Complex Organizations and Information Systems

2011 ◽  
pp. 625-633
Author(s):  
Leoni Warne ◽  
Helen Hasan ◽  
Henry Linger
Keyword(s):  
Decision Making ◽  
Information Systems ◽  
Information And Communications Technology ◽  
Communications Technology ◽  
Complex Environment ◽  
Research And Practice ◽  
Tolerance Of Ambiguity ◽  
Is Research ◽  
Decentralized Decision Making ◽  
Organizational Activities

In modern organizations, information, and particularly knowledge, is known to be the most strategically important resource. The defining characteristics of modern organizational forms are purported to be flatter hierarchies, decentralized decision making, greater capacity for tolerance of ambiguity, permeable boundaries, capacity for renewal, self-organizing units, continual change, and an increasingly complex environment (Daft & Lewin, 1993; Warne, Ali, Bopping, Hart, & Pascoe, 2004). Yet, many systems that are developed to support organizational activities continue to fail at an alarming rate (Hart & Warne, 2005; Warne, 2002). Many explanations have been offered for such failures (e.g., DeLone & McLean, 1992; Fortune & Peters, 2005; Lyytinen & Hirschheim, 1987; Sauer, 1993; Warne, 2002), but contradictions and stresses continue to confound organizations and their use of information and communications technology (ICT). The challenge for information systems (IS) research and practice is to articulate an organizational paradigm, including its structures, forms, and systems, that will enable the organization to be agile, innovative, and have the capacity to learn. This article discusses some of the parameters for a new contemporary model for organizations.

scholarly journals A HYBRID MODEL FOR DECISION-MAKING IN THE INFORMATION AND COMMUNICATIONS TECHNOLOGY SECTOR

2015 ◽  
Vol 21 (5) ◽  
pp. 720-737 ◽  
Author(s):  
Andrés CID-LÓPEZ ◽  
Miguel J. HORNOS ◽  
Ramón Alberto CARRASCO ◽  
Enrique HERRERA-VIEDMA
Keyword(s):  
Decision Making ◽  
Intelligent System ◽  
Daily Basis ◽  
Information And Communications Technology ◽  
Decision Making Process ◽  
Computing With Words ◽  
Communications Technology ◽  
Qualitative Information ◽  
Technology Sector ◽  
Decision Making Model

The majority of businesses in the Information and Communications Technology (ICT) sector face decision-making problems on a daily basis. Most of these problems are based on contexts of uncertainty, where decisions are founded on qualitative information which may be imprecise or perception-based. In these cases, the information which is expressed by experts and users of evaluated services can be treated using processes of computing with words (CW). In this paper, we present a hybrid decision-making model especially designed for the ICT sector whereby the experts have the support of an intelligent system which provides information about the opinions of users related to those problems which are to be analysed. These opinions are obtained by using different mechanisms and techniques when users conduct business with the service provider. In addition, we employ a procedure for obtaining consensus between experts which enriches and strengthens the decision-making process.

E-Documents and E-Signatures in Tanzania

2012 ◽  
pp. 90-122 ◽  
Author(s):  
Ubena John
Keyword(s):  
At Risk ◽  
Information Systems ◽  
Qualitative Study ◽  
Legal Status ◽  
Legal Framework ◽  
Information And Communications Technology ◽  
Communications Technology ◽  
Literature Analysis ◽  
Ict Infrastructure ◽  
The Government

This chapter analyses the use of e-Documents and e-Signatures in Tanzania with a view of establishing their legal status, applicability, and the future of such technologies in e-Government systems. That is important as Information and Communications Technology (ICT) is widely employed in Tanzania. Moreover, the development and application of information systems is influenced by law. Therefore, the problem investigated is twofold: First, legal status, validity, and admissibility of e-Documents and e-Signatures in evidence in Tanzania are questioned. Second, the challenges facing the establishment of e-Government in Tanzania are explored. The chapter is a qualitative study, i.e. library- and desk-based research. Various literatures focusing on e-Documents and e-Signatures are reviewed, analysed, and evaluated so as to draw a conclusion on the relevancy of e-Documents and e-Signatures in the e-Government projects in Tanzania. The literature analysis conducted found that there is a lack of legal framework to recognize e-Documents and e-Signatures compounded with poor ICT infrastructure in Tanzania. This scenario puts e-Government endeavours at risk. It is recommended that the government should enact the laws to recognise e-Documents and e-Signatures to boost e-Commerce as well as e-Government.

