Evaluating IT-Enabled Transformation in Public Services

2009 ◽  
pp. 379-394
Author(s):  
Sevgi Ozkan ◽  
Murat Cakir
Keyword(s):  
Information Systems ◽  
Evaluation Methodology ◽  
Future Research ◽  
Management Support ◽  
Government Organization ◽  
Top Management Support ◽  
Relative Term ◽  
Research Areas ◽  
Organizational Features

While the paradigm for organizations evolves into an information perspective and information systems’ (IS) role shifts from efficiency to effectiveness, among the top issues of IS management is measuring and improving IS effectiveness. This chapter offers an IS effectiveness evaluation methodology applied on a government organization in Turkey. IS maturity is taken as a reference for determining independent variables of the research. The chapter supports that “IS effectiveness” is a relative term conceptualized by organizational features. The case study suggests future research areas. A number of findings and propositions have been presented, including the alignment of technology and business process, integrating stakeholders’ trust and commitment, the significance of top management support, top-down vs. bottom-up approaches, which can enhance the adoption and institutionalization of information systems implementations within a government organization.

Managing top management support in complex information systems projects

2017 ◽  
Vol 19 (1/2) ◽  
pp. 151-164 ◽  
Author(s):  
Salvador Bueno ◽  
M. Dolores Gallego
Keyword(s):  
Information Systems ◽  
Organizational Communication ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
End Users ◽  
Top Management ◽  
Management Support ◽  
Content Type ◽  
Top Management Support ◽  
And Training

Purpose Top management support (TMS) is considered as a critical factor for the success of information systems (ISs) projects. The literature shows that TMS has a positive impact on achieving success in ISs’ projects in different aspects. However, the enabling factors for TMS in complex ISs’ projects have barely been tested, something which this study aims to rectify. Design/methodology/approach This study has designed a research model based on structural equation modelling (SEM) with the intention of analysing the perception of IS end users regarding the effect on TMS of the following factors: technological complexity and training and organizational communication. The application of the study has focused on an enterprise resource planning–open source software (ERP-OSS) environment. Findings The findings show how end users have a perception that organizational communication and training have a positive relation with TMS. Based on these findings, the authors have suggested several practical considerations. Research limitations/implications There are two limitations to this study. First, this study is based on the perception of complex IS/IT users. It would be interesting to add the perception of top managers to provide more solid findings. The second limitation is that this study has not suggested any additional potential factors which could affect TMS. Practical implications First, this article provides a study of the key role of TMS when an organization needs to implement a complex IS/IT. Second, organizations must develop mechanisms for increasing training and communication relating to the new complex IS/IT projects. Finally, the complexity of an IS/IT project does not constitute an enabling factor incentivizing TMS and should therefore not be a determining factor in increasing TMS within an organization selecting an IS/IT. Originality/value This study contributes to advancing theory in the field of TMS in information systems projects.

The Effects of Top Management Support on Information System Success: Manufacturing Industry Cases

2012 ◽  
Vol 157-158 ◽  
pp. 344-348 ◽  
Author(s):  
Xiao Chun Chen ◽  
Zhao Zhao ◽  
Yun Feng Wang
Keyword(s):  
Information Systems ◽  
Manufacturing Industry ◽  
Success Factors ◽  
Top Management ◽  
Management Support ◽  
Information Systems Success ◽  
Top Management Support ◽  
Manufacturing Enterprises ◽  
Study Approach ◽  
Chinese Manufacturing Industry

Top management support (TMS) is one of critical success factors of information systems. However, prior research had no agreement on the contents, forms and roles of TMS. Especially, studies conducted in Chinese manufacturing industry context were scarce. This paper constructed a model to describe the effects of TMS on information systems success and the reactions. Following multi-case study approach, it collected the qualitative data from eleven manufacturing enterprises, and nine of which were got together through interviewing the CIOs. As result, the conceptual model was supported. The findings have significant meanings for practice.

