E-Government’s Role in Poverty Alleviation

2011 ◽  
pp. 104-122 ◽  
Author(s):  
Stephen M. Mutula
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
South African ◽  
Majority Rule ◽  
Good Governance ◽  
User Involvement ◽  
Public Sector Reforms ◽  
Red Tape ◽  
White Majority ◽  
People First

Governments the world over are increasingly implementing e-government systems as part of public sector reforms to enhance good governance and service delivery. This chapter reviews successful e-government projects in South Africa. E-governance is seen as a panacea to country’s several challenges of service delivery, poverty, inequality, democracy, respect for human rights, and corruption. The South African government understands the urgency of addressing poverty and improving service delivery to majority of citizens who were marginalized during white majority rule. Most of South Africa’s black majority, for example, lives in poverty compared to their white counterparts. To address these imbalances projects are guided by the principle of public service for all under the brand Batho Pele (meaning people first). Some e-government projects in South Africa have borne fruits; they empowered people to overcome development obstacles, have helped fight poverty and uplift the socio-economic and living standards of citizens. The challenges facing the e-government projects include high costs of broadband access, diversity of languages that need to be converted to the language of the Internet, red tape and bureaucratic system, as well as financial sustainability and the use of top down design approaches in projects with little or no initial user involvement.

E-Government’s Role in Poverty Alleviation

2013 ◽  
pp. 44-68
Author(s):  
Stephen M. Mutula
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
South African ◽  
Majority Rule ◽  
Good Governance ◽  
User Involvement ◽  
Public Sector Reforms ◽  
Red Tape ◽  
White Majority ◽  
People First

Governments the world over are increasingly implementing e-government systems as part of public sector reforms to enhance good governance and service delivery. This chapter reviews successful e-government projects in South Africa. E-governance is seen as a panacea to country’s several challenges of service delivery, poverty, inequality, democracy, respect for human rights, and corruption. The South African government understands the urgency of addressing poverty and improving service delivery to majority of citizens who were marginalized during white majority rule. Most of South Africa’s black majority, for example, lives in poverty compared to their white counterparts. To address these imbalances, projects are guided by the principle of public service for all under the brand Batho Pele (meaning people first). Some e-government projects in South Africa have borne fruits; they empowered people to overcome development obstacles, have helped fight poverty, and uplift the socio-economic and living standards of citizens. The challenges facing the e-government projects include high costs of broadband access, diversity of languages that need to be converted to the language of the Internet, red tape and bureaucratic system, as well as financial sustainability and the use of top down design approaches in projects with little or no initial user involvement.

Evolving local government in post conflict South Africa: Where to?

2018 ◽  
Vol 33 (7) ◽  
pp. 710-725 ◽  
Author(s):  
PS Reddy
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
South African ◽  
Good Governance ◽  
Local Governance ◽  
African State ◽  
Main Role ◽  
Post Conflict ◽  
Role Players ◽  
Basic Functions

Protracted negotiations between the main role-players steered in the new South African state on 27 April 1994 and final Constitution, 1996 , which constitutionalised local government. A cursory analysis points to some municipalities which are pockets of excellence; however, local government generally is in ‘distress’. Local communities are rapidly losing confidence in the system as the majority of municipalities are unable to discharge even basic functions. Local government has been characterised by violent service delivery protests; abuse of political power and increasing corruption; financial challenges; poor infrastructure planning/maintenance/investment; political strife and factionalism and staff turbulence. Despite governmental interventions to improve local governance, there are still major constraints hampering good governance, namely political posturing and factionalism; corruption; lawlessness and poor service delivery, symptomatic of virtually all post conflict states. Good local governance is an integral part of post conflict reconstruction and development and is key to building a new local government dispensation.

