scholarly journals E-Planning Applications in Turkish Local Governments

Author(s):  
Koray Velibeyoglu

This chapter examines the pivotal relationship between e-planning applications and their organizational context. It employs various evaluation frameworks by searching explicit and implicit structures behind the implementation process. The study is largely based on the statement that ‘the organizational and user dimension of implementation factors more than technical ones, constitute the main obstacles to the improvement of e-planning tools in urban planning agencies’. The empirical part of the study scrutinizes the personal and situational factors of users in the process of implementation, benefits and constraints of an e-planning implementation and planning practitioners’ perception of new technologies on urban planning practice and debate. Using a case study research in Turkish local governments, the findings of this study reveal that the organizational and human aspects of high order information systems are still the biggest obstacle in the implementation process.

2020 ◽  
Vol 20 (2) ◽  
pp. 246-268
Author(s):  
Ángel H. Iglesias Alonso ◽  
Roberto L. Barbeito Iglesias

In 2015, the local government of the city of Madrid (Spain) introduced an electronic participation system. This initiative stemmed mainly from the social movements that had occupied the squares of many Spanish cities since 2011. As a result of the local elections in 2015, many of those same activists gained institutional power, took citizens’ participation very seriously, and decided to use the possibilities offered by the internet for political and administrative participation. In this article, we seek to assess the impacts of the Madrid city government with the e-democracy experiment – based mainly on establishing an online platform to facilitate citizen participation in political and administrative decision processes. Drawing on qualitative and documental data, our research indicates that whereas the overall aim of the project was to give citizens a say in local policy and decision making, our case study shows that participation was very low since most of the population does not feel concerned by these processes. Indeed, one of our findings showed that citizens’ involvement offline surpassed in some cases their online participation. To identify who is politically active online and offline is a great challenge, to which the promoters of the project did not pay much attention. Although e-participation was meagre in relation to the electoral turnout, the case study also shows that many proposals from the public were incorporated into the local policies, indicating that from a qualitative point of view, e-participation influences decision-making processes. Perhaps local governments should use a more strategic and integrated approach towards the use of electronic technologies to foster and motivate citizens’ involvement in local politics and administration. This more integrated approach should be less dependent on ideological incentives, more institutionalized, and must incorporate citizens’ perceptions and inputs before the introduction of new technologies.


Author(s):  
Dennis R. Jones ◽  
Michael J. Smith

New technology is dramatically changing the workplace by allowing companies to increase efficiency, productivity, quality, safety, and overall profitability. An effective new technology implementation is required for companies to compete successfully in the global marketplace. Time and money wasted on unsuccessful and improper new technology implementation is counterproductive to the overall goal of improving the competitiveness and profitability of the company. Teams and teamwork have been recommended as a way to improve efficiency, productivity, quality, safety, profitability, and employee satisfaction. With the utilization of total quality management (TQM) and quality improvement (QI), each of which rely on teamwork, new technology implementations have been more successful. New technology challenges the current state of traditional implementation methods and techniques. To effectively utilize these new technologies it is best to consider all of the factors involved in the implementation process; most importantly the human elements involved. It is recommended to utilize a cooperative team oriented approach to new technology implementation, which relies heavily on soliciting employee input and participation throughout the entire process. By doing this it is hoped that the new technology can be implemented in the most effective way possible. A case study is presented to illustrate this.


2020 ◽  
Vol 13 (2) ◽  
pp. 125-147
Author(s):  
Maria binti Mohd Ismail ◽  
Raja Noriza binti Raja Ariffin

The central aim of many transport systems is to improve people’s access to goods, services and facilities. Improving transport access can subsequently reduce social isolation. Compared to urban areas, the issue of accessibility is more prominent in rural areas due to its distances from many opportunities. It has been proven in many studies that the provision of rural infrastructure and the improvement of rural transport can upgrade the social well-being of the rural community. The process of improving rural access should always start with the identification of the transportation needs of the community and their mobility patterns. This paper narrates the institutional challenges in implementing rural transport accessibility strategies in Kuala Krai, Kelantan. The district is located in the northeast of Peninsular Malaysia. The qualitative case-study approach used in this study involved 17 respondents; thirteen policymakers from federal, state and local governments, two local transport operators and two rural transport experts. The findings show that among the institutional challenges in the implementation process are poor communication and coordination, lack of transport planning experts and limited financial resources. The findings provide critical inputs for policymakers at various decision-making levels, namely federal, state and local, in planning and designing a more accessible transportation system for the rural population.


