Civil Servants&#39; Resistance towards E-Gopvernment Development

Resistance To Change ◽

Electronic Government ◽

Rapid Progress ◽

Government Programs ◽

Public Servants ◽

The Public ◽

The People ◽

Information And Communication

As the new UNPAN E-Government Readiness Report (2004) stated, during the last years, governments worldwide have made rapid progress in embracing information and communication technologies for electronic government. All over, several projects have been carried out in order to offer more and better information to citizens and to improve public service delivery. Nevertheless, not all of them have been successful. Several factors have restrained governments at all levels from implementing thriving e-government initiatives. Research has shown that workers’ resistance to change is one of the major obstacles that organizations face when trying to implement innovation change processes. The public sector is not an exception. Due to its intrinsic characteristics, the introduction of information technology and, particularly, of electronic government programs requires paying special attention to the potential crisis situation to which these initiatives could lead. The intention of this article is to make clear how public servants experience and react to those changes that result from the adoption of information and communication technologies (ICTs) within the public administration; that is, to analyze the people dimension of change.

DIGITAL GOVERNMENT: DYNAMICS OF INTERACTION BETWEEN STATE AND RUSSIAN SOCIETY IN THE HEAT OF COVID-19

Russian Journal of Management ◽

10.29039/2409-6024-2020-8-4-111-115 ◽

2021 ◽

Vol 8 (4) ◽

pp. 111-115

Author(s):

Anna Ryzhenok ◽

Ruslan Shangaraev

Keyword(s):

Effective Means ◽

Electronic Government ◽

Russian Society ◽

Digital Government ◽

The Public ◽

Key Indicator ◽

Stage Of Development ◽

Information And Communication

In the 21st century, one of the dominants of the modern stage of development of states is the elevation of the role of information and communication technologies ( the ICT), which, in turn, are actively implemented and used in the public administration system, creating new effective means of interaction between government bodies, citizens and various commercial structures. A striking example of the interaction between states and people is electronic government (E-government). Digital maturity is a key indicator of the readiness of the state and companies to implement digital solutions in their processes. At the same time, the coronavirus pandemic has already forced large companies to reconsider their strategies in favor of investments in digital technologies.

Evaluation of Organizational E-Government Readiness in the Public Sector

Public Affairs and Administration ◽

10.4018/978-1-4666-8358-7.ch083 ◽

2015 ◽

pp. 1629-1650

Author(s):

Ibrahim A. Alghamdi ◽

Robert Goodwin ◽

Giselle Rampersad

Keyword(s):

Public Sector ◽

Business Processes ◽

Organizational Transformation ◽

Government Programs ◽

The Public ◽

Government Organizations ◽

Ict Infrastructure

The purpose of this paper is to provide an integrated framework to evaluate organizational e-government readiness for government organizations. This framework is necessary as current ones ignore challenges that arise due to organizational transformation issues stemming from diffusion of Information and Communication Technologies (ICTs). This study adopts an e-government framework to highlight the main internal factors involved in the assessment of e-government organizational readiness and to examine how these factors lead to successful, organizational e-government readiness. The proposed framework integrates seven dimensions for evaluating organizational e-government readiness including e-government strategy, user access, e-government programs, portal architecture, business processes, ICT infrastructure, and human resources. This paper offers valuable insights to ICT managers for effectively assessing the e-government readiness of organizations to facilitate the success of e-government programs in the public sector.

Bridging the Political Gap?

Digital Literacy ◽

10.4018/978-1-4666-1852-7.ch087 ◽

2013 ◽

pp. 1658-1677

Author(s):

Yanina Welp

Keyword(s):

Political Institutions ◽

Public Management ◽

Public Confidence ◽

The Public ◽

The People ◽

Potential Benefits ◽

High Level

Given the lack of transparency and the extent to which corruption is endemic to most Latin American countries, it is not surprising to find a high level of citizen distrust in political institutions. Parliaments and political parties are the institutions most affected by this crisis of representative democracy, and receive the lowest levels of public confidence. In recent years, many initiatives, including those based on Information and Communication Technologies (ICTs), have been developed with the aim of revitalizing democracy, increasing transparency in public management, and opening up new spaces for political participation. However, the consequences of such initiatives are still unknown while the potential benefits of e-participation remain controversial: Should parliaments promote e-participation in societies that experience such a huge digital divide? Should participation be a top-down process initiated by governments or parliaments? Or should they increase accountability and leave participation in hands of the people? The aims of this chapter are twofold: (i) to analyze to what extent parliaments are offering more and better information to the public, and are becoming more transparent and accountable through the use of ICTs, and (ii) to examine the spread and scope of participatory initiatives in the law-making process.