Ethics and Social Networking

2019 ◽  
pp. 1893-1923
Author(s):  
Ludwig Christian Schaupp ◽  
Lemuria Carter
Keyword(s):  
Decision Making ◽  
Social Media ◽  
Information Systems ◽  
Social Networking ◽  
Online Communities ◽  
Information Disclosure ◽  
Online Information ◽  
Comprehensive Review ◽  
Research And Practice ◽  
Ethical Implications

Thanks to recent technological advancements, social networking has seen unprecedented growth. Services such as Facebook, Twitter and LinkedIn have evolved from niche communities to active cyber-societies. In addition to an increase in the diffusion of social media, there has also been an increase in the amount and type of information that participants share in these online environments. In this paper, the authors integrate decision making research from three disciplines -marketing, theology and information systems - to explain information disclosure in online communities. They use these disciplines to provide a comprehensive review of existing literature and present innovative recommendations for research and practice. In particular, the authors recommend Potter's Box as a useful framework for evaluating the ethical implications of online information disclosure.

The Value of Information Systems to Small and Medium-Sized Enterprises

2011 ◽  
pp. 1639-1666 ◽  
Author(s):  
Susan J. Winter ◽  
Connie Marie Gaglio ◽  
Hari K. Rajagopalan
Keyword(s):  
Information Systems ◽  
Theory And Practice ◽  
Information And Communications Technology ◽  
Purchase Decisions ◽  
Communications Technology ◽  
Structured Interviews ◽  
The Relationship ◽  
Role Of Information ◽  
Customers Perspective

Small and medium-sized enterprises (SMEs) face more serious challenges to their survival than do larger firms. To succeed, SMEs must establish and maintain credibility in the marketplace to attract the resources required for survival. Most co-opt legitimacy by mimicking the cues that signal credibility to convince potential stakeholders that something stands behind their promises. This research examines the role of information and communications technology (ICT) in legitimacy-building from the perspective of both SME founders and customers. In-depth, semi-structured interviews were conducted in a variety of industries to determine whether the ICT-related legitimacy schema from the customers’ perspective differs substantially from that of firm founders. Results indicate that customers compare the ICT information provided in SME’s sales pitches to pre-existing ICT expectations about the nature of desirable sales transactions. We describe the relationship between violations of ICT expectations, legitimacy, and purchase decisions. Implications for theory and practice are discussed.

Towards a Sociopragmatic-Constructivist Understanding of Information Systems

2003 ◽  
pp. 267-297 ◽  
Author(s):  
Boris Wyssusek ◽  
Martin Schwartz
Keyword(s):  
Information Systems ◽  
Cultural History ◽  
Great Influence ◽  
Research And Practice ◽  
Is Research ◽  
Systems Research ◽  
Information Systems Research ◽  
Radical Constructivist ◽  
Human Inquiry

Contemporary understanding of information systems (IS) is flawed by fundamental problems in information systems research and practice. In this chapter, we claim that philosophical presuppositions have a great influence on our understanding of IS. Reflecting on the modernism-postmodernism debate and its methodological consequences for IS research, we derive the need for a paradigmatic foundation of IS research. Referring to Kuhn’s concept of “paradigm,” we develop a framework for the conceptualization of “paradigms of inquiry.” We use the notion of “model,” which we believe to be pivotal for the understanding of IS, to illustrate the implications of the adoption of a “paradigm of inquiry.” In response to a criticism of both the positivist and the radical-constructivist paradigms, we develop a paradigm called “sociopragmatic constructivism” (SPC). Presupposing that human inquiry relies on social contextualization, common practice and cultural history, we propose an agenda for upcoming IS research grounded in SPC.

