scholarly journals The Current Use and Management of Single-Use Items (SUIs) in the Fast Food Industry in Ho Chi Minh City, Vietnam

2021 ◽  
Vol 20 (3) ◽  
Author(s):  
Thi-Kim Chi Do ◽  
Sunil Herat ◽  
Le Van Khoa ◽  
Prasad Kaparaju
Keyword(s):  
Fast Food ◽  
Food Industry ◽  
Management Practices ◽  
Ho Chi Minh City ◽  
Fast Food Industry ◽  
Material Recovery ◽  
Fast Food Restaurants ◽  
Single Use ◽  
Waste Management Practices ◽  
Structured Questionnaire

This study aims to determine the composition and the weight of individual single-use items (SUIs) generated in the selected fast-food restaurants (FFRs) in Ho Chi Minh City (HCMC), Vietnam. A semi-structured questionnaire was used to collect data of SUIs consumed per day from 126 FFRs covering six popular fast food companies (FFCs). At the same time, waste from 30 FFRs was collected, and its composition and weight were determined. Consequently, the amount and composition of the waste varied among the studied FFCs and is dependent on the food menu, the number of franchises for each FFC, customer number, size, and the type of SUIs used at these restaurants. Total waste collected across the six FFCs was 6 t.d-1 and was equivalent to 1560 t.yr-1 in HCMC. Of which, single-use plastic items (SUPIs) waste and single-use paper items (SUPaIs) waste accounted for 39% and 28%, respectively. The total weight of unnecessary SUPIs (condiment containers, straws, and forks) generated was about 44 t.yr-1. The results suggest that the necessity of standardizing the type and size of the SUIs used at the FFRs, phasing out the use of unnecessary SUPIs, improving the local waste management practices through material recovery and recycling.

scholarly journals A Factor Analytic Investigation of Electronic Word-of-Mouth towards Fast Food Industry in Sri Lanka

2020 ◽  
pp. 64-69
Author(s):  
Saraniya Devendra
Keyword(s):  
Factor Analysis ◽  
Sri Lanka ◽  
Fast Food ◽  
Food Industry ◽  
Word Of Mouth ◽  
Electronic Word Of Mouth ◽  
Positive Word ◽  
Fast Food Industry ◽  
Fast Food Restaurants ◽  
Positive Word Of Mouth

In modern marketing, the Fast Food Industry has experienced lots of changes. These changes have influenced both industries and the nature of the rivalry. Consequently, it is not shocking that these bread winners have been enforced in a puzzling situation to concentrate on their customers instead of positive word of mouth communication. One of the best ways that restaurants can be differentiated from others and accomplish competitive advantage is using positive word of mouth. Consequently, this research is contributed to the vital element that is influencing on Electronic Word-of-Mouth (EWOM) in selective Fast Food Restaurants. The data were collected from a convenience sample of 200 customers in Colombo Divisional Secretariat Division, Sri Lanka. The respondents provided the data utilizing a close-ended questionnaire. Exploratory Factor Analysis has been used to analyze the data and to draw the findings. From the factor analysis, it has been identified that four factors, namely Encouragement, In-depth explanation, Differentiation and Contacts, are the primary influencers. These four factors have combined variance of 55.411% of the decision regarding the adoption of Electronic Word-of-Mouth by Fast Food Restaurants to ensure strategic development.

scholarly journals Determinants of Customer Satisfaction in Fast Food Industry A Study of Fast Food Restaurants Peshawar Pakistan

2013 ◽  
Vol 6 (21) ◽  
pp. 56-65 ◽  
Author(s):  
Shahzad Khan ◽  
Syed Majid Hussain ◽  
Fahad Yaqoob
Keyword(s):  
Service Quality ◽  
Fast Food ◽  
Consumer Satisfaction ◽  
Food Industry ◽  
Success Factors ◽  
Key Factors ◽  
Fast Food Industry ◽  
Customer Expectations ◽  
Fast Food Restaurants ◽  
Number Of Customers

Abstract This research is focused to find what are the key success factors for fast food industry in region of Peshawar Pakistan. Fast food concepts developed very rapidly in last few years in Peshawar region. The failure or success of a fast food industry based on some factors like Promotion, Service quality, Customer expectations, Brand, Physical Environment, Price, and Taste of the product. To find which of these factors has greater influence on consumer satisfaction, four fast food restaurants customers were targeted randomly. These four restaurants were KFC, CHIEF, ARBAIN CHICK, and PIZZA HUT. The data collected from the customers of these restaurants. The data collected from customers of these restaurants when the customers were in restaurants for refreshment. Total number of customers who were targeted was 120. From each restaurant 30 customers were targeted on availability basis. On the basis of their responses multiple regression and correlation test was applied. Findings of the study shows that service quality and brand are the key factors for satisfaction in fast food industry in Peshawar Pakistan.

scholarly journals Factors Affecting Purchase Intentions in Generation Y: An Empirical Evidence from Fast Food Industry in Malaysia

