Human Factor and ICT Use in the Context of Modern Governance
The chapter presents the development of the e-government in the case of Slovenia, taking in the consideration the human factor as main obstacle. On the side of the citizens as well as on the level of public administration, there is misconception of the purposes of the ICT, and thus, it appears that both partners in this context communicate past one another. In this manner, it exposes the question of the motivation, which is further supplemented by the survey results from Slovenia, showing general lack of motivation measured through the ignorance of the technology potentials as well as of existing threats. The main argument of the chapter is that lack of motivation will block any reform attempt by creating negative human environment, as well as wrong motivation to use ICT in administrative communication will result in sub-optimal or abusive use of the technological potential.