Adoption of e-Government Services

2016 ◽  
Vol 8 (3) ◽  
pp. 53-70 ◽  
Author(s):  
Nabila Nisha ◽  
Mehree Iqbal ◽  
Afrin Rifat ◽  
Sherina Idrish
Keyword(s):  
Developing Countries ◽  
Developed Countries ◽  
Integrated System ◽  
Government Services ◽  
Performance Expectancy ◽  
Adoption Factors ◽  
Effort Expectancy ◽  
Individual Innovativeness ◽  
Facilitating Conditions ◽  
Tax Filing

Electronic tax (e-Tax) filing is an emerging area of e-government. Many developed countries today have initiated tax e-filing. However, such a service is yet to establish itself as an integrated system, especially in developing countries like Bangladesh. Since it has the potential to improve the overall process of tax filing, it is important to understand the factors that can influence taxpayers' acceptance and use of e-Tax filing systems. This research thus proposes a model to identify such adoption factors in the context of Bangladesh. Findings claim that facilitating conditions, trust, effort expectancy, performance expectancy, along with individual innovativeness plays an important role in capturing taxpayers' overall perceptions of e-Tax filing services. Results overall indicate that individual taxpayers may be fairly pragmatic in developing general attitudes towards using such system in Bangladesh. Limitations and implications for practice and research are also discussed for better planning and implementation of similar e-government services.

The Moderating Effects of Gender on E-Commerce Systems Adoption Factors

2018 ◽  
Vol 9 (4) ◽  
pp. 86-104
Author(s):  
Frederick Pobee ◽  
Daniel Opoku
Keyword(s):  
Behavioral Intention ◽  
Structural Equation ◽  
Equation Modeling ◽  
Moderating Effects ◽  
Performance Expectancy ◽  
Adoption Factors ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Actual Use ◽  
Facilitating Conditions

The purpose of this article was to investigate the moderating effects of gender on e-commerce systems adoption factors among university lecturers in Ghana. In order to achieve this purpose, the unified theory of acceptance and use of technology (UTAUT) was used as the theoretical lens for the study. Eight hypotheses were developed and tested. Data analysis was performed with a structural equation modeling (SEM) technique using SmartPLS Application. Using a survey of 223 respondents, the study showed that factors such as performance expectancy, effort expectancy, and facilitating conditions positively and significantly influenced Ghanaian lecturers' behavioral intention and ultimately the actual use of e-commerce systems. As for the moderating effects of gender, this study discovered that gender insignificantly moderated the effects of performance expectancy, effort expectancy and social influence on behavioral intention.

The Factors Influencing Taxpayers' Acceptance of E-Taxation System

2015 ◽  
pp. 105-121
Author(s):  
Adnan Gercek ◽  
Tolga Demirbas ◽  
Filiz Giray ◽  
Ayse Oguzlar ◽  
Mehmet Yuce
Keyword(s):  
Perceived Risk ◽  
Structural Equation ◽  
Model Performance ◽  
Equation Modeling ◽  
Intention To Use ◽  
Government Services ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Taxation System

E-taxation is one of the most popular e-government services. Most countries are focused on implementing an e-taxation system. The success of an e-taxation system depends on the taxpayers' acceptance of it. The taxpayers' intention to use an e-taxation system is determined by various factors. This chapter, based on empirical data collected from a survey of 505 respondents in Turkey, seeks to identify the factors that influence the taxpayers' acceptance of e-taxation system. It test various constructs of the UTAUT model – performance expectancy, trust perception, perceived risk, effort expectancy and facilitating conditions – on Turkish taxpayers' intention to use the e-taxation system. Structural equation modeling is used to analyze the effects of these variables on intention to use. The results indicate that performance expectancy and perceived risk have a significant impact on behavioral intention and that effort expectancy and facilitating conditions have a significant impact on intention to use.

