A Mobile Portal for Academe

Knowledge-work is a discretionary behavior, and knowledge-workers should be viewed as investors of their intellectual capital. That said, effective knowledge-work is mostly dependent on the performance of individual knowledge-workers who drive the success of knowledge-intensive organizations. Therefore, the study takes the perspective of personal knowledge management in enforcing the effectiveness of knowledge-work activities. This study empirically demonstrates that knowledge-workers' behaviors are dependent on their motivation, ability and opportunity to perform knowledge-work activities. This study provides insights and future directions for research on knowledge-work as a discretionary behavior in organization and the factors influencing it. Scholars can investigate the effect of empowerment of individuals on their tendency to knowledge-creation, knowledge-sharing and knowledge-application. Since personal-knowledge often raise the issue of knowledge ownership, further attention to ethical issues may bring valuable insights for KM in organizations.

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A New Perspective on Knowledge Management Research

Knowledge Management Innovations for Interdisciplinary Education ◽

10.4018/978-1-4666-1969-2.ch010 ◽

2013 ◽

pp. 193-206

Author(s):

Sari Metso

Keyword(s):

Knowledge Management ◽

Alternative Education ◽

Work Environment ◽

Practical Knowledge ◽

Knowledge Workers ◽

Knowledge Work ◽

Large Group ◽

Knowledge Intensive ◽

New Perspective

Knowledge management theories emphasize the role of knowledge work and knowledge workers in knowledge-intensive organizations. However, technologization has changed the knowledge work environment. Many knowledge workers create, process, and share simplified information in digitalized networks. This complicates the profession-based definitions of knowledge workers. This chapter contributes to the emerging concern about the future trends of knowledge management. First, the chapter suggests that knowledge management models ignore a large group of professionals possessing practical knowledge. These vocational professionals are considered a new target group for knowledge management. Vocational professionals’ practical knowledge is worth managing since they operate with organizational core functions. Second, this chapter presents an alternative education-based categorization of workers. The different functions of KM are manifest in the three categories: a diminishing group of workers without professional qualifications, a large group of vocational professionals, and a group of workers with higher education.

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A Mobile Portal for Academe

Mobile Computing ◽

10.4018/978-1-60566-054-7.ch112 ◽

2009 ◽

pp. 1359-1366

Author(s):

Hans Lehmann ◽

Stefan Berger ◽

Ulrich Remus

Keyword(s):

Knowledge Management ◽

Mobile Devices ◽

Information And Communication Technologies ◽

Financial Services ◽

Business Processes ◽

Information Overload ◽

Information Access ◽

Working Environment ◽

Mobile Business ◽

Knowledge Intensive

Today, many working environments and industries are considered as knowledge-intensive, that is, consulting, software, pharmaceutics, financial services, and so forth, and the share of knowledge work has risen continuously during the last decades (Wolff, 2005). Knowledge management (KM) has been introduced to overcome some of the problems knowledge workers are faced when handling knowledge, that is, the problems of storing, organizing, and distributing large amounts of knowledge and its corresponding problem of information overload and so forth (Maier, 2004). At the same time, more and more people leave (or have to leave) their fixed working environment in order to conduct their work at changing locations or while they are on the move. Mobile business tries to address these issues by providing (mobile) information and communication technologies (ICTs) to support mobile business processes (e.g., Adam, Chikova, & Hofer, 2005; Barnes, 2003; Lehmann, Jurgen Kuhn, & Lehner, 2004,). However, compared to desktop PCs, typical mobile ICT, like mobile devices such as PDAs and mobile phones, have some disadvantages, that is, limited memory and CPU, small displays and limited input capabilities, low bandwidth, and connection stability (Hansmann, Merk, Niklous, & Stober, 2001). So far, most of the off-the-shelf knowledge management systems provide just simple access from mobile devices. As KMS are generally handling a huge amount of information (e.g., documents in various formats, multimedia content, etc.), the management of the restrictions described becomes even more crucial (Berger, 2004). Based on requirements for mobile applications in KM, an example for the implementation of a mobile knowledge portal at a German university is described. The presented solution offers various services for university staff (information access, colleague finder, campus navigator, collaboration support). With the help of this system, it is possible to provide users with KM services while being on the move. With its services, it creates awareness among remote working colleagues and hence, improves knowledge sharing within an organization.

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Stages of Information Systems in E-Government for Knowledge Management

Applied Technology Integration in Governmental Organizations ◽

10.4018/978-1-60960-162-1.ch017 ◽

2011 ◽

pp. 270-280

Author(s):

Petter Gottschalk

Keyword(s):

Knowledge Management ◽

Information Systems ◽

Police Officers ◽

Growth Models ◽

Knowledge Work ◽

Management Systems ◽

Financial Crime ◽

Knowledge Management Systems ◽

Knowledge Intensive ◽

Direction Information

A stage model for knowledge management systems in policing financial crime is developed in this chapter. Stages of growth models enable identification of organizational maturity and direction. Information technology to support knowledge work of police officers is improving. For example, new information systems supporting police investigations are evolving. Police investigation is an information-rich and knowledge-intensive practice. Its success depends on turning information into evidence. This chapter presents an organizing framework for knowledge management systems in policing financial crime. Future case studies will empirically have to illustrate and validate the stage hypothesis developed in this paper.

