scholarly journals The owners of new passenger vehicles: Some empirical findings on post-purchase patronage regarding servicing and repairs

1989 ◽  
Vol 20 (3) ◽  
pp. 129-133
Author(s):  
C. Boshoff ◽  
P. J. Du Plessis
Keyword(s):  
South African ◽  
Empirical Research ◽  
Random Sample ◽  
Motor Vehicle ◽  
Passenger Vehicles ◽  
Degree Of Satisfaction ◽  
Major Shift ◽  
High Degree ◽  
Post Purchase ◽  
The Relationship

Despite concern among motor vehicle manufacturers about the relationship between their franchised dealers and new vehicle owners regarding servicing/repairs, very little empirical research has been done to investigate the post-purchase perceptions of new vehicle owners. Research studies conducted in America found that the expiry of the warranty on a new motor vehicle resulted in a major shift away from franchised dealers for servicing/repairs once the warranty had expired and that the older the vehicle became, the higher the probability that it would not be serviced by a franchised dealer. Information gathered from a random sample of new vehicle owners suggests that these conclusions also hold true for the South African situation, despite a high degree of satisfaction expressed with under-warranty servicing.

scholarly journals The relationship between the National Senior Certificate and the National Benchmark Test for accounting students at a South African university

2021 ◽  
Vol 12 (01) ◽  
Author(s):  
Riley Carpenter ◽  
◽  
Lily Roos ◽  
Keyword(s):  
South Africa ◽  
Academic Performance ◽  
Black Students ◽  
South African ◽  
Empirical Research ◽  
Accounting Students ◽  
Strong Correlations ◽  
Benchmark Test ◽  
Factors Influencing ◽  
The Relationship

The South African accounting profession needs racial transformation. Consequently, students pursuing the chartered accountant (South Africa) (CA(SA)) designation, especially at-risk Black students, require adequate support. To be successful, the support must be driven by factors influencing students’ academic performance. As prior academic performance is one such factor, this study examines the relationship between the National Senior Certificate (NSC) exams and the National Benchmark Test (NBT) for students enrolled in an accounting degree at a South African university. Due to numerous moderate and strong correlations between NSC and NBT results, without multicollinearity, it was concluded that both sets of results should be considered as factors contributing to students’ academic performance. The findings highlight the need for further empirical research on NSC and NBT results as determinants of success for accounting students.

scholarly journals Doing Well By Doing Good In The Community: Evidence From Some South African Small Businesses

2015 ◽  
Vol 32 (1) ◽  
pp. 227
Author(s):  
D. Y. Dzansi
Keyword(s):  
South African ◽  
Empirical Research ◽  
Economic Performance ◽  
Small Businesses ◽  
Economic Benefits ◽  
Business Practice ◽  
Policy Makers ◽  
High Degree ◽  
African Setting ◽  
Do So

<p>Researchers and policy makers worldwide are convinced that only clear empirical evidence of the economic benefits of business social responsibility (BSR), rather than normative assertions, can motivate small businesses enough to accept and adopt it as an integral business practice. Unfortunately, empirical research so far has yielded mixed results, such that smaller businesses are right to be skeptical about adopting BSR. This paper reports the findings of empirical research on patterns of BSR engagement practices and growth in firms’ sales and gross profit among small and micro enterprises (SMMEs) in a South African setting. This is to determine how a small firm’s economic performance varies (if at all) with the degree of its BSR performance and the kind of BSR activity it engages in. The results suggest a high degree of BSR activity among firms with substantial portions of profit dedicated to BSR. However, contrary to expectations, very weak (minor) link was found between BSR performance and economic performance among the sample of small businesses on some but not all dimensions of BSR considered in the study. Nonetheless, it is recommended that managers and owners of small businesses be encouraged to adopt and practice BSR. Even if they do not do so for economic reasons, they would be right to do so to ‘atone’ for the widely acknowledged detrimental impacts of business on society. </p>

scholarly journals Organisational training perspectives in a changing South Africa

2003 ◽  
Vol 6 (3) ◽  
pp. 591-611
Author(s):  
F. W. Struwig ◽  
E. E. Smith ◽  
D. J.L. Venter
Keyword(s):  
South African ◽  
Empirical Research ◽  
Organisational Change ◽  
Literature Study ◽  
Traditional Role ◽  
Strategic Plans ◽  
African Context ◽  
Training Programmes ◽  
The Relationship

This article focuses on organisational training perspectives within a changing South African context. To achieve the aim of this research project, a literature study, including an Internet-based search, and empirical research were undertaken. During the empirical research, a self-administered questionnaire was sent to 365 training practitioners in order to investigate various training perspectives and its relationship with organisational change. Five null hypotheses are tested to investigate the relationship between training and change variables. The traditional role of training has become obsolete, because of organisational change. Training should be placed at the centre of human resources planning programmes and the strategic plans of the organisation. It is emphasised that actions should be taken to ensure that training programmes affect change and that trainees involved in the change process are effectively managed.