2012 ◽  
Vol 11 (2) ◽  
pp. 105
Author(s):  
ARIEF RAHMANA ◽  
INDRYATI SUNARYO ◽  
DRADJAD IRIANTO ◽  
UBUH BUCHARA HIDAJAT

Study of The Implementation Process of Quality Management (Case Study Research In Company X). This research is carried out to study implementation process of quality management,which consists of three stages namely introduction, adoption, and adaptation. Research strategy in this research is case study research in Company X, which is a company that already has the ability to export and certified quality assurace system. Prime method of collecting data is structured interview with director, managers, supervisors, and employees Company X. The result indicate that in the introduction stage are shown by customer recognition of quality product, Company X began to export, and demand of foreign customer to quality assurance system. In the adoption stage are shown by company’s plan for certification of quality assurance system, certification of quality assurance system, and quality improvement. Meanwhile, in the adaptation stage are shown by recertification of quality assurance system, upgrading of quality assurance system,and production process evaluation. Those result give insight that Company X has carried out continuous quality improvement through quality management implementation with the aim to enhance customer satisfaction.


2018 ◽  
pp. 32-51 ◽  
Author(s):  
Paul Mtasigazya

Local Government’s Capacity for Contract management in outsourced revenue collection in Tanzania has become the major topic of discussio. This paper explores recent issues concerning Contracts management in outsourced revenue collection in Tanzania, including feasibility studies prior to outsourcing revenue collection, design of the contracts for revenue collection, monitoring of the performance of the private companies in revenue collection, timely remittance of revenues by the private companies to local councils as well as financial and human resources capacity in enforcing these contracts. The study adopted the case study research design and the methods of data collection were interviews and documentary review. The findings indicate that key problems to contract management and enforcements are corruption, collusion between local government officials and private companies, laxity in conducting feasibility studies and poor monitoring of private companies which do not bring the desired outcomes in terms of revenue collection. Based on the study findings, this research concludes that the private companies and Local governments should comply with contractual agreements and improve human and financial resources capacity in order to provide revenue saving from outsourced revenue collection.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Naresh N. Motiani ◽  
Abhay Kulkarni

Purpose The purpose of this paper is to study the role of leadership in implementing Lean Six Sigma (LSS) in a knowledge process outsourcing/business process outsourcing (KPO/BPO) service environment. KPO/BPO organizations present unique operational challenges such as client contractual obligations, young worker age profile, high attrition, dynamic outsourced business processes, technological disruptions to list a few. To implement LSS in such an environment, leadership plays a crucial role. While it is known that leadership is a critical success factor for LSS implementation, their role in a recently evolved KPO/BPO sector is hardly studied leading to high failures. The present study aims to address this gap. Design/methodology/approach A qualitative case study research method is used. A case study protocol consisting of research outline, data collection plan, interview schedule and list of expert reviewers was prepared. A semi-structured interview schedule of the case organization was used that covered exploring the leadership role in terms of their leadership style, communication, employee engagement and their ability to guide program in entire LSS implementation process. Further depth is obtained by considering dimensions of LSS implementation process such as actors involved, processes adopted, performance outcomes, implementation challenges and competency requirements. Primary and secondary data from two case studies yielded rich insights and helped to answer the research questions around role of leadership in LSS implementation for the KPO/BPO service environment. Findings This research case study demonstrates key leadership competencies that lead to successful implementation of LSS in two KPO/BPO organizations. To handle implementation challenges, a combination of LSS and transformation style of leadership style was observed. Leadership role focussed on coaching and empowering, rather than telling and controlling. Apart from the 17 leadership competencies seen in published literature, the authors observed 12 specific competencies (7 interpersonal and 5 LSS) in two case organizations that enabled effective LSS implementation. This study also gives an in depth understanding of the leadership role and enabling competencies during LSS implementation. Research limitations/implications Because of the inherent limitations of case study research method, researchers and practitioners must be cautious to the extent of generalization of findings and the conclusions. Practical implications Positioning leadership to managing the LSS implementation in KPO/BPO service operations helps in innovative adaption of standard improvement methodologies (such as LSS) to address their specific problems and deliver on the overall organizational goals. Originality/value Current study explores in depth how leadership role impacts LSS implementation in two KPO/BPO case organizations. Studies focussing on LSS service operations model in a KPO/BPO environment are not extensively published, especially those covering leadership role during LSS implementation.