Social innovation and service delivery in Belgium and South Africa

2019 ◽  
Vol 13 (2) ◽  
pp. 143-158 ◽  
Author(s):  
Maréve Inge Biljohn ◽  
Liezel Lues
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
South African ◽  
Citizen Participation ◽  
Organizational Context ◽  
Social Innovation ◽  
Value Proposition ◽  
Content Type ◽  
Public Sector Service ◽  
Sector Service

Purpose Social innovation (SI) remains a latent area in the South African local government (LG) sphere despite its growing use in public-sector service delivery globally. This paper aims to investigate the use of SI in the service delivery of LG through a comparison between the City of Ghent (CoG) (Belgium) and the Mangaung Metropolitan Municipality (MMM) (South Africa). Design/methodology/approach Through a comparative case study approach, qualitative research methods were used to both collect and analyze the data. Data collection instruments included document analysis (naturally occurring data), semi-structured interviews (generated data) and focus group discussions (generated data). Findings Although LG is obliged to collaborate with citizens, various factors influence citizens’ ability to make contributions, even when platforms are created. Collaborative initiatives aid in the realization of collective development visions and enhance citizen participation in a more responsive and inclusive approach to service delivery. Collaborations would require citizens and LG officials to be empowered by finding new ways of working together, as well as developing skills. Practical implications Citizens’ participation when SI is used to enhance service delivery should be meticulously planned. Co-producing services require a conducive internal organizational context that advances citizen participation in the governance and decision-making of service delivery, which is likewise optimal for enhancing the use of SI during the respective co-production service delivery stages. Achieving a conducive internal organizational context is influenced by the role of LG officials and politicians in understanding the value proposition of participation in service delivery to citizens. This value proposition is crucial to building and establishing a trust relationship between citizens, LG officials and politicians. Finally, consensus concerning the concept of SI and its use and implementation is important to ensure its consistent use and application by a municipality, and thus calls for further in-depth investigation. Originality/value SI is a nascent area for which the discourse is still under development, and it is a concept that is often the subject of debate in literature. This paper is justified by the fact that the use of SI in the South African LG sphere lags behind the growing use thereof in public-sector service delivery by LGs globally. In addition, the study presents novel insights regarding similarities and differences in the use of SI through a comparison between two LGs, namely, the MMM and the CoG.

scholarly journals Corporate municipal governance for effective and efficient public service delivery in South Africa

2014 ◽  
Vol 3 (4) ◽  
pp. 98-106 ◽  
Author(s):  
Paulin Mbecke
Keyword(s):  
South Africa ◽  
Corporate Governance ◽  
Service Delivery ◽  
Local Governments ◽  
Good Governance ◽  
Governance System ◽  
Municipal Governance ◽  
Governance Systems ◽  
Set Up ◽  
Code Of Corporate Governance

This research acknowledges the current service delivery chaos manifested through numerous protests justifying the weakness of the “Batho Pele” good governance principles to facilitate, improve and sustain service delivery by local governments. The success of corporate governance in corporate companies and state owned enterprises is recognised prompting suggestions that local governments should too adopt corporate governance principles or King III to be effective. The research reviews the King III and literature to ascertain the lack of research on corporate governance in local governments in South Africa. Considering the particular set-up of local governments, the research doubts the successful application of King III in local governments. Through critical research theory, the current service delivery crisis in local governments in South Africa is described. The success of corporate governance systems in the United Kingdom and Australian local governments justify the need for a separate corporate municipal governance system as a solution to the crisis. A specific change of legislation and corporate governance guidelines is necessary to address the uniqueness of local governments. Hence, corporate municipal governance should be compulsory and based on ten standardised good governance principles via a code of corporate governance and a corporate governance framework responding to specific prerequisites for success

scholarly journals An Empirical Study of Service Delivery within the Provincial Hospital of Kwa-Zulu Natal South Africa-A case Study

2013 ◽  
Vol 5 (7) ◽  
pp. 439-448
Author(s):  
A. Deen
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
South African ◽  
Health Care Services ◽  
Management Practices ◽  
Structured Interview ◽  
Provincial Hospital ◽  
Care Services ◽  
Kwazulu Natal ◽  
Key Participants

