the evolution of new technologies and the implications they have on the staff, library services and new user needs. The discussions in this paper are surrounded by conceptualization of what the library products and services will be in future academic libraries. It also looks at future studies that explore opportunities for librarians to advance their professional role. Design/methodology/approach This is a literature-based conceptual paper that draws on a wide range of literature that hypothetically looks at the future roles of professional librarians, the collection, services and the evolution of technology on the new user needs. Findings The library today will give the basis for the future librarian’s role, the emerging user needs and impact of service delivery. Technological advances have also affected the establishment of library systems and services offered. The emerging future roles will generally depend on how advanced the libraries are in the region or country including Kenya. Originality/value This paper adds a flexible approach to the skills, services as a role of future librarians.

Identifying the Influence of Supervisors on Strengthening Climate and Culture for Creating Value

2020 ◽  
Vol 6 (1) ◽  
pp. 97-118
Author(s):  
Lucio R. Lescano Duncan
Keyword(s):  
Corporate Culture ◽  
Value Creation ◽  
New Technologies ◽  
Well Being ◽  
Structured Interviews ◽  
Corporate Values ◽  
Holistic View ◽  
Holistic Vision ◽  
New Strategies

Most of the studies about value creation have been focused on economic and social value. To create value, it is necessary to have a holistic vision that integrates economical, psychological-social and ethical aspects. Likewise, studies have concentrated on the role of top management through the formulation of new strategies, implementation of new technologies, operational models, etc. The influence of supervisors, the first line of command, has not sufficiently been identified in relation to value creation. Some studies have analysed climate and culture as important factors for employees’ well-being, satisfaction and engagement but little attention has been paid to creating value. We analysed how supervisors strengthen climate and culture in order to create three types of value: ethical, social and economical. As value creation is a social event always co-created, we utilized an organizational model to present a holistic view for creating value. We collected data from 129 supervisors of large and medium companies through semi-structured interviews to know their perspectives related to: (a) creating employees’ experiences and (b) sharing corporate values. We identified the influence that supervisors exert in relation to climate experiences and corporate culture values, executed a programme for developing a leadership focused on creating value and applied a survey to verify the results achieved.

Art, accounting and technology: unravelling the paradoxical “in-between”

2019 ◽  
Vol 27 (5) ◽  
pp. 789-804 ◽  
Author(s):  
Nicholas McGuigan ◽  
Alessandro Ghio
Keyword(s):  
Design Methodology ◽  
Critical Reflection ◽  
New Technologies ◽  
Empirical Literature ◽  
Technological Changes ◽  
Transformative Power ◽  
Content Type ◽  
Technological Advances ◽  
New Directions

Purpose The purpose of this paper is to provide a critical reflection on how ongoing revolutionary technological changes can extend the possibilities of accounting into artistic spaces. In addition, arts ability to protest, challenge, open and inspire may be instrumental to humanise technological advances transforming the accounting profession. Design/methodology/approach This paper draws upon the methodological, theoretical and empirical literature of accounting, technology and art and outlines a research and professional agenda for developing the role of art in the context of accounting and technology. Findings The authors unravel and navigate the paradoxical “in-between” of art, accounting and technology. It emerges that the transformative power of new technologies lies not only in the technologies themselves but also in their ability to extend the possibilities of accounting into the artistic spaces of visualisation, curation performance and disruption. New technologies, combined with artistic spaces, present a unique ability to open up the latent disruptive potential of accounting itself, pushing accounting in new directions towards more humanistic models of multiple narratives. Originality/value The insights of this paper are relevant to open professional and scholarly dialogue that relates accounting, art and technologies during a significant period of disruptive and transformative technological changes. This paper provides new understandings of how art through visualisation, curation, performance and disruption can force accounting researchers and practitioners to challenge the traditionally held views of accounting, opening us towards more futuristic models of accountability.

scholarly journals Práticas docentes e novas tecnologias: desafios e possibilidades para a construção de uma educação inovadora

