Valuing Wellbeing

2021 ◽  
pp. 168-183
Author(s):  
Soumya Singh
Keyword(s):  
Adverse Effects ◽  
Perceived Value ◽  
Customer Engagement ◽  
Clear Understanding ◽  
Customer Perceived Value ◽  
Long Run ◽  
Major Factors ◽  
Long Term Impact ◽  
Depth Interviews

In an era marked by rampant switching behaviors, “customer engagement” has come to the rescue of firms with its promised potential of long-term loyalty. However, firms' attempts to engage customers without a clear understanding of its long-term impact on consumer wellbeing may backfire the entire effort by hampering customer perceived value and satisfaction associated with the service. Thus, the chapter revolves around the notion that customer engagement, when designed with the vision of adding meaning and value to customer life, becomes in true sense “optimal.” In support of this argument, the chapter documents the cases of customer engagement campaigns which have failed utterly in the long run due to their adverse effects on consumer wellbeing. Light is also casted upon successful engagement events which have brought meaning and wellbeing to all within its ambit. Using insights from in-depth interviews, four major factors ruining engagement efforts have been identified, namely over-engagement, irrelevant content, over-personalization, and inauthenticity.

Determining value in a complex service setting

2015 ◽  
Vol 25 (5) ◽  
pp. 568-591 ◽  
Author(s):  
Carolin Plewa ◽  
Jillian C. Sweeney ◽  
David Michayluk
Keyword(s):  
Design Methodology ◽  
Conceptual Development ◽  
Perceived Value ◽  
Content Type ◽  
Customer Perceived Value ◽  
Value Perceptions ◽  
Service Setting ◽  
Depth Interviews ◽  
Is Value

Purpose – The purpose of this paper is to capture the richness of customer perceived value by determining its benefit and cost dimensions in a complex service setting. Perceived value is argued as equivalent to value-in-use; that is value that emerges for or is created by the customer. Design/methodology/approach – A series of in-depth interviews was conducted with a diverse group of clients of financial planning services as well as with financial planners in Australia. Findings – Six benefit and four cost dimensions of complex service are identified, namely expertise, education, motivation, support, relationship and convenience benefits, as well as monetary, time and effort, emotional and lifestyle costs. The results also indicate proposed outcomes of these dimensions, along with relevant moderators, leading to a broad conceptual framework for future empirical validation. Originality/value – This study contributes to the sparse conceptual development of value perceptions, or value-in-use, in a complex service context. In particular, the authors identify the benefit and cost dimensions, specifically addressing aspects of value that are linked to the long-term relationship between provider and customer. The authors also develop a conceptual model of value, including both outcomes and situational moderators of the various value dimensions. Finally, the conceptualization of perceived value is discussed with respect to the value co-creation literature.

scholarly journals Sector Volatility Spillover and Economic Policy Uncertainty: Evidence from China’s Stock Market

Mathematics ◽  
2021 ◽  
Vol 9 (12) ◽  
pp. 1411
Author(s):  
Xiaqing Su ◽  
Zhe Liu
Keyword(s):  
Economic Policy ◽  
Stock Market ◽  
Asset Allocation ◽  
Policy Uncertainty ◽  
Volatility Spillover ◽  
Economic Policy Uncertainty ◽  
Long Run ◽  
Transmission Structure ◽  
Long Term Impact

Following generalized variance decomposition, we identify the transmission structure of financial shock among ten sectors in China. Then, we examine whether economic policy uncertainty (EPU) affects it through GARCH-MIDAS regression. We find that consumer discretionary, industrials, and materials sectors are systemically important industries during the sample period. Further research of dynamic analysis shows that each sector acts in a time-varying role in this structure. The results of the GARCH-MIDAS regression indicate that none of the selected EPU indexes has a significant long-term impact on the total volatility spillover of the inter-sector stock market in China. However, the EPUs do affect some sectors’ spillover indexes in the long run, and they are significantly heterogeneous. This paper can provide regulatory suggestions for policymakers and reasonable asset allocation and risk avoidance methods for investors.

scholarly journals Is Customer Satisfaction Driving Revenue A Longitudinal Analysis With Evidence From The Banking Industry

2011 ◽  
Vol 2 (1) ◽  
Author(s):  
Gerhard Winkler ◽  
Markus S. Schwaiger
Keyword(s):  
Customer Satisfaction ◽  
Banking Industry ◽  
Positive Impact ◽  
Time Lag ◽  
Retail Banking ◽  
Long Run ◽  
Long Term Impact ◽  
Insight Into ◽  
Longitudinal Dataset

