scholarly journals SEVERAL INFLUENCES OF SYSTEM INFORMATION QUALITY TO USER SATISFACTION AND ITS IMPLICATION ON INDIVIDUAL PERFORMANCE

2019 ◽  
Vol 4 (1) ◽  
pp. 19-30
Author(s):  
Sri Anjarwati ◽  
Apollo Apollo
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
Individual Performance ◽  
Perceived Usefulness ◽  
Financial Accounting ◽  
Quality Information ◽  
System Quality ◽  
Accounting Software ◽  
Freight Forwarding

Research aimed to analyze several influences of system quality, information quality and perceived usefulness to user satisfaction on financial accounting software and its impact on individual performance. Sampling technique was using purposive sampling based on questionnaires distributed to users of financial accounting software who work at international freight forwarding. The number of samples was 200 respondents. The analytical method used was Structure Equation Models (SEM) with Lisrel 8.75 full version. The result of study showed that system quality and information quality have significant influenced the perceived usefulness. System quality, information quality, and perceived usefulness have significant influenced to user satisfaction. User satisfaction had significant influenced to individual performance. The highest influence from overall model was shown by the influence of system quality on perceived usefulness.

scholarly journals ANALISIS KEPUASAN PENGGUNA APLIKASI PENILAIAN PRESTASI KERJA (SKP ONLINE) MENGGUNAKAN METODE HUMAN ORGANIZATION TECHNOLOGY (HOT) FIT PADA BADAN KEPEGAWAIAN DAERAH KOTA PADANG

2017 ◽  
Vol 5 (2) ◽  
Author(s):  
Primadani Viandra ◽  
Titi Sriwahyuni ◽  
Muhammad Anwar
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Research Result ◽  
Sampling Technique ◽  
Survey Method ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Human Organization

This study is aimed to describe user satisfaction on application applied at BKD Kota Padang, based on system quality, information quality, service quality, service quality and structure of organization aspects. This research has also analysed the effect of Human Organization Technology method to users’ satisfaction of SKP Online system. Survey method was used by sampling to end user of SKP Online as the population. By purposive sampling technique, this research selected limited respondent of 55 users. Descriptive analysis, inferential analysis and multiple regression have utilized to analyse the data and making decision as research result. However, the study result have shown that system quality, information quality, service quality and structure of organization are simultaneously affecting the users’ satisfaction variable and giving contribution of 48,4%. It means that improving many factors as above will absolutely increase the quality and users’ satisfaction of online SKP system as well.  Keyword     : Human Organization Technology, SKP Online, User Satisfaction.

scholarly journals The role of perceived usefulness in moderating the relationship between the DeLone and McLean model and user satisfaction

2021 ◽  
Vol 9 (3) ◽  
pp. 755-766 ◽  
Author(s):  
Muhartini Salim ◽  
Lizar Alfansi ◽  
Sularsih Anggarawati ◽  
Fachri Eka Saputra ◽  
Chairil Afandy
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Quality Information ◽  
System Quality ◽  
Delone And Mclean ◽  
The University ◽  
Educational Portal ◽  
The Relationship

The aim of this paper is to examine one of the most crucial factors in the “Technology Acceptance Model” proposed by Davis (perceived usefulness) in moderating the “DeLone and McLean” success model in the context of educational portal in Higher Education. Questionnaires were distributed online to 200 respondents and deserved to be analyzed. The respondents were regular students at the University of Bengkulu. Data analysis used Smart-PLS version 3.2.9. The research findings indicated an influence of “system quality, information quality, and service quality partially on user satisfaction” of the educational portal information systems. The result shows that perceived usefulness can strengthen the relationship between system quality, information quality, and service quality to the satisfaction of customer. This research contributes to the development of perceived usefulness variable as a moderating variable affecting the quality of a system, quality of information, and quality of service partially on user satisfaction and finding strategies needed by the University of Bengkulu effective and efficient information system.

scholarly journals Use E-learning systems: System Quality, Information Quality and Service Quality on User Satisfaction

2020 ◽  
Vol 1 (3) ◽  
pp. 208-222
Author(s):  
Heni Susilowati
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Learning Systems ◽  
Coefficient Of Determination ◽  
Quality Information ◽  
System Quality ◽  
E Learning

This study aims to analyze the effect of system quality, information quality and service quality on user satisfaction of e-learning systems in lectures at STEKOM University. The sampling technique used Probability Sampling with the Simple Random Sampling approach of 66 respondents then processed as research data. The method of analysis uses Multiple Linear Regression to test the hypothesis with the t test and F test. Contribution of the influence of independent variables to the dependent variable uses the Adjusted R coefficient of determination. The results show partially and simultaneously system quality, information quality and service quality have a significant effect on user satisfaction. The quality of information is the dominant variable that affects user satisfaction of the academic information system of STEKOM University lecturers. User satisfaction of 50.3% is influenced by the variables in this study, while 49.7% is influenced by other variables.

scholarly journals PERAN MEDIASI KEGUNAAN PERSEPSIAN PADA KEPUASAN PENGGUNA SISTEM INFORMASI KEUANGAN DAERAH

2017 ◽  
Vol 13 (2) ◽  
pp. 141
Author(s):  
Sendy Cipta Utama ◽  
Bambang Purnomosidhi ◽  
Wuryan Andayani
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Quality Information ◽  
Quality Service ◽  
System Quality ◽  
Regional Finance

