scholarly journals User’s satisfaction with information system quality: An empirical study on the hospital information systems in Ho Chi Minh City, Vietnam

2020 ◽  
Vol 9 (2) ◽  
Author(s):  
Nguyen Tran Thuy Trang ◽  
Nguyen Manh Tuan
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Management Support ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Top Management Support

User satisfaction with information system quality has long been a substantial topic in the literature of information system (IS). Based on the key constructs of IS success model (including system quality and information quality) and technology acceptance model (including perceived ease of use and perceived usefulness), this paper builds and validates a theoretical framework to explain user satisfaction with information system quality. A survey study with AMOS-SEM analysis of 363 users of management information systems in 9 hospitals in HCMC, Vietnam showed that 12 of 14 hypotheses were empirically supported. The findings affirmed the direct influence of system quality, information quality and top management support on perceived ease of use, perceived usefulness and trust, and then on user satisfaction. The results also reinforced the impact of perceived ease of use on perceived usefulness, and the joint influence of perceived usefulness and trust on user satisfaction. The paper is among the first studies, in the healthcare sector, to empirically identify both information system quality and top management support in predicting user acceptance of and satisfaction with information system implementation in organizational settings. The theoretical and managerial implications of the paper were derived.

DETERMINAN KEPUASAN PENGGUNA AKHIR APLIKASI ERP FREE OPEN SOURCE ADEMPIERE PADA USAHA KECIL MENENGAH: STUDI KASUS PADA UKM BLESSINGS

2016 ◽  
Vol 12 (2) ◽  
pp. 111
Author(s):  
Dionysia Kowanda ◽  
Muhammad Firdaus ◽  
Rowland Bismark Fernando Pasaribu
Keyword(s):  
Information System ◽  
Open Source ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Top Management Support

In a small-sized to big-sized company, evaluate the information system success is essential, yet notalways been seamless. Successful implementation of a system can be indicated by measuring its usersatisfaction. This study aims to measure Adempiere ERP Open Source end-user satisfaction atBlessings SME’s. This study employs three variables from The Updated DeLone and McLean Information System Success (2003), namely information system quality, information quality, andservice quality, and two variables from Technology Acceptance Model (TAM) as well, namely perceived usefulness and perceived ease of use, and also takes top management support as another consideration. Data were collected by distributing questionnaires to the respondents directly concerned. The findings showed that information quality, perceived usefulness, perceived ease of use, and top management support have significant positive impact to Adempiere ERP Open Source enduser satisfaction, whereas information system quality and service quality have positive impact but not significantly.Keywords: Small-Medium Enterprises, information system quality, information quality, servicequality, perceived usefulness, perceived ease of use, top management support, end usersatisfaction, information system

scholarly journals Analisis Kesuksesan Sistem Informasi KRS On-Line di Universitas AMIKOM Yogyakarta

Respati ◽  
2018 ◽  
Vol 13 (1) ◽  
Author(s):  
Thomas Pramuji Singgih Riyanto ◽  
Bambang Soedijono WA ◽  
Andi Sunyoto
Keyword(s):  
Information System ◽  
Regression Analysis ◽  
User Satisfaction ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
On Line ◽  
Study Plan