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(Neg)Entropic Scenarios Affecting the Wicked Design Spaces of Knowledge Management Systems

Entropy ◽

10.3390/e22020169 ◽

2020 ◽

Vol 22 (2) ◽

pp. 169

Author(s):

Ulrich Schmitt

Keyword(s):

Knowledge Management ◽

Information Overload ◽

Current Knowledge ◽

Design Science ◽

Knowledge Workers ◽

Science Research ◽

General Purpose ◽

Management Systems ◽

Management Approach ◽

Knowledge Management Systems

The envisioned embracing of thriving knowledge societies is increasingly compromised by threatening perceptions of information overload, attention poverty, opportunity divides, and career fears. This paper traces the roots of these symptoms back to causes of information entropy and structural holes, invisible private and undiscoverable public knowledge which characterize the sad state of our current knowledge management and creation practices. As part of an ongoing design science research and prototyping project, the article’s (neg)entropic perspectives complement a succession of prior multi-disciplinary publications. Looking forward, it proposes a novel decentralized generative knowledge management approach that prioritizes the capacity development of autonomous individual knowledge workers not at the expense of traditional organizational knowledge management systems but as a viable means to foster their fruitful co-evolution. The article, thus, informs relevant stakeholders about the current unsustainable status quo inhibiting knowledge workers; it presents viable remedial options (as a prerequisite for creating the respective future generative Knowledge Management (KM) reality) to afford a sustainable solution with the generative potential to evolve into a prospective general-purpose technology.

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Personal knowledge management and enactment of personal knowledge infrastructures as shadow IT

Information and Learning Sciences ◽

10.1108/ils-11-2019-0120 ◽

2020 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Mohammad Hossein Jarrahi ◽

Rebecca Reynolds ◽

Ali Eshraghi

Keyword(s):

Knowledge Management ◽

Knowledge Workers ◽

Organizational Level ◽

Personal Knowledge ◽

Content Type ◽

Organizational Contexts ◽

Personal Knowledge Management ◽

Consulting Firms ◽

Individual Knowledge ◽

Knowledge Intensive

Purpose Personal knowledge management (KM) lends new emphasis to ways through which individual knowledge workers engage with knowledge in organizational contexts. This paper aims to go beyond an organizational approach to KM to examine key personal KM and knowledge building (KB) practices among adult professionals. Design/methodology/approach This paper presents a summary of the findings from interviews with 58 consultants from 17 managing consulting firms. Participants were selected based on their knowledge-intensive roles and their willingness to share information about their knowledge practices. Data analysis was inductive and revealed multiple personal KM activities common among research participants, and the way these are supported by informal ties and various technologies. Findings This work highlights ways in which “shadow information technology” undergirds personal knowledge infrastructures and supports KM and KB practices in the context of management consulting firms. The results uncover how personal knowledge infrastructures emerge from personal KM and KB practices, and the role of informal social networks as well as social media in supporting personal KM and KB. Research limitations/implications This study contributes an overall conceptual model of factors that help knowledge workers build a personal knowledge infrastructure. By affording an understanding of socially embedded personal KM activities, this work helps organizations create a balance between KM strategies at the organizational level and personal knowledge goals of individual workers. Originality/value Much of the previous research on KM adopts organizational approaches to KM, accentuating how organizations can effectively capture, organize and distribute organizational knowledge (primarily through KM systems).

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A Context-Based Approach for Supporting Knowledge Work with Semantic Portals

Emerging Topics and Technologies in Information Systems ◽

10.4018/978-1-60566-222-0.ch014 ◽

2009 ◽

pp. 231-253

Author(s):

Thomas Hädrich ◽

Torsten Priebe

Keyword(s):

Knowledge Management ◽

Business Processes ◽

Knowledge Work ◽

Semantic Web Technologies ◽

Semantic Level ◽

Starting Point ◽

Knowledge Intensive ◽

Communication Needs ◽

High Level ◽

High Degree

Knowledge work can be characterized by a high degree of variety and exceptions, strong communication needs, weakly structured processes, networks and communities, and as requiring a high level of skill and expertise as well as a number of specific practices. Process-oriented knowledge management suggests to focus on enhancing efficiency of knowledge work in the context of business processes. Portals are an enabling technology for knowledge management by providing users with a consolidated, personalized interface that allows accessing various types of structured and unstructured information. However, the design of portals still needs concepts and frameworks to guide their alignment with the context of persons consigned with knowledge-intensive tasks. In this context the concept of knowledge stance is a promising starting point. This paper discusses how knowledge stances can be applied and detailed to model knowledge work and support to support it with semantic context-based portals. We present the results from implementing a portal prototype that deploys Semantic Web technologies to integrate various information sources and applications on a semantic level and discuss extensions to this portal for the support of knowledge stances.