Health care services are an essential component of South African government policy and this is regulated by the Health Act, Act 61 of 2003. The study explores the services offered by the Provincial Hospital KwaZulu Natal, South Africa in relation to service delivery and management practices. The key participants to the study are the patients and staff of the hospital. A structured questionnaire to the patients and departmental heads of the hospital was applied. A structured interview was conducted with strategic level management of the hospital. The results of the study were organized thematically and were triangulated between the results of the various data collecting instruments. A presentation of graphs and tables would be used to facilitate the results of the data. The paper provides sound conclusions and recommendations for efficient and effective management and service delivery within the provincial hospital and which are applicable to many of the provincial hospitals in the country.

scholarly journals PRESIDENTIAL POWERS IN SOUTH AFRICA – MORE QUESTIONS THAN ANSWERS

Obiter ◽  
2019 ◽  
Vol 40 (1) ◽  
Author(s):  
George Barrie
Keyword(s):  
South Africa ◽  
South African ◽  
Good Governance ◽  
The United States ◽  
Abraham Lincoln ◽  
United States Congress ◽  
Executive Authority ◽  
Head Of State ◽  
The Republic

This note attempts to analyse the essence of presidential powers in South Africa. These powers are in essence found in sections 83−85 of the Constitution, which relate to “The President”, “Powers and functions of President” and “Executive authority of the Republic” respectively. After being in operation for close to two-and-a-half decades, questions still remain as to the precise meaning of the Constitution’s reference to the President as “head of state”, “head of the national executive” and being vested with “executive authority”. The existence of such questions, it is submitted, should be of some concern. Since the role of the President is critical in ensuring effective executive government, is it not imperative that, by this time, there should be a consensus as to the meaning of the terms “head of state”, “head of the national executive” and “executive authority”? The role of the President can be extremely politically demanding. Executive aggrandisement must be averted. Because our system of executive government is relatively unexplored given that the Constitution only dates from 1996, it needs to be developed in a truly democratic context with a keen sense of constitutionalism. This implies that the executive must be “unable to employ the strong arm tactics that an autocratic executive is by its very nature able to do”.The dilemma facing the South African President as head of state and head of the national executive and being vested with executive authority (sections 83, 84 and 85 of the Constitution) is similar to that faced by Abraham Lincoln on 4 July 1861 in his historic address to the United States Congress after the outbreak of the Civil War. Lincoln posed this question: “Must a government, of necessity, be too strong for the liberties of its own people, or too weak to maintain its own existence?”.In discussing the terms “head of state” and “head of the national executive”, the terms as they feature in the Constitution are referred to; the terms as interpreted and applied in practice are analysed and lastly the myriad questions raised by the terms are highlighted. It will emerge that when it comes to analysing these terms, there appear to be more questions than answers. It is submitted that these unanswered questions are not consonant with good governance and can only result in constant litigation.

scholarly journals Strategy And Planning As An Enabler For Strategy Execution In South African Municipalities

2014 ◽  
Vol 13 (6) ◽  
pp. 1231
Author(s):  
J. H. Leibbrandt ◽  
C. J. Botha
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
South African ◽  
Research Problem ◽  
Strategy Execution ◽  
Strategy Formulation ◽  
High Performing ◽  
Ways Of Thinking ◽  
Made In

Literature confirmed that whilst progress has been made in recent years, there is still a pressing need amongst communities in South Africa for improved service delivery. There is also increasing frustration and anger at the inability of municipalities to do what is expected of them. Municipalities, in general, have a poor record in respect of execution of strategy. The research problem - what prevents Gauteng municipalities in South Africa to successfully execute its strategies and what can be done to address the situation?- will be answered and dealt with when the findings and conclusions relevant to each research objective are discussed. Research and literature to date focused primarily on planning and strategy formulation but neglected the very important execution process. Whilst strategy execution is a dismal failure in most organizations, to date, very little research has focused on strategy execution. Managers and their employees must apply new ways of thinking and they point out that todays high performing organizations are able to bridge the strategy-execution gap due to the fact that their strategies translate to specific operational goals, their employees understand the context and purpose of their work, and they can readily measure how well they are performing.