2018 ◽  
Vol 9 (1) ◽  
pp. 4 ◽  
Author(s):  
Aiyun Xiao ◽  
Shaohua Yang ◽  
Qaisar Iqbal
Keyword(s):  
Generation Y ◽  
Fast Food ◽  
Purchase Intention ◽  
Food Industry ◽  
Purchase Intentions ◽  
Critical Element ◽  
Key Factors ◽  
Fast Food Industry ◽  
Factors Affecting ◽  
Fast Food Restaurants

The purpose of the present study was to investigate the factors that influence the purchase intentions of Generation Y students towards the fast food industry in Nilai, Malaysia. Nowadays, purchase intentions are an important aspect of organizational long-term success in the fast food industry. In addition, purchase intentions are the critical element in competing with other competitive environments; hence, it is important for the fast food industry to pay a significant attention to this matter. The present study was conducted to identify the key determinants that impact the purchase intention of Generation Y students towards the fast food industry in Nilai, Malaysia. Employing the quantitative method in this study, a total of 313 questionnaires were distributed with the response rate of 91%. Another purpose of this study was to provide important insights to Nilai fast food restaurants in understanding the purchase intentions of customers. Therefore, the leaders and managers of Nilai local fast food restaurants can enhance customers’ experience, solve their problems, and ultimately obtain high quality business by understanding the key factors of purchase intentions in fast food industry.

scholarly journals McJob – między dehumanizacją pracy a wstępem do kariery zawodowej

1970 ◽  
pp. 245-256
Author(s):  
Anna Sobczak
Keyword(s):  
Fast Food ◽  
Food Industry ◽  
Service Sector ◽  
Modern Society ◽  
Consumer Society ◽  
Fast Food Industry ◽  
Professional Career ◽  
Entry Level ◽  
Fast Food Restaurants ◽  
Popular Work

The service sector plays an increasingly important role in modern society, called a consumer society. Nowadays we want to get everything easily and quickly. That is why the fast-food industry, specially McDonald’s company become more and more popular. Work in fast-food restaurants (but not only there) is called a McJob. The term is commonly defined as a low-paid, unskilled, entry-level job with few prospects, one that requires zero creative or intellectual involvement. McJobs are usually filled by young people. This article tries to answer the question whether employment of this type means dehumanization of work or whether it can be an introduction to a professional career.

scholarly journals The Determinants of Customer Satisfaction in Fast Food Industry

2019 ◽  
Vol 2 (2) ◽  
pp. p1
Author(s):  
Cuong Nguyen ◽  
Duy Nguyen ◽  
Toan Do
Keyword(s):  
Customer Satisfaction ◽  
Food Quality ◽  
Fast Food ◽  
Food Industry ◽  
Primary Objective ◽  
Ho Chi Minh City ◽  
Viet Nam ◽  
Fast Food Industry ◽  
Managerial Implications ◽  
Main Determinants

This primary objective of this study is to identify the determinants of customer satisfaction for KFC in Vietnam. Fast food industry developed rapidly in an emerging economy like Viet Nam. Current competition in Vietnamese fast food has required companies to pay more attention to customer satisfaction. Data is collected from KFC's customers in Ho Chi Minh City, Viet Nam. The research model is adopted from the SERVQUAL model (Parasuraman et al., 1988). The findings show that the main determinants of customer satisfaction of KFC Vietnam are Food Quality, Ambience, Price, Service Quality. Among these determinants, ambiance causes the most impact on customer satisfaction, following up by food quality and price. Managerial implications for KFC and other fast-food companies are discussed to improve customer satisfaction.

scholarly journals Fast Food Nation

2002 ◽  
Vol 19 (2) ◽  
pp. 134-138
Author(s):  
Maria Hussain
Keyword(s):  
Fast Food ◽  
Food Industry ◽  
Brand Names ◽  
Fast Food Industry ◽  
Political Consequences ◽  
Founding Fathers ◽  
Car Culture ◽  
Fast Food Restaurants ◽  
American Society ◽  
Global Food

Combining in-depth historical and socio-political analyses of the American food industry with an easy-flowing language style, Fast Food Nation is nearly impossible to put down. Mind-boggling in scope, yet as intimate as one's own kitchen, this book allows the reader to grasp the true horror of the global food situation. Schlosser provokes both laughter and tears, ultimately inspiring the reader to engage in the "higher jihad" of controlling one's appetite with the understanding of how personal consumer choices have political consequences. Section One, "The American Way," takes us through four chapters. The first, entitled "The Founding Fathers," talks about how the mass production of the automobile transformed post-WWII American society and its land scape, and introduces us to the hard-working businessmen who gave fast food a permanent place in the car culture, replacing the lovely countryside with a nearly identical, ugly sprawl of fast food restaurants, subdivisions, and strip malls in every town. Chapter 2, "Your Trusted Friends," explains the appeal of the fast food industry to children and adults longing for their past childhood through the use of toys and mascots such as Ronald McDonald and Taco Bell's talk­ing dog. Gearing advertisements to the psychology of children has become a big business. Al I the major toy crazes such as Beanie Babies and Pokemon have been promoted by fast food chains. Cross-promotions extend to cartoons, movies, amusement parks, and now schools. Due to funding shortages, many schools have started promoting brand names of fast food and soda companies, whose ads now cover school hallways, buses, and even rooftops, while the products are sold to children during school hours ...

