Toward a purposeful design strategy for visually impaired Web users

First Monday ◽  
2021 ◽  
Author(s):  
Rahul Barpanda ◽  
Jared Reyes ◽  
Rakesh Babu

The central premise of this research is the belief that using the Web non-visually is cognitively burdensome and tedious due to its complex, sight-centered design. There exists a literature gap on visually impaired (VI) users’ perceptions and experiences regarding Web site complexity. This paper reports the findings from a survey of 50 visually impaired individuals regarding perceived complexity and usability of a popular shopping Web site and its less complex version. Results show that significant gains in usability could be achieved by reducing complexity in Web design. A theoretical model of perceived complexity and associated propositions are presented to guide future research on improving the VI user experience of Web sites and Web applications.

Author(s):  
Dimitrios Xanthidis ◽  
David Nicholas ◽  
Paris Argyrides

This chapter is the result of a two years effort to design a template aiming at standardizing, as much as such a task is feasible, the evaluation of Web sites. It is the product of a few publications in international conferences and journals. A thorough review of the international literature on the subject led the authors to conclude there is a very large number of opinions, thoughts and criteria from different professionals involved, directly or indirectly, with the process of designing a good Web site. To make matters even more complicated there are a number of different terms used by various scholars, scientists and professionals around the world that often refer to similar, if not the same, attributes of a Web site. However, it seems that all these differences could boil down to a systematic approach, here called evaluation template, of 53 points that the design strategies of the Web sites should be checked against. This template was tested on a significant number (232) of Web sites of Greek companies and proved it can be used to evaluate the quality of Web sites not only by technology experts but by non-experts alike. The evaluation template, suggested here, is by no means the solution to the problem of standardizing the process of evaluating a Web site but looking at other work done on the subject worldwide it is a step ahead.


Author(s):  
Olga De Troyer

In the last years, Web systems have evolved from a simple collection of hypertext pages toward applications supporting complex (business) applications, offering (rapidly changing) information and functionality to a highly diversified audience. Although it is still easy to publish a couple of pages, it is now recognized that appropriate Web design methods are needed to develop more complex Web sites and applications (generally called Web systems). In the past, Web systems were created opportunistically without prior planning or analysis, and without any regard for methodology, resulting in Web systems that were lacking consistency in structure, navigation, and presentation, and were not transparent. A lot of these systems were also suffering from the classical maintenance problems and development backlog. In the same period, Web technology evolved at an equally dazzling rate enabling more advanced Web applications, but with the unfavorable consequence that Web development is no longer simple and easy. The latest developments in the field of the Web are related to the vision of the Semantic Web: an extension of the current Web in which information is given well-defined meaning, better enabling computers, and people to work in cooperation (Berners-Lee, Hendler, & Lassila, 2001). Together with the Web, a new problem unknown in classical information systems emerged: competition for the visitor’s attention. Especially for commercial Web systems, it is important to hold the interest of the visitors and to keep them coming back. As stated by usability expert Nielsen (2000, p. 9), “all the competitors in the world are but a mouse click away.” Much more than in “classical” software systems, the usability of Web systems is a primary factor for their success.


2007 ◽  
Vol 28 (1) ◽  
pp. 63-76 ◽  
Author(s):  
Lisbeth Thorlacius

Abstract Web sites are rapidly becoming the preferred media choice for information search, company presentation, shopping, entertainment, education, and social contacts. At the same time we live in a period where visual symbols play an increasingly important role in our daily lives. The aim of this article is to present and discuss the four main areas in which aesthetics play an important role in the design of successful Web sites: aesthetics play an important role in supporting the content and the functionality, in appealing to the taste of the target audience, in creating the desired image for the sender, and in addressing the requirements of the Web site genre.


2011 ◽  
pp. 119-144
Author(s):  
Dimitrios Xanthidis ◽  
David Nicholas ◽  
Paris Argyrides

This chapter is the result of a two years effort to design a template aiming at standardizing, as much as such a task is feasible, the evaluation of Web sites. It is the product of a few publications in international conferences and journals. A thorough review of the international literature on the subject led the authors to conclude there is a very large number of opinions, thoughts and criteria from different professionals involved, directly or indirectly, with the process of designing a good Web site. To make matters even more complicated there are a number of different terms used by various scholars, scientists and professionals around the world that often refer to similar, if not the same, attributes of a Web site. However, it seems that all these differences could boil down to a systematic approach, here called evaluation template, of 53 points that the design strategies of the Web sites should be checked against. This template was tested on a significant number (232) of Web sites of Greek companies and proved it can be used to evaluate the quality of Web sites not only by technology experts but by non-experts alike. The evaluation template, suggested here, is by no means the solution to the problem of standardizing the process of evaluating a Web site but looking at other work done on the subject worldwide it is a step ahead.


