A Content Analysis Review of Literature to Create a Useable Framework for Reputation Risk Management

2021 ◽  
pp. 91-133
Author(s):  
Laura A. Jones
Keyword(s):  
Social Media ◽  
Risk Management ◽  
Content Analysis ◽  
Financial Stability ◽  
Review Of The Literature ◽  
Regulatory Requirements ◽  
Stakeholder Influence ◽  
Corporate Environments ◽  
Reputation Risk

Over the past decade, reputation risk has grown in significance in corporate environments. It has become an essential issue in the financial stability and long-term sustainability of businesses. With mounting oversight and regulatory requirements, stakeholder influence, and the ability for social media to largely impact consumer opinion, it has become imperative to identify and mitigate risks that underscore reputational damage and impede the ability to achieve projected profitability. While reputation risk has grown in magnitude, organizations continue to ineptly manage reputation by failing to appropriately integrate this highly prized asset into their risk management programs. Organizations also fail to implement viable risk management programs that enable proactive responses that effectively address the challenges that they face. This costly oversight has caused organizational losses, including customers, industry standing, and revenue. The approach used was a content analysis review of the literature to create a use-able framework for reputation risk management.

scholarly journals # Pillar of Defense: Using Social Media to Manage Impressions of Conflict: A Case Study of the November 2012 Israel-Hamas conflict

2021 ◽  
Author(s):  
Jelena Djurkic
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Impression Management ◽  
Armed Conflict ◽  
Character Structure ◽  
Military Involvement ◽  
Reputation Risk ◽  
Twitter Account ◽  
Israel Defense Forces

Threats to reputation can destroy a brand. Communicating effectively during a conflict can help to manage negative impressions that expose brands to reputation risk. This is important now more than ever as organizations—and nations—turn to Twitter to address various publics. The rigid 140-character structure of Twitter thus necessitates the creation of sound bites that act as productive texts to address multiple rhetorical objectives simultaneously. An examination of the Israel Defense Forces’ (IDF) Twitter account through sentiment and content analysis shows evidence that the Force took a significantly defensive approach to impression management of Operation Pillar of Defense in November 2012. There is evidence that Israel sought to re-frame public impression of its military involvement from aggressor to defender in the armed conflict. Codes discovered in the analysis suggest that the IDF tried to justify force, avoid responsibility and establish legitimacy of its operations.

scholarly journals JUSTIFICATION OF RISK MANAGEMENT IN VIRTUAL SECURITIES TRANSACTIONS

2018 ◽  
pp. 20-22
Author(s):  
M. V. Sokolovsky ◽  
I. V. Tselikhina
Keyword(s):  
Risk Management ◽  
Financial Stability ◽  
Virtual Work ◽  
Stock Exchange ◽  
Private Investment ◽  
Securities Market ◽  
Present Stage ◽  
Private Investors ◽  
Financial Losses

The article explores the specific risks that accompany online securities transactions. Private investors are focused on speculative operations, long-term investments are unpopular. This increases the risk and forms the need for risk management. The article attempts to analyze the risk management system of virtual work of Internet brokers on the stock exchange. The emphasis has been shifted specifically to private investment, since this block is one of the most promising for the development of the securities market at the present stage. The purpose of risk management in the system of Internet trading in securities is positioned in the article, primarily as a reduction of financial losses, and then ensuring the financial stability and reliability of the system for the client.

scholarly journals # Pillar of Defense: Using Social Media to Manage Impressions of Conflict: A Case Study of the November 2012 Israel-Hamas conflict

2021 ◽  
Author(s):  
Jelena Djurkic
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Impression Management ◽  
Armed Conflict ◽  
Character Structure ◽  
Military Involvement ◽  
Reputation Risk ◽  
Twitter Account ◽  
Israel Defense Forces

Threats to reputation can destroy a brand. Communicating effectively during a conflict can help to manage negative impressions that expose brands to reputation risk. This is important now more than ever as organizations—and nations—turn to Twitter to address various publics. The rigid 140-character structure of Twitter thus necessitates the creation of sound bites that act as productive texts to address multiple rhetorical objectives simultaneously. An examination of the Israel Defense Forces’ (IDF) Twitter account through sentiment and content analysis shows evidence that the Force took a significantly defensive approach to impression management of Operation Pillar of Defense in November 2012. There is evidence that Israel sought to re-frame public impression of its military involvement from aggressor to defender in the armed conflict. Codes discovered in the analysis suggest that the IDF tried to justify force, avoid responsibility and establish legitimacy of its operations.

