scholarly journals Predictors of Undergraduate Satisfaction With the Usage of University of Ilorin Web Portal

2021 ◽  
Vol 10 (2) ◽  
pp. 1-17
Author(s):  
Ismail Olatunji Adeyemi ◽  
Abdulwahab Olanrewaju Issa
Keyword(s):  
Undergraduate Students ◽  
Information Quality ◽  
Sampling Technique ◽  
Perceived Usefulness ◽  
System Quality ◽  
Web Portal ◽  
Information System Success ◽  
Information System Success Model ◽  
The University ◽  
Students Satisfaction

This study examined undergraduate students’ satisfaction with the University portal using Information System Success Model (ISSM). This study adopted stratified random sampling technique to select a sample size of 394 from a total population of 40,609 undergraduate students of the University of Ilorin. Questionnaire was the instrument that was used in collecting data for the study. Out of all the 394 copies of questionnaire administered, only 362 copies were returned completely filled and validated for this study. Findings show that IT professionals are responsive to students’ complaints but they do not show enough empathy to them; the students found the portal useful and they are satisfied with the overall use of the portal; and system quality, service quality and information quality predict students’ satisfaction of the portal. Study shows that information quality has the highest significant impact in determining the perceived usefulness of a Web portal while system quality has the least significant impact in determining the perceived usefulness of a Web portal.

scholarly journals Predictors of Undergraduate Satisfaction With the Usage of University of Ilorin Web Portal

2021 ◽  
Vol 10 (2) ◽  
pp. 0-0
Keyword(s):  
Undergraduate Students ◽  
Information Quality ◽  
Sampling Technique ◽  
Perceived Usefulness ◽  
System Quality ◽  
Web Portal ◽  
Information System Success ◽  
Information System Success Model ◽  
The University ◽  
Students Satisfaction

This study examined undergraduate students’ satisfaction with the University portal using Information System Success Model (ISSM). This study adopted stratified random sampling technique to select a sample size of 394 from a total population of 40,609 undergraduate students of the University of Ilorin. Questionnaire was the instrument that was used in collecting data for the study. Out of all the 394 copies of questionnaire administered, only 362 copies were returned completely filled and validated for this study. Findings show that IT professionals are responsive to students’ complaints but they do not show enough empathy to them; the students found the portal useful and they are satisfied with the overall use of the portal; and system quality, service quality and information quality predict students’ satisfaction of the portal. Study shows that information quality has the highest significant impact in determining the perceived usefulness of a Web portal while system quality has the least significant impact in determining the perceived usefulness of a Web portal.

scholarly journals EWOM towards homestays lodging: extending the information system success model

2018 ◽  
Vol 9 (1) ◽  
pp. 94-108 ◽  
Author(s):  
Hamid Rizal ◽  
Soffri Yussof ◽  
Hanudin Amin ◽  
Ku Chen-Jung
Keyword(s):  
Information System ◽  
Service Quality ◽  
Information Quality ◽  
Service Providers ◽  
System Quality ◽  
Content Type ◽  
Information System Success ◽  
Electronic Service ◽  
Information System Success Model ◽  
System Success

Purpose Drawing from DeLone and McLean’s Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach The study examines the relationship between information quality, system quality and electronic service quality towards user’s satisfaction and eWOM intentions. Data were collected from homestay lodgers in Malaysia. Findings Results indicate that the effects of information quality and e-service quality on satisfaction are of significance, in turn affects eWOM intention. System quality, however, is not a driver of satisfaction. Research limitations/implications This study contains three limitations that provide direction for future studies. The details are provided. Practical implications The results provide a direction to the service providers at improving their services for customers’ satisfaction and loyalty. Originality/value The study offers fresh new insights on eWOM intentions from a homestay lodging perspective in Malaysia.

scholarly journals ANALISIS KEBERHASILAN WEBSITE RESMI UNIVERSITAS BOROBUDUR MENGGUNAKAN DELONE & MCLEAN MODEL

2018 ◽  
Vol 7 (1) ◽  
pp. 22-28
Author(s):  
Irfan Mahendra
Keyword(s):  
Service Quality ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
System Quality ◽  
Significance Level ◽  
Research Population ◽  
The University

