Social Research Methods Used in Moving the Traditional Usability Approach Towards a User-Centered Design Approach

2009 ◽  
Vol 4 (4) ◽  
pp. 36-53
Author(s):  
Horia D. Pitariu ◽  
Daniela M. Andrei ◽  
Adriana M. Guran
Keyword(s):  
Research Methods ◽  
Design Process ◽  
Social Research ◽  
Web Design ◽  
Needs Analysis ◽  
User Needs ◽  
Main Concern ◽  
User Centered Design ◽  
The People

The present chapter focuses on the idea of rethinking the concept of usability moving from the traditional view of usability expressed in the internal characteristics of the product towards usability understood as deriving from the quality of interactions between humans, their work and the web design product. Usability is not only an add-on or a final result in the design process but it is embedded as a main concern within the design process itself. Related to this perspective on usability, the authors discussed the design models which can support it and argued on the importance of using social research tools for a better understanding of the people and their needs starting with the very first stage of design. Further on the authors have provided a brief description of the most frequently used research methods in user needs analysis (interviews, focus groups and surveys) together with short guidelines in preparing and using these methods. The last part is dedicated to the illustration of user needs analysis taken from two of their research projects.

Social Research Methods used in Moving the Traditional Usability Approach Towards a User-Centered Design Approach

2010 ◽  
pp. 225-242
Author(s):  
Horia D. Pitariu ◽  
Daniela M. Andrei ◽  
Adriana M. Guran
Keyword(s):  
Research Methods ◽  
Design Process ◽  
Social Research ◽  
Web Design ◽  
Needs Analysis ◽  
User Needs ◽  
Main Concern ◽  
Design Models ◽  
The People

The present chapter focuses on the idea of rethinking the concept of usability moving from the traditional view of usability expressed in the internal characteristics of the product towards usability understood as deriving from the quality of interactions between humans, their work and the web design product. Usability is not only an add-on or a final result in the design process but it is embedded as a main concern within the design process itself. Related to this perspective on usability, the authors discussed the design models which can support it and argued on the importance of using social research tools for a better understanding of the people and their needs starting with the very first stage of design. Further on the authors have provided a brief description of the most frequently used research methods in user needs analysis (interviews, focus groups and surveys) together with short guidelines in preparing and using these methods. The last part is dedicated to the illustration of user needs analysis taken from two of their research projects.

A Framework for Early Usability Integration in Web Applications Development Process

2011 ◽  
pp. 292-314
Author(s):  
Daniela M. Andrei ◽  
Adriana M. Guran
Keyword(s):  
Design Process ◽  
Web Applications ◽  
Web Design ◽  
Interdisciplinary Approach ◽  
Main Concern ◽  
Development Life Cycle ◽  
Software Engineering Process ◽  
Complex Goal ◽  
The Web

Developing usable products becomes more and more important for software developers. Developing web applications it’s more challenging than developing desktop applications due to the various users that will interact with the final product. Satisfying users’ expectations becomes a very difficult task, as usability proves to be a very complex goal to achieve in the context of increased productivity targets in software engineering process. The present chapter focuses on the idea of rethinking the concept of usability moving from the traditional view of usability expressed in the internal characteristics of the product towards usability understood as deriving from the quality of interactions between humans, their work and the web design product. Usability is not only an add-on or a final result in the design process but it is embedded as a main concern within the design process itself. In order to build usable products, a great attention should be oriented to users and their needs, and this can be a very challenging task for software developer teams. In this chapter we will describe an interdisciplinary approach, based on applying social sciences techniques and methods that can be helpful in overcoming the difficulties in understanding the users. We will provide a short description of the proposed methods, a guide in applying these methods and a framework that integrates each of the proposed methods into the corresponding step of the web product development life cycle. The chapter ends with the presentation of two case studies showing the applicability of the proposed solution in real design contexts.