Abstrak: Peran Mediasi Kegunaan Persepsian pada Kepuasan Pengguna Sistem Informasi Keuangan Daerah. Penelitian ini bertujuan untuk membuktikan secara empiris pengaruh kualitas sistem, kualitas informasi, kualitas layanan dan kegunaan persepsian terhadap kepuasan pengguna Sistem Informasi Keuangan Daerah (SIKD). Penelitian ini juga menguji peran mediasi kegunaan persepsian pada pengaruh kualitas sistem, kualitas informasi, kualitas layanan terhadap kepuasan pengguna SIKD. Teknik analisis menggunakan SEM (Structural Equation Modelling). Data didapatkan dari 147 staff pengelola keuangan daerah di seluruh Satuan Kerja Perangkat Daerah (SKPD) di Pemerintah Kota Batu. Sampel dipilih dengan metode judgment sampling. Hasil penelitian menunjukkan semakin baik kualitas informasi dan semakin tinggi kepercayaan pengguna bahwa sistem informasi bermanfaat akan meningkatkan kepuasan pengguna. Selanjutnya, Informasi yang berkualitas akan meningkatkan kepercayaan penggunanya bahwa informasi yang digunakan sebagai dasar pengambilan keputusan semakin baik sehingga berdampak pada meningkatnya kepuasan pengguna. Kata kunci: Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, Kegunaan Persepsian, Kepuasan Pengguna Abstract: The Role of Perceived Usefulness on User Satisfaction of Regional Finance Information System. This study aims to investigate empirically the influence of system quality, information quality, service quality and perceived usefulness on user satisfaction of the Regional Finance Information System. This study also examines the role of perceived usefulness on the effect of system quality, information quality, service quality on user satisfaction. Analysis technique using SEM (Structural Equation Modelling). Data were gathered from 147 staff of the finance management on all Regional Unit in Pemerintah Kota Batu. The samples selected by judgment sampling method. The findings show that the better of information quality and the higher of the user's perceived that the information systems were useful will increase user satisfaction. In addition, information quality will increase user trust on its support to decision making. Thus, will effect on the increase of user satisfaction. Keyword: System Quality, Information Quality, Service Quality, Perceived Usefulness, User Satisfaction

scholarly journals Pengaruh Kualitas Informasi, Kualitas Sistem Informasi, dan Perceived Usefulness pada Kepuasan Pengguna SIMDA

2020 ◽  
Vol 30 (3) ◽  
pp. 611
Author(s):  
Ida Ayu Prabadewi Apsari ◽  
Ida Bagus Putra Astika
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Linear Regression Analysis ◽  
Perceived Usefulness ◽  
Quality Information ◽  
System Quality ◽  
Quality Of Information

This study aims to examine the effect of information quality, information system quality and perceived usefulness on user satisfaction of regional management information systems (SIMDA). Data are collected using research instruments in the form of questionnaires distributed to the Head of Financial Subdivision, Treasurer of Revenue, Treasurer of Expenditures, and Operators SIMDA to the Regional Government of Badung Regency. The data analysis technique used in this study is multiple linear regression analysis. The results of the analysis show that information quality, information system quality, and perceived usefulness have a positive effect on SIMDA user satisfaction. Thus, the better the quality of information, the quality of information systems, and perceived usefulness, it will increase SIMDA user satisfaction. Keywords: Information Quality; Information System Quality; Perceived Usefulness; User Satisfaction.

scholarly journals Determinan Kepuasan Pengguna Sistem Informasi Akademik (Determinants of User Satisfaction with Academic Information Systems)

2021 ◽  
Vol 28 (2) ◽  
pp. 61
Author(s):  
Ali Lating ◽  
Fadil Abdullah Lating ◽  
Djoko Sugiono ◽  
Yuyuk Liana
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Quality Information ◽  
System Quality ◽  
Quality Of Information ◽  
Research Population ◽  
Academic Information

This study aims to analyze the factors that affect the satisfaction of users of academic information systems. The factors tested in this study were: system quality, information quality, and perceived usefulness. The research population is STIE Malangkuçeçwara students batch 2014, with a sample of 193 respondents as users of academic information systems. Data was collected using a questionnaire distributed through mass media (WhatsApp and Line). Data were analyzed using partial least squares. The results showed that the quality of information, system quality and perceived usefulness affect user satisfaction.

scholarly journals Pengaruh Kualitas Sistem Informasi, Kualitas Informasi dan Perceived Usefulness terhadap Kepuasan End User Software Akuntansi

2020 ◽  
Vol 30 (10) ◽  
pp. 2466
Author(s):  
Muhammad Raihan Mubaraq ◽  
Huda Trihatmoko
Keyword(s):  
Information Systems ◽  
Information Quality ◽  
End Users ◽  
Perceived Usefulness ◽  
Quality Information ◽  
System Quality ◽  
End User ◽  
Quality Of Information ◽  
Accounting Software

This study aims to provide empirical evidence regarding the effect of information system quality, information quality and perceived usefulness on the satisfaction of end-users of accounting software. Respondents in this study were 66 respondents in 30 SKPDs located in West Lombok Regency, West Nusa Tenggara (NTB) in the accounting division in the Regional Work Unit that is directly involved in the use of accounting software. Samples were selected using a purposive sampling technique. Data collection techniques in this study using a questionnaire or questionnaire with a semantic differential scale and analyzed using multiple linear regression. The results of this study indicate that the quality of information systems, the quality of information and perceived usefulness affect the satisfaction of end users of accounting software. Keywords: Information Systems Quality; Information Quality; Perceived Usefulness; End User Satisfaction.

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