2018 ◽  
Vol 11 (4) ◽  
pp. 645
Author(s):  
José Ewerton Feitosa Cruz
Keyword(s):  
Teaching Practice ◽  
New Technologies ◽  
Field Research ◽  
Pedagogical Innovation ◽  
Technological Advances ◽  
Educational Perspective ◽  
Small Change ◽  
New Forms Of Learning ◽  
Investments In Education

In this paper we discuss the relation between the use of new technologies and pedagogical innovation, given the technological advances of recent years, which has led to question the role of education and teacher in today's scenario of society, and reflection on new forms of learning. The article is in a literature and field research conducted in a public school of Bahia in order to verify the difficulties and possibilities of changes in teaching practice with the use of new technologies, an innovative educational perspective. In the field research were used the questionnaire and interview as tools applied to teachers and director and in the bibliographic research the following authors were used Brito e Da Purificação (2008) e Moran (2006 e 2007). Through the instruments used, we can verify that although teachers have notions of the importance of innovation, of the use of new technologies and the institution has several technological resources, these resources are little used, however, this does not mean that there is some significant change in practice teacher. The observed data have allowed us to understand that there is a small change in course in education with the use of new technologies. But still do requires large investments in education, teacher training, acquisition and maintenance of equipment.

Planning for the redevelopment after a fire event

2017 ◽  
Vol 8 (4) ◽  
pp. 344-356 ◽  
Author(s):  
Andrew MacKenzie
Keyword(s):  
Decision Making ◽  
Temporal Dynamics ◽  
Cultural Influences ◽  
Capital City ◽  
Structured Interviews ◽  
Contributing Factors ◽  
Fire Event ◽  
Content Type ◽  
External Influences

Purpose The purpose of this paper is to explore the role of planners and designers in supporting residents to negotiate the challenges of rebuilding after wildfire on the urban fringe. The research seeks to understand how planning and design professionals, in providing professional services, comprehend the changing expectations of residents transitioning from emergency to the slow process of achieving a post fire normal state through the project of redesigning their homes. Design/methodology/approach This paper uses semi-structured interviews to examine the role of planners and designers employed to facilitate and assess, or provide design services for residents who rebuilt houses after the 2003 bushfires in Canberra, Australia’s Capital City. Narrative analysis was used to identify emerging themes based on their professional experiences during the redevelopment of the suburb. Findings Case analysis shows that external influences were significant contributing factors in determining the design of houses rebuilt after the fires. The goal for both the designers and residents was to design a more sustainable built form; however, this was not achieved as external social and cultural influences came into the decision-making process. Practical implications The paper provides a different perspective on the competing goals planners and designers face in supporting residents to rebuild after disasters such as wild fires. It highlights the changing nature of the relationship between professionals and community. In particular, the research suggests planners can play an important role as observers and facilitators of long-term change occurring in the years after wildfire. The research provides insights into how planners and building designers may better serve the community by gaining a better understanding of the changing nature of redevelopment over time. Originality/value The research provides a novel approach to understanding the challenges facing planners and building designers working with residents to rebuild houses after wildfire. The paper makes the case for a better understanding of the temporal dynamics and external influences affecting decision making in post disaster redevelopment of homes.

scholarly journals Reimagining the role of technology in higher education: the new normal and learners’ likes

2021 ◽  
Vol 14 (3) ◽  
Author(s):  
Katharina Greve ◽  
Aaron Tan
Keyword(s):  
Higher Education ◽  
New Technologies ◽  
Virtual Classroom ◽  
Positive Perception ◽  
Structured Interviews ◽  
Technology In The Classroom ◽  
New Normal ◽  
Use Of Technology ◽  
Potential Benefits

The COVID-19 pandemic forced universities to look at teaching provision. As a result, new technologies, an increasing usage of existing online platforms and alternative ways to engage with learners in the classroom, have together become ‘the new normal’. This research aims to answer the questions: how do higher education learners perceive the new role of technology in the classroom? Is technology overload counteracting the potential benefits that blended delivery can offer? In-depth semi-structured interviews with eight students from two seminar groups reveal their positive perception of and continuous interest in the use of technology in the physical and virtual classroom. The study provides examples and recommendations, enabling the effective deployment of technology focusing on three areas: the learner, the facilitator and the technology. Finally, this study makes important contributions to constructivism in the context of technology usage and current and post-pandemic pedagogic practice.