The Moderating Effects of Gender on E-Commerce Systems Adoption Factors

2021 ◽  
pp. 319-340
Author(s):  
Frederick Pobee ◽  
Daniel Opoku
Keyword(s):  
Behavioral Intention ◽  
Structural Equation ◽  
Equation Modeling ◽  
Moderating Effects ◽  
Performance Expectancy ◽  
Adoption Factors ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Actual Use ◽  
Facilitating Conditions

The purpose of this article was to investigate the moderating effects of gender on e-commerce systems adoption factors among university lecturers in Ghana. In order to achieve this purpose, the unified theory of acceptance and use of technology (UTAUT) was used as the theoretical lens for the study. Eight hypotheses were developed and tested. Data analysis was performed with a structural equation modeling (SEM) technique using SmartPLS Application. Using a survey of 223 respondents, the study showed that factors such as performance expectancy, effort expectancy, and facilitating conditions positively and significantly influenced Ghanaian lecturers' behavioral intention and ultimately the actual use of e-commerce systems. As for the moderating effects of gender, this study discovered that gender insignificantly moderated the effects of performance expectancy, effort expectancy and social influence on behavioral intention.

scholarly journals Performance Expectancy, Effort Expectancy, and Facilitating Conditions as Factors Influencing Smart Phones Use for Mobile Learning by Postgraduate Students of the University of Ibadan, Nigeria

10.28945/4085 ◽  
2018 ◽  
Vol 14 ◽  
pp. 095-115 ◽  
Author(s):  
sodiq onaolapo ◽  
Olawale Oyewole
Keyword(s):  
Developing Countries ◽  
Mobile Learning ◽  
Smart Phone ◽  
Smart Phones ◽  
Postgraduate Students ◽  
Utaut Model ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
The University

Aim/Purpose: This study examines the influence of Performance Expectancy (PE), Effort Expectancy (EE), and Facilitating Conditions (FC) on the use of smart phones for mobile learning by postgraduate students in University of Ibadan, Nigeria. Background: Due to the low level of mobile learning adoption by students in Nigeria, three base constructs of the Unified Theory of Acceptance and Use of Technology (UTAUT) model were used as factors to determine smart phone use for mobile learning by the postgraduate students in the University of Ibadan. Methodology: The study adopted a descriptive survey research design of the correlational type, the two-stage random sampling technique was used to select a sample size of 217 respondents, and a questionnaire was used to collect data. Descriptive statistics (frequency counts, percentages, mean, and standard deviation), test of norm, and inferential statistics (correlation and regression analysis) were used to analyze the data collected. Contribution: The study empirically validated the UTAUT model as a model useful in predicting smart phone use for mobile learning by postgraduate students in developing countries. Findings: The study revealed that a significant number of postgraduate students used their smart phones for mobile learning on a weekly basis. Findings also revealed a moderate level of Performance Expectancy (𝑥 =16.97), Effort Expectancy (𝑥 =12.57) and Facilitating Conditions (𝑥 =15.39) towards the use of smart phones for mobile learning. Results showed a significant positive relationship between all the independent variables and use of smart phones for mobile learning (PE, r=.527*; EE, r=.724*; and FCs, r=.514*). Out of the independent variables, PE was the strongest predictor of smart phone use for mobile learning (β =.189). Recommendations for Practitioners: Librarians in the university library should organize periodic workshops for postgraduate students in order to expose them to the various ways of using their smart phones to access electronic databases. Recommendation for Researchers: There is a need for extensive studies on the factors influencing mobile technologies adoption and use in learning in developing countries. Impact on Society: Nowadays, mobile learning is increasingly being adopted over conventional learning systems due to its numerous benefits. Thus, this study provides an insight into the issues influencing the use of smart phones for mobile learning by postgraduate students from developing countries. Future Research: This study utilized the base constructs of the UTAUT model to determine smart phone use for mobile learning by postgraduate students in a Nigerian university. Subsequent research should focus on other theories to ascertain factors influencing Information Technology adoption and usage by students in developing countries.

scholarly journals Faktor-Faktor yang Mempengaruhi Adopsi Aplikasi Go-Pay Menggunakan UTAUT2

2019 ◽  
Vol 10 (1) ◽  
pp. 19-26
Author(s):  
Deny .
Keyword(s):  
Social Influence ◽  
Developed Countries ◽  
Business Development ◽  
The Real ◽  
Determinant Factors ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Online Form

E-money adoption can lead to faster ecommerce business development in the country. Unfortunately, e-money adoption percentage in Indonesia is still very far behind developed countries. Therefore, more studies about e-money adoption determinant factors in Indonesia are needed to improveadoption. Sample of this study was 422 Go-Pay users in Indonesia, taken by online form. The data was analized using SEM technique by Lisrel. Result shows that use intention of e-money is determined by hedonic motivation, social influence, habit and price value. Performance expectancy, effort expectancy, and facilitating conditions were found not significant factorsof use intention of e-money. Interestingly, the real usage of e-money is not determined by facilitating conditions but still significantly influenced by habit and use intention of e-money. Result of this study are useful for e-money entrepreneurs who need to improve e-money application usage in Indonesia by focusing on providing features and incentives for user enjoyment and social influence.