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Mobile Portals for Knowledge Management

Encyclopedia of Portal Technologies and Applications ◽

10.4018/978-1-59140-989-2.ch101 ◽

2011 ◽

pp. 599-605

Author(s):

Hans Lehmann ◽

Ulrich Remus ◽

Stefan Berger

Keyword(s):

Knowledge Management ◽

Knowledge Workers ◽

Working Environment ◽

Home Office ◽

Critical Data ◽

Knowledge Intensive ◽

Time Critical ◽

To Receive

More and more people leave their fixed working environment in order to perform their knowledge-intensive tasks at changing locations or while they are on the move. Mobile knowledge workers are often separated from their colleagues, and they have no access to up-to-date knowledge they would have in their offices. Instead, they rely on faxes and messenger services to receive materials from their home bases (Schulte, 1999). In case of time-critical data, this way of communication with their home office is insufficient.

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On Challenges and Opportunities of Designing Integrated IT Platforms for Supporting Knowledge Works in Organizations

Vikalpa The Journal for Decision Makers ◽

10.1177/0256090920110303 ◽

2011 ◽

Vol 36 (3) ◽

pp. 21-46

Author(s):

Arijit Laha

Keyword(s):

Knowledge Management ◽

Design Theory ◽

Support Systems ◽

Knowledge Workers ◽

Knowledge Work ◽

Organizational Knowledge ◽

Task Type ◽

Work Support ◽

Information Usage ◽

Task Oriented

In an ideal Knowledge Management environment in an organization, two objectives need to be achieved. Firstly, knowledge workers should have customized informational support for their respective works and secondly, workers across the organization should be able to easily understand and utilize information produced from myriads of knowledge works. Unfortunately, in current KM research and practices, these two goals are rarely addressed together. In fact, most of the KM practices subscribe either to the task-based KM approaches or to the generic/universalistic KM approaches. Typically, each of them is either unable to cater to the need of the other category or provide some ad hoc measures. This paper examines the major issues from a very basic level to understand the problems and attempts to present a solution that systematically covers both the objectives of KM. In the process, it develops a theory, the Task-oriented Organizational Knowledge Management (TOKM), within which the problems are analysed and a viable solution is identified. TOKM gives us a set of design principles for building a new class of IT-based support systems which can serve as a major component of organizational KM. TOKM focuses on information usage in knowledge works and the scope of technology intervention in the related processes. In this paper, the Task-oriented Organizational Knowledge Management is presented as an Information System Design Theory (ISDT) for building integrated IT platforms for supporting organizational KM. In developing the design, the information requirements of knowledge workers in light of an information usage model of knowledge works is studied. Then the model is extended to study possibilities of more advanced IT support and formulate them in the form of a set of meta-requirements. Following the IS design theory paradigm, a set of artifacts are hypothesized to meet the requirements. Finally, a design method, as a possible approach of building an IT-based integrated platform, the Knowledge-work Support Platform (KwSP), is outlined to realize the artifacts in order to meet the requirements. KwSP is a powerful platform for building and maintaining a number of task-type specific Knowledge-work Support Systems (KwSS) on a common sharable platform. Each KwSS, for the task-type supported by it, can be easily designed to provide extensive and sophisticated support to individual as well as group of knowledge workers in performing their respective knowledge work instances.

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Personal Knowledge Management and Social Media

Social Media in Higher Education ◽

10.4018/978-1-4666-2970-7.ch007 ◽

2013 ◽

pp. 124-143 ◽

Cited By ~ 1

Author(s):

Marie-Luise Groß

Keyword(s):

Social Media ◽

Knowledge Management ◽

Personal Development ◽

Knowledge Workers ◽

Knowledge Work ◽

Influential Factors ◽

Personal Knowledge ◽

Social Software ◽

Business Context ◽

Personal Knowledge Management

Today’s students are tomorrow’s knowledge workers. They will be paid to find innovative solutions to organizations’ most pressing problems. In times of decreasing training budgets and a dynamic job market, employees have to take over responsibility for their own personal development. Social Media and Social Software both on the WWW and organizations intranets offer a myriad of possibilities to employees and managers to be successful knowledge workers in increasingly virtual organizations and to ensure continuous learning. However, social media also puts new challenges on employees. Particularly young people, who – as the Generation Y’ers – are expected to possess extensive social media skills, need to know how they can use social media in a business context to ensure their personal development and be successful in their jobs. In this chapter, the Personal Knowledge Management model is used to discuss influential factors of successful knowledge work and personal development and to outline what students need to learn to be prepared for Enterprise 2.0.

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