scholarly journals A reflection on the relationship between performance management and training in the South African public service

2017 ◽  
Vol 1 (2) ◽  
Author(s):  
P. Harry Munzhedzi
Keyword(s):  
Service Delivery ◽  
Performance Management ◽  
South African ◽  
Public Service ◽  
Good Governance ◽  
Skills Gap ◽  
The South ◽  
The Public ◽  
The Relationship ◽  
And Training

Orientation: Performance management plays a pivotal role in the realisation of many facets of public administration, including service delivery, good governance and organisational productivity through setting of performance targets and regular assessments of performance. In search of improved quality and productivity in the public service, the South African government introduced several legislative and policy interventions, including but not limited to the Public Service Act, 1994 (Proclamation 103 of 1994), Public Service Regulations of 2001 and the White Paper on Transforming Public Service Delivery of 1997.Research purpose: The main thrust of this conceptual paper was to explore the relationship between performance management and training in the South African public service.Motivation for the study: The lack of sufficient literature on the relationship between performance management and training. To also prove that the two are inseparably linked, meaning that one cannot exist without the other.Research design, approach and method: This article, which is conceptual in nature, reviewed existing literature on performance management and training in the public service extensively so as to arrive at a definitive conclusion.Main findings: The article contends that as much as training underpins the process of performance management, training is also fortified by performance management. Precisely, there cannot be performance management without training and vice versa.Practical/managerial implications: As much as training is imperative in the management of performance in the public service, such training must be need-based and it must be underpinned by performance management through identification of skills gap in the assessment of performance.Contribution: It is proposed that to enhance the knowledge, capacity, effectiveness and efficiency of the public service performance, needs-based training that seeks to close the skills gap, is developed and adequately implemented.

scholarly journals Might first-hand experience of ill-health and economic hardship during the COVID-19 pandemic strengthen public support for vaccination and the reallocation of health sector funding towards health emergency preparedness in South Africa?

2021 ◽  
Author(s):  
R Mattes ◽  
K Dalal ◽  
H Rhoma ◽  
S Lambert ◽  
T De Wet ◽  
...  
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
South African ◽  
Public Service ◽  
Emergency Preparedness ◽  
Economic Activity ◽  
Public Support ◽  
Health Sector ◽  
Economic Hardship ◽  
Vaccine Hesitancy