Bridging the Political Gap?

E-Parliament and ICT-Based Legislation ◽

10.4018/978-1-61350-329-4.ch013 ◽

2012 ◽

pp. 217-236 ◽

Cited By ~ 1

Author(s):

Yanina Welp

Keyword(s):

Political Institutions ◽

Public Management ◽

Public Confidence ◽

The Public ◽

The People ◽

Potential Benefits ◽

High Level

Given the lack of transparency and the extent to which corruption is endemic to most Latin American countries, it is not surprising to find a high level of citizen distrust in political institutions. Parliaments and political parties are the institutions most affected by this crisis of representative democracy, and receive the lowest levels of public confidence. In recent years, many initiatives, including those based on Information and Communication Technologies (ICTs), have been developed with the aim of revitalizing democracy, increasing transparency in public management, and opening up new spaces for political participation. However, the consequences of such initiatives are still unknown while the potential benefits of e-participation remain controversial: Should parliaments promote e-participation in societies that experience such a huge digital divide? Should participation be a top-down process initiated by governments or parliaments? Or should they increase accountability and leave participation in hands of the people? The aims of this chapter are twofold: (i) to analyze to what extent parliaments are offering more and better information to the public, and are becoming more transparent and accountable through the use of ICTs, and (ii) to examine the spread and scope of participatory initiatives in the law-making process.

Virtual Government

Current Issues in IT Education ◽

10.4018/978-1-93177-753-7.ch033 ◽

2003 ◽

pp. 416-431 ◽

Cited By ~ 1

Author(s):

Birgit J. Oberer

Keyword(s):

Local Governments ◽

Business Processes ◽

Electronic Government ◽

The Public ◽

Interaction Partners ◽

Modern Information ◽

The Relationship

In this chapter, an overview of electronic government is given. Online electronic services, like inquiry possibilities that are made available to its interaction partners (citizens and businesses) by administration authorities, are one proof of changes in the public sector because of modern information and communication technologies. Electronic government includes all governmental measures at the levels (union, states, and local governments) for qualitative improvements in citizen’s different spheres of life and for optimization of business processes within the administration. It can cause an improvement of the relationship between administration, citizens, and businesses. The author gives an overview about selected current international electronic government incentives, introduces analysis methods for these governmental strategies, and shows developed guidelines for implementing electronic government.

DEVELOPMENT OF ELECTRONIC PUBLIC SERVICES IN UZBEKISTAn

Journal of law research ◽

10.26739/2181-9130-2021-5-3 ◽

2021 ◽

Vol 6 (5) ◽

pp. 24-30

Author(s):

Jamshid Yusupov ◽

Keyword(s):

Public Service ◽

Service Providers ◽

Electronic Government ◽

The Public ◽

Foreign Countries ◽

Priority Direction ◽

The Government

Reforming the public service is recognized as a priority direction of the policy of the government of Uzbekistan in the development of information and telecommunication technologies. The experience of foreign countries and their status as "service providers" is being studied. In addition, the article describes the development of e-commerce and e-government services through the transition to the digital economy. Electronic government is a scientific and theoretical analysis of the activities of state bodies in relation to individuals and legal entities as a requirement of the era of information and communication technologies

To the comparative analysis of the digitalization process of state administration in Russia and other countries

Russian Economic Journal ◽

10.33983/0130-9757-2020-5-75-117 ◽

2020 ◽

pp. 75-117

Author(s):

A.N. Shvetsov

Keyword(s):

