Virtual Government

2003 ◽  
pp. 416-431 ◽  
Author(s):  
Birgit J. Oberer
Keyword(s):  
Information And Communication Technologies ◽  
Local Governments ◽  
Business Processes ◽  
Communication Technologies ◽  
Electronic Government ◽  
The Public ◽  
Interaction Partners ◽  
Information And Communication ◽  
Modern Information ◽  
The Relationship

In this chapter, an overview of electronic government is given. Online electronic services, like inquiry possibilities that are made available to its interaction partners (citizens and businesses) by administration authorities, are one proof of changes in the public sector because of modern information and communication technologies. Electronic government includes all governmental measures at the levels (union, states, and local governments) for qualitative improvements in citizen’s different spheres of life and for optimization of business processes within the administration. It can cause an improvement of the relationship between administration, citizens, and businesses. The author gives an overview about selected current international electronic government incentives, introduces analysis methods for these governmental strategies, and shows developed guidelines for implementing electronic government.

City Boosterism through Internet Marketing

2011 ◽  
pp. 130-151 ◽  
Author(s):  
María Isabel Huerta-Carvajal ◽  
Luis Felipe Luna-Reyes
Keyword(s):  
Information And Communication Technologies ◽  
Local Governments ◽  
Communication Technologies ◽  
Strategy Development ◽  
City Marketing ◽  
The Public ◽  
Information And Communication ◽  
Marketing Activities ◽  
The City

Local governments around the world are becoming aware of the importance of identifying and marketing their local assets to promote economic competitiveness. Information and Communication Technologies (ICT) have proven useful in supporting marketing activities in the private sector, but there is still little exploration on their use in the public sector. However, ICT effectiveness is constrained by institutional arrangements and the coordination of the marketing efforts with other government processes such as urban planning and strategy development. The purpose of this chapter is to discuss the strategic scaffolding for ICT as a key component of a city’s marketing strategy using as an example the city of Puebla in Mexico. Although city marketing efforts and ICT use are still at its initial stages in the city, lessons from current efforts in Puebla are related to the key role of stakeholder networks, ICT interoperability, Geographic Information Systems, and government program continuity.

scholarly journals Conceptualizing E-Government from Local Government Perspectives

2018 ◽  
Vol 50 (1) ◽  
pp. 56-66 ◽  
Author(s):  
Aroon P. Manoharan ◽  
Alex Ingrams
Keyword(s):  
Information And Communication Technologies ◽  
Local Governments ◽  
Communication Technologies ◽  
Mobile Technologies ◽  
Future Research ◽  
The Public ◽  
Academic Literature ◽  
The Past ◽  
Adoption And Implementation ◽  
Information And Communication

Over the past two decades, governments have used information and communication technologies (ICTs) to integrate their internal functions and improve their delivery of services. Scholars and practitioners have conceptualized these various ICT trends and referred to them collectively as e-government. As the number of citizens using the Internet and mobile technologies increases, the public sector is constantly innovating to keep pace with the changing technologies and citizens’ expectations. This essay reviews the academic literature on e-government among local governments and explores the issues related to its adoption and implementation. Adopting an e-government stages perspective with attention to institutional capacity, the essay examines the factors and determinants of local e-government success. The essay concludes with directions for future research on e-government and innovation in local governments.

scholarly journals DIGITAL GOVERNMENT: DYNAMICS OF INTERACTION BETWEEN STATE AND RUSSIAN SOCIETY IN THE HEAT OF COVID-19

2021 ◽  
Vol 8 (4) ◽  
pp. 111-115
Author(s):  
Anna Ryzhenok ◽  
Ruslan Shangaraev
Keyword(s):  
Information And Communication Technologies ◽  
Effective Means ◽  
Communication Technologies ◽  
Electronic Government ◽  
Russian Society ◽  
Digital Government ◽  
The Public ◽  
Key Indicator ◽  
Stage Of Development ◽  
Information And Communication

In the 21st century, one of the dominants of the modern stage of development of states is the elevation of the role of information and communication technologies ( the ICT), which, in turn, are actively implemented and used in the public administration system, creating new effective means of interaction between government bodies, citizens and various commercial structures. A striking example of the interaction between states and people is electronic government (E-government). Digital maturity is a key indicator of the readiness of the state and companies to implement digital solutions in their processes. At the same time, the coronavirus pandemic has already forced large companies to reconsider their strategies in favor of investments in digital technologies.