2020 ◽  
Vol 1 (1) ◽  
pp. 20-29
Author(s):  
Gracious Jean Ampumuza ◽  
Wilson Okaka ◽  
Peter W. Obanda ◽  
Titus Bitek Watmon

This article examines the influence of contract life cycle management on procurement performance of Local Governments in Uganda using Bugiri District as the case study. The three specific objectives of this study were to: examine the influence of contract creation on procurement performance; to assess the influence of contract execution on procurement performance and lastly, to determine the influence of contract analysis on procurement performance. The researcher employed a descriptive case study research design. Using a researcher’s made five point Likert scale questionnaire, data was collected from a sample of respondents. Seventy (70) respondents out of a population of eighty (80) were selected using purposive and random sampling techniques (response rate of 94.3%). Data was analyzed using means and the regression analysis. Findings revealed that; the extent to which contract creation predicts performance was low (r2 = 0.36, Sig. Value= 0.000); the extent to which contract execution influences procurement performance was low (r2 = 0.34, Sig. Value = 0.003) and lastly, the extent to which contract analysis influences procurement performance was moderate (r2 =0.44, Sig. Value = 0.001). On the other hand, findings revealed that contract management at Bugiri District local government in Uganda highly and positively influences procurement performance (R2= 0.779 Sig. Value= 0.000). This implies that where each of these variables; contract creation, execution and analysis are handled separately, each has a low influence on procurement performance. However if handled wholesomely, results show that high procurement performance (78%) will be achieved. In light of this, the researcher therefore concludes that; practioneers, managers and civil servants at Bugiri District should adopt a holistic approach in contract management, if procurement performance is to be maximized. Doi: 10.28991/HEF-2020-01-01-03 Full Text: PDF


2021 ◽  
Author(s):  
◽  
Dayu Guan

<p>Purpose - The purpose of this case study is to understand how two organizations view and utilise automated testing and how it relates to the literature. It outlines and discusses the key factors to be taken into consideration when setting up an automated testing, in addition to the risks involved.  Design/methodology/approach – Focus group discussions were executed to collect the data and the findings were compared with other literatures.  Findings – For cognition of automated testing, it is not only limited to its definition and benefits that may be brought into the organization, but also need to focus more on scope of application and preconditions. Aside from the key considerations such as people resistance, working process and training, some other concerns were also found from managerial perspective when adopting automated testing: (1) Cost-benefit – Return of Investment (ROI) is an effective method to analyse the investment, especially for the factors affecting the cost of investment; (2) Management support. It includes balancing between business and technology, management involvement and coordinating the relations between the departments; (3) Tool selection: Choosing the right automation tool is a very complicated process with a lot internal factors involved.  Practical implication – For an organization that doesn’t have automated testing implemented yet, a pilot project can be the first option to understand its practicality and applicability based on individual organizational context.  Originality/Value – This case study can be used for an organization that interests in better introducing and implementing automated testing within the organization.  Key Words – Automated testing, Cost-benefit, Management support, Tool selection, practicality, applicability and ROI.  Paper Type – Case Study Research.</p>


2017 ◽  
Vol 9 (1) ◽  
Author(s):  
Scott Pozil ◽  
Anne Hacker

Informal partnerships between nonprofit organizations (NPOs) and local governments represent a winning combination for affective positive social change in communities. These partnerships thrive on the development and sustainment of trust as a guiding force between NPO executives and their local government counterparts. Qualitative case study research reveals such an assertion to be true, based on interviews and document reviews of informal partnerships in a metropolitan area in the Northwest United States. The implications for social change include establishing successful models of informal partnerships between NPOs and local governments that impact the social and economic well-being of communities.