E-Governance and Development

2011 ◽  
pp. 98-108
Author(s):  
Raul Zambrano
Keyword(s):  
Decision Making ◽  
Stakeholder Engagement ◽  
Local Level ◽  
Information And Communications Technology ◽  
Communications Technology ◽  
Alternative Approach ◽  
Governance Process ◽  
Decision Making Processes ◽  
Potential Benefits ◽  
Basic Services

This article provides a quick assessment of current e-governance policies and programmes to then suggest an alternative approach to the issue of the use information and communications technology in governance process. By focusing on citizens and stakeholders needs and fostering their participation in decision-making processes, governments can be best prepared to provide them with basic services and information, especially to poor and marginalized areas excluded from the potential benefits of egovernance. Pro-poor basic delivery in turn has the potential of fostering stakeholder engagement in public policy discussions at the local level.

Ethics and Social Networking

2019 ◽  
pp. 346-374
Author(s):  
Ludwig Christian Schaupp ◽  
Lemuria Carter
Keyword(s):  
Decision Making ◽  
Social Media ◽  
Information Systems ◽  
Social Networking ◽  
Online Communities ◽  
Information Disclosure ◽  
Online Information ◽  
Comprehensive Review ◽  
Research And Practice ◽  
Ethical Implications

Thanks to recent technological advancements, social networking has seen unprecedented growth. Services such as Facebook, Twitter and LinkedIn have evolved from niche communities to active cyber-societies. In addition to an increase in the diffusion of social media, there has also been an increase in the amount and type of information that participants share in these online environments. In this paper, the authors integrate decision making research from three disciplines -marketing, theology and information systems - to explain information disclosure in online communities. They use these disciplines to provide a comprehensive review of existing literature and present innovative recommendations for research and practice. In particular, the authors recommend Potter's Box as a useful framework for evaluating the ethical implications of online information disclosure.

Information Systems Projects In Contact Centers

2010 ◽  
pp. 381-395 ◽  
Author(s):  
Rui Rijo ◽  
João Varajão ◽  
Ramiro Gonçalves
Keyword(s):  
Information Systems ◽  
Focus Group ◽  
Decisive Role ◽  
Project Managers ◽  
Discussion Groups ◽  
Information And Communications Technology ◽  
Communications Technology ◽  
Key Factors ◽  
Contact Centers ◽  
Multiple Actors

Over the past decade, Contact Centers have experienced exceptional growth. In UK and USA Contact Centers employ about three percent of the working population. Contact Center’s projects are complex because occur in a multidisciplinary area with multiple actors and constraints. Information systems play a decisive role in these projects. However, several studies indicate a low success level of information and communications technology projects leading to research opportunities for their improvement. In their previous research the authors have identified a framework with the key factors to be considered in these projects. Due to the highly dynamic reality of the Contact Centers, the framework must evolve in order to maintain its usefulness for project managers and other center professionals. Focus groups are interactive discussion groups used for generating knowledge and hypotheses, exploring opinions, attitudes and attributes. In this way, the study presented in this chapter aims to verify, expand and actualize the existent framework, using a focus group with professionals in the area.

scholarly journals Introducing a New Teaching Information System through Workshop: Experiences of Participants

2019 ◽  
Vol 8 (2S9) ◽  
pp. 770-773 ◽  
Keyword(s):  
Information System ◽  
Information Systems ◽  
Information And Communications Technology ◽  
Communications Technology ◽  
Education Systems ◽  
New Information ◽  
Questionnaire Form ◽  
New System ◽  
Teaching Information

As the information and communications technology becomes more advanced, various new information and education systems are implemented in universities. Hence, universities often conduct workshops to introduce on how to use the new systems. In this respect, one challenge might be faced by universities is how a workshop can be conducted effectively to ensure that participants master the new teaching information systems. Thus, this paper aims to share (i) the ways of an instructor introducing a new system, and (ii) the experiences of participants to learn a new system in the workshop. A total of 13 participants attended the workshop, but only 9 of them voluntarily filled in the questionnaire form. The result shows that participants agreed that the workshop content is useful for them and they learned how to use the new system.

Sign in / Sign up

Export Citation Format

Share Document