scholarly journals HOW DO FIRMS OPEN UP THE FRONT-END OF SERVICE INNOVATION? A CASE STUDY OF IT-BASED SERVICE FIRMS IN THAILAND

2018 ◽  
Vol 22 (01) ◽  
pp. 1850010 ◽  
Author(s):  
BUNDIT THANASOPON ◽  
THANOS PAPADOPOULOS ◽  
RICHARD VIDGEN
Keyword(s):  
Service Innovation ◽  
Service Firms ◽  
Management Support ◽  
Online Service ◽  
Top Management Support ◽  
Fuzzy Front End ◽  
Front End ◽  
Multiple Case ◽  
Key Dimensions

This paper focusses on the openness in the front-end phase of service innovation and its impact on innovation success. The early stages of innovation are fuzzy and unstructured, thus often being called “fuzzy front-end” (FFE) by scholars. The FFE begins when an opportunity is considered worthy of further ideation, exploration, and assessment and ends when a firm decides to invest in — or terminate — an idea. Although openness has been identified as pivotal to innovation performance, little effort has been put into exploring its role in the early phase of innovation. By drawing on the data of a multiple case study in Thai online service firms, we are able to identify four key dimensions of FFE openness competence: prior related knowledge, top management support, the presence of workable prototype, and slack resource. Furthermore, we found three openness activities that often take place in the FFE phase of successful online service innovation, i.e., external search, inter-firm partnerships and customer experimentation. From a managerial perspective, our study provides useful insights to innovation managers aiming at enhancing front-end performance through openness.

scholarly journals Dukungan Manajemen Puncak, Kemampuan Teknik, Pelatihan Karyawan dan Kinerja Sistem Informasi Akuntansi Perbankan

1970 ◽  
Vol 3 (01) ◽  
pp. 109-120
Author(s):  
Dwinanto Priyo Susetyo ◽  
Dadang Sadeli ◽  
Surtikanti Surtikanti
Keyword(s):  
Information Systems ◽  
Accounting Information ◽  
Employee Training ◽  
Jel Classification ◽  
Top Management ◽  
Management Support ◽  
Test Results ◽  
Accounting Information Systems ◽  
Top Management Support ◽  
Electronic Transactions

A B S T R A C T This research is motivated by a number of banking companies are less able to provide good service to customers, especially relating to electronic transactions. The purpose of this study was to determine the effect of top management support, technical capabilities and training of employees on the performance of accounting information systems. This study used a survey by distributing questionnaires by 73 bank’s employees as of accounting information systems. The test results show that support of top management and the ability of users of information systems affect the performance of accounting information systems but employee training has no effect on the performance of accounting information systems. A B S T R A K Penelitian ini dilatarbelakangi oleh banyaknya perusahaan perbankan yang kurang dapat memberikan pelayanan yang baik terhadap nasabah khususnya yang berhubungan dengan transaksi elektronik. Adapun tujuan dari penelitian ini adalah untuk mengetahui pengaruh dukungan manajemen puncak, kemampuan teknik dan pelatihan karyawan terhadap kinerja sistem informasi akuntansi. Penelitian ini menggunakan survei dengan menyebarkan kuesioner sebanyak 73 pegawai bank di wilayah Sukabumi. Sampel yang diambil dari populasi tersebut adalah pemakai sistem informasi akuntansi. Hasil pengujian menunjukkan bahwa dukungan manajemen puncak dan kemampuan pemakai sistem informasi berpengaruh terhadap kinerja sistem informasi akuntansi tetapi pelatihan karyawan tidak berpengaruh terhadap kinerja sistem informasi akuntansi. JEL Classification: M53, M41

scholarly journals The influence of organizational factors to software-as-a-service (SaaS) adoption in Vietnamese enterprises

2020 ◽  
Vol 36 (2) ◽  
Author(s):  
Le Thi Thu Ha ◽  
Le Thi Minh Huyen ◽  
Le Thi Thu Huong ◽  
Le Nguyen Hoang Linh
Keyword(s):  
Organizational Factors ◽  
Organizational Readiness ◽  
Top Management ◽  
Organizational Size ◽  
Management Support ◽  
Information Technology Industry ◽  
Top Management Support ◽  
Technology Industry ◽  
Analyze Data