scholarly journals An application of the American customer satisfaction index (ACSI) in the South African motor vehicle industry

2006 ◽  
Vol 37 (4) ◽  
pp. 29-38 ◽  
Author(s):  
N. S. Terblanche
Keyword(s):  
Customer Satisfaction ◽  
South African ◽  
Motor Vehicle ◽  
Focal Point ◽  
The South ◽  
Academic Journal ◽  
Customer Expectations ◽  
Satisfaction Index ◽  
Motor Vehicle Industry ◽  
The Relationship

Longer relationships with customers, with an anticipated concomitant increase in profitability flowing from such relationships, have become the focus of many businesses. Over time numerous measures to gauge and predict loyalty and commitment have been developed with the purpose to assist management in this respect. However, one of management’s major challenges is to employ a model that is appropriate to explain and predict customer retention for a particular company or brand. This study investigates the reliability of the ACSI for South Africa and reports on the empirical findings in respect of the relationships between various dimensions in the ACSI model as applied in the South African motor vehicle industry. Apart from a paper in press, no research or application of the ACSI has been published in any South African academic journal (Terblanche, 2006). The motor vehicle industry as a whole as well as two individual motor vehicle brands is the focal point of this study. The strengths of various relationships such as, for instance, the relationship between customer satisfaction and customer loyalty and the relationship between customer expectations and perceived value were studied. The interpretations of the findings between the various dimensions, which are useful from both a theoretical and a managerial perspective, are offered.

scholarly journals Die rol van persoonlikheidsfaktore by die aankoop van 'n motorvoertuig

1987 ◽  
Vol 18 (4) ◽  
pp. 223-227
Author(s):  
P. L.S. Ackermann ◽  
P. J. Du Plessis
Keyword(s):  
South African ◽  
Motor Vehicle ◽  
Metropolitan Areas ◽  
Evaluation Criteria ◽  
Measuring Instruments ◽  
Relative Importance ◽  
Personality Questionnaire ◽  
Used Cars ◽  
The Relationship ◽  
Coefficient Technique

The objective of this study was to determine whether there is a relationship between the personality dimensions of consumers and the relative importance that they attach to evaluation criteria when buying a motor vehicle. The sample consisted of 181 white consumers mainly from metropolitan areas. The measuring instruments used in this study were a questionnaire relating to buyers of new and used cars, and the South African Personality Questionnaire. To establish the relationship between the relative importance consumers attach to evaluation criteria and their personality traits, Pearson's product moment correlation coefficient technique was used. Only 21 of the 325 correlations were significant at the 0,01 level.

scholarly journals 'n Vergelyking van die persepsies van die relatiewe belang van evalueringskriteria tussen verbruikers en verkoopskonsultante by die aankoop van 'n passasiersmotorvoertuig

1988 ◽  
Vol 19 (3) ◽  
pp. 121-125
Author(s):  
P. J. Du Plessis ◽  
C. Boshoff
Keyword(s):  
South African ◽  
Null Hypothesis ◽  
Motor Vehicle ◽  
Evaluation Criteria ◽  
Marketing Concept ◽  
Sales Personnel ◽  
Motor Industry ◽  
Market Needs ◽  
Vehicle Information ◽  
High Degree

The acceptance of the marketing concept and the implementation of the principles on which it is based presupposes a thorough knowledge of market needs. If the marketing concept is applied at retail level in the South African motor industry, one should be able to assume that there is a high degree of agreement regarding the perceptions of consumers and sales personnel of what is important to a purchaser when buying a motor vehicle. The validity of this statement was tested by means of the following null-hypothesis: There is no difference with regard to the relative importance attached to different evaluation criteria between consumers and sales personnel, with the purchase of a passenger vehicle. Information provided by 902 consumers and 200 sales personnel revealed that significant differences (p 0,01) exist between the two groups with regard to 35 evaluation criteria and a further four criteria on the 0,05 level. The null-hypothesis is thus rejected with regard to 39 evaluation criteria in favour of the alternate hypothesis.

scholarly journals The relationship between key demographic profile descriptors and the propensity for inshopping and outshopping by Sowetan residents

2019 ◽  
Vol 18 (1) ◽  
pp. 122-142 ◽  
Author(s):  
J W Strydom
Keyword(s):  
South African ◽  
Research Problem ◽  
Car Ownership ◽  
Retail Development ◽  
Descriptive Research ◽  
Stratified Sample ◽  
Major Shift ◽  
Buying Behaviour ◽  
The Relationship ◽  
South African Township