scholarly journals Mainstream digitale e altre immagini urbane. Una ricerca empirica nel sito UNESCO di Palermo

2021 ◽  
Vol 4 (2) ◽  
Author(s):  
Emanuela Caravello
Keyword(s):  
New Media ◽  
Cultural Heritage ◽  
New Technologies ◽  
Participant Observation ◽  
Structured Interviews ◽  
Urban Image ◽  
World Heritage List ◽  
The World ◽  
The City

The research deepens the role of new technologies in the construction of geographical imaginaries investigating the dimension of the offer related to the cultural heritage of the city of Palermo. The study was conducted using qualitative methods and provided for the application of two research techniques: participant observation and semi-structured interviews. By interpreting the results produced, the contribution aims to highlight the predominance of an urban image, linked to the UNESCO inclusion of the site in the World Heritage List, which is conveyed through new technologies. Developing a reflection on the alternative capacity of new media to dislocate and challenge shared images, the study will also examine the role of technologies in the production of imaginative counter-geographies.

Loyalty Programs: Foreign and Russian Experience

2016 ◽  
Vol 2016 (5) ◽  
pp. 113-131
Author(s):  
Svetlana Berezka
Keyword(s):  
Relationship Marketing ◽  
Customer Loyalty ◽  
Customer Relationship ◽  
Loyalty Programs ◽  
Marketing Theory ◽  
Structured Interviews ◽  
Marketing Tool ◽  
Definition Of ◽  
Customer Loyalty Programs

The aim of this paper is to identify the role of the loyalty programs in the Russian market. The methodology of the study based on the analysis of relevant publications and qualitative research using semi-structured interviews with experts in customer relationship and loyalty programs which were fulfilled in 2014–2015 in Russia and Austria. The article offers the definition of customer loyalty programs as relationship marketing tool, and contains the differentiation criteria from the frequency and reward schemes, also the role of customer loyalty programs for retail chains are investigated. The systematization of the reward types that are widely use in loyalty programs are provided. The paper contributes to the development of relationship marketing theory and customer loyalty programs issue.

Collaborative Customer Relationship Management-Co-Creation and Collaboration through Online Communities

2015 ◽  
pp. 923-939
Author(s):  
Shirin Alavi
Keyword(s):  
Customer Relationship Management ◽  
Online Communities ◽  
Customer Value ◽  
New Technologies ◽  
Dynamic Environment ◽  
Relationship Management ◽  
Optimal Level ◽  
Customer Relationship ◽  
Technological Advances ◽  
The World

There are four trends reshaping the world of business-technological advances and the speed with which new technologies are created and copied, the loss of geographic advantage resulting from globalization, the shake-up of traditionally stable industries as a result of deregulation and the rising power of the consumer and their ability to get what they want, when they want it, from whomever they want. With this in mind, the collaboration experience becomes one of the greatest competitive aspects for a business's survival. This has made companies realize the significance of the two levers of Customer Value Management –Co-creation and Collaboration. Further, with the internet having built an open network where information can flow freely, innovation, entrepreneurship and democracy are fast thriving over the world. Self directed co-creation is a wide range of consumer activities that amount to consumer-side production of value. Thus individuals, online communities have become a considerable prolific force in e- commerce. This research paper details the usage of online communities as tool for co-creation and collaboration The research study further classifies the online communities of organizations on the basis of their scores on co-creation and collaboration and further goes on to develop a Community Co-creation and Collaboration Matrix (CCCM). The online communities which depict a high score on co-creation and collaboration are the most desirable from the organization's perspective. They facilitate a dynamic environment in terms of reciprocity and optimal level of customization for a win-win organization-community member relationship. Co-creation and collaboration is the strategic outcome of collaborative customer relationship management. Thus online communities can be used to achieve the two important functions of Customer Relationship Management i.e. co-creation and collaboration.

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