With the growth of the information technology industry, the literature exploring cloud computing, in particular, SaaS adoption has been developing considerably over the last few years. It is time to take stock of SaaS adoption’s determinant factors and its application to more specific contexts. This study endeavored to investigate the influence of three organizational factors (organizational size, organizational readiness, and top management support) to SaaS adoption in Vietnamese enterprises across sectors. Qualitative method was employed to analyze data gathered from 18 case-study companies. The findings reconfirmed that top management support is the strongest enabler for SaaS adoption while there are still some contradictions between organizational size as well as organizational readiness versus SaaS adoption in the context of a developing country as Vietnam.

scholarly journals POINT CLOUD APPLICATIONS FOR DISASTER REMEDIATION: A CASE STUDY

2017 ◽  
Vol 1 (1) ◽  
pp. 40-45 ◽  
Author(s):  
Glenda Mayo
Keyword(s):  
Disaster Mitigation ◽  
Future Research ◽  
Process Data ◽  
Research Areas ◽  
Industry Applications ◽  
Time Savings ◽  
New Applications ◽  
Cloud Applications ◽  
Post Disaster

ABSTRACT Photorealistic, LiDAR-based 3D imaging provides accurate and precise documentation of existing conditions and measurable geometry. The quality and accuracy of the data generated by LiDAR cannot be economically recreated using more traditional measurement and CAD techniques. While earlier forms of this technology have been used for many years, recent innovations have provided opportunities for numerous new uses that will soon change the way many professionals obtain, analyze and process data. The use of 3D scanning equipment for new applications is gaining momentum and one such application, its use for disaster mitigation, was explored in a case study. The study reviews scanning industry applications and improvements for precision and also includes a case study in the application of a historic church post disaster, which was documented with the beneficial applications (such as safety and time savings) as well as what the authors believed to be future research areas for similar projects.

scholarly journals User’s satisfaction with information system quality: An empirical study on the hospital information systems in Ho Chi Minh City, Vietnam

2020 ◽  
Vol 9 (2) ◽  
Author(s):  
Nguyen Tran Thuy Trang ◽  
Nguyen Manh Tuan
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Management Support ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Top Management Support

User satisfaction with information system quality has long been a substantial topic in the literature of information system (IS). Based on the key constructs of IS success model (including system quality and information quality) and technology acceptance model (including perceived ease of use and perceived usefulness), this paper builds and validates a theoretical framework to explain user satisfaction with information system quality. A survey study with AMOS-SEM analysis of 363 users of management information systems in 9 hospitals in HCMC, Vietnam showed that 12 of 14 hypotheses were empirically supported. The findings affirmed the direct influence of system quality, information quality and top management support on perceived ease of use, perceived usefulness and trust, and then on user satisfaction. The results also reinforced the impact of perceived ease of use on perceived usefulness, and the joint influence of perceived usefulness and trust on user satisfaction. The paper is among the first studies, in the healthcare sector, to empirically identify both information system quality and top management support in predicting user acceptance of and satisfaction with information system implementation in organizational settings. The theoretical and managerial implications of the paper were derived.

scholarly journals Analisis Faktor-Faktor yang Mempengaruhi Kinerja Sistem Informasi Akuntansi Pada Bank Perkreditan Rakyat (BPR) DPK Perbarindo Bali Timur

2020 ◽  
Vol 1 (1) ◽  
pp. 8-14
Author(s):  
Ni Made Ayustina Warimi Dewi ◽  
I Wayan Rupa ◽  
L.P.G Sri Eka Jayanti
Keyword(s):  
Information Systems ◽  
Accounting Information ◽  
User Involvement ◽  
Total Sample ◽  
Top Management ◽  
Management Support ◽  
Accounting Information Systems ◽  
Purposive Sampling ◽  
Top Management Support ◽  
A Company