2003 ◽  
Vol 1 (1) ◽  
pp. 70-86
Author(s):  
Christine Rzepka

One of the top reasons given for use of the internet is the ability to search for health information. However, much of the planning for web-based health information often fails to consider accessibility issues. If health care organizations and community agencies’ web sites have the latest, most wellresearched information on the health topics of the day, it is useless to those who cannot access it because of invisible technological barriers. Many flashy, high-tech sites were designed only to appeal to the needs of the mainstream population, with no consideration given to how people with disabilities must adapt their use of the web in order to access information. This article addresses issues of access specific to web site development, and will explore barriers to accessibility frequently experienced by web users with disabilities, requirements for ADA compliance, and how people with disabilities use the web. Web site accessibility guidelines, as well as simple evaluation tools, will be discussed. A thorough review of the article will enable even the least tech-savvy of health educators to enhance their skills in planning and evaluating web sites to promote access for people with disabilities.


Author(s):  
John Christopher Sandvig

Mobile-friendly websites are designed to render well on all digital devices, including smartphones, desktop computers, laptop computers, and tablets. Creating a user-friendly experience on mobile devices requires specific web design techniques. These techniques are designed to accommodate the small screens and other physical limitations of mobile devices. This chapter describes the three primary techniques for creating mobile-friendly web sites: responsive, separate URL, and server adaptive. It explains how each technique is implemented, the advantages and disadvantages of each, and their relative popularity. It also describes an emerging mobile technique called accelerated mobile pages.


Author(s):  
Malkeet Singh ◽  
Marie K. Iding

Two studies investigated Singaporean junior college students’ determinations of the credibility of social studies Web sites. In the first study, participants selected Web sites that they determined to provide objective and accurate representations of their topics, provided reasons for their selection, and described Web site authors’ vested interests. They also selected Web sites that illustrated misrepresentations, explained why, and described authors’ vested interests. Finally, they rated their own competence and confidence about different aspects of Web site information accuracy. Qualitative analyses of participants’ written comments revealed a strong awareness of political vested interests of Web site authors, a topic that had not emerged in previous research. In the second study, analyses of students’ responses to questionnaires about a more credible and a less credible Web site provided by their instructor indicated that students rated the more credible Web site higher. Students’ ratings of their general confidence in evaluating Web sites on accuracy/truthfulness as well as their confidence in detecting misrepresentations in Web sites were used as criteria in a reduced multiple regression model. Results showed that students generally differed in their perception of the two Web sites. Implications for future research are discussed.


Author(s):  
Nanda Kumar

This chapter reviews the different types of personalization systems commonly employed by Web sites and argues that their deployment as Web site interface design decisions may have as big an impact as the personalization systems themselves. To accomplish this, this chapter makes a case for treating Human-Computer Interaction (HCI) issues seriously. It also argues that Web site interface design decisions made by organizations, such as the type and level of personalization employed by a Web site, have a direct impact on the communication capability of that Web site. This chapter also explores the impact of the deployment of personalization systems on users’ loyalty towards the Web site, thus underscoring the practical relevance of these design decisions.


Author(s):  
Daniela M. Andrei ◽  
Adriana M. Guran

Developing usable products becomes more and more important for software developers. Developing web applications it’s more challenging than developing desktop applications due to the various users that will interact with the final product. Satisfying users’ expectations becomes a very difficult task, as usability proves to be a very complex goal to achieve in the context of increased productivity targets in software engineering process. The present chapter focuses on the idea of rethinking the concept of usability moving from the traditional view of usability expressed in the internal characteristics of the product towards usability understood as deriving from the quality of interactions between humans, their work and the web design product. Usability is not only an add-on or a final result in the design process but it is embedded as a main concern within the design process itself. In order to build usable products, a great attention should be oriented to users and their needs, and this can be a very challenging task for software developer teams. In this chapter we will describe an interdisciplinary approach, based on applying social sciences techniques and methods that can be helpful in overcoming the difficulties in understanding the users. We will provide a short description of the proposed methods, a guide in applying these methods and a framework that integrates each of the proposed methods into the corresponding step of the web product development life cycle. The chapter ends with the presentation of two case studies showing the applicability of the proposed solution in real design contexts.


Author(s):  
Pankaj Kamthan

In recent years, there has been a steady shift in the nature of Web applications. The vehicle of this transition of Web applications is us, the people. The ability to post photographs or videos, exchange music snippets with peers, and annotate a piece of information, are but a few exemplars of this phenomenon. Indeed, the pseudonym Web 2.0 (O’Reilly, 2005) has been used to describe the apparent “socialization” of the Web. In spite of the significant prospects offered by humancentric Web applications, the mere fact that virtually anyone can set up such applications claiming to sell products and services or upload/post unscrutinized information on a topic as being “definitive,” raises the issues of credibility from a consumers’ viewpoint. Therefore, establishing credibility is essential for an organization’s reputation and for building consumers’ trust. The rest of the article is organized as follows. We first provide the background necessary for later discussion. This is followed by the introduction of a framework within which different types of credibility in the context of human-centric Web applications can be systematically addressed and thereby improved. Next, challenges and directions for future research are outlined. Finally, concluding remarks are given.


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