AbstractAimsWe examined whether first-hand experience of ill-health and economic hardship during the COVID-19 pandemic might strengthen public support for vaccination, and for the reallocation of health sector funding towards health emergency preparedness in South Africa – a country in which high rates of vaccine hesitancy go hand in hand with widespread discontent regarding public service delivery.MethodsUsing data from 1,600 South African respondents who were surveyed during 2021 for the Eighth Round of Afrobarometer (AB-R8), discrete measures of household- and individual-level sociodemographic and economic factors were generated to permit confounder-adjusted analyses of probabilistic causal relationships between self-reported measures of: personal/household COVID-19 illness and job/income/business loss as a result of COVID-19; and the likelihood that respondents would accept a (government-approved) COVID-19 vaccine, or support the reallocation of health sector funding towards health emergency preparedness.FindingsThere was little evidence that personal/household experience of COVID-19 illness was associated with the likelihood that respondents would (or would not) accept a (government-approved) COVID-19 vaccine (OR: 0.96; 95%CI: 0.72,1.28); or that these respondents would (or would not) support the reallocation of health sector funding towards health emergency preparedness (OR: 0.95; 95%CI: 0.71,1.26), even after adjustment for individual- or household-level sociodemographic and economic covariates considered likely confounders. There was similarly little evidence that personal/household experience of job/income/business loss as a result of the COVID-19 pandemic was associated with support for the reallocation of health sector resources for emergency preparedness (OR: 1.02; 95%CI: 0.80,1.30); again, even after adjustment for potential confounders.However, respondents who reported that they or someone in their household had lost their job/income/or business as a result of the COVID-19 pandemic had only around half the odds of reporting that they would accept a (government-approved) COVID-19 vaccine (OR: 0.60; 95%CI: 0.47,0.77) – and this finding, like the others in these analyses, was largely unaffected by the inclusion/exclusion of covariates considered susceptible to change following the onset of the COVID-19 pandemic (i.e. those covariates potentially operating as colliders rather than genuine confounders).ConclusionsThese findings suggest that – despite the postulated ‘experiential dividend’ of COVID-19 illness (i.e. its expected impact on vaccine hesitancy and support for the reallocation of health sector resources for health emergency preparedness) – no such ‘dividend’ was observed in this broadly representative sample of South African adults. Indeed, job/income/business loss (and associated economic hardship) also had little effect on support for the reallocation of health sector resources for health emergency preparedness; yet this was somewhat paradoxically associated with a much lower odds of vaccine acceptance – paradoxically, since vaccination has been widely viewed as a pragmatic (if somewhat neoliberal) intervention to protect economic activity. However, these findings might simply reflect inadequate confounder adjustment for preceding and entrenched attitudes towards vaccination amongst those South Africans who are also most vulnerable to job/income/business loss as a result of the COVID-19 pandemic. Protecting the livelihood and health of such individuals and households is likely to remain a substantial challenge and key priority for future emergencies in which economic activity is compromised.AimThe aim of the present study was to examine whether first-hand experience of ill-health and economic hardship during the COVID-19 pandemic might have strengthened public support for vaccination, and for the reallocation of health sector funding towards health emergency preparedness in South Africa – a country in which high rates of vaccine hesitancy go hand in hand with widespread discontent regarding public service delivery. To this end we drew on data generated by the eighth round of household surveys undertaken by Afrobarometer (AB-R8) which interviewed 1,600 respondents across South Africa during 2021 – more than a year after the country’s first confirmed case of COVID-19 on 5 March 2020.

scholarly journals ‘We are in this together’ voices of speech-language pathologists working in South African healthcare contexts during level 4 and level 5 lockdown of COVID-19

2021 ◽  
Vol 68 (1) ◽  
Author(s):  
Skye N. Adams ◽  
Jaishika Seedat ◽  
Kim Coutts ◽  
Kelly-Ann Kater
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
South African ◽  
Online Survey ◽  
Healthcare Professionals ◽  
Cross Sectional Study ◽  
Speech Language Pathologists ◽  
Cross Sectional ◽  
Private And Public ◽  
The Impact

Background: SARS-CoV-2 (COVID-19) has had a significant impact on every South African but more specifically healthcare professionals, including speech-language pathologists (SLPs). In response to the COVID-19 pandemic, South Africa implemented a nationwide lockdown as confirmed cases continued to rise. Understanding the impact of COVID-19 on SLPs has a three-fold purpose: to re-evaluate service provision, service delivery platforms and to identify the need for support to SLPs during a time of crisis. It is also crucial in guiding how policies and interventions need to be modified.Objectives: The study aimed to better understand how the workspace of SLPs in hospitals was impacted by COVID-19, how they experienced this process and the implications for them as healthcare professionals in both the private and public sector throughout South Africa.Methodology: An exploratory cross-sectional study design was used to meet the aims of the study. Thirty-nine SLPs from different provinces in South Africa, working in government and private hospitals during COVID-19, responded to the online survey. Results were analysed using descriptive statistics and thematic content analysis.Results: SLPs’ roles, responsibilities and service delivery were impacted by COVID-19. It was necessary for typical outpatient therapy services to be modified; there were changes to the role of the SLP in the hospital and inpatient services were curtailed.Conclusion: This study provides insightful information to SLPs employed in hospitals to know that they are experiencing similar challenges. It also confirms the resilience of healthcare professionals, including SLPs, when faced with novel and unprecedented situations.

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