An empirical study of factors that contribute to the emotional and physical well-being of call centre agents

2015 ◽  
Author(s):  
Noleen Miller ◽  
Rozenda Hendrickse
Keyword(s):  
Empirical Study ◽  
Well Being ◽  
Call Centre

No One Can Serve Two Masters: A Contradictory Opinion in Case of Organizational Politics and Ethics

2016 ◽  
Vol 9 (2) ◽  
Author(s):  
Akanksha Dubey ◽  
Mrinalini Pandey
Keyword(s):  
Empirical Study ◽  
Organizational Politics ◽  
Well Being ◽  
Research Paper ◽  
Shared Value ◽  
Value System ◽  
Ethics And Politics

Organizational politics is seen as a process through which one tries to fulfill their goals without considering the well- being of others. The ways adopted for fulfillment of goals might be sanctioned or unsanctioned (Mintzberg, 1985). Ethics works as a foundation for the Organisation as it provides employees with a shared value system around which the intra organizational and inter organisation communication takes place. The aim of this research paper is to find out whether politics and ethics survives subsist together in an organization or not. An empirical study has been conducted to attain our objective. The study was conducted in Academic organisations. The idea behind selecting Academic organisation is that these institutions are considered as idle organizations where one learns morals, values and discipline. The outcome of this study shows that ethics and politics can be present together in an organisation.

Practical Pluralism in the Empirical Study of Social Investment

2017 ◽  
Author(s):  
Brian Burgoon
Keyword(s):  
Empirical Study ◽  
Welfare Reform ◽  
Empirical Work ◽  
Well Being ◽  
Social Investment ◽  
Complex Character ◽  
Social Scientists ◽  
Full Spectrum ◽  
Active Labour Market Policies ◽  
Active Labour

This chapter explores the empirical challenges of understanding the socioeconomic implications of social investment welfare reform. Such understanding is crucial to gauging the pay-offs and pitfalls of social investment, but is also extremely difficult, given the complex character of social investment and its multiple and interacting consequences for work and well-being. Such complexity, the chapter contends, yields an unusually strong tension between relevance and rigour that dooms any dialogue among social scientists and practitioners with clashing methodological commitments. The present study argues in favour of a practical pluralism to facilitate such dialogue. This pluralism entails combining and comparing empirical work across the full spectrum of relevance and rigour. The chapter illustrates the problems and pluralist solutions with a combination of macro-country-year and macro-individual-year analysis of how active labour-market policies (ALMP) affect the poverty of vulnerable citizens.

scholarly journals Problems and prospects of personality formation and development in the context of social well-being

2021 ◽  
Vol 7 (3B) ◽  
pp. 470-480
Author(s):  
Yaroslav Volodymyrovych Tsekhmister ◽  
Tetiana Konovalova ◽  
Irina Mykhaylivna Ovdiyenko ◽  
Oleksandra Brukhovetska ◽  
Tetiana Volodymyrivna Chausova
Keyword(s):  
Social Networks ◽  
Empirical Study ◽  
Social Protection ◽  
Well Being ◽  
Educational Institutions ◽  
Service Workers ◽  
Low Level ◽  
Self Acceptance ◽  
Younger Generation

The goal of the article is to empirically establish the problems and determine the prospects of formation and development of personality in the context of social well-being. The empirical study surveyed 120 students and students, 118 adults, and 112 seniors. The age of the respondents ranged from 14 to 70 years old. Psychodiagnosis was carried out through cooperation with educational institutions, social protection institutions and with the help of social networks. Respondents were from: Khmelnitsky, Rivne, Zhytomyr, Kyiv, Cherkasy, Vinnitsa, Ternopil, Poltava, Kherson, Odessa regions. Respondents were pupils, students, teachers, medics, trade and service workers, ICT specialists, and pensioners. The main problems of personality formation and development in the context of social well-being are: disregard of altruistic, cognitive, existential life meanings by the younger generation; prevalence of hedonistic beginning over high-spiritual; increased attention to obtaining status and power; consideration of self-realization and status outside the cognitive sphere; low adaptability in society, poorly expressed acceptance of others and self-acceptance, low level of emotional comfort.

In pursuit of happiness: A sociological examination of employee identifications amongst a ‘happy’ call-centre workforce

Organization ◽  
2013 ◽  
Vol 21 (6) ◽  
pp. 867-887 ◽  
Author(s):  
Sarah Jenkins ◽  
Rick Delbridge
Keyword(s):  
Social Relations ◽  
Management Practices ◽  
Well Being ◽  
Call Centre ◽  
Pursuit Of Happiness ◽  
Value System ◽  
Sociological Approach ◽  
External Context ◽  
Organizational Value ◽  
Employee Happiness

While psychologists and economists have concerned themselves with employee happiness and well-being, critical organizational theorists have rarely examined employees’ positive responses at work. To explain why call-centre employees in our study responded positively to their organization we adopt a relational sociological approach to examine employee happiness and well-being. This approach emphasizes two main features: firstly, it is sensitive to the interaction of management practices and employee agency in how ‘happiness’ is constructed and interpreted in organizations, including an assessment of power relations; secondly, this approach acknowledges the importance of the wider external context in explanations of why organizations pursue happiness. This article applies these sociological insights to the organizational identifications literature to assess the mechanisms of employee identifications. In this case, there are three mechanisms of identification, a) the organizational value system; b) social relations at work including interactions between employees, the owners and their clients and c) the nature of work. Significantly, these three features converged to produce overlapping and mutually reinforcing identifications.

Secondary Analysis for Digitized Data

2022 ◽  
pp. 898-919
Author(s):  
Gennaro Iorio ◽  
Marco Palmieri ◽  
Geraldina Roberti
Keyword(s):  
Statistical Analysis ◽  
Empirical Study ◽  
Quantitative Data ◽  
Research Method ◽  
Social Research ◽  
Secondary Analysis ◽  
Well Being ◽  
Digital Society ◽  
National Perspective ◽  
The Web

Secondary analysis for quantitative data is a social research method traditionally employed for statistical analysis of administrative data. In the new digital society, this old research method that pre-existed the emergence of the new digital environment has been digitized to carry out its valuable activity in doing science. In this chapter, the secondary analysis for digitized data is illustrated. Thanks to the growing availability of datasets digitized on the web, the scholars of social well-being use the secondary analysis to inquiry this phenomenon through a cross-national perspective. The authors present the empirical study of World Love Index, in which the utility of the secondary analysis in finding and selecting valid indicators of social well-being is experienced.

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