INTISARI         Penelitian ini bertujuan untuk melakukan analisis kesuksesan sistem informasi KRS on-line di Universitas AMIKOM Yogyakarta dengan mengkaji pengaruh variabel Kualitas Sistem (X1), Kualitas Informasi (X2) dan Kemudahan yang Dirasakan (X3) terhadap variabel Kegunaan yang Dirasakan (Y1) dan pengaruh X1, X2, X3, dan Y1 terhadap variabel Kepuasan Pengguna (Y2).         Sampel pada penelitian ini berjumlah 146 mahasiswa. Data dikumpulkan dengan instrumen berupa kuesioner yang telah diuji validitas dan reliabilitasnya, kemudian dianalisis dengan teknik regresi linier berganda.         Hasil analisis deskriptif menunjukkan semua variabel masuk ke dalam kategori baik. Hasail analisis persamaan regresi ke-1 menunjukkan bahwa variabel X1 tidak memiliki pengaruh signifikan terhadap variabel Y1 dengan t hitung sebesar 0,187 dan signifikansi p = 0,852. Sementara variabel X2 dan X3 memberikan pengaruh signifikan terhadap variabel Y1  berturut-turut dengan t hitung 4,412 (p = 0,000) dan 3,289 (p = 0,001). Hasil analisis persamaan regresi ke-2 menunjukkan bahwa variabel X2 dan X3 tidak memiliki pengaruh signifikan terhadap variabel Y2 dengan t hitung berturut-turut sebesar 0,490 (p = 0,625) dan 0,653 (p = 0,515). Sementara variabel X1 dan Y1 memberikan pengaruh yang bermakna terhadap variabel Y2 berturut-turut dengan t hitung 2,280 (p = 0,024) dan 6,627 (p = 0,000). Kata kunci: model kesuksesan, sistem informasi, KRS on-line.  ABSTRACT         This research intends to analyze an information system success of on-line study plan form at AMIKOM University of Yogyakarta by studying the influences of System Quality (X1), Information Quality (X2) and Perceived Ease of Use (X3) variables on Perceived Usefulness (Y1) and the influences of System Quality (X1), Information Quality (X2), Perceived Ease of Use (X3) and Perceived Usefulness (Y1) variableson  User Satisfaction variable (Y2).          Sample of the study consists of 146 students. Data of the study were collected by means of instruments of questionnaire that have been tested for their validity and reliability, and were then analyzed using a multiple linear regression analysis.         Descripive analysis results show that all variables studied are belonged to “good category.” Results of the first regression analysis show that the effect of X1 variable on the Perceived Usefulness is not significant with t statistics of 0.187 and p significance of 0.852. Whereas, the X2 and X3 variables have significant influences on Y1 variable with statistics t of 4.412 (p = 0.000) and 3.289 (p = 0.001) respectively. Results of the second regression analysis show that the effects of X2 and X3 variables on Y2  are not significant with t statistics of 0.490 (p = 0.625) and 0.653 (p = 0.515) respectively. Whereas, the X1 and Y1 variables have significant influences on the User Satisfaction with statistics t of 2.280 (p = 0.024) and 6.627 (p = 0.001) respectively. Keywords: success model, information system, on-line study plan form.

EFFECT OF TOP MANAGEMENT SUPPORT, SYSTEM QUALITY, AND INFORMATION QUALITY ON SATISFACTION ACCOUNTING INFORMATION SYSTEM USERS IN LEMBAGA PERKREDITAN DESA (LPD) IN UBUD DISTRICT

2019 ◽  
Vol 1 (1) ◽  
pp. 123-142
Author(s):  
Sang Ayu Putu Arie Indraswarawati ◽  
I Putu Deddy Samtika Putra ◽  
Ni Wayan Cahyani
Keyword(s):  
Information System ◽  
Support System ◽  
User Satisfaction ◽  
Information Quality ◽  
Accounting Information ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Accounting Information System ◽  
Top Management Support

The use of Accounting Information System (AIS) is very helpful in accommodating all the information needed to make an accurate decision. Indicators in determining the good and bad performance of an information system can be seen through AIS user satisfaction and usage. The purpose of this study was to determine the effect of top management support, system quality and information quality on AIS user satisfaction. The sample selection method used was purposive sampling. The research sample was 147 people consisting of administrators, loan officers and savings at 29 Lembaga Perkreditan Desa (LPD) in Ubud Subdistrict. The data in this study is primary data which is the answer from the questionnaire. The regression results show that all variables have a significance of 0,000. It shows that top management support, system quality and information quality have positive influences on Accounting Information System user satisfaction.

