Design Methods for Experience Design

2009 ◽  
pp. 432-447
Author(s):  
Marie Jefsioutine ◽  
John Knight
Keyword(s):  
Research Methods ◽  
Design Process ◽  
Web Sites ◽  
Historical Context ◽  
Web Design ◽  
Design Development ◽  
Experience Design ◽  
User Experiences ◽  
Site Use ◽  
The Web

The following chapter describes an approach to Web design and evaluation where the user experience is central. It outlines the historical context in which experience design has evolved and describes the authors’ experience design framework (EDF). This is based on the principles of user-centred design (UCD) and draws on a variety of research methods and tools to facilitate the design, development, and evaluation of user experiences. It proposes that to design usable, accessible, engaging, and beneficial Web sites, effort needs to focus on visceral, behavioural, reflective, and social factors, while considering contexts such as the who and why; what and how; when and where; and with what of Web site use. Research methods from a variety of disciplines are used to support exploration, communication, empathy, and speculation. Examples of the application of the EDF, to various stages of the Web design process, are described.

Design Methods for Experience Design

2007 ◽  
pp. 130-147
Author(s):  
Marie Jefsioutine ◽  
John Knight
Keyword(s):  
Research Methods ◽  
Design Process ◽  
Web Sites ◽  
Historical Context ◽  
Web Design ◽  
Design Development ◽  
Experience Design ◽  
User Experiences ◽  
Site Use ◽  
The Web

The following chapter describes an approach to web design and evaluation where the user experience is central. It outlines the historical context in which experience design has evolved and describes the authors’ Experience Design Framework (EDF). This is based on the principles of user-centred design and draws on a variety of research methods and tools to facilitate the design, development and evaluation of user experiences. It proposes that to design usable, accessible, engaging and beneficial web sites, effort needs to focus on visceral, behavioural, reflective and social factors, while considering contexts such as the ‘who and why’, ‘what and how’, ‘when and where’ and ‘with what’ of web site use. Research methods from a variety of disciplines are used to support exploration, communication, empathy and speculation. Examples of the application of the EDF, to various stages of the web design process, are described.

Quality Concerns of Web Design Process

2000 ◽  
Vol 44 (12) ◽  
pp. 2-527-2-530
Author(s):  
Dahai Liu ◽  
Ibraheem S. Tarawneh ◽  
Ram Bishu
Keyword(s):  
Design Process ◽  
Web Sites ◽  
Evaluation Model ◽  
Web Design ◽  
Design Guidelines ◽  
Web Page ◽  
Web Page Design ◽  
Page Design ◽  
Web Quality ◽  
The Web

This paper discusses the issues pertaining to web quality. The web quality is defined in terms of the design process of the web sites as well as the presented information. Within each term a set of criteria was developed that affect the web quality. These sets of criteria are applicable for both web page design guidelines and web page evaluation and improvements. A simple quantitative evaluation model was given using these criteria, the model is based on the AHP methodology.

A Framework for Early Usability Integration in Web Applications Development Process

2011 ◽  
pp. 292-314
Author(s):  
Daniela M. Andrei ◽  
Adriana M. Guran
Keyword(s):  
Design Process ◽  
Web Applications ◽  
Web Design ◽  
Interdisciplinary Approach ◽  
Main Concern ◽  
Development Life Cycle ◽  
Software Engineering Process ◽  
Complex Goal ◽  
The Web

Developing usable products becomes more and more important for software developers. Developing web applications it’s more challenging than developing desktop applications due to the various users that will interact with the final product. Satisfying users’ expectations becomes a very difficult task, as usability proves to be a very complex goal to achieve in the context of increased productivity targets in software engineering process. The present chapter focuses on the idea of rethinking the concept of usability moving from the traditional view of usability expressed in the internal characteristics of the product towards usability understood as deriving from the quality of interactions between humans, their work and the web design product. Usability is not only an add-on or a final result in the design process but it is embedded as a main concern within the design process itself. In order to build usable products, a great attention should be oriented to users and their needs, and this can be a very challenging task for software developer teams. In this chapter we will describe an interdisciplinary approach, based on applying social sciences techniques and methods that can be helpful in overcoming the difficulties in understanding the users. We will provide a short description of the proposed methods, a guide in applying these methods and a framework that integrates each of the proposed methods into the corresponding step of the web product development life cycle. The chapter ends with the presentation of two case studies showing the applicability of the proposed solution in real design contexts.

Social Research Methods Used in Moving the Traditional Usability Approach Towards a User-Centered Design Approach

2009 ◽  
Vol 4 (4) ◽  
pp. 36-53
Author(s):  
Horia D. Pitariu ◽  
Daniela M. Andrei ◽  
Adriana M. Guran
Keyword(s):  
Research Methods ◽  
Design Process ◽  
Social Research ◽  
Web Design ◽  
Needs Analysis ◽  
User Needs ◽  
Main Concern ◽  
User Centered Design ◽  
The People

The present chapter focuses on the idea of rethinking the concept of usability moving from the traditional view of usability expressed in the internal characteristics of the product towards usability understood as deriving from the quality of interactions between humans, their work and the web design product. Usability is not only an add-on or a final result in the design process but it is embedded as a main concern within the design process itself. Related to this perspective on usability, the authors discussed the design models which can support it and argued on the importance of using social research tools for a better understanding of the people and their needs starting with the very first stage of design. Further on the authors have provided a brief description of the most frequently used research methods in user needs analysis (interviews, focus groups and surveys) together with short guidelines in preparing and using these methods. The last part is dedicated to the illustration of user needs analysis taken from two of their research projects.