This research aims to analyze the success of the website of Borobudur University using Delone & Mclean Model. Variables used in this research are the quality of information, system quality, service quality, and user satisfaction. The research population is a regular student at the University of Borobudur, with a population of 431 people. The number of samples used in this research was 82 people, with a significance level of 10%. Meanwhile, in determining the sample using non probability sampling approach by using accidental sampling technique. Data collection activities were conducted using questionnaires, while the data analysis techniques used are descriptive statistics and inferential statistics, to describe the profile of respondents and to know the user perception of research variables. Based on the results of research, showed that students' perceptions of the website of the University of Borobudur is high. While based on the results of hypothesis testing, also obtained result that all hypothesis in test accepted, where there is a positive and significant relationship between information quality to the user satisfaction of website, there is a positive and significant relationship between system quality to the user satisfaction of website, and there is a positive and significant relationship between service quality to user satisfaction of website.

scholarly journals ANALISIS FAKTOR-FAKTOR PENERIMAAN DAN NIAT KEBERLANJUTAN PENGGUNAAN PORTAL AKADEMIK SIAKAD STMIK AKAKOM MENGGUNAKAN TAM SERTA MODEL DELONE DAN MCLEAN

2018 ◽  
Vol 3 (1) ◽  
pp. 37
Author(s):  
Sur Yanti ◽  
Henry Nugroho
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
Academic Departments ◽  
Organizational Impact ◽  
System Quality ◽  
Information System Success ◽  
Delone And Mclean ◽  
Information System Success Model

Academic Portal SIAKAD STMIK AKAKOM with address siakad.akakom.ac.id, was built with the aim of improving the quality of performance and services as well as the means of academic interaction between lecturers, students and academic departments based on information technology. Evaluate the success of its application is necessary to always meet its objectives. Based on previous research and basic theory of TAM and DeLone and McLean model hence researcher make model to analyze acceptance factors and intention of sustainability use SIAKAD STMIK AKAKOM. Analyzer used is PLS 3.0. TAM describes the behavioral factors of computer users based on the beliefs, attitudes, intention, and user behaviour relationship. The DeLone and McLean model is an information system success model with three parts of the instrument, the first used to measure the technical success of the system quality, the two measures of semantic success ie the quality of information, and the three measures of effective information system is use, user satisfaction, individual impact and organizational impact. The results of empirical research indicate variable of Information Quality and System Quality that affect the User Satisfaction  towards SIAKAD STMIK AKAKOM, while the sustainability intention using SIAKAD STMIK AKAKOM determined by User Satisfaction variable.

scholarly journals SEVERAL INFLUENCES OF SYSTEM INFORMATION QUALITY TO USER SATISFACTION AND ITS IMPLICATION ON INDIVIDUAL PERFORMANCE

2019 ◽  
Vol 4 (1) ◽  
pp. 19-30
Author(s):  
Sri Anjarwati ◽  
Apollo Apollo
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
Individual Performance ◽  
Perceived Usefulness ◽  
Financial Accounting ◽  
Quality Information ◽  
System Quality ◽  
Accounting Software ◽  
Freight Forwarding

Research aimed to analyze several influences of system quality, information quality and perceived usefulness to user satisfaction on financial accounting software and its impact on individual performance. Sampling technique was using purposive sampling based on questionnaires distributed to users of financial accounting software who work at international freight forwarding. The number of samples was 200 respondents. The analytical method used was Structure Equation Models (SEM) with Lisrel 8.75 full version. The result of study showed that system quality and information quality have significant influenced the perceived usefulness. System quality, information quality, and perceived usefulness have significant influenced to user satisfaction. User satisfaction had significant influenced to individual performance. The highest influence from overall model was shown by the influence of system quality on perceived usefulness.

scholarly journals The Determinants of User Satisfaction of Engineering Maintenance System (EMESYS) in the Malaysian Army

2021 ◽  
Vol 7 (1) ◽  
pp. 225
Author(s):  
Nurul Shahnaz Mahdzan ◽  
Marzuki Mokhtar ◽  
Amran M. Nayan ◽  
Mohd Razif Idris
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Information Quality ◽  
Data Entry ◽  
Three Dimensions ◽  
System Quality ◽  
Information System Success ◽  
Maintenance System ◽  
Information System Success Model ◽  
Online Management