The connection between customer satisfaction and the financial performance of companies has been under academic scrutiny for quite some time. Evidence regarding the long term impact of customer satisfaction is however relatively scarce. Furthermore, research has so far often neglected potential industry idiosyncrasies in estimating the consequences of changes in customer satisfaction. We provide an insight into the overall long run impact of customer satisfaction on operating revenues based on a longitudinal dataset for the Austrian retail banking industry. Our results corroborate the intuition of a positive long run effect of satisfaction on revenues. We can show, that a time lag of 1,5 years has to elapse for satisfaction to have a positive impact on sales.

scholarly journals IMPACT OF PERCEIVED VALUE ON CUSTOMER LOYALTY

2019 ◽  
Vol 15 (01) ◽  
Author(s):  
Shailesh Pandita ◽  
Sushil Kumar Mehta
Keyword(s):  
Customer Loyalty ◽  
Business Strategy ◽  
Perceived Value ◽  
Satisfaction Level ◽  
Business Survival ◽  
Customer Perceived Value ◽  
The Relationship ◽  
Potential Customers ◽  
Loyal Customers

Customers are considered to be the most important aspect of the business. Survival of the business in terms of the profitability and sustainability depends upon its customers. For the Long and profitable survival of the business it is important to create the value for the customer and to cater their needs. It is very important for the company to attract the potential customers and retain the existing ones because it is the customers who create the demand of the products or services in the market. It is very important for any business to create the value for its customers to increase their satisfaction level with respect to product and organization. Satisfied customers have a higher probability of repeat purchases and long term relationship with the business which ultimately creates the customer loyalty. In the current Competitive business scenario customer loyalty is considered one of the important intangible assets of the business for the formulation of any business strategy. In such environment loyal customers can provide a competitive advantage for any business for the long survival. The aim of this study is to find the relationship between Customer Perceived Value, communication and customer loyalty in rural retailing.

scholarly journals Estimating Short- and Long-Term Associations Between Air Quality Index and COVID-19 Transmission: Evidence From 257 Chinese Cities

2021 ◽  
Vol 66 ◽  
Author(s):  
Ru Cao ◽  
Yuxin Wang ◽  
Xiaochuan Pan ◽  
Xiaobin Jin ◽  
Jing Huang ◽  
...  
Keyword(s):  
Air Pollution ◽  
Air Quality ◽  
Quality Index ◽  
Air Quality Index ◽  
Pollution Level ◽  
Short Term ◽  
Migration Index ◽  
Long Run ◽  
Long Term Impact

Objectives: To evaluate the long- and short-term effects of air pollution on COVID-19 transmission simultaneously, especially in high air pollution level countries.Methods: Quasi-Poisson regression was applied to estimate the association between exposure to air pollution and daily new confirmed cases of COVID-19, with mutual adjustment for long- and short-term air quality index (AQI). The independent effects were also estimated and compared. We further assessed the modification effect of within-city migration (WM) index to the associations.Results: We found a significant 1.61% (95%CI: 0.51%, 2.72%) and 0.35% (95%CI: 0.24%, 0.46%) increase in daily confirmed cases per 1 unit increase in long- and short-term AQI. Higher estimates were observed for long-term impact. The stratifying result showed that the association was significant when the within-city migration index was low. A 1.25% (95%CI: 0.0.04%, 2.47%) and 0.41% (95%CI: 0.30%, 0.52%) increase for long- and short-term effect respectively in low within-city migration index was observed.Conclusions: There existed positive associations between long- and short-term AQI and COVID-19 transmission, and within-city migration index modified the association. Our findings will be of strategic significance for long-run COVID-19 control.

scholarly journals SIX YEARS (1999-2015) OF ESCALATING HOUSE PRICE: CAN FDI BE BLAMED?

2017 ◽  
Vol 15 (3) ◽  
Author(s):  
Ema Izati Zull ◽  
Tajul Ariffin Masron
Keyword(s):  
House Price ◽  
Well Being ◽  
High Price ◽  
Fdi Inflows ◽  
Long Run ◽  
Long Term Impact ◽  
Liberalization Policy ◽  
The Relationship ◽  
Positive Effect

In Malaysia, house price has increased drastically. Problem arises in areas that received relatively lower number of FDI. The house price in these areas accelerated at growth which are somewhat equivalent to areas which benefit from FDI spillover. As the relationship between FDI and locals’ well-being is becoming crucial due to the escalating high price, this paper intends to examine the long-term impact of FDI on house price in Malaysia. Our long-run estimation results showed that FDI inflows have affected house price in Malaysia negatively between the period of 1999 and 2015. The effect however reversed when liberalization policy is included. With the presence of liberalization policy, FDI inflows have actually caused house price in KL and Penang (highly dynamic states) to increase in the long-run. The positive effect of FDI inflows on house price are also found in relatively slow-progressive states like Pahang and Kedah confirming the nationwide effect of liberalization policy regardless of economy level of a state. Other than FDI inflows, this study also examined house supply, gross domestic per capita and interest rate as independent variables.