scholarly journals Ascendants That Influence the Adoption of E-government Services among Citizen of Pakistan

2019 ◽  
Vol 9 (2) ◽  
pp. 72
Author(s):  
Ali Hammad ◽  
Intikhab Ahmad ◽  
Syed Muhammad Sikander ◽  
Md Amjad Hossain Reyad ◽  
Syed Mazahir Kazmi
Keyword(s):  
Theory Of Planned Behaviour ◽  
Positive Impact ◽  
Cross Sectional ◽  
Government Services ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Total Data ◽  
Facilitating Conditions ◽  
The Impact ◽  
The Relationship

In this research study, the author seeks to discover the predecessors of e-government services adoption among the citizen of Pakistan. To study the e-government adoption, researcher integrates extended TAM and theory of planned behaviour. Cross-sectional research technique was used and in total data was collected from 240 citizens of Pakistan. Results depict that facilitating conditions, performance expectancy, effort expectancy positively impact the citizen attitude towards adoption of e-government facilities. As well as, facilitating conditions as a positive impact on society and individual computer self-efficacy which helps in building citizen attitude.Furthermore, the researcher studies the impact of government trust as a moderator to test the relationship between attitude and adoption of e-government services. Results show that government trust dampens down the relationship between attitude and e-government adoption. To the conclude results SEM technique was used using AMOS-21.

Consumers’ acceptance and use of plastic money in Harare, Zimbabwe

2018 ◽  
Vol 36 (2) ◽  
pp. 379-392 ◽  
Author(s):  
Charles Makanyeza ◽  
Simolini Mutambayashata
Keyword(s):  
Developing Countries ◽  
Structural Equation ◽  
Behavioural Intention ◽  
Content Type ◽  
Performance Expectancy ◽  
Intention To Adopt ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Selection Of

Purpose The purpose of this paper is to apply unified theory of acceptance and use of technology 2 to determine factors influencing acceptance and use of plastic money in Zimbabwe. Design/methodology/approach Using a cross-section of 528 consumers, respondents were randomly intercepted as they walked out of five major supermarkets in Harare, Zimbabwe. Random selection of consumers was done in order to ensure a representative sample. Consumers were asked to complete a structured questionnaire. Structural equation modelling was applied to test research hypotheses. Findings Results show that performance expectancy, effort expectancy, hedonic motivation and habit all positively influenced behavioural intention to adopt plastic money. Social influence, facilitating conditions and perceived financial cost all did not have a significant effect on behavioural intention to adopt plastic money. Behavioural intention positively influenced consumers’ use behaviour on plastic money. Research limitations/implications This study is among the pioneers of research in this field in Zimbabwe and other developing countries. Likewise, caution must be taken when researchers try to generalise findings from this study. It is, therefore, recommended that more studies of this nature be conducted in other developing countries in order to have a more solid understanding of consumers’ adoption of plastic money. Practical implications The study advises banks to pay particular attention to performance expectancy, effort expectancy, hedonic motivation and habit when devising strategies to increase the adoption of plastic money. Originality/value Factors that influence the adoption of plastic money are not widely researched under circumstances such as those existing in Zimbabwe. The Zimbabwean financial sector provides a unique environment to conduct studies of this nature.

scholarly journals Unfolding factors behind internet-banking adoption in Bangladesh: An extension of UTAUT2 with perceived security and trust

2021 ◽  
pp. 51-63
Author(s):  
Sharmin Akter ◽  
Najma Kabir ◽  
Tahmina Reza
Keyword(s):  
Developing Countries ◽  
Online Survey ◽  
Group Analysis ◽  
Sampling Technique ◽  
Developed Countries ◽  
Internet Banking ◽  
Effort Expectancy ◽  
External Variables ◽  
Perceived Security ◽  
Facilitating Conditions