Evaluation of Organizational E-Government Readiness in the Public Sector

2015 ◽  
pp. 1629-1650
Author(s):  
Ibrahim A. Alghamdi ◽  
Robert Goodwin ◽  
Giselle Rampersad
Keyword(s):  
Public Sector ◽  
Information And Communication Technologies ◽  
Business Processes ◽  
Organizational Transformation ◽  
Communication Technologies ◽  
Government Programs ◽  
The Public ◽  
Government Organizations ◽  
Information And Communication ◽  
Ict Infrastructure

The purpose of this paper is to provide an integrated framework to evaluate organizational e-government readiness for government organizations. This framework is necessary as current ones ignore challenges that arise due to organizational transformation issues stemming from diffusion of Information and Communication Technologies (ICTs). This study adopts an e-government framework to highlight the main internal factors involved in the assessment of e-government organizational readiness and to examine how these factors lead to successful, organizational e-government readiness. The proposed framework integrates seven dimensions for evaluating organizational e-government readiness including e-government strategy, user access, e-government programs, portal architecture, business processes, ICT infrastructure, and human resources. This paper offers valuable insights to ICT managers for effectively assessing the e-government readiness of organizations to facilitate the success of e-government programs in the public sector.

City Boosterism through Internet Marketing

2011 ◽  
pp. 842-862 ◽  
Author(s):  
María Isabel Huerta-Carvajal ◽  
Luis Felipe Luna-Reyes
Keyword(s):  
Information And Communication Technologies ◽  
Local Governments ◽  
Communication Technologies ◽  
Strategy Development ◽  
City Marketing ◽  
The Public ◽  
Information And Communication ◽  
Marketing Activities ◽  
The City

Local governments around the world are becoming aware of the importance of identifying and marketing their local assets to promote economic competitiveness. Information and Communication Technologies (ICT) have proven useful in supporting marketing activities in the private sector, but there is still little exploration on their use in the public sector. However, ICT effectiveness is constrained by institutional arrangements and the coordination of the marketing efforts with other government processes such as urban planning and strategy development. The purpose of this chapter is to discuss the strategic scaffolding for ICT as a key component of a city’s marketing strategy using as an example the city of Puebla in Mexico. Although city marketing efforts and ICT use are still at its initial stages in the city, lessons from current efforts in Puebla are related to the key role of stakeholder networks, ICT interoperability, Geographic Information Systems, and government program continuity.

The Main Concepts Behind the Dematerialization of Business Processes

2019 ◽  
pp. 508-519
Author(s):  
Liliana Ávila ◽  
Leonor Teixeira
Keyword(s):  
Information And Communication Technologies ◽  
Business Processes ◽  
Workflow Management ◽  
Communication Technologies ◽  
Document Management ◽  
Future Research ◽  
The Public ◽  
Knowledge Domains ◽  
Electronic Document Management ◽  
Information And Communication

This chapter aims to introduce the main concepts behind the dematerialization of business processes, which is relatively new in the academic literature, although there are already empirical evidences of the benefits arising from its implementation, especially in the public sector. The dematerialization of business processes results from the intersection of three other knowledge domains—electronic document management, workflow management, and reengineering of business processes—whose interconnections will be explored in the chapter. It also emphasizes the role of information and communication technologies as an important tool for any organization that intends to improve its performance through the better management of its information workflows. It presents a comparative analysis performed for some tools available in the market (propriety and open-source solutions) in order to help organizations to understand the benefits and commitments arising from the modernization of processes. Finally, the chapter identifies some opportunities for the conduction of future research.