Human-Computer Interaction

2010 ◽  
pp. 120-137 ◽  
Author(s):  
Susana Berenice Vidrio Barón
Keyword(s):  
Human Computer Interaction ◽  
Design Process ◽  
Web Site ◽  
Web Design ◽  
User Acceptance ◽  
Electronic Government ◽  
Website Design ◽  
Science Management ◽  
The Web ◽  
Computer Interaction

Human Computer Interaction is a relatively new field. It has borrowed theories, techniques, and tools from such diverse disciplines such as computer science, management of information systems, sociology, anthropology, psychology, and design. The Web design process needs to evolve in order to include the constructs and tools provided by multidisciplinary research. Culture has been proven to have a direct influence in the way a Web site can be both evaluated and designed. In order to attract and retain users, electronic government Web site designers must acknowledge that culture plays a key role when it comes to user acceptance. The best way to approach the users, who in the case of an electronic government are the citizens, is a citizen-centered approach that must be incorporated into the Website design process.

A Proposed Template for the Evaluation of Web Design Strategies

2009 ◽  
pp. 293-317 ◽  
Author(s):  
Dimitrios Xanthidis ◽  
David Nicholas ◽  
Paris Argyrides
Keyword(s):  
Web Sites ◽  
Web Site ◽  
Web Design ◽  
International Literature ◽  
Design Strategies ◽  
The World ◽  
The Subject ◽  
Work Done ◽  
The Web

This chapter is the result of a two years effort to design a template aiming at standardizing, as much as such a task is feasible, the evaluation of Web sites. It is the product of a few publications in international conferences and journals. A thorough review of the international literature on the subject led the authors to conclude there is a very large number of opinions, thoughts and criteria from different professionals involved, directly or indirectly, with the process of designing a good Web site. To make matters even more complicated there are a number of different terms used by various scholars, scientists and professionals around the world that often refer to similar, if not the same, attributes of a Web site. However, it seems that all these differences could boil down to a systematic approach, here called evaluation template, of 53 points that the design strategies of the Web sites should be checked against. This template was tested on a significant number (232) of Web sites of Greek companies and proved it can be used to evaluate the quality of Web sites not only by technology experts but by non-experts alike. The evaluation template, suggested here, is by no means the solution to the problem of standardizing the process of evaluating a Web site but looking at other work done on the subject worldwide it is a step ahead.

Toward a purposeful design strategy for visually impaired Web users

First Monday ◽  
2021 ◽  
Author(s):  
Rahul Barpanda ◽  
Jared Reyes ◽  
Rakesh Babu
Keyword(s):  
Theoretical Model ◽  
Web Sites ◽  
Web Site ◽  
Visually Impaired ◽  
Web Applications ◽  
Web Design ◽  
Design Strategy ◽  
Future Research ◽  
Perceived Complexity ◽  
The Web

The central premise of this research is the belief that using the Web non-visually is cognitively burdensome and tedious due to its complex, sight-centered design. There exists a literature gap on visually impaired (VI) users’ perceptions and experiences regarding Web site complexity. This paper reports the findings from a survey of 50 visually impaired individuals regarding perceived complexity and usability of a popular shopping Web site and its less complex version. Results show that significant gains in usability could be achieved by reducing complexity in Web design. A theoretical model of perceived complexity and associated propositions are presented to guide future research on improving the VI user experience of Web sites and Web applications.

Corporate Sustainability Reporting and Disclosure on the Web

2019 ◽  
Vol 32 (1) ◽  
pp. 1-27 ◽  
Author(s):  
Viju Raghupathi ◽  
Wullianallur Raghupathi
Keyword(s):  
Web Sites ◽  
Best Practice ◽  
Positive Impact ◽  
Corporate Sustainability ◽  
Web Design ◽  
Sustainability Reporting ◽  
Due Diligence ◽  
Advanced Technologies ◽  
Dow Jones Industrial Average ◽  
The Web

Sustainability reporting is now a best practice for most companies around the world. The Web, with its advanced technologies enables companies to create a positive impact on stakeholder perceptions of transparency in reporting. Using empirical data from websites of companies in the Dow Jones Industrial Average, the authors analyze design and content of sustainability information. We conclude that while nearly all companies provide routine content disclosure using minimal web design features, they stop short of issuing a proactive display of compliance and due diligence content. Companies with higher Newsweek Green Ranking scores employ better disclosure than others. This asymmetry in self-governance arises from a combination of factors, including low level of transparency, incomplete information, and a lack of comparability of sustainability reports. The authors develop a prescriptive framework to help companies improve their web sites by including more content that reflects due diligence and transparency for sustainability.

scholarly journals Effects of Surrounding Information and Line Length on Text Comprehension from the Web

2002 ◽  
Vol 28 (1) ◽  
Author(s):  
Jess McMullin ◽  
Connie K. Varnhagen ◽  
Pheng Heng ◽  
Xornam Apedoe
Keyword(s):  
Web Sites ◽  
Text Comprehension ◽  
Web Design ◽  
Line Length ◽  
Web Page ◽  
Web Page Design ◽  
Popular Medium ◽  
Transmission Of Information ◽  
Page Design ◽  
The Web

The World Wide Web (Web) is becoming a popular medium for transmission of information and online learning. We need to understand how people comprehend information from the Web to design Web sites that maximize the acquisition of information. We examined two features of Web page design that are easily modified by developers, namely line length and the amount of surrounding information, or whitespace. Undergraduate university student participants read text and answered comprehension questions on the Web. Comprehension was affected by whitespace; participants had better comprehension for information surrounded by whitespace than for information surrounded by meaningless information. Participants were not affected by line length. These findings demonstrate that reading from the Web is not the same as reading print and have implications for instructional Web design.

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