Validating the Satisfaction and Continuance Intention of E-learning Systems

2012 ◽  
Vol 10 (1) ◽  
pp. 44-54 ◽  
Author(s):  
Tung-Cheng Lin ◽  
Ching-Jen Chen
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Learning System ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Learning Attitudes ◽  
E Learning ◽  
Intention To Continue

Many e-learning studies have evaluated learning attitudes and behaviors, based on TAM. However, a successful e-learning system (ELS) should take both system and information quality into account by applying ISM developed by Delone and McLean. In addition, the acceptance for information system depends on the perceived usefulness and ease of use according to TAM. This research combined TAM with ISM by introducing system quality, quality of platform information, and course information as an antecedent of perceived usefulness and perceived ease of use. These factors were crucial for understanding users’ intention to continue their use of ELS. This study investigated 412 students with ELS experiences. The results indicate that system quality, platform information, and course information had significantly related to user satisfaction and their intention to use ELS continuously.

scholarly journals Examining Success of Land Record Information Systems (LRMIS) in Pakistan: Validating an incorporated IS success model

2016 ◽  
Vol 12 (2) ◽  
pp. 258
Author(s):  
Babur Hayat Malik ◽  
Cai Shuqin ◽  
Saqib Qamar ◽  
Butt Mattiullah
Keyword(s):  
Information Systems ◽  
Perceived Risk ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Is Success ◽  
Is Success Model ◽  
Success Model

Objective of this article is to investigate the success (by determining citizen’s intention to use and satisfaction) of Land Record Information Systems (LRMIS) from perspective of Pakistan. The success of this egovernment information system is investigated using an incorporated IS success model. Model formulated here features constructs such as System Quality, Service Quality, and Information Quality, Perceived Risk, Perceived Ease of Use, Perceived Satisfaction, Perceived Usefulness, Awareness, Trust, Information Security and Behavioral Intention. The suggested incorporated research model of IS was validated using feedbacks taken from 250 citizens across different cities of Pakistan. Verifiable findings showed the positive and substantial linkage between all 17 hypothesized associations of 10 different constructs. Validated data-based outcomes and argumentations provided in this research can help government to enrich upon and to completely avail the potentiality of LRMIS as serviceable and an effective computer system toward a digital, secure, lucid and uncorrupted society.

scholarly journals Factors Influencing User Satisfaction with Information Systems: A Systematic Review

2020 ◽  
Vol 9 ◽  
pp. 1686
Author(s):  
Leila R Kalankesh ◽  
Zahra Nasiry ◽  
Rebecca Fein ◽  
Shahla Damanabi
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Measurement Instrument ◽  
Quality System ◽  
Management Style ◽  
Perceived Usefulness ◽  
System Quality ◽  
Factors Influencing

User satisfaction has been considered as the measure of information system effectiveness success. User satisfaction is difficult to define but is considered an evaluation construct. Globally health organizations, particularly hospitals, invest a huge amount of money on information system projects. If hospital information systems (HISs) are to be successful, factors influencing or related to user satisfaction should be taken into account at the time of designing, developing or adopting such systems. The current study aimed to provide a comprehensive review of factors related to user satisfaction with information systems. The researchers systematically searched PubMed, Science Direct, and IEEE electronic databases for articles published from January 1990 to June 2016. A search strategy was developed using a combination of the following keywords:  “model,” “user satisfaction,” “information system,” “measurement,” “instrument,” and “ tool.” Reported dimensions, factors, and their possible influence on user satisfaction with information systems were extracted from the studies wherever was possible. Overall factors influencing user satisfaction with information systems can be categorized in seven dimensions: Information quality, system quality, vendor support quality, system use, perceived usefulness, user characteristics, and organizational structure& management style. If all these factors are considered properly in the process of developing, designing, implementing, or purchasing information systems, the higher user satisfaction with the system will be likely. Otherwise, it would end up with unsatisfied users that will finally contribute to the system failure. [GMJ.2020;9:e1686]

scholarly journals Implementation of Village Financial System Applications: Empirical Evidence from Indonesia