Civil Servants' Resistance towards E-Gopvernment Development

2011 ◽  
pp. 2580-2588
Author(s):  
Mila Gasco
Keyword(s):  
Information And Communication Technologies ◽  
Resistance To Change ◽  
Communication Technologies ◽  
Electronic Government ◽  
Rapid Progress ◽  
Government Programs ◽  
Public Servants ◽  
The Public ◽  
The People ◽  
Information And Communication

As the new UNPAN E-Government Readiness Report (2004) stated, during the last years, governments worldwide have made rapid progress in embracing information and communication technologies for electronic government. All over, several projects have been carried out in order to offer more and better information to citizens and to improve public service delivery. Nevertheless, not all of them have been successful. Several factors have restrained governments at all levels from implementing thriving e-government initiatives. Research has shown that workers’ resistance to change is one of the major obstacles that organizations face when trying to implement innovation change processes. The public sector is not an exception. Due to its intrinsic characteristics, the introduction of information technology and, particularly, of electronic government programs requires paying special attention to the potential crisis situation to which these initiatives could lead. The intention of this article is to make clear how public servants experience and react to those changes that result from the adoption of information and communication technologies (ICTs) within the public administration; that is, to analyze the people dimension of change.

Enterprise Architecture in Countries with Volatile Governance

2012 ◽  
pp. 205-217
Author(s):  
Saleem Zoughbi ◽  
Sukaina Al-Nasrawi
Keyword(s):  
Public Sector ◽  
Information And Communication Technologies ◽  
Public Management ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Communication Technologies ◽  
The Public ◽  
Comprehensive Method ◽  
Information And Communication ◽  
Public Sector Efficiency

The growing adoption and use of Information and Communication Technologies (ICTs) in public administration enables global alteration of functions and business processes used by Governments hoping to convert into viable and successful e-governances. The main objectives are not limited to the traditional e-government goals, but also to improve public sector efficiency, transparency, and accountability, and lower cost across all government administrations, thus leading to the reengineering of the public sector. This could happen at different levels. The success rate is related to results achieved in e-democracy, e-transparency, citizen’s involvement in public management, and other controversial outcomes, which may not be welcome in some countries. With the advent of EA, one sees a more comprehensive method of solving customization problems. The number of difficulties and obstacles may increase when dealing with issues related to the transformation into e-governance at the micro level; hence, a more efficient way is to introduce an EA framework where one can leverage these difficulties before the actual transformation.

scholarly journals International experience in implementing information and communication technologies for the development of regions in Ukraine

2020 ◽  
Vol 8 (1 SI) ◽  
pp. 50-53
Author(s):  
Sergiy Karelin
Keyword(s):  
Information And Communication Technologies ◽  
Digital Literacy ◽  
Local Governments ◽  
Business Processes ◽  
Local Level ◽  
Communication Technologies ◽  
International Experience ◽  
Digital Transformation ◽  
Information And Communication ◽  
Effective Development

During the COVID-19 pandemic, traditional communications were in crisis. Many businesses have ceased to exist or are on the verge of bankruptcy. Local governments, as well as businesses, were forced to work during the first month of severe quarantine. We had to quickly transfer most business processes to the online environment to ensure the social distance of employees and reduce the possibility of their infection.The author analyzed the international experience of using information and communication technologies for the effective development of communities and territories. The article analyzes the introduction of "Digital Agendas" as a regulatory framework for the implementation of digital transformation at the local level. The role of digital infrastructure and digital literacy as factors of implementation and use of information and communication technologies is highlighted.The experience of implementing an innovation cluster on the example of the city of Oulu (Finland) is considered.Steps are proposed for the territorial communities of Ukraine to accelerate the implementation of digital transformation.

The Main Concepts Behind the Dematerialization of Business Processes

2018 ◽  
pp. 888-898
Author(s):  
Liliana Ávila ◽  
Leonor Teixeira
Keyword(s):  
Information And Communication Technologies ◽  
Business Processes ◽  
Workflow Management ◽  
Communication Technologies ◽  
Document Management ◽  
Future Research ◽  
The Public ◽  
Knowledge Domains ◽  
Electronic Document Management ◽  
Information And Communication

This chapter aims to introduce the main concepts behind the dematerialization of business processes, which is a relatively new in the academic literature, although there are already empirical evidences of the benefits arising from its implementation, especially in the public sector. The dematerialization of business processes results from the intersection of three other knowledge domains - electronic document management, workflow management and reengineering of business processes -, whose interconnections will be explored along the chapter. It is also emphasized the role of Information and Communication Technologies as an important tool for any organization which intends to improve its performance through the better management of its information workflows. It is presented a comparative analysis performed for some tools available in the market (propriety and open-source solutions) in order to help organizations to understand the benefits and commitments arising from the modernization of processes. Finally, are identified some opportunities for the conduction of future research.

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