Public Administration ◽

Large Scale ◽

Developed Countries ◽

Electronic Government ◽

Digital Government ◽

The Developed Countries ◽

Comprehensive Programs

The article compares the processes of dissemination of modern information and communication technologies in government bodies in Russia and abroad. It is stated that Russia began the transition to «electronic government» later than the developed countries, in which this process was launched within the framework of large-scale and comprehensive programs for reforming public administration in the 1980s and 1990s. However, to date, there is an alignment in the pace and content of digitalization tasks. At a new stage in this process, the concept of «electronic government» under the influence of such newest phenomena of the emerging information society as methods of analysis of «big data», «artificial intelligence», «Internet of things», «blockchain» is being transformed into the category of «digital government». Achievements and prospects of public administration digitalization are considered on the example of countries with the highest ratings — Denmark, Australia, Republic of Korea, Great Britain, USA and Russia.

Enhancing the roles of information and communication technologies in doctoral research processes

International Journal of Educational Technology in Higher Education ◽

10.1186/s41239-020-00212-3 ◽

2020 ◽

Vol 17 (1) ◽

Author(s):

Sarah J. Stein ◽

Kwong Nui Sim

Keyword(s):

Thematic Analysis ◽

Research Process ◽

Formal Learning ◽

Doctoral Study ◽

Ict Skills ◽

Doctoral Research ◽

The People ◽

Information And Communication

Abstract While information and communication technologies (ICT) are prominent in educational practices at most levels of formal learning, there is relatively little known about the skills and understandings that underlie their effective and efficient use in research higher degree settings. This project aimed to identify doctoral supervisors’ and students’ perceptions of their roles in using ICT. Data were gathered through participative drawing and individual discussion sessions. Participants included 11 students and two supervisors from two New Zealand universities. Focus of the thematic analysis was on the views expressed by students about their ideas, practices and beliefs, in relation to their drawings. The major finding was that individuals hold assumptions and expectations about ICT and their use; they make judgements and take action based on those expectations and assumptions. Knowing about ICT and knowing about research processes separately form only part of the work of doctoral study. Just as supervision cannot be considered independently of the research project and the student involved, ICT skills and the use of ICT cannot be considered in the absence of the people and the project. What is more important in terms of facilitating the doctoral research process is students getting their “flow” right. This indicates a need to provide explicit support to enable students to embed ICT within their own research processes.

VIRTUAL NETWORK AS THE TECHNOLOGICAL LAYER OF THE PUBLIC SPACE AND ITS EFFECTS ON URBAN SPACES

The Turkish Online Journal of Design Art and Communication ◽

10.7456/11101100/010 ◽

2021 ◽

Vol 11 (1) ◽

pp. 182-194

Author(s):

Merve KAYA ◽

Özlem KANDEMİR

Keyword(s):

Public Space ◽

Urban Areas ◽

Virtual Network ◽

Public Realm ◽

Virtual Networks ◽

The Public ◽

Physical Spaces

The physical and representational contents of the public space are in a dynamic evolving state with the changes in the social structure and urban structure. In the historical process, the phenomenon of public space has been affected by the developments experienced with the change in the way individuals establish relationships in public life. Today, this transformation has occurred through virtual networks with the development of information and communication technologies. The paper aims to understand the public sphere dynamics that have changed with information and communication technologies. Accordingly, it limits its scope on these questions: How virtual networks affect the representational form of public space? What are the spatial structuring of this new representational public realm? What effect does this transformation have on urban areas that are the physical spaces of public realm? The method of the study is to explain theoretical discussions by supporting examples. In this context, it has been found that virtual networks, known as a new form of public space, transform the representative and physical form of the public space in a multifaceted manner by relocating the way individuals communicate with each other on a virtual layer. In this virtual transformation, it has been seen that the representative public space is now formed on social networks and platforms and the spatial structuring of these areas is defined as virtual network. The effect of virtual networks on the physical spaces of the public realm is possible by clustering data about urban areas in these virtual environments. Therefore, the visibility of virtual networks on the physical spaces of the publicity takes place through the understanding of space usage; moreover, virtual network data, which hybridizes with contemporary urban areas, reveals new qualities in the sense of the city by embodying it through maps. The physical transformation of the public space with information and communication technologies is made possible by the use of virtual network data in the design processes of this new sensory city.