scholarly journals Assessing the long-term impact of agricultural research on productivity: evidence from France

2020 ◽  
Vol 47 (4) ◽  
pp. 1559-1586
Author(s):  
Stéphane Lemarié ◽  
Valérie Orozco ◽  
Jean-Pierre Butault ◽  
Antonio Musolesi ◽  
Michel Simioni ◽  
...  
Keyword(s):  
Agricultural Research ◽  
Rate Of Return ◽  
Internal Rate Of Return ◽  
Long Run ◽  
Dynamic Time ◽  
Long Term Impact ◽  
Public Agricultural Research ◽  
The Impact ◽  
Range Of Values

Abstract This paper analyses the economic impact of agricultural research on productivity in France over the period 1959–2012. Adopting a dynamic time series model, we provide evidence that the impact of French agricultural research is in the range of values estimated for other countries, with the estimated long-run elasticity being 0.16, which corresponds to an internal rate of return of 22%. The estimated elasticity decreases at the beginning of the 1970s. Complementary analyses are developed to take into account the evolution of the priorities of public agricultural research (reorientation towards more fundamental objectives and focus on broader objective than productivity enhancement).

Wellness tourism: customer-perceived value on customer engagement

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lishan Xie ◽  
Xinhua Guan ◽  
Yingxin He ◽  
Tzung-Cheng Huan
Keyword(s):  
Customer Service ◽  
Structural Equation ◽  
Perceived Value ◽  
Guangdong Province ◽  
Customer Engagement ◽  
Environment Interaction ◽  
Content Type ◽  
Customer Perceived Value ◽  
Customer Interaction ◽  
Wellness Tourism

Purpose This study aims to evaluate the process of value co-creation within wellness tourism by constructing a structural equation model of customer interactions with the environment, service employees and other customers relating to customer-perceived value and customer engagement. Design/methodology/approach Questionnaires, including wellness tourists’ customer-environment interaction, customer-service employee interaction, customer-customer interaction, customer-perceived value, customer engagement and demographic background, were developed and distributed at well-known wellness tourism destinations around Guangzhou City, Guangdong Province, China. This study collected 528 valid questionnaires from hot spring resorts, national forest parks, mountain parks and spa wellness facilities located in Guangdong Province, China. Structural equation modeling (SEM) was used to analyze the obtained data. Findings The results reveal that all three types of interactions, which include the customer-environment interaction (CEI), the customer-service employee interaction (CSI) and the customer-customer interaction (CCI), have positive effects on customer-perceived value (CPV) and that CPV positively affects customer engagement (CE). Based on these findings, recommendations for the management of wellness tourism service enterprises are given. Originality/value The causes and effects of CPV in wellness tourism, from the perspective of value co-creation, is a rather unexplored area of study. It contributes not only to knowledge about factors that foster CPV but also to the understanding of connections between CPV and CE.

scholarly journals “The Unheard Voices”: Lived Experiences of Sexual Abuse in Male Survivors

2020 ◽  
pp. 025371762097291
Author(s):  
Sarbopriya Das ◽  
Soma Pramanik ◽  
Deepshikha Ray ◽  
Debanjan Banerjee
Keyword(s):  
Sexual Abuse ◽  
Lived Experiences ◽  
Interpretative Phenomenological Analysis ◽  
Systematic Research ◽  
Emotional Challenges ◽  
Male Survivors ◽  
Long Term Impact ◽  
Depth Interviews ◽  
Opposite Gender

Background: Victims of sexual abuse face unique emotional challenges. Among them, the male survivors of sexual assault have largely been neglected in the literature, being traditionally considered “against the norm” and symbolic of reduced masculinity. Methods: Qualitative approach was used to study the lived experiences of five (three heterosexual and two homosexual) male survivors of sexual abuse. In-depth interviews were conducted with consent, transcribed verbatim, and analyzed using interpretative phenomenological analysis (IPA). Results: Commonality in the experiences of abuse (the identity of the abuser, nature of agony), perspectives of sharing the abuse history (lack of acceptance of “male” victimhood, the openness of the opposite gender, family reactions), and the long-term impact of abuse (withdrawal/change of interest as coping, sexual identity issues) emerged as the main superordinate theme (and subthemes). Conclusion: Society, with its patriarchy, often turns apathetic to male victimization in sexual abuse. Beliefs about masculinity and resultant trauma can cause a chronic social and psychosexual impact on the victims. More systematic research is needed to understand their perceptions, unmet needs, and experiences of recovery.

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