Soweto was one of the largest disadvantaged townships in South Africa, and a unique pattern of outshopping originated due to the lack of retail investment and development in the area. After 1994, Soweto as a township benefited more than any other South African township through retail development, resulting in a major shift in shopping patterns towards buying inside the township (inshopping). This change in shopping pattern provides the focus of the research problem, namely to understand the changes in buying behaviour and certain retail patronage practices of Sowetan residents. The main aim of the study was to investigate, firstly, the profile of inshoppers and outshoppers and, secondly, to examine the relationship between certain profile components (education, income, car ownership and duration of residency) and (i) inshopping, and (ii) outshopping propensity as examples of changes in retail patronage in the Soweto township. In this study, a descriptive research design was used. A disproportionate stratified sample of Soweto households was selected and interviewed, consisting of 690 households spread over 11 sub-areas of Soweto. There is a marked difference between the profiles of in- and outshoppers living in Soweto in terms of income and educational levels, car ownership and duration of residency in the area. The value and contribution of the study lies in the fact that some of these findings correlate with findings in other countries of the world; however, there are also a number of major differences in the profiles. South African investors and retailers should take cognisance of these differences and adapt their retail strategies accordingly in their efforts to market successfully in the Soweto market.

scholarly journals Synthesizing the Relationship between Reported Dissonance and Post-Purchase Responses in High Involvement Decisions Using Structural Equation Modeling (SEM)

2017 ◽  
Vol 8 (6(J)) ◽  
pp. 114-126
Author(s):  
Sanjana Brijball Parumasur ◽  
Nabendra Parumasur
Keyword(s):  
Factor Analysis ◽  
Attitude Change ◽  
Structural Equation ◽  
Motor Vehicle ◽  
Selective Exposure ◽  
Equation Modeling ◽  
High Involvement ◽  
Post Purchase ◽  
The Impact ◽  
The Relationship

Abstract: This study develops and validates a scale to assess the impact of reported dissonance on post-purchase responses (attitude change, trivialisation, selective exposure, justification) respectively and applies the instrument to high involvement consumers. A sample of 200 new motor vehicle buyers who purchased from a leading and reputable motor vehicle company in KwaZulu-Natal, South Africa, was drawn using stratified random sampling based on range of motor vehicle (bottom, middle, top) and month of purchase. Initially, exploratory factor analysis (EFA) was used to extract the factors. The reliability of the modified questionnaire was then assessed using Cronbach’s Coefficient Alpha. Thereafter, confirmation factor analysis (CFA) was used to establish if the measurement model is a good fit and to develop and test the model structure in SEM, which generated a good model fit. Pearson r was computed to assess the relationship amongst the dimensions. Using structural equation modelling, the results support significant inverse relationships between reported dissonance and attitude change, trivialisation and justification respectively. Whilst the inverse relationship between reported dissonance and selective exposure was supported using correlation, it was not confirmed using SEM. Recommendations, based on the findings, are presented and are directed at reducing reported dissonance and effectively managing post-purchase interactions and responses.Keywords: Post-purchase evaluation, reported dissonance, attitude change, trivialisation, selective exposure, justification

scholarly journals Carbon Tax Implications On Corporate Social Investment In The South African Motor Vehicle Manufacturing Industry

2013 ◽  
Vol 12 (12) ◽  
pp. 1605
Author(s):  
Suren Pillay ◽  
Pieter W. Buys
Keyword(s):  
South Africa ◽  
Decision Making ◽  
Literature Review ◽  
South African ◽  
Empirical Research ◽  
Motor Vehicle ◽  
Carbon Tax ◽  
Social Investment ◽  
Corporate Social ◽  
The Impact

Carbon excise tax was implemented on all passenger motor vehicles in South Africa as of 1 September 2010. Since its implementation, the impact of carbon tax on the corporate social investment (CSI) initiatives and expenditure of South African motor vehicle manufacturers has not been assessed. Given that the carbon tax price should ideally compensate for the damage caused by carbon emissions on the environment and people, the key knowledge gap this article aims to consider is whether the implementation of such a carbon tax is likely to affect the CSI decision-making process in respect of motor vehicle manufacturers in South Africa. The research methodology applied in this study is in the form of both a literature review and empirical research. A literature review was performed on the history, emergence and significance of CSI expenditure within the South African context. The empirical research includes an exploratory case study into the impact of the tax in the decision-making processes with regard to CSI expenditure, as well as the impact of carbon tax on CSI spending by motor vehicle manufacturers in South Africa. It was found that although the advent of carbon tax in the industry would place added pressure on the financial performance of the companies, it is unlikely that it would adversely affect the industrys commitment to the CSI initiatives.

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