Getting the Most Out of Image: An Example from the Fast-Food Industry

1996 ◽  
Vol 78 (3_suppl) ◽  
pp. 1299-1303
Author(s):  
Thomas R. Schori
Keyword(s):  
College Students ◽  
Fast Food ◽  
Food Industry ◽  
Choice Model ◽  
Image Data ◽  
Brand Choice ◽  
Relative Importance ◽  
Fast Food Industry ◽  
Fast Food Restaurants ◽  
Marketing Practitioner

Using a fast-food industry example, this study was designed to illustrate how a marketing practitioner might use a model of the brand choice process to identify a brand's optimal image, that is, an image which would be expected to maximize that brand's share. 219 upper-divisional college students expressed their beliefs about three fast-food restaurants, plus their preferred restaurant, and what constituted their ideal restaurant on 15 attributes. Also, they indicated the relative importance of each attribute. Using their image data, we then chose a brand-choice model to identify those changes in image that would be expected to maximize (and minimize) each restaurant's share of market.

scholarly journals CUSTOMER SATISFACTION IN THE FAST FOOD RESTAURANT IN ARAU, PERLIS: A STUDY ON PRICE, FOOD QUALITY AND SERVICE QUALITY

2021 ◽  
pp. 163-183
Author(s):  
Siti Aminah Hasbullah ◽  
Umme Umaimah Amin ◽  
Norhafizi Nordin ◽  
Nurul Asmida Abd Razak
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Food Quality ◽  
Fast Food ◽  
Food Industry ◽  
Online Questionnaire ◽  
Fast Food Industry ◽  
Future Studies ◽  
Fast Food Restaurants

The high demand from customers for quality services and competitive environment in the fast food industry give rise to the need to improve customers’ satisfaction that will increase the restaurant’s revenue. The objective of this study is to investigate the factors effecting customers’ satisfaction in fast food restaurants namely the price, service quality, and food quality of fast food restaurants in Arau, Perlis. The fast food restaurants selected for this study are Marry Brown, KFC, Pizza Hut and Domino's Pizza. A quantitative method was applied using online questionnaire to collect data from customers. The respondents consisted of customers who had experienced purchasing at these fast food restaurants. The findings of the study revealed that there is a significant relationship between customers’ satisfaction and the price of the foods. However, the study indicated insignificant relationships between food quality, service quality of fast food businesses and customers’ satisfaction. For future studies, it is recommended that the study area is expanded to involve various samples of the population, for broader results. To obtain more precise and reliable results, a similar study considering other factors that influence customer satisfaction in fast food restaurants could be added as variables.

scholarly journals The Impact of COVID-19 on the Fast-Food Industry in Malaysia

2021 ◽  
Vol 4 (2) ◽  
pp. 44-57
Author(s):  
Daisy Mui Hung Kee ◽  
Nurul Farhana binti Mohd Nazri ◽  
Nurrida binti Misbah ◽  
Nurul Asyiqin binti Nazril ◽  
Nur Hasmizah binti Musa ◽  
...  
Keyword(s):  
Fast Food ◽  
Food Industry ◽  
Secondary Data ◽  
Primary Data ◽  
Critical Question ◽  
Fast Food Industry ◽  
Cultural Economic ◽  
Health Crisis ◽  
Fast Food Restaurants ◽  
The Impact

Many businesses worldwide are badly affected due to the COVID-19 outbreak. As the Covid-19 pandemic spreads around the world, business person should create new business methods during this socio-economic, cultural, and health crisis. How to address the future is another critical question for businesses. Although the pandemic has affected businesses in different profound ways due to the various social, cultural, economic, and environmental factors, experience sharing and learning from successful businesses can help policymakers and business leaders to come up with innovative and effective strategies to minimize the adverse impact of the pandemic on the business operation. The study aims to determine how Covid-19 affected the fast food industry in Malaysia. Due to the Movement Control Order (MCO), all Malaysians are required to stay at home. The data of this study was collected through primary data and secondary data. The surveys using online Google form was conducted as primary data to gain more information regarding the topic. There are as many as 100 customers were surveyed. The results showed the fast food industry sustained operations and they adopted digitalization technologies. Digital technologies have influenced fast food restaurant strategies during the global pandemic, while technology may enable digital transformation, fast food restaurants are rapid to match the changes. Digitization opens new possibilities for fast food restaurants to sustain their business. With digital infrastructures in place like mobile devices, Wi-Fi networks, and online payment systems, it brings convenience to both business and customers. Deepening digitization has helped fast food restaurants to become more customer centric.

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