Over the last decade, Internet banking is making its own acceptance worldwide including both economically stable as well as in developing countries. Though an ample amount of research on Internet banking (IB) adoption is accessible in developed countries and in some developing countries, it is scant in Bangladesh. Therefore, the aim this study is to analyze the predictors that influences customers in IB adoption in Bangladesh. Incorporating two external variables, namely perceived technology security (PTS) and trust with the UTAUT2, a survey questionnaire was developed and distributed among Bangladeshi customers using online platforms. Using convenience sampling method as a nonprobability sampling technique, a total 280 responses were gathered in an online survey and analyzed following PLS-SEM strategy. This study revealed that PTS, performance expectancy, trust, effort expectancy (EE), social influence (SI), facilitating conditions (FC), price value (PV), and hedonic motivation (HM) have significant influences on IB adoption in the Bangladesh context while habit (HT) has found insignificant. Further, while we investigated the gender differences between the relationships of exogenous and endogenous constructs using PLS-MGA (multi-group-analysis), we found that trust, HT, PV, EE, and FC are significant for female whereas PTS, SI, and PE are significant for male respondents. Gender also moderates the relationships between HT and IB adoption, and, trust and IB adoption. This study contributes in the literature of IB adoption as well as offers some valuable implications for Banks in developing country to increase the IB adoption.

scholarly journals Customer acceptance of mobile marketing in Jordan: An extended UTAUT2 model with trust and risk factors

2019 ◽  
Vol 11 ◽  
pp. 184797901988948 ◽  
Author(s):  
Bilal Eneizan ◽  
Ali Ghabash Mohammed ◽  
Alhamzah Alnoor ◽  
Anas Salman Alabboodi ◽  
Odai Enaizan
Keyword(s):  
Structural Equation ◽  
Quantitative Research ◽  
Developed Countries ◽  
Mobile Marketing ◽  
Unified Theory ◽  
Performance Expectancy ◽  
Customer Acceptance ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Facilitating Conditions

While mobile marketing is widely practised in developed countries, this is not always the case for developing countries, such as Jordan, where the acceptance level for mobile marketing remains low. This study aims to uncover the predictors for the behaviour of Jordanian customers with regard to the acceptance of mobile marketing. For this purpose, a questionnaire based on quantitative research was conceived. This investigation involved the unified theory of acceptance and use of technology (UTAUT2), which was extended to include two additional variables: ‘trust’ and ‘risk’. For the empirical testing of the model, data was collected from 321 respondents, and the hypotheses were tested through variance-based structural equation modelling. SmartPLS 3.0 was used to analyse the data. The findings from this study suggest that performance expectancy, effort expectancy, hedonic motivation, social influence, price value, facilitating conditions, habit and risk significantly influence the behavioural intention of customers regarding the adoption of mobile marketing. On the other hand, the trust factor was found to be an insignificant predictor in this area.

scholarly journals Evaluating the Behavioral Intention to Use E-Government Services from Malaysian’s Perspective in Kedah State of Malaysia

2018 ◽  
pp. 832-838
Author(s):  
Wiwied Virgiyanti ◽  
Siti Sarah Azidin ◽  
Muhammad Asim Tufail ◽  
Azizah Ahmad
Keyword(s):  
Social Influence ◽  
Northern Region ◽  
The Body ◽  
Intention To Use ◽  
Developed Country ◽  
Government Services ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Facilitating Conditions

Recognizing the importance of ICT, e-Government initiatives are rising through public organizations and public administration all over the world. Malaysia as a developing country had started implementing e-Government to improve the public services for the people. Unfortunately, public acceptance and usage towards e-Government are still very limited in most developing countries. The main purpose of this study is to investigate citizen adoption of e-government services in the northern region of Malaysia. Importantly, this study aims to develop a conceptual framework that is based on previous literature on the Unified Theory of Acceptance and Use of Technology (UTAUT) model, by examining the relationships between four factors (Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions) and Citizen adoption of e-Government services. A self-administered questionnaire was used to obtain data from 22 Malaysian citizens in the state of Kedah, Malaysia, randomly. The findings indicate that Effort expectancy, Social influence and Facilitating conditions are the significant predictors of the Malaysian intention to use an e-Government services, while Performance Expectancy is proven to be an insignificant predictor for the Malaysian’s intention to use an e-Government services. The study has made contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Malaysia, a country which aims to be a developed country by 2020. In addition, this study provides some valuable insights into the adoption of e-Government in Malaysian context which could help government agencies to improve the effectiveness of their services.

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