Video Profile Sebagai Media Penunjang Promosi Pada Sdk Penabur Gading Serpong

CCIT Journal ◽  
2019 ◽  
Vol 12 (2) ◽  
pp. 149-157
Author(s):  
Dewi Immaniar Desrianti ◽  
Giandari Maulani ◽  
Dana Krisdiana
Keyword(s):  
Marketing Strategy ◽  
Research Methods ◽  
Needs Analysis ◽  
Media Production ◽  
Promotional Effort ◽  
The Public ◽  
Adobe Photoshop ◽  
Support Information

The tight competition between schools in the era of globalization today, requires that the school Ivory Serpong Sower SDK to do the marketing strategy as attractive as possible, in order to enhance the new prospective learner interests as well as improve the quality of and professionalism in the management of the school. It is a promotional effort is used to market products or services to the public, so that they are more familiar with or know the product or service being marketed. Current media information and promotions that use the SDK Sower Ivory Serpong still be printed in the form of banners, brochures and more, so there are still many who have not yet learned about SDK Sower Gading Serpong. The purpose of this research is to inform and promote school SDK Sower Ivory Serpong. Based on a needs analysis is required of media promotion in the form of a video profile, to support information and promotion more attractive and effective by using the software Adobe Premier and Adobe Photoshop. Research methods used namely collecting data through observation, interviews and literature studies, Media Production and concept i.e. preproduction, production and postproduction. Through the design of Video media Profile of this SDK Sower Ivory Serpong can better known to many people and attracting parents to enroll his son in schools � SDK Sower Ivory Serpong

scholarly journals Analisis Kualitas Pelayanan dan Fasilitas Day-Spa di Medan

2020 ◽  
Vol 18 (2) ◽  
pp. 44-55
Author(s):  
Shafira Ayu Syukrani ◽  
◽  
M. Rezki Setiawan ◽  
Ferdiana Shinta Triliasa ◽  
Dandi Nostiagi Rosta ◽  
...  
Keyword(s):  
College Students ◽  
Consumer Behavior ◽  
Research Methods ◽  
Quality Of Services ◽  
User Needs ◽  
Shopping Malls

The purpose of this study is to find out the quality of services and Day-Spa facilities that correspond to user needs, especially Ubud Family Reflexology, De Spa, and Zengarden in Medan. In Medan City, day-spas are located are many located near shopping malls, elite settlements, office complex, and commercial areas. They are widely consumed by office executives, socialite mothers, college students, babies, and toddlers. In designing a spa building, it needs to observe and consider psychological users, especially consumers, it should be noted that facilities and privacy levels in the room are affecting consumer behavior. The research methods use interviewing, observing, and analyzing the document study. The results from this study indicate that day-spa buildings in Medan do not apply standard facilities and spa services.

scholarly journals MANAJEMEN PSIKOLOGI PELAYANAN DAN HOSPITALITY DALAM PENINGKATAN WISATAWAN MANCANEGARA

2020 ◽  
Vol 3 (1) ◽  
pp. 35
Author(s):  
Sri Sunarti
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Research Methods ◽  
Hospitality Industry ◽  
Positive Impact ◽  
The People ◽  
Guest Satisfaction ◽  
Psychological Management ◽  
Employee Responses

The purpose of this study is to analyze the form of psychological management in service and hospitality to increase foreign tourists in love island tourism, Boalemo district, Gorontalo province. In this study, researchers used descriptive qualitative research methods. The results show that the existence of the hospitality industry has a positive impact on the growth of the number of foreign tourists and has an impact on increasing income for the people of Boalemo Regency. And quality services and according to guest needs can have an impact on guest satisfaction levels. The level of guest satisfaction with the quality of service provided is a comprehensive assessment of the superiority of a service related to facilities, services, and good employee responses, can give a good impression or experience for guests, so that it can create a sense of trust and loyalty. 