2019 ◽  
Vol 4 (3) ◽  
pp. 63-71
Author(s):  
Sri Rahayu ◽  
Kurnia Kurnia ◽  
Djusnimar Dzulistina
Keyword(s):  
Behavioral Intention ◽  
User Satisfaction ◽  
Financial System ◽  
User Involvement ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Management Support ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Delone And Mclean

Objective – The study aims to evaluate the successful implementation of the village financial system. Methodology/Technique – This research was conducted in the Karangpawitan district of Garut, Indonesia which has 40 villages. Evaluation of the success of the implementation of this system uses the adopts and incorporates the Technology Acceptance Model and the updated DeLone and McLean models referring to information systems implementation research in the public sector. Findings – The variables used are information quality, management support, perceived ease of use, perceived usefulness, service quality, system quality, training, behavioral intention, user satisfaction, and user involvement. As an analytical tool PLS is used which shows the results of research there are an influence system quality on management support, training, and user involvement. Service quality on management support, user involvement on perceived ease of use, training on perceived usefulness, behavioral intention on user satisfaction. From the results of the opinion of the respondents that the most important is the need for management support so that the implementation of the system can be successful. Novelty – The model presented is expected to be input in paying attention to variables that can be used for decision making and as a tool to evaluate the implementation of this information system, for the future research can be done with a wider population so that it can reflect comprehensive results. Type of Paper: Empirical Keywords: Village Financial System, TAM, Implementation, DeLone and McLean, Information System Reference to this paper should be made as follows: Rahayu, S; Kurnia; Dzulistina, D; 2019. Implementation of Village Financial System Applications: Empirical Evidence from Indonesia, Acc. Fin. Review 4 (3): 63 – 71 https://doi.org/10.35609/afr.2019.4.3(1) JEL Classification: G40, G41, G49.

Exploring the Factors Affecting User Satisfaction With Metrash2 System

2020 ◽  
Vol 16 (1) ◽  
pp. 18-39
Author(s):  
Ahmed Hassan ◽  
Emad Ahmed Abu-Shanab
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
User Satisfaction ◽  
Behavioral Intentions ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Factors Influencing

This research investigated Qatari citizens' perceptions regarding the factors influencing their satisfaction with Metrash2 system. Qatari residents use Metrash2 to query, transact, and follow-up their needed information/services online. The study integrated the technology acceptance model (TAM) and the information system success model (ISSM) to explore the factors influencing users' satisfaction with the system. Perceived usefulness and perceived ease of use were significant predictors of behavioral intentions (R2 = 0.554). Furthermore, service quality, information quality, and behavioral intentions were significant predictors of users' satisfaction (R2 = 0.789). Research results did not support the role of system quality in predicting users' satisfaction. Qatari government should focus on the usefulness and ease of use of the system to drive citizens to use it. Convincing citizens to use Metrash2 requires better service quality and information quality. More details are reported at the end of the paper.

scholarly journals Pengaruh Kualitas Informasi, Kualitas Sistem Informasi, dan Perceived Usefulness pada Kepuasan Pengguna SIMDA

2020 ◽  
Vol 30 (3) ◽  
pp. 611
Author(s):  
Ida Ayu Prabadewi Apsari ◽  
Ida Bagus Putra Astika
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Linear Regression Analysis ◽  
Perceived Usefulness ◽  
Quality Information ◽  
System Quality ◽  
Quality Of Information

This study aims to examine the effect of information quality, information system quality and perceived usefulness on user satisfaction of regional management information systems (SIMDA). Data are collected using research instruments in the form of questionnaires distributed to the Head of Financial Subdivision, Treasurer of Revenue, Treasurer of Expenditures, and Operators SIMDA to the Regional Government of Badung Regency. The data analysis technique used in this study is multiple linear regression analysis. The results of the analysis show that information quality, information system quality, and perceived usefulness have a positive effect on SIMDA user satisfaction. Thus, the better the quality of information, the quality of information systems, and perceived usefulness, it will increase SIMDA user satisfaction. Keywords: Information Quality; Information System Quality; Perceived Usefulness; User Satisfaction.

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