Social Media Analytics for Maintaining Financial Stability

2019 ◽  
pp. 219-242
Author(s):  
Sebin B. Nidhiri ◽  
Sakshi Saxena
Keyword(s):  
Social Media ◽  
Risk Management ◽  
Economic Activity ◽  
Financial Stability ◽  
World Wide ◽  
Social Media Analytics ◽  
Risk And Uncertainty ◽  
Dynamic Data ◽  
The World ◽  
Recent Developments

Risk and uncertainty are disliked but inevitable. The nature of these has changed and new sources of risk have risen. To mitigate risk and maintain financial stability, the firms need to adapt. The world wide web and, within it, social media have had tremendous growth and wide coverage lately, making them determining forces in any economic activity. This has led to generation of large amount of data on myriad concerns. Recent developments in computing technology has thrown open the possibility of mining useful information from the enormous and dynamic data. The chapter outlines the growth of social media and social media analytics and its financial implications to businesses, consumers, and governments. It details how risk management and social media, two domains earlier considered more diverged than chalk and cheese are now inextricably linked and explains using various cases how social media analytics is used to manage risk and uncertainty. The authors also look at the emerging challenges with these developments.

Social Media Analytics for Maintaining Financial Stability

2021 ◽  
pp. 850-873
Author(s):  
Sebin B. Nidhiri ◽  
Sakshi Saxena
Keyword(s):  
Social Media ◽  
Risk Management ◽  
Economic Activity ◽  
Financial Stability ◽  
World Wide ◽  
Social Media Analytics ◽  
Risk And Uncertainty ◽  
Dynamic Data ◽  
The World ◽  
Recent Developments

Risk and uncertainty are disliked but inevitable. The nature of these has changed and new sources of risk have risen. To mitigate risk and maintain financial stability, the firms need to adapt. The world wide web and, within it, social media have had tremendous growth and wide coverage lately, making them determining forces in any economic activity. This has led to generation of large amount of data on myriad concerns. Recent developments in computing technology has thrown open the possibility of mining useful information from the enormous and dynamic data. The chapter outlines the growth of social media and social media analytics and its financial implications to businesses, consumers, and governments. It details how risk management and social media, two domains earlier considered more diverged than chalk and cheese are now inextricably linked and explains using various cases how social media analytics is used to manage risk and uncertainty. The authors also look at the emerging challenges with these developments.

Social Media in Pedagogical Context

2014 ◽  
Vol 4 (2) ◽  
pp. 1-18 ◽  
Author(s):  
Marianna Vivitsou ◽  
Kirsi Tirri ◽  
Heikki Kynäslahti
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
School Culture ◽  
Learning Experiences ◽  
Greek Language ◽  
Review Of The Literature ◽  
Structured Interviews ◽  
Local School ◽  
The Relationship ◽  
Enhanced Learning

This study discusses the meanings underlying a Finnish and a Greek language teacher's pedagogical integration of social media. As the research spans across the physical and the virtual pedagogical meeting, our review of the literature is also based on a two-level approach. The first level links metaphor with the pedagogical thinking, being the set of values and purposes underlying teachers' decisions. The second examines the meanings of the digital deriving from arguments that seek to explain the relationship between pedagogy and technology. In this study the authors view metaphors as research vehicles and apply content analysis to draw upon the Finnish and the Greek language teacher's speech and make their meanings visible. To this end, the authors analyze and discuss findings of data resulting from two semi-structured interviews. The patterns arising from the discussion of digitally enhanced learning experiences indicate that metaphors can be shared, reflecting overlaps in notional categories (e.g., sociality and action). More powerful metaphors relate to context-dependent situations. These powerful metaphors emerge when issues characterizing the local school culture are tackled in the teachers' talk.

MEDIA TRIALS IN THE DISCOURSE OF SERBIAN DAILY PRESS

2021 ◽  
pp. 127-141
Author(s):  
АNA JEVTOVIĆ
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Qualitative Content Analysis ◽  
Female Students ◽  
Hypodermic Needle ◽  
Daily Newspapers ◽  
Daily Press ◽  
The Media ◽  
Long Term Consequences

In a contemporary and digital society we have been witnessing frequent changes and everything has become a commodity, even a piece of information. Whether it is news in the media or an opinion written on social media, information is transformed into a product that has its own price, consumers and market. Since the occurrence of the mass media, numerous communication theories have been emerging which try to interpret how content affects the construction of behavior, what type of message produces certain effects and what are the long-term consequences for the society? Applying the quantitative and qualitative content analysis of the front pages of the six daily newspapers in Serbia (Informer, Večernje novosti, Blic, Kurir, Danas and Alo) between January 17 and February 1, 2021 we investigated the characteristics of the models and narratives used in presenting the case of the well-known Serbian director and acting teacher, Miroslav Mika Aleksić, who has been accused of sexually abusing female students. Using the theory of the agenda, the framework theory, as well as the hypodermic needle model, we will try to provide an answer to the question – whether and to what extent we can “defend” ourselves from media opinions which keep “bombing” us every day and can the media “reach a verdict” before legal institutions.