Design Methods for Experience Design

2009 ◽  
pp. 432-447
Author(s):  
Marie Jefsioutine ◽  
John Knight
Keyword(s):  
Research Methods ◽  
Design Process ◽  
Web Sites ◽  
Historical Context ◽  
Web Design ◽  
Design Development ◽  
Experience Design ◽  
User Experiences ◽  
Site Use ◽  
The Web

The following chapter describes an approach to Web design and evaluation where the user experience is central. It outlines the historical context in which experience design has evolved and describes the authors’ experience design framework (EDF). This is based on the principles of user-centred design (UCD) and draws on a variety of research methods and tools to facilitate the design, development, and evaluation of user experiences. It proposes that to design usable, accessible, engaging, and beneficial Web sites, effort needs to focus on visceral, behavioural, reflective, and social factors, while considering contexts such as the who and why; what and how; when and where; and with what of Web site use. Research methods from a variety of disciplines are used to support exploration, communication, empathy, and speculation. Examples of the application of the EDF, to various stages of the Web design process, are described.

Triangulated Research Designs — A Justification?

2005 ◽  
Vol os-22 (1) ◽  
pp. 56-66 ◽  
Author(s):  
Gayle M. Rhineberger ◽  
David J. Hartmann ◽  
Thomas L. Van Valey
Keyword(s):  
Research Methods ◽  
Social Research ◽  
Evaluation Research ◽  
Sociological Research ◽  
Applied Sociology ◽  
Multiple Methods ◽  
Quality Of Work ◽  
Research Designs ◽  
Applied Researcher

The use of triangulated research designs is becoming increasingly popular, particularly in applied sociology and evaluation research. There is a substantial amount of literature on triangulated research methods, particularly in the fields of social research methods and nursing. This paper examines the uses of the concept of triangulation in applied sociological research. It does so first by reviewing uses of the term in various applied contexts. We then turn to whether and how the information derived from multiple methods is actually integrated by the applied researcher. Finally, we discuss the importance of triangulation for the quality of work in the field of applied sociology.

scholarly journals THE QUALITY OF PUBLIC SERVICES IN IMPROVING IMB (Building Construction Permit) IN DPMPTSP KOTA CIMAHI

2019 ◽  
Vol 7 (1) ◽  
pp. 42-60
Author(s):  
Fadlan Karunia Hidayat ◽  
Fazri Miftahuddin ◽  
Dendi Herdiansyah ◽  
Irfan Sholihin ◽  
Roziana Lahmini
Keyword(s):  
Qualitative Research ◽  
Research Methods ◽  
Qualitative Research Methods ◽  
Building Permits ◽  
Goods And Services ◽  
Technical Requirements ◽  
The People ◽  
State Administrators ◽  
Construction Permit

Public service is fulfilling the needs and needs of the community by state administrators. IMB in Cimahi City DPMPTSP, using qualitative research methods, qualitative research conducted related to researchers want to know the phenomenon that cannot be quantified that discusses research on how to work, understanding of information that varies, characteristics of goods and services, cultural procedures, and others so. Qualitative research methods are conducted by interviewing the subject. The results of this study indicate that in Cimahi DPMPTSP there are a number of problems relating to communities that do not have technical requirements and documents, Cimahi's DPMPTSP program to improve services related to socialization for the community selected for each sub-district, in accordance with building permits (IMB) , the background of Cimahi's DPMPTSP socialization was because the people who only knew of building a building and without being equipped with an IMB letter.    

Design Methods for Experience Design

2007 ◽  
pp. 130-147
Author(s):  
Marie Jefsioutine ◽  
John Knight
Keyword(s):  
Research Methods ◽  
Design Process ◽  
Web Sites ◽  
Historical Context ◽  
Web Design ◽  
Design Development ◽  
Experience Design ◽  
User Experiences ◽  
Site Use ◽  
The Web

The following chapter describes an approach to web design and evaluation where the user experience is central. It outlines the historical context in which experience design has evolved and describes the authors’ Experience Design Framework (EDF). This is based on the principles of user-centred design and draws on a variety of research methods and tools to facilitate the design, development and evaluation of user experiences. It proposes that to design usable, accessible, engaging and beneficial web sites, effort needs to focus on visceral, behavioural, reflective and social factors, while considering contexts such as the ‘who and why’, ‘what and how’, ‘when and where’ and ‘with what’ of web site use. Research methods from a variety of disciplines are used to support exploration, communication, empathy and speculation. Examples of the application of the EDF, to various stages of the web design process, are described.

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