2010 ◽  
Vol 5 (4) ◽  
pp. 70 ◽  
Author(s):  
Amy Donahue

Background - Google Wave was touted as the next big communication tool—combining e-mail, social networking, and chat within a single “wave”—with the potential to create a new world for collaboration. Information professionals who are knowledgeable of this tool and its capabilities could become uniquely situated to use it, evaluate it, and teach it. This seemed especially true for those working within Clinical and Translational Science Award (CTSA)-minded institutions, given the promise of interdisciplinary collaboration between investigators and the potential for creating new authorship models. This case study on Google Wave users who are affiliated with CTSA-minded institutions, was designed for and presented at the Evidence-Based Scholarly Communication Conference held by the University of New Mexico Health Sciences Library and Information Center. It provides an early evidence based evaluation of Google Wave’s potential. Methods - Two “waves” were created. The first consisted of five survey questions designed to collect demographic data on the respondents’ roles, a general impression of Wave, the specific tools within Wave that might be useful, and potential collaborators with whom the respondents might use Wave. The second wave was a private, guided discussion on Wave’s collaboration potential. Individuals from CTSA-minded institutions were invited to participate with messages on Twitter, forums, blogs, and electronic mail lists, although there were difficulties reaching out to these institutions as a group. Results - By the conclusion of the study, only a small number of people (n=11, with a viable n=9) had responded to the survey. Given this small result set, it made sense to group the responses by the respondents’ roles (CTSA staff and researchers, support staff, medical librarian, or general public) and to treat them as individual cases. Most of the respondents were librarians and support staff who felt that Wave might have potential for collaboration; there were no CTSA researcher respondents. For the second part of the study, the discussion wave, only one participant explicitly expressed interest in joining. All were invited to join, but there was no participation in the discussion wave at the conclusion of the study. Conclusions -The results of this study implied that Google Wave was not on the forefront of CTSA-minded institutions’ communication strategies. However, it was being used, and it did demonstrate new collaboration and authorship capabilities. Being generally aware of these capabilities may be useful to information professionals who seek to be current and informed regarding developing technology and to those interested in scholarly communication practices. In addition, the difficulties encountered during this case study in attempting to reach out to CTSA-minded institutions raised the question of how members currently communicate with each other as institutions and as individuals. There was a lesson learned in the usefulness of doing case-study research to evaluate new technologies; the cost in terms of time was relatively low, and knowledge about the technology itself was gained while establishing a base level of evidence to potentially build on in the future. Methods: Two “waves” were created. The first consisted of five survey questions designed to collect demographic data on the respondents’ roles, a general impression of Wave, the specific tools within Wave that might be useful, and who the respondents might use Wave to collaborate with. The second wave was a private, guided discussion on Wave’s collaboration potential. Individuals from CTSA-minded institutions were invited to participate from related public waves and by sending out calls for through Twitter, forums, blogs, and e-mail, although there were difficulties reaching out to these institutions as a group. Results: By the conclusion of the study, only a small number of respondents (n=11, with a viable n=9) had taken the survey. Given this small result set, it made sense to group the responses by the respondents’ roles (CTSA staff/researchers, support staff, medical librarian, or general public) and treat them as individual cases. Most of the respondents were librarians and support staff who felt that Wave might have potential for collaboration; there were no CTSA researcher respondents. For the second part of the study, the discussion wave, only one participant explicitly expressed interest in joining. All were invited to join for the sake of numbers, but there was no participation in the discussion wave by the conclusion of the study. Conclusions: The results of this study implied that Google Wave was not on the forefront of CTSA-minded institutions’ communication strategies. However, it was being used and it did demonstrate new collaboration and authorship capabilities; being generally aware of these capabilities may be useful to information professionals who seek to stay on top of developing technology and to those interested in scholarly communication practices. In addition, the difficulties encountered during this case study in attempting to reach out to CTSA-minded institutions raised the question of how members currently communicate with each other as institutions and as individuals. There was a lesson learned in the usefulness of doing case-study research to evaluate new technologies; cost in terms of time is relatively low and knowledge can be gained of the technology itself while establishing a base level of evidence to potentially build on in the future.


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