scholarly journals National memory institutions' social media policies and risk management: a content analysis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Chern Li Liew
Keyword(s):  
Social Media ◽  
Risk Management ◽  
Content Analysis ◽  
Peer Review ◽  
Policy Development ◽  
Design Methodology ◽  
National Level ◽  
Content Type ◽  
Account Management ◽  
National Memory

PurposeAmong the current discourses around social media risk management (SMRM) is whether institutions perceive social media (SM) as more of an opportunity to be embraced and regulated, or a risk to be avoided or mitigated, how this is reflected in their policies and how institutional stance reflects their regulation and management of SM use and practices. There is currently no scholarly literature that addresses these for the memory sector where SM use has proliferated. This research aims to address this gap by putting a focus on national memory institutions (MIs), whose strategies and operations are often governed by a public/civic mandate.Design/methodology/approachThis research involves a comprehensive literature review and a content analysis. The review includes studies that have analysed institutional SM policies in other sectors. The review informs our content analysis both in terms of approaches and in terms of identifying areas for comparisons. Following an initial scoping review and a close inspection, a sample of eight policies of national MIs were included in the content analysis.FindingsThe content analysis led to the identification of 8 core themes and 36 sub-themes. The main themes are concerned with account management, audience management, rules for use, protecting institutional interests, legal considerations, the purpose of the policy, nature of postings and referencing information. Also emerged from the findings are a few gaps that we expect will provide a platform for further discourses with regard to the potentially complex role SM policies have in MIs and the broader cultural heritage sector in relation to their public/civic mandates.Originality/valueThis is the first close SM policy analysis for the memory sector focusing on national MIs. This research contributes insights into how national-level MIs tend to frame the opportunities and the risk of SM use, the ways in which they govern SM usage and their different approaches to SMRM. The findings have implications for SM policy development and implementations, and further iterations of SM policies in the memory sector.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-09-2020-0421

Corporate reputation and reputation risk

2017 ◽  
Vol 18 (2) ◽  
pp. 145-158 ◽  
Author(s):  
Christian Eckert
Keyword(s):  
Social Media ◽  
Risk Management ◽  
Corporate Reputation ◽  
Design Methodology ◽  
Measurement Methods ◽  
Content Type ◽  
Reputation Risk ◽  
Consistent Approach

Purpose The corporate reputation of a firm and reputation risk is becoming increasingly important because of the rise of social media and the ongoing globalization. While defining and measuring corporate reputation and reputation risk represent the first steps in corporate reputation (risk) management, there is no general agreement in defining and measuring these two terms. Hence, this paper aims to give an overview of the existing literature in this regard, discuss it with respect to the operability in corporate reputation (risk) management and, based on this, present a holistic and consistent approach to define and measure corporate reputation and reputation risk. Design/methodology/approach The paper gives an overview of the literature regarding definitions and measurement methods of corporate reputation and reputation risk. Moreover, it discusses such definitions and measurement methods with respect to the operability in corporate reputation (risk) management. Findings Based on an overview of the literature regarding definitions and measurement methods of corporate reputation and reputation risk, the authors present a holistic and consistent approach to define and measure corporate reputation and reputation risk. Originality/value The authors present an holistic and consistent approach to define and measure corporate reputation and reputation risk with focus on (risk) management purposes.

scholarly journals Social Media: useful for high-risk industries? A study of nuclear energy in Spain

2021 ◽  
Vol 34 (1) ◽  
pp. 143-154
Author(s):  
Enrique Cobos-Urbina
Keyword(s):  
Social Media ◽  
Corporate Reputation ◽  
Nuclear Power ◽  
Power Plants ◽  
Nuclear Energy ◽  
Nuclear Power Plants ◽  
Review Of The Literature ◽  
Communication Tools ◽  
Term Operation

Social Media has become an unquestionable communicative tool for most organizations. Companies want to participate in the conversation on the network for various purposes: attracting new customers, promoting their products, exalting their brand, searching for prescribers, etc. However, those corporations that belong to risk sectors –as is the case of nuclear power plants– show initial suspicion because they consider that new forms of communication contribute to encouraging criticism of their business model, producing a deterioration in their image. The methodology used in this research is based on three pillars: a review of the literature on CSR, corporate reputation, Social Media and Nuclear Communication; exploration of Social Media in search of official profiles of nuclear power plants; and interviews with those responsible for communicating atomic plants to know their perception in the use of these supports. Spanish nuclear power plants do not actively use Social Media. These facilities rely on monologic communication tools and tactics, although they need dialogue for acceptance and long-term operation. Social Media are essential tools for risk sectors: to disseminate the science they make, to collect feedback and respond to criticism, and to seek consensus.

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