Engineering Maintenance System (EMESYS) is the online Management Information System (MIS) on equipment maintenance performed by the Royal Electrical and Mechanical Engineers (REME) Corps including maintenance on vehicle, weapon, electronic and miscellaneous equipment. This study attempts to identify the determinants of user satisfaction in adopting the EMESYS based on an information system success model by De Lone and Mc Lean (2003).  This study is important as it is the first empirical study focusing on the user satisfaction of EMESYS in the context of the Malaysian Army. The data were collected using online surveys from 309 EMESYS users. Standard multiple regressions was used to analyse the data gathered. The results of this study indicate that three of the hypothesis are supported and users’ satisfaction of EMESYS is influenced by the three dimensions, namely, system quality, information quality and IT infrastructure. EMESYS has been proven successful in transforming the tedious procedures involving multiple parties and documents to the process of a simple data entry to EMESYS.

scholarly journals Examining Enterprise Resource Planning Post Implementation and Employees’ Performance in Small and Medium Enterprises Using DeLone and McLean’s Information System Success Model

2019 ◽  
Vol 10 (3) ◽  
pp. 153 ◽  
Author(s):  
Erlane K Ghani ◽  
Siti Aimi Mohamad Yasin ◽  
Mazurina Mohd Ali
Keyword(s):  
Information System ◽  
Enterprise Resource Planning ◽  
Information Quality ◽  
Resource Planning ◽  
System Quality ◽  
Information System Success ◽  
Success Model ◽  
Information System Success Model ◽  
Quality Dimensions ◽  
Medium Enterprises

This study examines the effect of Enterprise Resource Planning (ERP) post implementation on employees’ performance in Small Medium Enterprises (SME) in Malaysia. Specifically, this study relies on the DeLone and McLean’s information system success model that proposes three quality dimensions namely, system quality, information quality and service quality in examining the effect of ERP post implementation on employees’ performance in SMEs. Using a questionnaire survey on 117 respondents that have experience in ERP, this study shows that out of the three qualities of ERP, system quality and service quality have a significant positive effect on employees’ performance in the SMEs. This study shows that information quality does not have a significant effect on employees’ performance in Malaysia. This study contributes to the information system literature and provides information regarding the quality dimensions which could help managers or ERP providers to assess the success of their ERP implementation.

Evaluation Model for the E-Learning 2.0 System

2014 ◽  
Vol 571-572 ◽  
pp. 515-518
Author(s):  
Bing Wu ◽  
Chen Yan Zhang
Keyword(s):  
Information Quality ◽  
Evaluation Model ◽  
Training And Development ◽  
Future Research ◽  
System Quality ◽  
Information System Success ◽  
Success Model ◽  
E Learning ◽  
Information System Success Model

E-Learning 2.0 has played a significant role in training and development within the organizational environment. But how to evaluate the E-Learning 2.0 system remains unresolved. This study aims to propose an evaluation model for the enterprise E-Learning 2.0 system based on the information system success model. Firstly, the first level of the evaluation model is established by four aspects, including information quality, system quality, service quality and communication quality. Then, the second level of the evaluation model is constructed for these four aspects respectively. The case study will be in the future research to reveal the performance of E-Learning 2.0 system in the enterprise, which will be the guidance for the implementation of E-Learning 2.0 systems.

scholarly journals The role of perceived usefulness in moderating the relationship between the DeLone and McLean model and user satisfaction

2021 ◽  
Vol 9 (3) ◽  
pp. 755-766 ◽  
Author(s):  
Muhartini Salim ◽  
Lizar Alfansi ◽  
Sularsih Anggarawati ◽  
Fachri Eka Saputra ◽  
Chairil Afandy
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Quality Information ◽  
System Quality ◽  
Delone And Mclean ◽  
The University ◽  
Educational Portal ◽  
The Relationship

The aim of this paper is to examine one of the most crucial factors in the “Technology Acceptance Model” proposed by Davis (perceived usefulness) in moderating the “DeLone and McLean” success model in the context of educational portal in Higher Education. Questionnaires were distributed online to 200 respondents and deserved to be analyzed. The respondents were regular students at the University of Bengkulu. Data analysis used Smart-PLS version 3.2.9. The research findings indicated an influence of “system quality, information quality, and service quality partially on user satisfaction” of the educational portal information systems. The result shows that perceived usefulness can strengthen the relationship between system quality, information quality, and service quality to the satisfaction of customer. This research contributes to the development of perceived usefulness variable as a moderating variable affecting the quality of a system, quality of information, and quality of service partially on user satisfaction and finding strategies needed by the University of Bengkulu effective and efficient information system.

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