Abstract Evaluationxofxthexperformancexof Accounting Information Systems used by a company is very important to know. The betterxthexperformancexof the system is applied. This research aims to analyze the influence of user involvement in the developmentxofxinformationxsystems, top management support, training and education programs, personal technical skills onxthexperformancexof accountingxinformationxsystems. ThisxresearchxwasxconductedxatxBRPxDPK PerbarindoxEastxBalixinx3 districts in Bali The samplexcollectionxtechnique usedxinxthis study was purposive sampling with a total sample of 50 respondents. Data analysisxtechniquesxusing thexclassicxassumptionxtest thatxisxnormality test, multcollinearityxtest, heteroskedacity test. Hypothesisxtestingxuses multiple linearxregressionxanalysis. Thexresultsxshowedxthat thexinvolvementxof users in thexdevelopmentxof informationxsystems, top management support, training and educationxprograms, technicalxabilitiesxaffectxthexperformancexof accounting information systems. Keywords: Involvement of users in the development of information systems; top managementxsupport; training andxeducationxprograms; personalxtechnical abilitiesxon information systemxperformance Abstrak Penilaian terhadap kinerja Sistem Informasi Akuntansi yang digunakan suatu perusahaan sangat penting untuk diketahui. Semakin baik kinerja dari sistem yang diterapkan.Penelitian ini bertujuanuntuk menganalisis pengaruh keterlibatan pemakai dalam pengembangan sistem informasi, dukungan manajemen puncak, program pelatihan dan pendidikan, kemampuan teknik personal terhadap kinerja sistem informasi akuntansi. Penelitian ini dilakukan pada BPR DPK Perbarindo Bali Timur pada 3 Kabupaten di Bali Teknik pengumpulansampel yang digunakan pada penelitian ini dengan metode purposive sampling dengan jumlah sampel sebanyak 50 responden. Teknik analisis data menggunakan uji asumsi klasik yaitu uji normalitas, uji multikolinieritas, uji heteroskedasitas. Pengujian hipotesis menggunakan analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa keterlibatan pemakai dalam pengembangan sistem informasi, dukungan manajemen puncak, program pelatihan dan pendidikan, kemampuan teknik berpengaruh terhadap kinerja sistem informasi akuntansi. Kata Kunci: Keterlibatan Pemakai, Dukungan Manajemen Puncak, Program Pelatihan, Pendidikan, Kemampuan Teknik, Kinerja Sistem Informasi Akuntansi Kata Kunci: Keterlibatan pengguna dalam pengembangan sistem informasi; manajemen puncak dukungan; pelatihan dan pendidikan, program; kemampuan teknis perorangan; sistem informasi; kinerja

scholarly journals An Investigation on the Constraints to Telework Implementation in New Zealand Businesses

2021 ◽  
Author(s):  
◽  
Minh Huu Pham
Keyword(s):  
New Zealand ◽  
Professional Associations ◽  
Theory Of Constraints ◽  
Future Research ◽  
Top Management ◽  
Management Support ◽  
Top Management Support ◽  
Perceived Benefit ◽  
Workforce Issues ◽  
Potential Benefits

<p>Telework has many potential benefits for both employers and employees, and has been explored extensively in past and present research. However, the adoption rates of telework is much lower than expected. Organizations in general as well as in New Zealand are reluctant to implement it on a grand scale. The purpose of this study is to find the answer for this phenomenon. This study takes an approach based on the Theory of Constraints to discover one of the main constraints to telework implementation. Constraints were explored across seven factors:  perceived benefit, top management support, economic constraint, workplace constraint,  technological constraint, risks and workforce constraint. Data were collected from members  of four professional associations in New Zealand that specialized in the ICT and commerce fields.  The results of this study indicated that lack of top management support is the main constraint to telework implementation in New Zealand businesses. The author suggests that managers  should pay more attention to top management support, workforce issues and culture change  for a successful telework program. Future research should seek the opinions of non-adopters; explore workforce constraints; and use a data collection method that can identify participants' demographics.</p>

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